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Sunrise at Fountain Square

2210 Fountain Square Dr, Lombard, IL 60148

(800) 558-0653

Verified Partner

3.93

(32 reviews)

Offers Memory Care, Independent Living, and Assisted Living

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Reviews of Sunrise at Fountain Square in Lombard, Illinois

3.93

(32 reviews)

  • Facility

    4.7

  • Staff

    4.9

  • Food

    4.4

  • Activities

    4.8

  • Value

    4.2

Maria

5

January 23, 2024

I visited this facility

We took a tour of Sunrise at Fountain Square. We had a wonderful time when we met with the woman who gave us the tour. When we were looking around, they were all being very well taken care of. There were Spanish-speaking residents there, and they told me that they have Spanish-speaking staff as well. There was a doctor on site 24/7 as well as nurses and CNAs, so this is exactly what my parents need right now. The staff who gave the tour was fantastic. We were impressed with the cleanliness and everything.

Provider Response

Hi Maria, Each and every guest who enters a Sunrise community is important to us. It is wonderful to know that you had such a positive experience when touring Sunrise of Fountain Square. We would be pleased to answer any remaining questions you may have. If you have additional questions, you are welcome to contact us. Thank you! – The Sunrise Team

C.H.

5

April 27, 2023

I am/was a resident of this facility

We moved into Sunrise at Fountain Square. Overall, it's been very positive. I find that we are getting better service and better amenities than the community where we lived before. It's a very welcoming place. People call you by name, even residents. It's shocking, but very much appreciated. The dining room rivals that of an expensive restaurant. It's everything from the linen tablecloths to the chef coming by and talking to you personally and asking about your needs, the servers knowing what you want and just bringing it to you. We were kind of amazed and pleasantly surprised. The concierge is very welcoming, and can do all sorts of things for you - from work orders to sign-in/sign-out. The bistro has a continental breakfast. If you are around at lunchtime, you will get homemade soup that is out of sight. You can also add your own sandwiches. They have fruits available. They have everything that you need. Dinner has two seatings, 4:30 and 6:00. The food is made from scratch and your dietary needs are attended to. There's housekeeping every week, and it's very good housekeeping. Maintenance is very responsive. They put up our curtain rods for us and made us feel at home. The whole building feels like home. There are lots of books, people exercising and participating in different talks and different games. I haven't seen anybody who's frowny in the three weeks that I've lived here. Considering what we've seen everywhere and where we lived before, I would consider Sunrise at Fountain Square as the best possible choice.

Provider Response

Hi C.H., Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and provided you with the necessary information. Please feel free to reach out to us or the community directly, in case you have any additional questions regarding Sunrise!

Charlene

5

January 22, 2023

I visited this facility

Sunrise at Fountain Square was very, very nice and very friendly. Probably, that's where I would go. The people were excellent. When I was there, I noticed activities that were going on. There were activities upstairs and I could see the participation of people doing physical exercises. In the coffee shop, they had a game going on and the participants were volunteer people who were coming down early for dinner and they were playing a game. Then there were people in the hallways that were talking with each other and it was an excellent environment that I would like to live in.

Provider Response

Hi Charlene, Each and every guest who enters a Sunrise community is important to us. It is wonderful to know that you had such a positive experience when touring Sunrise at Fountain Square. We would be pleased to answer any remaining questions you may have. If you have additional questions, you are welcome to contact us. Thank you! – The Sunrise Team

Tracy

5

January 20, 2023

I am a friend or relative of a current/past resident

Sunrise at Fountain Square is fantastic. I love it. It's very, very nice. My parents love it there, too. They check up on them, they make sure everything's fine and going through this whole COVID situation and everything, they're very proactive. If anybody had COVID, they would start taking tests and everything like that. They keep a nice distance, but they keep a nice watchful eye on them. They have a two-bedroom with a full kitchen and everything, but they don't even use the kitchen that much because they use the meals that are supplied by Sunrise. The dining area is very nice. They have a nice fireplace down there. It's on the first floor and it outlooks to a nice little garden area and the service there is fantastic. The food is very good. There are lots of choices. They do a very good job with maintenance and upkeep. They repainted everything and redid the carpeting before they moved in. Everything is very up-to-date and very clean. You name it, they have it. It's like being on a cruise, but on land. You can participate if you want or you don't have to participate. The activities are all down in the main common area next to the dining room. There are so many things that they can be doing. The staff is very nice. I've only been there a couple of times and it's been very good. The facility is beautiful, nice, and clean. It is a little pricey, but with what they're getting, it's probably right in line with what is expected nowadays.

