The Wellington at Southport

Offers Assisted Living and Memory Care

33 Reviews

7212 US-31

Indianapolis

46227

The Wellington at Southport

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3.4 33

Cyndi 2023-02-03 My sister and I toured with Karyn. The facility was clean and pleasant. Kathyrn as well informed about the facility. We felt because of our mother's mobility issues she wouldn't be a good candidate for care at that facility. I visited this facility

5 4 1

ReviewerFC082522A 2022-08-31 My father has been at The Wellington at Southport for two years now. The staff does a good job at meeting the residents where they are and interacting with them. If there is a negative, I think the food could probably kick it up a notch or two, but that can be said for a lot of places. Overall, the facility is good. They have daily activities. They have movies, excursions, they take them to the stores, and they went to the fair this year. They get them out and around, and there are games and crafts. The food is fine. It's not that it's absolutely horrible. It is not easy to cook for a larger number of people with all the dietary needs. One person thinks it's very tasty, someone else thinks it's bland. It's a delicate balance, but I think overall, it's just fine, but I think it could go up a notch or two. There aren't a lot of amenities here, but my dad doesn't need a lot of amenities. This facility is really good for my father, but it would not work for my mother. It's not for everyone, but then again, no place is for everyone. For him, I guess it's a good value. Nobody is perfect and no facility is perfect. My own home would not be perfect if dad were here. They truly address issues quite well. I don't have any complaints. The staff is very friendly. I noticed that the staff kind of shifts some, but I think every place of employment is having staff issues now. Overall, I'm very pleased. If I had any serious complaints, he wouldn't be there and I'm not one that would call and complain about it, I would just simply move him. It fits his personality. I am a friend or relative of a current/past resident

5 4 1

Terry 2021-12-10 The Wellington at Southport was all very nice, except for the size of the room. It was too small for us, but it's nice and well-kept. The lady who toured us was very thorough and very nice too. They have a crafts room, game room, movie nights, bingo, a large dining room, and quite a few other things. I visited this facility

5 5 1

Linda 2021-09-19 I went on a tour at The Wellington at Southport. The staff was nice. They were cleaning some carpets, so they had a fan going that was loud at the front desk; the staff apologized. We took a tour of the building. There's nothing open in memory care, which is what I'm going to need. She took me to an empty room and showed me what that looked like; it was nice. It's close enough to the house, but there's still places closer than that to me. I simply don't have the time to look at them right now, not this week. They showed me one room, which was being remodeled. It really wasn't the way it's going to look in the end, but there were wooden floors, which is good for old folks. I went to see assisted living or memory care, depending on how it was set up. The staff who accommodated me was very nice. We've talked before on the phone. They were going to have a microwave, a refrigerator, and a small sink in the room, which would be nice. I don't think Mom knows how to use the microwave, but we could do popcorn with her when we come over in the evening. She could keep her pop in the refrigerator. It was all in one room, like a studio. It has a walk-in shower (which old folks need) and then a seat to sit on if she needed. Right now, she doesn't. Somebody has to assist her with the shower. The room I looked at had a nice view, and we would be able to put a bird feeder or something there. Their memory care is full, and they have people waiting in assisted living to go to memory care. Everybody was nice and polite. I didn't get to go into memory care unit, and I don't think my mom would be OK in assisted living because the hallways were too long. It is not accommodating for my mother because she got Alzheimer's. I visited this facility

5 5 1

Virginia 2021-07-11 The tour at The Wellington at Southport was pretty short, I just stopped in when I was going past, I didn't have an appointment. It just didn't seem like the best fit for my mother-in-law. The facility seemed very clean and nice. The room itself was nice. He showed me a room that was occupied, it was nicely decorated, the lady was in the room, and allowed us to come in. It's not as close to our home as the other place. The staff was helpful, he answered my questions. I visited this facility

5 4 1

Beth 2019-12-15 I didn't like the apartments at The Wellington at Southport because they didn't seem as roomy as the other place we went to. The person who gave us the tour was very nice and thorough, she went over everything with us, and took us around the place. She was great. The dining area was OK; it was like other places where it seemed off to itself. It was very pleasant and set up like a restaurant, so it was nice. They have the same activities that others do. They have an exercise room, a step-inside whirlpool, they have a hair salon, and I like that. I like the staff member who gave us the tour. It just seemed more like a nursing home to me than assisted living. It was really nice, but I just didn't like the setup of the rooms because they have a divider between the living room and the bedroom. That makes the room even smaller, so you don't have as much space to situate your furniture. The bathrooms were very nice. I visited this facility

5 3 1

Susie 2019-04-19 The Wellington at Southport was older and not in good order, but it wasn't dirty. It was clean, but it was just not as updated. It also didn't have many amenities. It is in need of some paint and other renovations. They were pretty organized with activities and they have things scheduled. The staff was okay, nothing outstanding, but they weren't rude or disrespectful. I visited this facility

5 3 1

Debbie 2018-02-05 I've been to The Wellington at Southport. The rooms were real nice. It had the old hospital setting, but they've remodeled, and it's very light and airy-looking right now. It looked really nice, and they seemed to care for their people pretty well. I didn't go there because they didn't have an opening. The rooms were really nice, and the cafeteria was nice, but the activities room was like an afterthought. Other than that, the way it was set up was nice. I visited this facility

