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Clarendale of Addison

1651 West Lake Street, Addison, IL 60101

(800) 558-0653

Verified Partner

4.41

(12 reviews)

Offers Memory Care, Assisted Living, and Independent Living

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Reviews of Clarendale of Addison in Addison, Illinois

4.41

(12 reviews)

  • Facility

    4.7

  • Staff

    4.8

  • Food

    3.8

  • Activities

    4.5

  • Value

    4.3

Donna

5

November 17, 2023

I am a friend or relative of a current/past resident

I have a friend who lives there at Clarendale of Addison in the memory unit, and it's very nice. She's in her 90s and she's a lot forgetful, but she's very happy there. They have good food, she said. The staff was very nice. I spent more time with the staff in memory care. They had a common area and separate bedrooms. They had a room where they could do puzzles. It was very clean. We were in her room mostly, but we also sat out at the dinner table when they were serving supper. The dining area looked very nice both in the memory care and the general one. Her room was a nice size. It seemed very spacious.

Provider Response

Donna, thank you for your kind review; we are happy to pass along your comments to the team here at Clarendale of Addison! Thanks again for taking the time to leave us this information about your recent visit. Take care!

C.H.

3

April 27, 2023

I am/was a resident of this facility

I was a resident at Clarendale of Addison. It started to be a very positive experience. But through the months that I lived there, it had gotten more and more negative. We needed good food, we needed socialization, and all of those things have gone downhill rapidly. So, I would not recommend it to anyone. The building looked good, but there were quite a number of emergencies, lots of maintenance happening, and thermostats that didn't work. The 2-bedroom unit was very small. My bedroom was able to hold my twin bed and my computer table, and that was it. The closets were very small. All of my off-season clothes had to be stored in suitcases. The food is from Sysco. It's not tasty. They'll throw it in a styrofoam container for you to take it when there are not enough servers, and there are never enough servers. So, people stand in line to get food in styrofoam boxes to take upstairs. People don't attend activities. This facility was not attending to specific senior needs.

Provider Response

We are disappointed to hear that you did not have a five-star experience, and would appreciate the opportunity to learn more. Please reach out to Cynthia Miceli, Executive Director. Thank you.

Shari

5

April 13, 2023

I visited this facility

We chose Clarendale of Addison for my father because of the professionalism of the salesman, the beauty of the place, and most importantly, the location. It's 5 minutes from my house. Eric has been wonderful. He has answered all of my and my father's questions and he's been very responsive and has helped out in many ways, even going to measure one of the units my dad was interested in to make sure his furniture would fit. It's a one-bedroom, has a full kitchen, a den, and a good-sized bathroom with a washer and dryer, and pantry. They have different apartment types, but he's choosing the one with the den because he wants to have a desk. They have everything. They have an exercise room, a barber, a bar, and an activities room. They have all kinds of game rooms, a lovely restaurant, and a snack bar. It looks like a luxury hotel when you walk in. It's beautiful.

Provider Response

Shari, thank you for your kind review; we are happy to pass along your comments to the team here at Clarendale of Addison! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Beverly

5

May 15, 2022

I visited this facility

Clarendale of Addison was very nice. They were brand new and a little smaller. They overlooked pretty much just parking lots and cement, but facilities were close by. They had an exercise room. They certainly had a dining room, which was lovely. They had a cafe in between. They had a flooding problem that they were fixing. It was brand new and looked nice.

Provider Response

Beverly, we are so pleased you enjoyed your visit to Clarendale of Addison! We hope to see you again soon.

