I found Sunrise at Fountain Square to be very welcoming. We liked it because the independent living wing was not too large. The marketing director was absolutely wonderful. The facility was quite lovely. What we really noticed was the openness and friendliness of the residents. We went back there three times and each time there would be somebody walking by who would say, "Are you considering Sunrise? You will not regret it. It's the best thing we ever did. We are so happy here." Men would approach my husband and tell him, "Don't hesitate to come here. You're going to like it, and the food is good." It put my husband at ease that other men were very happy there. They had a whole list of things that they offer for activities, a craft club, a men's club, workout room, exercise classes, and people who come in and do entertainment or presentations. They had a woman there who did a lot of the artwork that's displayed in the hall. It really impressed me. We stayed for a meal, and it was very good. It's easy to find your way around there the way they have it laid out.
Sunrise at Fountain Square
Offers Assisted Living and Memory Care
22 Reviews
2210 Fountain Square Dr, Lombard, IL 60148
Call
(800) 385-2527
Reviews of Sunrise at Fountain Square
Assisted Living Reviews for Sunrise at Fountain Square
June 09, 2018
I visited this facility
September 28, 2017
I am a friend or relative of a current/past resident
My mother-in-law is in Sunrise at Fountain Square. It's very clean, it has great food, and there are lot of things for the residents to do. Just the other day, she had mentioned she wanted to go on this bus trip to a veterans home, and she wasn't downstairs when the bus was going to be there, so the lady came up and asked her if she wanted to go on this trip. She has what's considered as a 2-bedroom. She's using just one bedroom and she has a living room. It's very well maintained. The grounds are impeccable. Maintenance is beautiful. They just changed all the carpeting on the third floor, and the guy told me that this was an every couple year project they go through where they redo all the carpeting. The cleanliness is great. Based on what we saw and when we were looking, the value is very good.
March 07, 2017
I visited this facility
Sunrise of Fountain Square was lovely. The girl that took me on the tour was very knowledgeable about the organization and about the facility. She took me to see practically everything. She was warm and friendly. I liked the facility. It was just a little more expensive than the other one I visited. The place was clean. The residents that I saw that were out and about seemed like they enjoyed being there. They served three meals a day. They had transportation to doctor's appointments. They had the opportunity to engage in some social activities.
January 14, 2016
I visited this facility
Sunrise at Fountain Square was OK and seemed like a nice and beautiful place. It wasn’t so inviting, though, and I didn't get a very warm feeling from the staff. It seemed like they have a bunch of activities.
December 10, 2015
I visited this facility
We visited Sunrise at Fountain Square. I did not like the rooms there nor the programs for Mom. They had studio-type apatments. When I visited, the staff was very nice, but I did not see much staff on the floor. They did not have as many rooms available at the time I was looking.
Provider Response
Thank you for your review. Please know we take all concerns seriously and would like to learn more. Please email us at Information(at)SunriseSeniorLiving(com). Thank you, Sunrise Team
November 09, 2015
I am/was a resident of this facility
The rooms are fine at Sunrise Fountain Square. They have a washer and dryer, a thermostat for air-conditioning and heating, a microwave, icemaker, and garbage disposal in each apartment. The common area’s temperature is not regularly very warm. It can be either too high or too cool. The dining area is sort of a mess because they don’t pay their staff enough, plus the design of the dining room was too small. They have activities but not enough people to intelligently enjoy them. When we first came here, I was recommending it. At this point, I could not. They have management and operational problems.
Provider Response
Thank you for sharing your review and we are sorry to hear about your experience with Sunrise. We’d like to learn more as we take all concerns seriously. Please email Information(at)SunriseSeniorLiving(dot)com with further details so we may follow up. Thank you, Sunrise Team
October 27, 2015
I visited this facility
Sunrise Fountain Square is a very nice community. When you walk in the front door, it’s very homey, clean and cozy looking. I just like the look of it very much. Another important thing is it’s only seven minutes from where I’m going to live, too, so I don’t have to travel far to visit my husband. I think the food is good.
