StoryPoint Bolingbrook

Julie

I've been a resident of StoryPoint Bolingbrook for over a year now. I'm very pleased with it. I like where it's placed. They allow me to have my little dog here and it's surrounded on one side by a park. I feel comfortable here. It's not like a city. Across the street is a church and there are stores. I can still go and get the things I need without having to have somebody come and take me in a car. I don't feel like I'm in the middle of a great big area that's just full of cars. It's a very comfortable place to live. I take my dog for a walk and it's nice to be able to get outside. I have a little garden club here and they let me do that. I have flowers and that's nice, too. I have a big bedroom and another room, which is twice as big as the bedroom because it's a kitchen and then a TV room. It's got a sofa and a TV and then there's a divider with a sink in it, and then a stove and a refrigerator. It's almost like three rooms. I love the staff. The staff is very, very nice. I can't walk, but I also have a lot of pain and I have to take a lot a medicine, and I have never had such caring people take care of me. They come whenever you ask. They take care of my medicine. Everybody has a call button on that they can wear. It opens your door and it also calls for help and they come immediately. I really, really like the girl that's in charge of all the nurses and people that help. She's an amazing person. She does a wonderful job of having this coordinated. They have a very good staff here. They have this man who is in charge of the bistro and he makes all these wonderful recipes for great food. It's not just cafeteria food. It's beautiful, it's good, and it's so different. You would pay a lot of money if you went into a restaurant and bought this kind of food. They do little things like that, and for different holidays, they do a lot of things. It's a nice place. There's a lot of food that I can't eat and they have a lot of choices. I don't have to eat everything. You don't just have one thing to pick from. The food is really good because you've got an option. The personnel are the most important thing about this place. The people that are taking care of the housecleaning know your name. I was so amazed. They know my dog's name. They call you by your name and they make you feel very wanted. They make you very comfortable from the day you walk in the door. I've never seen anything like that. They take good care of you and if you have something that is bothering you, you can go and ask them about it without thinking that it's gonna make people upset. You know that they will understand what you're talking about. It's very nice and very clean. There's a lot of activities going on. People can come and go in and play games. I'm going to go and play poker tonight. I've been doing artwork here, like oil painting, and it's really nice. There's a variety of different things that you can do. You don't have to do everything. You can choose what you want to do. It costs a lot of money for anything that you do. However, it isn't more than what I would have paid to live in my home.

Provider Response

Colleen

We are new to Story Point Bolingbrook since mom moved in a week ago; however, we are very happy with our choice. Having visited other facilities in the area, I would like to suggest a few things for you to consider when doing your own tours. In addition to the usual checkbox items for safety, cleanliness, dietary options and socialization opportunities, which Story Point handles very well, we find ourselves thankful for the layout of the building. Going from a single-family home to a larger facility can be overwhelming. The layout at Story Point clusters frequent destinations like dining, game room, exercise room and outdoor access all near the elevators in the center of the building. Going from mom’s apartment to any of these areas is one hallway turn; she can quickly tell she is heading in the right direction. I didn’t consider this during the tour, but in retrospect, some of the other facilities were more meandering and I expect my mom would either be lost or intimidated to the point of staying in her room more. Special shoutout to the front desk staff who are very welcoming to residents and visitors alike.

Provider Response

Ron12

My wife and I resided here in StoryPoint Bolingbrook, but my wife died. So I am here by myself now. Dan, the executive director, and Dina, the sales director, were incredibly helpful and understanding during that time for my family and myself. Once we moved in, that positive experience continued through the assistance, understanding, care, and love exhibited by the entire staff. This was especially true during my wife's final days. I managed and developed shopping malls across the country for almost 25 years. I say that to underscore my level of knowledge and appreciation of facility construction and maintenance. In this regard, StoryPoint gets the highest marks in all respects, considering the appearance of the physical property, the building and furnishings and most importantly, the cleanliness. I don't mean to leave out any one of the incredible nursing and caregiver staff. They're fabulous, but I have to give special recognition to Miss Jojo and her great dining room staff and the extremely talented and inventive chefs controlling the kitchen. Three meals a day, seven days a week is a daunting task, especially given the incredibly diverse taste in cuisine that the clientele here bring to the table. In my opinion, they put the ball on goal nearly every time. StoryPoint is tops, in my opinion and experience, in just about every phase of the arena of senior citizen living and caring for people with continuing problems as they age. I have a two-bedroom apartment that eventually I would downsize. My wife was very involved in some of the arts and crafts. She used the exercise facility. They did physical therapy there. My main participation is in walking and enjoying the other residents here. The meals are wonderful. There is plenty of activities, as many as you want or as many as you don't want. The staff is wonderful. I haven't run into anybody who I didn't think had the best interest of all the residents at heart, very caring, very responsive to the people's needs, and extremely friendly. I've not run across a sour face yet. The food is amazingly tasty, amazingly well done, well prepared, and well served. This place is in great shape. Based on the inspection that my family and I did before we moved here, I think this is one of the highest values that we could find in terms of what they offered versus the cost.

Provider Response

Kennard

StoryPoint Bolingbrook was very nice, but the StoryPoint where I am is better as far as size was concerned and things to offer within the size. We were looking at a one-bedroom, but they had other layouts. It would be a four or a five for maintenance, for cleaning up and looking good and that type of thing. The staff was very cordial. The ones that we come in contact with work hard.

Provider Response

Len S

I love the convenience of having local stores, churches, and banks nearby. After 20 years in Bolingbrook, I’ve been able to maintain old friendships while making new ones. The resident gym helps us stay active and healthy, and the management team is always professional and accommodating. I also appreciate the reliable transportation for non-drivers and the competitive leasing options without long-term commitments. StoryPoint Bolingbrook truly stands out as the best!