5 4 1

KIMBERLY SHELLEY 2017-08-11 The Wellington was not a pleasant place .Residents seem bored no activities going on.Staff seemed not very interested what residents doing.Not as homely as I want for my mom. I visited this facility

5 1 1

Donna105885350 2017-05-11 The Wellington at Southport seems very caring. They have a nice memory ward that is connected to the assisted living. My dad lives in the assisted living part and my mom lives in the memory ward, so he is able to walk back and forth. My mom is going on Medicaid and there are only two places in the southside of Indianiapolis that have a Medicaid facility; Wellington is one of them. It opened up not too long ago, so they have redone everything. Their nurses and doctor are really great. My dad does arts and crafts and bingo. He also draws and makes things for the residents. He's having a better time there than he did at another community. They serve three meals and have a snack place that he can go down to at anytime. I am a friend or relative of a current/past resident

5 5 1

Anonymous467251 2017-04-25 The tour at The Wellington at Southport went fine. The staff was very friendly and very nice. The place was really nice, but the apartment was very small and that was our biggest concern. The whole facility was very small. We wanted Mom to have lots of people to be with. I visited this facility

5 3 1

Joe612430 2017-03-27 The grounds at the Wellington at Southport were all parking lot for the most part. They do have a bit of a courtyard but nothing to speak of. They are right on the major highway -- their front door was probably 35 ft. from a major thoroughfare -- but the person who was supposed to meet me and give me the tour did not show up. The front desk people were very unprofessional. They were unhelpful; they did not try to contact the individual who was supposed to be there and did not offer any alternative. They just said that someone would follow up with me, and no one ever followed back up. I didn’t get much farther than the front door. I visited this facility

5 1 1

Susie006257 2017-02-01 The Wellington at Southport had more rooms than apartments. It was homier and seemed smaller. It had big rooms, which I really liked for my mom. The apartment would not work for her, but a single room with a private shower and private bath would. The one thing that stood out to me was they had like a spa room where the residents could go in and actually take a bath, instead of taking a shower in their rooms. I visited this facility

5 4 1

Mildred532782 2017-01-26 My mother liked The Wellington, but she said it seemed awfully quiet and did not see a lot of people around. The facility was very clean. The staff members I met were very friendly. The dining area was very pleasant. She liked the menu. They had lots of activities going on. It was a small community, which I thought was really nice because she could get to know the people better. I visited this facility

5 4 1

Joyce075318 2016-09-11 I particularly liked Country Charm; they were one of the cheaper ones, and the rooms were bigger. We didn’t meet any of the people, but we were told they have very good staff there. The rooms other than the cafeteria were very small. I visited this facility

5 4 1

Visitor117781250 2016-01-16 Country Charm was pretty good. During my visit, residents were playing cards. The girl that helped me was fantastic. I visited this facility

5 4 1

Caring110104950 2015-07-13 I've been at Country Charm. Their staff was very cooperative. Their rooms weren't cheerful. It was kind of dull and depressing. Their dining facility was not the best. It was all group dining. I had my brother-in-law in here for a month, and he wanted to get out of there. I am a friend or relative of a resident

5 2 1

Family of resident. 2015-02-11 This place is Horrible. The building is run down and the staff are rude they act like they are miserable. The administrator hides behind her door and ignores all resident ,family concerns. The so called director of nursing is a joke. The staff of the building forget why they are there because they forget about the residents needs. The food is nasty and consist of soup and sandwiches basically. The memory care unit makes me sad its so bad.please visit they will tell you all is well and its not I am a friend or relative of resident

5 1 1

Beverly25 2013-11-27 I wasn’t really impressed with Country Charm Village. It was on a very busy, commercial highway and it was kind of hard to get into because the traffic was heavy. I also didn't like their memory care unit. It was mainly for Alzheimer's people and I just didn’t like the feel about it at all. The grounds outside where not good. It was very small and not really kept well. The residents didn’t have a lot of space to go outside. I visited this facility

5 2 1

theresa01 2013-10-10 Both of my parents have been residents in the memory care unit for almost a year. I am in the process of moving them. This is the most unprofessional, uncaring place I have ever seen. The facility does not provide any interaction or stimulation for the patients. There are no activities and the staff turnover is unbelievable. I have left numerous messages for the office staff. I never get a response. Anytime I have tried to find someone during business hours, all the offices are locked with the lights off. My parents have complained that the dining room runs out of food and the portions are too small. My parents pay over $4600 per month and I feel that they should recieve better care. I would advise anyone looking for a clean, professionally ran facility to look elsewhere. I am a friend or relative of resident

5 1 1

Sue11 2013-01-30 Country Charm Village seemed really nice to me. I liked it a lot because it's very homey. I felt that when I walked in there. A nice lady gave me the information I needed, but she didn't have time to show me a unit. I can make an appointment to come back for a tour, but we've made other arrangements so I did not go back. However, I can tell right after it wasn't a place my mother-in-law would like. She's very contemporary. But as it just turned out we ended up going to different route. I visited this facility