Provider Response

Hi Tracy, It is delightful to hear that you have been satisfied with the personalized support provided to your loved one by Sunrise at Fountain Square. Our team members share a common goal of enriching every resident’s life by carefully listening to their needs and always delivering the very best. Thank you! – The Sunrise Team

PY5527

1

June 30, 2022

I am/was a resident of this facility

Staff are a gem! They take time to help me in the morning with brushing my teeth and hair. Hard to get them back tho after they move on to next person. There are call lights but takes a long time. Nurses are overworked just focusing on passing medications. Rooms are spacious enough, those who have been there should get a yearly “deep clean”. The building is old and style hasn’t been kept up the best. Staff keeps leaving due to executive director Bridget. Nurse is advertised as 24 hr but often no overnight nurse. They just can’t keep help due to Bridget. This has been ongoing issue since she arrived, and I can only assume she blames turnover on other people because she’s still there. I know corporations monitor those things. Activities are fun we have sing a longs, bus trips occasionally, bingo, etc. independent living side is best price if you can. Just know there is no care or nursing staff on independent side. The sales team can get you better prices if you are willing to walk away. Like with a car.

Tamiko

4

March 23, 2022

I visited this facility

The Sunrise at Fountain Square was very inviting, warm, and very welcoming. The staff was very friendly and warm too. They had a movie area and a large dining room area. The room I saw was spacious, it had a lot of room, a walk-in closet, and a walk-in shower for my mom. She's a senior so those are the things that I was looking for. The community had those pull cords in the room. It was a very secure safety feature that I noticed. I toured their assisted living and I found the place to be very clean, sanitized, and looked like everything was in its place. It looked like everyone was pretty much happy there when I met the staff and some of the patrons that are residents there. I didn't walk into any smell or anything like that, and no garbage or trash that was visible so everything looked like it was being kept to the best of their ability.

Provider Response

Hi Tamiko, Thank you for taking the time to provide us with a review of your experience visiting Sunrise of Fountain Square. We are pleased to hear that our team made your experience pleasant and provided you with the necessary information. Please feel free to reach out to us at the community directly, in case you have any additional questions regarding Sunrise!

Migdalia

5

October 3, 2021

I visited this facility

Sunrise at Fountain Square is a very friendly and beautiful place. It looks like a very caring place. The person who gave me the tour was fabulous. I'm just starting to look for nursing homes, so she gave me great information and resources that I can follow up with. The building itself is very clean and very nice. They had a patio and a courtyard. The room was also very nice, very clean, not like state of the art modern, but very up to date. It was very old. They were very nice rooms.

G.H.

5

June 23, 2021

I visited this facility

Sunrise at Fountain Square is currently in the lead among the communities that I prefer. I went in there looking for assisted living. I liked the floor plan and they're the closest one geographically too. The staff had a wonderful personality and she was very helpful and so forthcoming. The facility seemed fine but a little disadvantage these days is that they're almost in lockdown, which you have to look past. Like the dining room was all single-person dining. They talk about camaraderie and meeting other people but how do you meet other people when dining is a table for one? Other than that, I'm personally impressed with the community.

Charles

5

March 7, 2021

I am a friend or relative of a current/past resident

My mom has been in Sunrise at Fountain Square for seven years. It's a very nice community, and she enjoys living there very much. I know she prefers not to leave, but there will have to be some pricing changes made in order for her to stay there. She likes the food, too. She's got a one-bedroom, and it's very nice. The property is very clean and well taken care of inside and out.

