Sunrise of Willowbrook

Dorothy

Sunrise of Willowbrook was beautiful. If I could afford it, I would have taken it immediately. It was nice and I had a wonderful tour there with my two daughters. They showed us a one-bedroom and two-bedroom and the staff was excellent. The courtyard was also beautiful. It was like being in a park. They have buses to take them to baseball games and all kinds of things. Even their memory care was awesome. They each have their room. It was immaculate and they were treated with care. They let them out of their room to mingle with the other people during the day. So, it was a perfect place.

Melvin

Sunrise of Willowbrook was the nicest one to me, it just seemed to be a little newer, a little more well acquainted, and it seemed like a slightly higher staff ratio. I liked the nice atmosphere, the positive folks that were there, and the professionalism of the staff. I got a good feel for it for the entirety of the facility. They have a patio.

Felicia

I toured Sunrise of Willowbrook. It's a very nice and clean facility. It gives you a more homely feeling. The appearance and location was very nice. The staff appeared to be friendly. The person that was supposed to give the tour did not do it, and they had the social director do it. She wasn't as knowledgeable. I didn't get the information that I would like to get that the director would have known, whereas the activities director doesn't know the nuances about the place like a director would. The menu seemed like a variety. They didn't have a lot of amenities. Their space was limited, and I would imagine there's only so much that they could do onsite.

Lisa - Daughter

My mother has been a resident at Sunrise of Willowbrook for a couple of years, having started in assisted living and then later moving to the 3rd floor memory care unit. Our family has been extremely pleased with her care. The environment is clean and well-maintained, and the residents are kept active with stimulating activities. The rooms are really nice and help my mother to feel independent. The food is great; I have enjoyed having meals there with her which is wonderful option given that it is hard to treavel with my mom now. The admissions staff was so helpful, kind and reassuring during the initial process, even helping my mom find a wonderful doctor locally. I agonized over the decision to place my mom in assisted living, and explored caregiving at home as an option, but we are very glad we decided on Sunrise of Willowbrook. She could never get this level of stimulation and socialization at home. My mother is able to receive her medical and dental care on site, can even get her hair done, which relieves our stress level and burden as a family. We absolutely lover her activity therapist who is incredibly warm and takes a personal interest in the residents. The nursing staff keeps me informed of any issues, which a truly appreciate. I could not recommend Sunrise of Willowbrook more highly.

jean161763

We were at Sunrise of Willowbrook for a very short time, and it was actually very good. Their director of nursing had set up a very caring program for the residents.

Demetra

Sunrise of Willowbrook looked nice and clean. I think we talked to the manager, and she was very nice. I saw some women playing cards. The dining area looked nice and clean too. They have a salon, exercise room, and I kind of wish that they would have give me a tour of what the rooms looked like.

Marie645248

I liked what they had to offer at Sunrise of Willowbrook, but it smelled like urine. The staff was very nice. The cleanliness was not my cup of tea. I would not grade it high.

Carolyn1956

This facility has been wonderful to my mother. She has lived there since 2013 and has enjoyed every minute. I live in Clarendon Hills, so I visit often. Her care giver knows her well and also knows me well. This makes such a difference to me. I would recommend Sunrise of Willowbrook to anyone!

Rebecca42

Sunrise of Willowbrook seemed like a really nice, modern facility. Everything was nice and new and looked homey. The rooms were like little studio apartments with a little kitchen but without a stove.

Caringdaughter7

I was not thrilled with Sunrise of Willowbrook. One of things I truly didn’t like there was their hallways. Instead of having railings, like a hand rail, that you could grab onto, they had this little shelf that stuck out from the wall. If you’re an elderly person and you’re walking and you’re not stable, you want something that you can grasp your hand around versus this little shelfy thing that you can lean on but you can’t get a grasp of to help support yourself if you need it. It seemed like such a minor detail, but it really impacted me. Two wheelchairs, I think, and you would have started to feel a little claustrophobic in the hallway, and it felt darker. I would say it was clean. We got a tour by one of the people that works in the memory-care unit; she was very engaging and showed us some rooms. Walking in there the very first time, I felt like I was walking into a nursing home, not an assisted living, because there were multiple people in the main lobby entrance area asleep in their wheelchairs, completely slumped, like maybe they’d been there for way too long. It was just unsettling and left me very cold. There was a lively card game going on in one corner of an area, so this could have just been a group of the older folks that aren’t engaged and were just parked there. I would rather see more activity; maybe they need to be engaged more somehow.

Bren3

Sunrise of Willowbrook was a wonderful facility. The staff were absolutely wonderful and very well trained. I almost had my mother move there. There were just certain things that they couldn't provide for my mother like things that I'm finding out that she needs. They have a nursing home there, and you can get physical therapy, but you have to outsource. They have a company that comes in to do it. The staff was very in tune with the residents. They knew them extremely well. They knew exactly what to say to calm them down or what they needed to get done for them. I found them to be extremely caring.

Not happy at

My mom lived in a Sunrise facility for a little over a year. I feel that they were kind to her,however I feel that they did the bare minimum to keep her clean and her clothing fresh. There was one receptionist who was rude to me when I came to visit.

Provider Response

Thomas Werebacher

Driving up, the facility is well-lit and maintained. It's a welcoming, new building. Inside, the counter people are very aware of people coming in and check I.D. and confirmed that I was indeed her grandson. The hallways are wide, with rails to assist those who need it. Inside of the apartment, everything is designed to be accessible and easy to use. I liked that my grandmother had to "check in" every morning, and if she didn't, entry was made into her apartment to ensure that she was ok, hadn't fallen, etc..

volunteer1

I was outside most of the time, but both the inside and outside of the building were fantastic. The grounds of the entire area were very nicely kept, and there was many places to sit and enjoy the flowers. I spoke with many of the people working and living there, and I really did not hear much criticism at all. In fact, most people enjoyed there time keeping busy with the other volunteers. The place was very cleanly and kept very neat, and It seemed like a generelly nice place. The people living there got along well, and there were many different groups to talk to.

commercesd

We were checking out assisted living facilities in the Chicago area and decided to go and see Sunrise of Willowbrook, since it was recommended by a friend in the region as an option for our aunt. The outside area resembled that of a well maintained smaller hotel. Outside greens were nicely landscaped and well-tended with plenty of great seating areas. The interior design featured nice colors, comfortable furniture, bright light and fresh air, which added to the cheery ambiance. From sight seeing to nature walks and cultural events, the Chicago region has it all. The staff appeared to accommodate all levels of ambulation. The seniors are taken on many outings into the area's vibrant community to enjoy all that it has to offer. The dining areas included really well prepared and healthy food with many choices. The food we saw looked and smelled delicious. The menus included food options for all kinds of diets. The residents enjoy yoga and aerobics classes, sometimes held outdoors. Seniors are encouraged to enjoy physical activity as much as possible. There are also specially designed educational and social programs for residents and their families. Private units featured beautiful decorations, many with great views of the surrounding areas. The spaces were all designed with safety rails and features. The Willowbrook community is a safe and pleasant place for anyone to live. The seniors appeared very content here, with just the amount of care and attention they require.