5 4 1

Shadowhawk 2012-12-03 My mother in law's room was roomy, nicely maintained, and contained such amenties as big bathroom. The kitchen was convenient where one could cook a complete meal if she didn't want to walk down the hallway to the dining area. I have eaten dinner there why visiting her and the dining room staff was very friendly. The outdoors was very peaceful with a pond and woods in the back where one could sit outside and enjoy the view. It was also very conveniently located nearing shopping including a grocery store and a pharmacy which was important since my mother in law had Parkinson's and needed medication on a regular basis. The rooms were kept clean and the other residents were friendly although she didn't spend much time with them. I am a friend or relative of a resident

5 4 1

HoosierLady75 2012-11-27 The facility was great! Every thing was clean, neat, and orderly. The staff were very friendly as were other residents. My cousin loves it there. She says they are very attentive to her needs. She says everyone is extremely friendly, and she has many friends within the residence. She says she gets the treatment that she needs and deserves, and she never feels ignored. She has been in another assisted living community and had an AWFUL experience, so it is great seeing her so happy. When asking her about her experience she said everything is above and beyond what she had expected it to be! I myself have health issues and have stayed at assisted living facilities so I know all about the quality issues some places have. I can honestly say that shall I ever need to go back into assisted living, this is where I will request to go. I visited this facility

5 5 1

Rip Hamilton 2012-10-29 Emeritus at Greenwood seemed top notch. It had everything your loved one could ever require. The staffing seemed genuinely happy to help, something many places don't seem to be able to match. The employees are always ready to help at a moments notice, and even remember issues to aid in preventing any further issues. The food is one of the few lacking points. While the food isn't great it is far from terrible and my grandmother was generally happy with the meals they served. The rooms are much more spacious than you would expect and upkeep on them is done with extreme care. The grounds are beautiful, and you can take a nice stroll round them. The area is quite serene, it is quite and beautiful. The fellow residents are also super friendly, and it is quite easy for residents to quickly make friends. All and all Emeritus at Greenwood is a fantastic facility. I am a friend or relative of a resident

5 4 1

querencia 2012-09-21 I have some concerns about this facility. First, the exterior grounds seemed very well kept. Better kept than the interior, in my opinion. This is not a good sign, to me. I visited this with my nephew. He felt, as did I, that the staff did not seem very happy. This may seem trivial, but it can have a strong impact on how they interact with the residents. They responded adequately to requests from the residents, but did not seem very interested in them as individuals, and most certainly did not anticipate their needs. I observed one elderly man sitting in a wheelchair, motioning to the staff for assistance. No one made any effort to go to him until they saw me watching them. For whatever reason, the staff seemed somehow tentative and even demoralized. After working for 54 years in the business world, I think I recognize this as serious problems with management. I did not see very much for the residents to do except, basically, it sit around. They emphasized their "strong" program for memory issues and dementia. Perhaps this is their focus. I did not get as far as inspecting the individual rooms. This is definitely not a place for me. I need a facility that will "assist" me in my life, not warehouse me. I visited this facility

5 3 1

horsified1 2012-05-25 The rooms were pretty nice. My aunt had some of her own belongings there to decorate the place. It seemed pretty clean. The staff seemd OK, but not overly friendly or helpful. My dad and I were trying to get help locating a bunch of my aunt's clothes that were missing and no one was very helpful with giving us any answers. They seemed like we were bothering them. My mom and dad had just bought her these clothes like 2 weeks before and they were gone. The outside of the building was well kept and had pretty flowers growing. There did not seem to be too much for the people to do there. It almost seemed like they were there just to live out their last years. My aunt called for assistance and it seemed like they took a long time to get there. It was a decent place, but I was not overly impressed with the staff. I am a friend or relative of a resident

5 3 1

speedymex858 2012-04-02 I think this facility was perfect and if I have to have my mother moved to an assisted living facility, this is the one I'd pick for her. They had everything she would need and is close to the things she is familiar with. They have memory care also for when she gets worse with her dementia and she could be moved if need be to the other floor. I visited this facility

5 5 1

riser10 2012-03-09 I am a relative of a family member and just very upset about what has gone on at this facility. They have gone through so many executive directors and directors of nursing that it is unnerving. I feel that is never corporate issue that will never be addressed. I have come in and they are low on staff and just this week found my mom soaked. If they are not capable of taking care of these residents then why are they accepting them. One resident had bm all over him and in the dining room. Some are feeds and two person assists!!!!! I'm so concerned that I am seeking other facilities for my mother. I'm just wanting to let anyone know to look around before going to this place. I am a friend or relative of resident

5 1 1

hodgypodgy 2011-09-10 Upon first visiting Emeritus my first thoughts were what a peaceful little place for those who need help getting around. My father was a stroke patient there...The corridors are very large and almost made me feel like Alice in Wonderland. Most of the staff at the front desk were very cordial and were happy to show me where my father was. Apparently he had made some great friends in there. We visited with him for his birthday and he had us close the door and whispered to us that he had been asking for the staff to fix his bed for about 2 weeks and they have not done it yet. I just assumed he was being irritable but I took it upon myself to tell them they needed to fix his bed as soon as possible. Until I made it known that I was dead serious and that I would check in the next day and the next day to make sure he wasn't being ignored the staff that dealt with the patients did not move an inch but the management sure lit a fire under them! Overall, I would say it's a pretty nice facility. I am a friend or relative of a resident