July 28, 2015
I visited this facility
We visited Fountain Square (Sunrise at Fountain Square) for my father. The atmosphere was very good. The staff was very friendly. The residents were happy. My wife noticed that the women were wearing jewelry, so they felt comfortable in that environment. As we visited, they were playing a game in the lobby. There were people sitting around, and one of the staff was playing a word game with them. This facility was homey too.
January 07, 2015
I visited this facility
I visited Sunrise at Fountain Square. It was busy and nice. It was average, but it was a little too crazy at that time. The services were a la carte, but it seemed OK.
December 29, 2014
I visited this facility
My visit with Sunrise was very positive. They have helpful staff. The rooms were perfectly fine and relatively spacious. They have lots of activities.
November 28, 2014
I am a friend or relative of a resident
My husband lives at Sunrise, and we've been very happy with it. They seem to be very nice people there. He gets his meals, his exercise, and activities, and he is not very far from where I live, so I visit him very often. I can go there anytime. The staff seems kind and considerate, and they treat him well. It could be kept cleaner. It is not bad, but sometimes it is kind of messy, and it is not usually the way it is, so usually it is pretty good. It is homey, much homier than a hospital. He has a nice room there, and he is comfortable there; his room is OK. They could use more staff to take care of the people who live there. They kind of have to wait to be taken care of. I would say they are a little understaffed.
September 25, 2014
I visited this facility
We visited Sunrise at Fountain Square, but the facility didn't work for us. The area was too congested. The rooms were fine though. We didn't eat there but we saw that the dining room was clean and nice. I liked that the people who assisted us during our visit were accommodating.
July 31, 2014
I visited this facility
Sunrise at Fountain Square was our second choice. They were fine and I am sure my aunt-in-law would have been happy there. But price-wise, it was more. Her apartment wasn't as big as what she has now. They had activity rooms and a calendar of events in which residents could partake. It was basically the same thing.
June 27, 2014
I visited this facility
It was OK. It was just a little bit out of the area where it would have satisfied my sister.
June 15, 2014
I am a friend or relative of a resident
Sunrise at Fountain Square has an intimate setting. It’s very new, and we were only there for 3 months. We like the layout and we are able to bring her things so that she can feel comfortable there. The staff are very attentive. They pay attention to her special needs, because she is diabetic. They also seem to show an extraordinary level of care, doing not only what they have to do, but going beyond. She has a wonderful apartment with a good view. My mother seemed to enjoy the food, it has a lot of variety. She goes to exercise class, they have a fashion show, a sing-a-long and a library. She is home.
January 29, 2014
I am a friend or relative of a resident
My sister's friend is at the independent living community at Sunrise of Fountain. The facility is excellent as well as the rooms. Everything is great. There is not a bad thing about the place. They have nice activities like movie nights, physical therapy; they have everything.
June 15, 2013
I am a friend or relative of resident
The fees for this facility are outrageous for the services. Care managers turn over constantly because they are overworked. Fees are continually increased, and care is terrible. I do not recommend this place, the facility is beautiful but the residents get horrible care (and meals are horrible unless it is an event where they are hosting outsiders).
April 02, 2013
I am a friend or relative of resident
This facility is extremely short staffed. Residents falling constantly. Groups of residents sitting unattended plopped in front of the t.v. while the very few care givers run around trying to get residents ready for bed. Resident call lights take sometimes 15-20 minutes to be answered. Nurses giving medications hours behind schedule. I would not recommend this facility for my loved one.
Provider Response
Thanks for your message. We'd like to hear your specific concerns; please contact us at information@sunriseseniorliving.com
March 13, 2013
I visited this facility
Sunrise at Fountain Square is very nice, clean, and updated. However, I just don't think that the staff has the ability or has enough training.
Provider Response
Thank you for your message. If you'd like to talk further about the service of a particular team member, we would like to hear from you. Our team members are committed to providing quality care and we are very proud of the joy they bring to residents every day. Please contact us at information@sunriseseniorliving.com.
