High Point Residence Fox Valley

CArmstron

Ownership change in December. Supportive staff and nursing staff have left. It now smells of urine in the entryway. Not the level it used to be.

suad

My dad has been resident for couple years unfortunately he got diagnosed with a cancer final stage and he is required hospice thankfully I met a person with a name Berlin she has been helping my dad and myself and doing everything above and beyond to make this hard time more easily for us thank you from bottom of my heart

suadbeso

I don’t know how to start this review because I m not a person who takes a time to write reviews I usually go by rule of people doing right things so here it is My dad got sick and diagnose with stage IV lungs cancer he was leaving in Idaho so I moved him to Chicago area to be closer to family when I star looking for facilities for him I found this one to fit his needs after moving in everything was perfect until a month ago when we run into a problem where his medicare got cancel I did not know what to do or where to look for a help with this Covid no one would answer calls or let us in office to see about his problem being cancer patient we where running out of time his medication doctor visits everything got stopped that is when employee with a name Karina has stepped in she has went way behind of her job description to help us out she has spend numerous of hours of her own time when she was off talking with insurance doctor office trying to fix our problem I just can’t explain how grateful I m to this person and I believe that this kind of employee makes your company successful with good reputation please do take care of employees like Karina she has show care and kindness to help people at any given time