5 3 1

healthcare worker 2011-07-28 The most luxurious retirement facility I have ever seen. Lovely surroundings, great food, staff that wants to provide the best care for their residents and will go the extra mile to do so. I am a friend or relative of a resident

5 5 1

Harry 2021-12-21 I liked everything about The Wellington at Southport. The rooms were nice. The area is secured. Everybody's friendly, but they have no rooms right now. The rooms were clean and nicely organized. Everything looked good. I looked at the memory ward and it was separate from the others. The staff during the tour was very good, and answered all of our questions. She even came up with stuff I didn't even think about. She was very helpful. Everything was clean, well organized, and nicely laid out. They had a courtyard, a barbershop, laundry services, they have their own physical therapy there, and they have therapy animals come in. I visited this facility

5 5 1

Dolores 2021-05-11 The Wellington at Southport is probably great for higher or worse levels of dementia, but for my dad it's kind of limited. The staff members were great, personable, and caring. It was a quick visit, and there wasn't even an appointment set at all, but I thought the facility looked good. It was clean and renovated, too. The room that I got to see was a small studio because they only have those available. To me, the room was small, and the view was uninteresting. They have a courtyard and a barbershop, but I don't know if they do that for memory care. I visited this facility

5 3 1

ReviewerRD#0225x 2021-03-18 The Wellington at Southport was not updated, and it was kind of depressing, but the room that we saw appeared to be OK. We really just interacted with the sales person. She was friendly and knowledgeable. The person from the memory care unit was not there yesterday, but she didn't know everything there was to know about the services. One thing that I was disappointed in was we were told before we went there about the pricing for the units, but when we talked with her, yes that was the pricing for the apartment, but then the care added to that was really quite expensive. The room and board are included, and then depending on the level of care, that's how much extra you have to pay for any assistance that they would get, like housekeeping, laundry, and incontinence care, so all of that more than doubled the price. I visited this facility

5 3 1

7212 US-31, Indianapolis, IN 46227

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Reviews of The Wellington at Southport

33 Reviews Write a review

Food

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(10 Reviews)

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Assisted Living Reviews for The Wellington at Southport

February 03, 2023

By Cyndi

I visited this facility

My sister and I toured with Karyn. The facility was clean and pleasant. Kathyrn as well informed about the facility. We felt because of our mother's mobility issues she wouldn't be a good candidate for care at that facility.

Provider Response

Thank you for your response. If there is anything I can do to further assist you on your search feel free contact me.

August 31, 2022

By ReviewerFC082522A

I am a friend or relative of a current/past resident

My father has been at The Wellington at Southport for two years now. The staff does a good job at meeting the residents where they are and interacting with them. If there is a negative, I think the food could probably kick it up a notch or two, but that can be said for a lot of places. Overall, the facility is good. They have daily activities. They have movies, excursions, they take them to the stores, and they went to the fair this year. They get them out and around, and there are games and crafts. The food is fine. It's not that it's absolutely horrible. It is not easy to cook for a larger number of people with all the dietary needs. One person thinks it's very tasty, someone else thinks it's bland. It's a delicate balance, but I think overall, it's just fine, but I think it could go up a notch or two. There aren't a lot of amenities here, but my dad doesn't need a lot of amenities. This facility is really good for my father, but it would not work for my mother. It's not for everyone, but then again, no place is for everyone. For him, I guess it's a good value. Nobody is perfect and no facility is perfect. My own home would not be perfect if dad were here. They truly address issues quite well. I don't have any complaints. The staff is very friendly. I noticed that the staff kind of shifts some, but I think every place of employment is having staff issues now. Overall, I'm very pleased. If I had any serious complaints, he wouldn't be there and I'm not one that would call and complain about it, I would just simply move him. It fits his personality.

Provider Response

Thank you for your kind review; we are happy to pass along your comments to the team here at The Wellington at Southport! Feel free to reach out to us if you need anything. Have a wonderful day.

December 10, 2021

By Terry

I visited this facility

The Wellington at Southport was all very nice, except for the size of the room. It was too small for us, but it's nice and well-kept. The lady who toured us was very thorough and very nice too. They have a crafts room, game room, movie nights, bingo, a large dining room, and quite a few other things.

Provider Response

Hello Terry, thank you; we appreciate your feedback!