September 10, 2012
I am a friend or relative of a resident
The overall appearance of this facility was beautiful, but when it came down to customer service and quality of care, it was lacking. There were repeated issues with night-time staff forgetting to give my grandmother her medications, despite frequent complaints and reminders of various forms. The staff were clearly overworked and underpaid, with only one to two workers on an entire floor. On the upper floors, the staff had to bring meals up themselves, from the kitchen on the first floor and prepare everything for all residents on the floor. When my grandmother died, Sunrise was not willing to allow us even one extra day to get her stuff out (it was the end of the month) without charging us for another full month, which was ridiculous there was no rush for her room there were many vacancies. There were several great caregivers on staff, however, and my family is grateful for them. I was pleased with the number of activities offered and the encouragement of staff to get residents to participate.
July 24, 2012
I am a friend or relative of a resident
The staff was very attentive, compassionate, and competent. The amenities were beautiful, very nice. The facility was very homey feeling. They made it look homey through house-like architecture. The residents were allowed to bring their own furniture to their rooms. Other furniture was very non-institutional. The food was better than expected in a facility of this nature. My aunt enjoyed all the desserts. If a visitor paid $5 she/he could eat with her relative in the dinning room. The grounds were well kept. The facility was clean. The janitors were friendly. There was a beauty parlor on the premises. My aunt had her hair and nails done weekly. They had organized games, bingo, memory games, and Scrabble tournament. Choral groups would come and perform occasionally. The residents could go on shopping trips or to the movies as a group. The facility had two house dogs.The facility was set up for multiple levels of care, from assissted living to almost total dependancy. It was not my aunt's home; as much as they try to down-play the institutional nature, it was still an institution.
November 17, 2011
I am a friend or relative of a resident
Pros:Comfortable facility, lots of activities, caregivers generally helpful but overworked. Help the family place them in another facility when their money runs out.
Cons: Way too expensive! Do not take medicare. Tend to try to keep you there with promises of working with you to keep costs low but then before you know it, they tell you your loved one needs a higher level of care and the costs really go up then. They drag it out until all their money is gone. Have a "neurologic protocol" to put seniors on antidepressants. My mom was always the most positive person. Their facility doctor recommended it saying it helps when they are having trouble 'adjusting". But not enough oversight for side effects!! My mom started dragging her legs more and more and eventually fell and broke a bone. They blame it on her demensia. Unless you have the money, look for somewhere else that will eventually take medicare so you don't have to move them again and they don't have to go through the adjustment.
Services and Amenities of Sunrise at Fountain Square
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Do Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- In Room Kitchens
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Coffee Shop
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Library, Fitness Room/Gym, W/D In Apt.
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Internet Enabled Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Tai Chi
- Fitness Room
- Yoga
- Gardening
- Cooking
- Arts And Crafts
- Activities Extra: Computer Class
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
General
- Staff Patient Ratio: Variable Staffing
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
Licenses
- Licenses: Assisted Living
- State Licenses: 5103343
About Sunrise at Fountain Square
Perfectly placed west of Oak Brook, Sunrise at Fountain Square is located near the Fountain Square mall. Here you'll enjoy the convenience of nearby shopping great restaurants and the area's highest rated golf courses. Additional attractions such as the Morton Arboretum and the Drury Lane Theater are nearby.
Step into a Sunrise Senior Living community and you can?t help but feel at home. We stop at nothing to make your experience warm and inviting, from our homelike exterior architecture, to our comfortable community areas and choice of suites to our exceptional outdoor gardens and landscaping.
Look around and you'll notice fresh flowers throughout the residence, and you may even spot our dog or our cat. And of course, there are always the friendly smiling faces of our staff to ensure that each day spent here is a welcome one.
What Makes Us Special
Sunrise is ranked "Highest in Customer Satisfaction among Senior Living Communities" in J.D. Power's first ever Senior Living Customer Satisfaction Study. In addition to earning the highest overall customer satisfaction in J.D. Power's study, Sunrise achieved the highest score in five out of the six study factors. Sunrise ranked highest among its peers for caregiver/staff, which examined customer experiences with responsiveness, concern for needs, professional skill and appearance. Sunrise also ranked highest overall in senior services/activities; resident setup/orientation; rooms, building, and grounds; and food and beverage.
Map of Sunrise at Fountain Square
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