Brookeville House Assisted Living Brookeville, MD

Provider Response

Thank you for your review we appreciate your kind comments. We have been in business since 2009 and provide the utmost quality care at an affordable price for our seniors. Your Father was a wonderful person, even with his dementia, he had a great sense of humor and loved to eat meals with the rest of the residents. We are so sorry for your loss, your Father will be truly missed but never forgotten. Although he could not participate in any of our activities, Brookeville House does follow a scheduled activity calendar. Activities include exercise, bingo, social tea time, crafts, music and dance. Residents are taken outside by our staff weather permitting and if they are well enough to be outside. Our records do show that he was taken outside during the good weather days in the Spring and Summer. But towards the end of his life under hospice care with us he was not able to be moved comfortably and the weather was Fall and Winter. It is the managers responsibility to ensure that the activity calendar is being followed by the staff. Unfortunately, we did have a turnover in managers during your Fathers time with us. The previous manager and her assistant left with no notice and attempted to recruit our good staff and residents. This will never happen again because we have learned from that situation and have put policies in place within our hiring agreement that will protect us from being victimized. As you were aware our previous manager who was on family leave returned to us and has resumed her role. She started with our company back in 2013 but took a leave of absence in 2016. Since her return Brookeville House has had consistent professional management that adheres to our companies policies and procedures.