September 19, 2021

By Linda

I visited this facility

I went on a tour at The Wellington at Southport. The staff was nice. They were cleaning some carpets, so they had a fan going that was loud at the front desk; the staff apologized. We took a tour of the building. There's nothing open in memory care, which is what I'm going to need. She took me to an empty room and showed me what that looked like; it was nice. It's close enough to the house, but there's still places closer than that to me. I simply don't have the time to look at them right now, not this week. They showed me one room, which was being remodeled. It really wasn't the way it's going to look in the end, but there were wooden floors, which is good for old folks. I went to see assisted living or memory care, depending on how it was set up. The staff who accommodated me was very nice. We've talked before on the phone. They were going to have a microwave, a refrigerator, and a small sink in the room, which would be nice. I don't think Mom knows how to use the microwave, but we could do popcorn with her when we come over in the evening. She could keep her pop in the refrigerator. It was all in one room, like a studio. It has a walk-in shower (which old folks need) and then a seat to sit on if she needed. Right now, she doesn't. Somebody has to assist her with the shower. The room I looked at had a nice view, and we would be able to put a bird feeder or something there. Their memory care is full, and they have people waiting in assisted living to go to memory care. Everybody was nice and polite. I didn't get to go into memory care unit, and I don't think my mom would be OK in assisted living because the hallways were too long. It is not accommodating for my mother because she got Alzheimer's.

July 11, 2021

By Virginia

I visited this facility

The tour at The Wellington at Southport was pretty short, I just stopped in when I was going past, I didn't have an appointment. It just didn't seem like the best fit for my mother-in-law. The facility seemed very clean and nice. The room itself was nice. He showed me a room that was occupied, it was nicely decorated, the lady was in the room, and allowed us to come in. It's not as close to our home as the other place. The staff was helpful, he answered my questions.

Provider Response

Virginia, thank you for sharing your experience with us. We do hope we can be of assistance in the future. Take care!

December 15, 2019

By Beth

I visited this facility

I didn't like the apartments at The Wellington at Southport because they didn't seem as roomy as the other place we went to. The person who gave us the tour was very nice and thorough, she went over everything with us, and took us around the place. She was great. The dining area was OK; it was like other places where it seemed off to itself. It was very pleasant and set up like a restaurant, so it was nice. They have the same activities that others do. They have an exercise room, a step-inside whirlpool, they have a hair salon, and I like that. I like the staff member who gave us the tour. It just seemed more like a nursing home to me than assisted living. It was really nice, but I just didn't like the setup of the rooms because they have a divider between the living room and the bedroom. That makes the room even smaller, so you don't have as much space to situate your furniture. The bathrooms were very nice.

April 19, 2019

By Susie

I visited this facility

The Wellington at Southport was older and not in good order, but it wasn't dirty. It was clean, but it was just not as updated. It also didn't have many amenities. It is in need of some paint and other renovations. They were pretty organized with activities and they have things scheduled. The staff was okay, nothing outstanding, but they weren't rude or disrespectful.

Provider Response

Hi Susie, thanks for your feedback, We work hard to give our residents the best living environment possible, and we have many residents who are happy to call our community home. If you would like to share anything more about your visit, please reach out to us. We have an open door policy and welcome any constructive criticism that can help us improve.

February 05, 2018

By Debbie

I visited this facility

I've been to The Wellington at Southport. The rooms were real nice. It had the old hospital setting, but they've remodeled, and it's very light and airy-looking right now. It looked really nice, and they seemed to care for their people pretty well. I didn't go there because they didn't have an opening. The rooms were really nice, and the cafeteria was nice, but the activities room was like an afterthought. Other than that, the way it was set up was nice.

August 11, 2017

By KIMBERLY SHELLEY

I visited this facility

The Wellington was not a pleasant place .Residents seem bored no activities going on.Staff seemed not very interested what residents doing.Not as homely as I want for my mom.

May 11, 2017

By Donna105885350

I am a friend or relative of a current/past resident

The Wellington at Southport seems very caring. They have a nice memory ward that is connected to the assisted living. My dad lives in the assisted living part and my mom lives in the memory ward, so he is able to walk back and forth. My mom is going on Medicaid and there are only two places in the southside of Indianiapolis that have a Medicaid facility; Wellington is one of them. It opened up not too long ago, so they have redone everything. Their nurses and doctor are really great. My dad does arts and crafts and bingo. He also draws and makes things for the residents. He's having a better time there than he did at another community. They serve three meals and have a snack place that he can go down to at anytime.

April 25, 2017

By Anonymous467251

I visited this facility

The tour at The Wellington at Southport went fine. The staff was very friendly and very nice. The place was really nice, but the apartment was very small and that was our biggest concern. The whole facility was very small. We wanted Mom to have lots of people to be with.

March 27, 2017

By Joe612430

I visited this facility

The grounds at the Wellington at Southport were all parking lot for the most part. They do have a bit of a courtyard but nothing to speak of. They are right on the major highway -- their front door was probably 35 ft. from a major thoroughfare -- but the person who was supposed to meet me and give me the tour did not show up. The front desk people were very unprofessional. They were unhelpful; they did not try to contact the individual who was supposed to be there and did not offer any alternative. They just said that someone would follow up with me, and no one ever followed back up. I didn’t get much farther than the front door.

February 01, 2017

By Susie006257

I visited this facility

The Wellington at Southport had more rooms than apartments. It was homier and seemed smaller. It had big rooms, which I really liked for my mom. The apartment would not work for her, but a single room with a private shower and private bath would. The one thing that stood out to me was they had like a spa room where the residents could go in and actually take a bath, instead of taking a shower in their rooms.