NP

3

March 23, 2019

I visited this facility

Sunrise at Fountain Square is lovely. There are lots of really nice things. However, they don't have any 2-bedroom rooms. There are studios or one-bedrooms, but they're very small. The staff members are wonderful. It is a nice place. The food is very nice. They also have a beautiful dog who belongs to the house that loves everybody. They have lots of activities and a very nice library. They also have a book club, which is appealing to me. They do lots of extra things, too. It is a very good location, but it is a very big place. Their food is very good.

CL

5

June 9, 2018

I visited this facility

I found Sunrise at Fountain Square to be very welcoming. We liked it because the independent living wing was not too large. The marketing director was absolutely wonderful. The facility was quite lovely. What we really noticed was the openness and friendliness of the residents. We went back there three times and each time there would be somebody walking by who would say, "Are you considering Sunrise? You will not regret it. It's the best thing we ever did. We are so happy here." Men would approach my husband and tell him, "Don't hesitate to come here. You're going to like it, and the food is good." It put my husband at ease that other men were very happy there. They had a whole list of things that they offer for activities, a craft club, a men's club, workout room, exercise classes, and people who come in and do entertainment or presentations. They had a woman there who did a lot of the artwork that's displayed in the hall. It really impressed me. We stayed for a meal, and it was very good. It's easy to find your way around there the way they have it laid out.

Terry

5

September 29, 2017

I am a friend or relative of a current/past resident

My mother-in-law is in Sunrise at Fountain Square. It's very clean, it has great food, and there are lot of things for the residents to do. Just the other day, she had mentioned she wanted to go on this bus trip to a veterans home, and she wasn't downstairs when the bus was going to be there, so the lady came up and asked her if she wanted to go on this trip. She has what's considered as a 2-bedroom. She's using just one bedroom and she has a living room. It's very well maintained. The grounds are impeccable. Maintenance is beautiful. They just changed all the carpeting on the third floor, and the guy told me that this was an every couple year project they go through where they redo all the carpeting. The cleanliness is great. Based on what we saw and when we were looking, the value is very good.

Kathy031045

5

March 7, 2017

I visited this facility

Sunrise of Fountain Square was lovely. The girl that took me on the tour was very knowledgeable about the organization and about the facility. She took me to see practically everything. She was warm and friendly. I liked the facility. It was just a little more expensive than the other one I visited. The place was clean. The residents that I saw that were out and about seemed like they enjoyed being there. They served three meals a day. They had transportation to doctor's appointments. They had the opportunity to engage in some social activities.

Veronica10

3

January 14, 2016

I visited this facility

Sunrise at Fountain Square was OK and seemed like a nice and beautiful place. It wasn’t so inviting, though, and I didn't get a very warm feeling from the staff. It seemed like they have a bunch of activities.

Anonymous Lady13

4

December 10, 2015

I visited this facility

We visited Sunrise at Fountain Square. I did not like the rooms there nor the programs for Mom. They had studio-type apatments. When I visited, the staff was very nice, but I did not see much staff on the floor. They did not have as many rooms available at the time I was looking.

Provider Response

Thank you for your review. Please know we take all concerns seriously and would like to learn more. Please email us at Information(at)SunriseSeniorLiving(com). Thank you, Sunrise Team

Jim114205150

3

November 10, 2015

I am/was a resident of this facility

The rooms are fine at Sunrise Fountain Square. They have a washer and dryer, a thermostat for air-conditioning and heating, a microwave, icemaker, and garbage disposal in each apartment. The common area’s temperature is not regularly very warm. It can be either too high or too cool. The dining area is sort of a mess because they don’t pay their staff enough, plus the design of the dining room was too small. They have activities but not enough people to intelligently enjoy them. When we first came here, I was recommending it. At this point, I could not. They have management and operational problems.

Provider Response

Thank you for sharing your review and we are sorry to hear about your experience with Sunrise. We’d like to learn more as we take all concerns seriously. Please email Information(at)SunriseSeniorLiving(dot)com with further details so we may follow up. Thank you, Sunrise Team

Anonymous115161650

5

October 28, 2015

I visited this facility

Sunrise Fountain Square is a very nice community. When you walk in the front door, it’s very homey, clean and cozy looking. I just like the look of it very much. Another important thing is it’s only seven minutes from where I’m going to live, too, so I don’t have to travel far to visit my husband. I think the food is good.