Provider Response

Dina321

My mother lived at StoryPoint Bolingbrook for a good year and a half. Her room had a little kitchenette and a large bathroom that could accommodate wheelchairs. They give them the LifeAlert thing. My mother is wheelchair-bound, and they come and get her and take her to the dining room. They have breakfast, lunch, and dinner in the dining room. They have some activities for them. The staff was super nice. If you need help going to the bathroom or anything like that, all you have to do is ring your little bell, and they will come and assist you with anything. My mom doesn't participate in activities. But they do a lot of arts and crafts. I also saw an exercise room. They have an outside area for them to sit when it's nice. They have movies and things like that. However, they're not accommodating to vegetarians, and my mom does not eat. I feel like they really could do better with what they give her.

Provider Response

Clint

The StoryPoint community is very welcoming. The apartments are spacious and well-appointed. The on-site restaurant is very nice with many different dining options. The social activities for the residents are top-notch. I have interacted with almost all of the staff, including the CNAs, RNs, front desk staff, office staff and the building maintenance guys over the past 3 years that my mom has been a resident. I have not had any bad encounters in this time. Everyone has been super supportive!!!

Provider Response

Katie Deehan

My Mom is very happy at StoryPoint Bolingbrook. She has been a resident for 3 years. All staff are incredibly friendly, professional, and personable. We are very happy with the nursing staff who have built genuine friendships with Mom as they proactively keep an eye on her and manage her needs. Executive Director Dan is very thoughtful and shows great communication with getting to know and working with families to ensure their needs are met. He is kind and a pleasure to work with. The rooms are clean, the food is good (I have dined with Mom for many meals), and there are tons of activities offered daily. We have truly found a home at StoryPoint!

Provider Response

C. McCall

I’m a resident at this property and I truly enjoy being here. I have seen major improvements with the new leadership being in place. Looking forward to the future!

Provider Response

Lee H

Went on a tour of facility. Beautiful and spacious rooms, knowledgeable and friendly staff.

Provider Response

Wend24

Overall, the rooms are fairly new and updated. Bathrooms are good size for adequate movement with a walker. The food offered in the dining room is very good, offering a variety of choices. The bistro is also a great place for a quick bite or refreshment. The staff is interactive and very friendly. And the activities are plentiful if you want to stay busy.

Provider Response

Susan F.

Staff is great. The new Executive Director has really made a difference. my mom loves it there. There are plenty of activities to keep her engaged.

Provider Response

Sandra H

Dan provided an excellent and thorough tour of the facilities and all the amenities available. He answered all questions to our satisfaction, and his enthusiasm for his facility was evident. Thanks, Dan!

Provider Response

Roger

We toured here and liked it since it had what I think we could probably use someday. The staff who accommodated me was Renee, and she did a good job. The units were small apartments. There were a variety of apartments. The building is five years old. They were on top of the list.

Gary

We toured here for my mom. It was a very good tour. The salesperson was very good. She showed us all the memory care areas and all the common areas, and she went through and explained everything. It was very clear and concise. We had a pleasant visit. The rooms are awesome, everything was topnotch. The room was beautiful, laid out, and you could tell it looked like it would be very comfortable for a loved one. The living atmosphere was very, very pleasant, happy. It looked like someplace where you would want to live. We saw the menu. It looked very good and looked like some meal choices. In the kitchen area we saw the chef and everything looked professional; a professional atmosphere. They had an eating area for the people. It looked like they were building a little gingerbread house, and a couple of the ladies were doing the work, and the other people were kind of like sitting around watching and maybe making suggestions on the build. And I noticed there was an area where they had little puzzles and games, things to interact with. It was just impeccable. It looked like a storybook thing. And the decorations for Christmas and things like that. The displays of the family, they had these columns with pictures of the room where the rooms were, where they had the personal pictures of their family they could bring in, and it's out in the hallway. So it's very, very family oriented.

Eileen

I toured here for my mom. It's very pretty and I really liked it. That was one of my favorites. The staff all seem really nice, too. We didn't get to taste any food, but it smelled good. The place was clean and smelled good. The landscaping was pretty, too.

Steven

It is a very luxurious place. It reminds me of a very nice hotel. I went to see their memory care and the staff who assisted me was very experienced and very knowledgeable. It's a new facility, it's about 3 years old and it's very clean and luxurious. They have several recreational rooms for the seniors. They have a selection of rooms and I think the studio apartments were pretty nice and everything is pretty new.

Kimberly

It was very clean and modern. It seemed almost like a fancy hotel. They offered if we wanted to come back and try a meal there. My dad had pretty much decided at that point. He was leaning towards another place, so we didn't have a more extensive visit.

Lourdes

My dad moved into here. It's close to home and the staff is very friendly and courteous. It's very clean, and it's only 5 years old so it's fairly new. What I liked was that the CNA's came to introduce themselves so I was very pleased with the reception they gave him. His room is very nice, very clean and it's right by this big window. Everything that he needs to become more self-sufficient is there. The location is right up the main street and the main expressway. There's plenty of parking so I can't say anything bad about it. We also tried the food and it was good. Right now, he's in quarantine for the first couple of days so he's not participated in any activities yet.

Mike

Our experience with having my dad here is great. The people are outstanding. We chose this community because of a number of different facets like the cleanliness, people there are welcoming, their new facilities, and they give physical and occupational therapy. Their food is very good, I have eaten there a couple of times and it's outstanding. There are multiple activities every day, too.