January 26, 2017

By Mildred532782

I visited this facility

My mother liked The Wellington, but she said it seemed awfully quiet and did not see a lot of people around. The facility was very clean. The staff members I met were very friendly. The dining area was very pleasant. She liked the menu. They had lots of activities going on. It was a small community, which I thought was really nice because she could get to know the people better.

September 11, 2016

By Joyce075318

I visited this facility

I particularly liked Country Charm; they were one of the cheaper ones, and the rooms were bigger. We didn’t meet any of the people, but we were told they have very good staff there. The rooms other than the cafeteria were very small.

January 16, 2016

By Visitor117781250

I visited this facility

Country Charm was pretty good. During my visit, residents were playing cards. The girl that helped me was fantastic.

July 13, 2015

By Caring110104950

I am a friend or relative of a resident

I've been at Country Charm. Their staff was very cooperative. Their rooms weren't cheerful. It was kind of dull and depressing. Their dining facility was not the best. It was all group dining. I had my brother-in-law in here for a month, and he wanted to get out of there.

February 11, 2015

By Family of resident.

I am a friend or relative of resident

This place is Horrible. The building is run down and the staff are rude they act like they are miserable. The administrator hides behind her door and ignores all resident ,family concerns. The so called director of nursing is a joke. The staff of the building forget why they are there because they forget about the residents needs. The food is nasty and consist of soup and sandwiches basically. The memory care unit makes me sad its so bad.please visit they will tell you all is well and its not

November 27, 2013

By Beverly25

I visited this facility

I wasn’t really impressed with Country Charm Village. It was on a very busy, commercial highway and it was kind of hard to get into because the traffic was heavy. I also didn't like their memory care unit. It was mainly for Alzheimer's people and I just didn’t like the feel about it at all. The grounds outside where not good. It was very small and not really kept well. The residents didn’t have a lot of space to go outside.

October 10, 2013

By theresa01

I am a friend or relative of resident

Both of my parents have been residents in the memory care unit for almost a year. I am in the process of moving them. This is the most unprofessional, uncaring place I have ever seen. The facility does not provide any interaction or stimulation for the patients. There are no activities and the staff turnover is unbelievable. I have left numerous messages for the office staff. I never get a response. Anytime I have tried to find someone during business hours, all the offices are locked with the lights off. My parents have complained that the dining room runs out of food and the portions are too small. My parents pay over $4600 per month and I feel that they should recieve better care. I would advise anyone looking for a clean, professionally ran facility to look elsewhere.

January 30, 2013

By Sue11

I visited this facility

Country Charm Village seemed really nice to me. I liked it a lot because it's very homey. I felt that when I walked in there. A nice lady gave me the information I needed, but she didn't have time to show me a unit. I can make an appointment to come back for a tour, but we've made other arrangements so I did not go back. However, I can tell right after it wasn't a place my mother-in-law would like. She's very contemporary. But as it just turned out we ended up going to different route.

December 03, 2012

By Shadowhawk

I am a friend or relative of a resident

My mother in law's room was roomy, nicely maintained, and contained such amenties as big bathroom. The kitchen was convenient where one could cook a complete meal if she didn't want to walk down the hallway to the dining area. I have eaten dinner there why visiting her and the dining room staff was very friendly. The outdoors was very peaceful with a pond and woods in the back where one could sit outside and enjoy the view. It was also very conveniently located nearing shopping including a grocery store and a pharmacy which was important since my mother in law had Parkinson's and needed medication on a regular basis. The rooms were kept clean and the other residents were friendly although she didn't spend much time with them.

November 27, 2012

By HoosierLady75

I visited this facility

The facility was great! Every thing was clean, neat, and orderly. The staff were very friendly as were other residents. My cousin loves it there. She says they are very attentive to her needs. She says everyone is extremely friendly, and she has many friends within the residence. She says she gets the treatment that she needs and deserves, and she never feels ignored. She has been in another assisted living community and had an AWFUL experience, so it is great seeing her so happy. When asking her about her experience she said everything is above and beyond what she had expected it to be! I myself have health issues and have stayed at assisted living facilities so I know all about the quality issues some places have. I can honestly say that shall I ever need to go back into assisted living, this is where I will request to go.

October 29, 2012

By Rip Hamilton

I am a friend or relative of a resident

Emeritus at Greenwood seemed top notch. It had everything your loved one could ever require. The staffing seemed genuinely happy to help, something many places don't seem to be able to match. The employees are always ready to help at a moments notice, and even remember issues to aid in preventing any further issues. The food is one of the few lacking points. While the food isn't great it is far from terrible and my grandmother was generally happy with the meals they served. The rooms are much more spacious than you would expect and upkeep on them is done with extreme care. The grounds are beautiful, and you can take a nice stroll round them. The area is quite serene, it is quite and beautiful. The fellow residents are also super friendly, and it is quite easy for residents to quickly make friends. All and all Emeritus at Greenwood is a fantastic facility.