Caring106155350

4

July 29, 2015

I visited this facility

We visited Fountain Square (Sunrise at Fountain Square) for my father. The atmosphere was very good. The staff was very friendly. The residents were happy. My wife noticed that the women were wearing jewelry, so they felt comfortable in that environment. As we visited, they were playing a game in the lobby. There were people sitting around, and one of the staff was playing a word game with them. This facility was homey too.

Caring99966650

4

January 8, 2015

I visited this facility

I visited Sunrise at Fountain Square. It was busy and nice. It was average, but it was a little too crazy at that time. The services were a la carte, but it seemed OK.

Caring99333350

4

December 29, 2014

I visited this facility

My visit with Sunrise was very positive. They have helpful staff. The rooms were perfectly fine and relatively spacious. They have lots of activities.

Caring102273450

4

November 28, 2014

I am a friend or relative of a resident

My husband lives at Sunrise, and we've been very happy with it. They seem to be very nice people there. He gets his meals, his exercise, and activities, and he is not very far from where I live, so I visit him very often. I can go there anytime. The staff seems kind and considerate, and they treat him well. It could be kept cleaner. It is not bad, but sometimes it is kind of messy, and it is not usually the way it is, so usually it is pretty good. It is homey, much homier than a hospital. He has a nice room there, and he is comfortable there; his room is OK. They could use more staff to take care of the people who live there. They kind of have to wait to be taken care of. I would say they are a little understaffed.

Caring70256650

3

September 25, 2014

I visited this facility

We visited Sunrise at Fountain Square, but the facility didn't work for us. The area was too congested. The rooms were fine though. We didn't eat there but we saw that the dining room was clean and nice. I liked that the people who assisted us during our visit were accommodating.

Donald23

4

July 31, 2014

I visited this facility

Sunrise at Fountain Square was our second choice. They were fine and I am sure my aunt-in-law would have been happy there. But price-wise, it was more. Her apartment wasn't as big as what she has now. They had activity rooms and a calendar of events in which residents could partake. It was basically the same thing.

Caring85615250

4

June 28, 2014

I visited this facility

It was OK. It was just a little bit out of the area where it would have satisfied my sister.

Roberta11

4

June 15, 2014

I am a friend or relative of a resident

Sunrise at Fountain Square has an intimate setting. It’s very new, and we were only there for 3 months. We like the layout and we are able to bring her things so that she can feel comfortable there. The staff are very attentive. They pay attention to her special needs, because she is diabetic. They also seem to show an extraordinary level of care, doing not only what they have to do, but going beyond. She has a wonderful apartment with a good view. My mother seemed to enjoy the food, it has a lot of variety. She goes to exercise class, they have a fashion show, a sing-a-long and a library. She is home.

Ron18

5

January 30, 2014

I am a friend or relative of a resident

My sister's friend is at the independent living community at Sunrise of Fountain. The facility is excellent as well as the rooms. Everything is great. There is not a bad thing about the place. They have nice activities like movie nights, physical therapy; they have everything.

Cam1103

2

June 16, 2013

I am a friend or relative of resident

The fees for this facility are outrageous for the services. Care managers turn over constantly because they are overworked. Fees are continually increased, and care is terrible. I do not recommend this place, the facility is beautiful but the residents get horrible care (and meals are horrible unless it is an event where they are hosting outsiders).

smile123

1

April 3, 2013

I am a friend or relative of resident

This facility is extremely short staffed. Residents falling constantly. Groups of residents sitting unattended plopped in front of the t.v. while the very few care givers run around trying to get residents ready for bed. Resident call lights take sometimes 15-20 minutes to be answered. Nurses giving medications hours behind schedule. I would not recommend this facility for my loved one.

Provider Response

Thanks for your message. We'd like to hear your specific concerns; please contact us at information@sunriseseniorliving.com

Hyacinth1

4

March 13, 2013

I visited this facility

Sunrise at Fountain Square is very nice, clean, and updated. However, I just don't think that the staff has the ability or has enough training.

Provider Response

Thank you for your message. If you'd like to talk further about the service of a particular team member, we would like to hear from you. Our team members are committed to providing quality care and we are very proud of the joy they bring to residents every day. Please contact us at information@sunriseseniorliving.com.