September 21, 2012

By querencia

I visited this facility

I have some concerns about this facility. First, the exterior grounds seemed very well kept. Better kept than the interior, in my opinion. This is not a good sign, to me. I visited this with my nephew. He felt, as did I, that the staff did not seem very happy. This may seem trivial, but it can have a strong impact on how they interact with the residents. They responded adequately to requests from the residents, but did not seem very interested in them as individuals, and most certainly did not anticipate their needs. I observed one elderly man sitting in a wheelchair, motioning to the staff for assistance. No one made any effort to go to him until they saw me watching them. For whatever reason, the staff seemed somehow tentative and even demoralized. After working for 54 years in the business world, I think I recognize this as serious problems with management. I did not see very much for the residents to do except, basically, it sit around. They emphasized their "strong" program for memory issues and dementia. Perhaps this is their focus. I did not get as far as inspecting the individual rooms. This is definitely not a place for me. I need a facility that will "assist" me in my life, not warehouse me.

May 25, 2012

By horsified1

I am a friend or relative of a resident

The rooms were pretty nice. My aunt had some of her own belongings there to decorate the place. It seemed pretty clean. The staff seemd OK, but not overly friendly or helpful. My dad and I were trying to get help locating a bunch of my aunt's clothes that were missing and no one was very helpful with giving us any answers. They seemed like we were bothering them. My mom and dad had just bought her these clothes like 2 weeks before and they were gone. The outside of the building was well kept and had pretty flowers growing. There did not seem to be too much for the people to do there. It almost seemed like they were there just to live out their last years. My aunt called for assistance and it seemed like they took a long time to get there. It was a decent place, but I was not overly impressed with the staff.

April 02, 2012

By speedymex858

I visited this facility

I think this facility was perfect and if I have to have my mother moved to an assisted living facility, this is the one I'd pick for her. They had everything she would need and is close to the things she is familiar with. They have memory care also for when she gets worse with her dementia and she could be moved if need be to the other floor.

March 09, 2012

By riser10

I am a friend or relative of resident

I am a relative of a family member and just very upset about what has gone on at this facility. They have gone through so many executive directors and directors of nursing that it is unnerving. I feel that is never corporate issue that will never be addressed. I have come in and they are low on staff and just this week found my mom soaked. If they are not capable of taking care of these residents then why are they accepting them. One resident had bm all over him and in the dining room. Some are feeds and two person assists!!!!! I'm so concerned that I am seeking other facilities for my mother. I'm just wanting to let anyone know to look around before going to this place.

September 10, 2011

By hodgypodgy

I am a friend or relative of a resident

Upon first visiting Emeritus my first thoughts were what a peaceful little place for those who need help getting around. My father was a stroke patient there...The corridors are very large and almost made me feel like Alice in Wonderland. Most of the staff at the front desk were very cordial and were happy to show me where my father was. Apparently he had made some great friends in there. We visited with him for his birthday and he had us close the door and whispered to us that he had been asking for the staff to fix his bed for about 2 weeks and they have not done it yet. I just assumed he was being irritable but I took it upon myself to tell them they needed to fix his bed as soon as possible. Until I made it known that I was dead serious and that I would check in the next day and the next day to make sure he wasn't being ignored the staff that dealt with the patients did not move an inch but the management sure lit a fire under them! Overall, I would say it's a pretty nice facility.

July 28, 2011

By healthcare worker

I am a friend or relative of a resident

The most luxurious retirement facility I have ever seen. Lovely surroundings, great food, staff that wants to provide the best care for their residents and will go the extra mile to do so.

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Memory Care Reviews for The Wellington at Southport

December 21, 2021

By Harry

I visited this facility

I liked everything about The Wellington at Southport. The rooms were nice. The area is secured. Everybody's friendly, but they have no rooms right now. The rooms were clean and nicely organized. Everything looked good. I looked at the memory ward and it was separate from the others. The staff during the tour was very good, and answered all of our questions. She even came up with stuff I didn't even think about. She was very helpful. Everything was clean, well organized, and nicely laid out. They had a courtyard, a barbershop, laundry services, they have their own physical therapy there, and they have therapy animals come in.

Provider Response

Hello Harry, thank you; we appreciate your feedback!

May 11, 2021

By Dolores

I visited this facility

The Wellington at Southport is probably great for higher or worse levels of dementia, but for my dad it's kind of limited. The staff members were great, personable, and caring. It was a quick visit, and there wasn't even an appointment set at all, but I thought the facility looked good. It was clean and renovated, too. The room that I got to see was a small studio because they only have those available. To me, the room was small, and the view was uninteresting. They have a courtyard and a barbershop, but I don't know if they do that for memory care.

Provider Response

Thank you, Dolores, for taking the time to leave us this information about your recent visit. If you ever need anything else from us, please feel free to give us a call or stop by. Take care!

March 18, 2021

By ReviewerRD#0225x

I visited this facility

The Wellington at Southport was not updated, and it was kind of depressing, but the room that we saw appeared to be OK. We really just interacted with the sales person. She was friendly and knowledgeable. The person from the memory care unit was not there yesterday, but she didn't know everything there was to know about the services. One thing that I was disappointed in was we were told before we went there about the pricing for the units, but when we talked with her, yes that was the pricing for the apartment, but then the care added to that was really quite expensive. The room and board are included, and then depending on the level of care, that's how much extra you have to pay for any assistance that they would get, like housekeeping, laundry, and incontinence care, so all of that more than doubled the price.

Provider Response

We certainly apologize for the misunderstanding regarding your visit to the Wellington at Southport and would greatly appreciate the opportunity to provide further clarification for you. The Wellington at Southport prides itself on providing great quality of care with personalized attention to each of our residents in a warm, friendly, and family-oriented community environment. Thank you for taking the time to leave us this information about your recent visit. Take care!

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Questions about The Wellington at Southport

What ongoing training does the staff receive in dementia care?

The staff here at our community receive yearly certification in dementia and Alzheimer's as well as quarterly training in our memory care unit program.

Describe the overall population of assisted living residents at The Wellington at Southport. What is their average age? What are their favorite things to do?

Our overall population of residents here at The Wellington are still highly independent with an average age of late 70's to early 80's. Some of our residents favorite things to do is sit out and enjoy our courtyard and our weekly bus trips out into the community.

What places are near The Wellington at Southport or within walking distance for assisted living residents to enjoy?

There are so many places in our local area there would be no way to list them all however some of our residents favorites are Walmart, Metro Diner, Dollar Tree, and an over abundance of restaurant options.

What transportation services does The Wellington at Southport offer to assisted living residents?

The Wellington at Southport offers a weekly trip to the grocery store as well as various others such as the state fair and Garfield park.

What makes the chef or dining program at The Wellington at Southport exceptional? What kind of menu can assisted living residents expect?

The residents can expect a menu a wide variety of meal options to choose from aside from our main course for each meal.

What safety features or security measures does The Wellington at Southport offer to assisted living residents?

Here at The Wellington we have security cameras throughout all main common areas and halls of the community. Our community is also completely secure from the outside so all visitors in and out of our community are monitored.

How does The Wellington at Southport keep residents' families informed about their loved ones?

Our community has a weekly update email on things in our community as well as any updates sent out by our nursing staff if their are in shifts or changes in health or care.

What is the care staff-to-resident ratio at The Wellington at Southport during daytime and nighttime hours?

Dayshift here at The Wellington consists of two nurses and one aid to 64 possible residents and night shift consists of one nurse and one aid to 64 possible residents.

If The Wellington at Southport accepts dogs or cats, what indoor/outdoor areas can they enjoy?

The Wellington at Southport is a pet friendly community. We offer a completely enclosed courtyard for our residents pets to enjoy as well as throughout the community itself as long as they are on a leash.

How many staffers are on duty in the daytime and overnight?

During the day our memory care unit has a nurse, aid and activities Director on staff. During our night shift our memory care unit has one nurse and aid available.

What safety features or security measures does The Wellington at Southport provide to protect residents who wander?

Here at The Wellington we provide locked community as well as a wander guard system. The Wellington also offers a memory care option.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Our Director of nursing assesses our residents health a cognitive functioning regularly every 6 months or if any changes are noticed they are assessed immediately.

Is The Wellington at Southport affiliated with a hospital if more care is needed?

The Wellington is not affiliated with one specific hospital however are residents most commonly receive treatment at Community Hospital South.

Costs for The Wellington at Southport

Cost of Assisted Living

Starting Price

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Cost of Memory Care

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Services and Amenities of The Wellington at Southport

Room and housing options

1-bedroom apartments
Studio Apartments

Dining options

Dining Room Shared Meals
Room Service For Meals

Features

Beauty Barber Shop
Resident Transportation
Party Space
Garden And Patio

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Health services

Medication Management
Nurse On Staff: Yes

Activities

Offsite Activities
Religious Services

Languages

English

General

Pets: No

Licenses

State Licenses: 3283

Costs

Assisted Living Starting At: $3176/month

Memory Care Starting At: $3812/month

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About The Wellington at Southport

Capitalize on big-city amenities in a downhome setting at The Wellington at Southport, an Independent Living, Assisted Living and Memory Care community in Indianapolis, Indiana, designed to enhance life to the fullest. From thoughtfully designed floor plans to world-class services and myriad recreational and social opportunities, residents will just that we have thought of everything. Our spacious studio apartment homes offer the comforts of home with individual climate control, wall-to-wall carpet and cable TV access while providing privacy with 2-inch mini blinds and individual locked mailboxes. The Wellington at Southport offers the freedom to live the way residents choose in comfortable surroundings. At the same time, it offers companionship. Say goodbye to the worries of living alone, home maintenance and housework. Say hello to a relaxed lifestyle with regular Bingo games, a community choir, Uno Club, trips to the local AMC movie theater and three home-cooked meals a day in our tastefully decorated dining room. Residents receive attentive and prompt care from compassionate and knowledgeable staff members and also can make an appointment to see our house physician, who visits the community once a week. A plethora of shopping, dining and entertainment options are at residents' fingertips thanks to our convenient location just minutes from downtown Indianapolis and the scheduled courtesy transportation we provide to local businesses and services.

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