CatBat

3

September 11, 2012

I am a friend or relative of a resident

The overall appearance of this facility was beautiful, but when it came down to customer service and quality of care, it was lacking. There were repeated issues with night-time staff forgetting to give my grandmother her medications, despite frequent complaints and reminders of various forms. The staff were clearly overworked and underpaid, with only one to two workers on an entire floor. On the upper floors, the staff had to bring meals up themselves, from the kitchen on the first floor and prepare everything for all residents on the floor. When my grandmother died, Sunrise was not willing to allow us even one extra day to get her stuff out (it was the end of the month) without charging us for another full month, which was ridiculous there was no rush for her room there were many vacancies. There were several great caregivers on staff, however, and my family is grateful for them. I was pleased with the number of activities offered and the encouragement of staff to get residents to participate.

mumjw20

4

July 24, 2012

I am a friend or relative of a resident

The staff was very attentive, compassionate, and competent. The amenities were beautiful, very nice. The facility was very homey feeling. They made it look homey through house-like architecture. The residents were allowed to bring their own furniture to their rooms. Other furniture was very non-institutional. The food was better than expected in a facility of this nature. My aunt enjoyed all the desserts. If a visitor paid $5 she/he could eat with her relative in the dinning room. The grounds were well kept. The facility was clean. The janitors were friendly. There was a beauty parlor on the premises. My aunt had her hair and nails done weekly. They had organized games, bingo, memory games, and Scrabble tournament. Choral groups would come and perform occasionally. The residents could go on shopping trips or to the movies as a group. The facility had two house dogs.The facility was set up for multiple levels of care, from assissted living to almost total dependancy. It was not my aunt's home; as much as they try to down-play the institutional nature, it was still an institution.

madmom1219

3

November 17, 2011

I am a friend or relative of a resident

Pros:Comfortable facility, lots of activities, caregivers generally helpful but overworked. Help the family place them in another facility when their money runs out. Cons: Way too expensive! Do not take medicare. Tend to try to keep you there with promises of working with you to keep costs low but then before you know it, they tell you your loved one needs a higher level of care and the costs really go up then. They drag it out until all their money is gone. Have a "neurologic protocol" to put seniors on antidepressants. My mom was always the most positive person. Their facility doctor recommended it saying it helps when they are having trouble 'adjusting". But not enough oversight for side effects!! My mom started dragging her legs more and more and eventually fell and broke a bone. They blame it on her demensia. Unless you have the money, look for somewhere else that will eventually take medicare so you don't have to move them again and they don't have to go through the adjustment.

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Costs for Sunrise at Fountain Square in Lombard, Illinois

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$8,846

Starting Price

Independent Living

Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.

$3,711

Starting Price

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$5,715

Starting Price

Services and Amenities of Sunrise at Fountain Square in Lombard, Illinois

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: We offer a month-to-month rental

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: Yes

Dining options

  • In Room Kitchenette
  • In Room Kitchens
  • Dining Room Shared Meals

About Sunrise at Fountain Square in Lombard, Illinois

Focusing on your unique needs and preferences, Sunrise Senior Living takes a holistic approach to senior care. With us, you can expect consistent yet individualized care rooted in evidence based research and theories of aging. From personalized programming to quality dining, we concentrate on your individual wellness and well-being so you can live life exactly how you please.

We remain firmly focused on promoting the safety of our residents, and are taking rigorous measures to help maintain their health during this time. Sunrise CareConnect, our electronic health record system, allows physicians to track residents' care, medication protocol, and progress notes remotely. In addition, we are facilitating telehealth visits with health care providers, minimizing the need for external office visits.

At Sunrise, championing quality of life for all seniors is our mission and is carried out by every Sunrise team member. Based on resident surveys, consumer insights, and industry metrics, national programs have recognized Sunrise's efforts and our commitment to quality care.Sunrise communities have earned more than 280 National Quality Awards - more than any other assisted living provider. To learn more about our award winning communities, a full listing of the company's recipients can be found on Sunrise's National Quality Award page.

Map of Sunrise at Fountain Square

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