Cindy Concerned

1

October 15, 2021

I am a friend or relative of a current/past resident

If You Have Somewhere Else to Go To, Go There Before Clarendale of Addison We moved our Dad into the memory care unit at Clarendale in late March 2021. Our initial experience was positive. The Director of Sales was very helpful and responsive as we went through the procedures up to and through move-in day. Communications after this time deteriorated. Before moving our Dad to Clarendale, he lived in his home with 24/7 caregivers and was independently mobile, ate 3 meals a day, and weighed 168 pounds (he is 6 feet tall). When he was weighed in May he had lost 20 pounds. This was a cause of alarm and the nurse suggested he start drinking Ensure and we agreed. We were under the impression that Ensure was provided by Clarendale as we were not told we were supposed to provide it. Two weeks later my sister asked the nurse if our Dad was drinking the Ensure – that is when we found out we needed to provide it, which we did. The staff had difficulty keeping his dentures secured, thus making it hard for him to eat. When asked to supply more denture adhesive, my sister did. When it was still difficult for him to eat, the staff suggested that they remove his dentures while he ate. We agreed. It was during that time that our Dad’s dentures went missing. When my sister visited our Dad on Father’s Day she noticed that he didn't have his dentures in. She asked, and the response was they thought she had taken the dentures, which she didn't. His dentures were missing and the staff could not find them or determine what happened to them. Later in July the Executive Director stated that we never provided the proper adhesive and they could not be responsible for lost items. One time it was suggested that our Dad threw them out, but he was unable to get to a garbage can by himself. Per the Executive Director, as a courtesy and an extension of goodwill, she was willing to credit his billing statement $200. His new replacement dentures cost $4000. By this time our Dad had lost more weight and was unable to walk. During another visit when our Dad was being helped out of his chair to be put in his wheelchair, his pants fell off of him because of the extreme weight loss. By June 29 he weighed 136 pounds. On July 9, my sister was called about an added medicine and was asked if anyone had called to tell her that our Dad had fallen 2 days earlier. No one had called. By July 15, my sister received a phone call from a doctor, who sees residents at Clarendale, saying our Dad needed to be put into Hospice, as he only had about 6 months to live. It wasn’t until then that Clarendale “sounded the alarm” and told us he should be in Hospice and that they could not care for him anymore unless we hired a one-on-one. We were shocked that no one had suggested some action earlier to perhaps stop the weight loss. Our Dad seemed to be slowly dying from starvation. His condition was so much different in March. Throughout this time, it was very difficult to get our calls answered. We called the Director of Health Services several times, with no response until we followed up. Overall the communication after admission was poor. We ended up getting a second medical opinion and moved our Dad out of Clarendale (at 122 pounds) to the VA, then into skilled nursing. His blood work upon admission at the VA showed that one of his medications was low/not at the therapeutic level it should have been. When My sister moved his belongings out of Clarendale, she found his clothes and bedding had not been washed. He has been at the new facility for about a month. He can now feed himself, is more alert, and has even gained a few pounds. We highly recommend that people think twice about sending their loved one to Clarendale of Addison, especially if they have dementia and are unable to speak up for themselves.

Provider Response

Hello, our team has been in touch to address concerns, as we take all feedback seriously. Our residents' well-being is top priority at Clarendale of Addison, and our team works diligently to assess needs, provide support, and offer proactive communication to family members. Please don't hesitate to reach out to Mike Heselbarth, Director of Operations Management for Life Care Services, tto further discuss any concerns. Thank you.

Megan E

5

December 12, 2020

I am a friend or relative of a current/past resident

After a poor experience in their first independent living community, my in-laws were on the hunt for their “forever home”. After scouring the Western Suburbs for that perfect fit, they landed at Clarendale of Addison. From the moment we walked into this facility we were warmly greeted and met with nothing but patience when asking a variety of questions about life at Clarendale. We signed on the dotted line the next day and planned for an early April 2020 move in. And then, COVID. Transparently, we were panicked. We had already given 60 day move out notice at their current residence, signed a lease with Clarendale and put a deposit down with a moving company. Sensing our worry, Clarendale stepped in and assured us they would be flexible with move in date and, when move in day arrived, they had an organized and, most importantly, SAFE procedure to get my in-laws settled. Since their arrival, Clarendale has been nothing but accommodating - providing breakfast free of charge when under stay at home orders, delivering both lunch and dinner to residents, having a weekly activity in which staff go door to door with a nacho bar, happy hour, sundae bar, hawaiian themed treats, etc, opening the gym for resident use with safety protocols in place...the list goes on and on. The food is INCREDIBLE with a rotating menu of specials and variety of options to choose from; there was an entire week that my mother-in-law lamented over Facetime to us about having to choose between steak and lobster (she couldn’t get both because “the portions are too big”). They have also been incredibly communicative with resident’s families from sharing weekly updates to having an open line of communication with Clarendale’s Executive Director. Their handling of the pandemic has been extraordinary considering the circumstances; always communicating developments and changes quickly to residents, and being proactive in imposing safety measures, including free weekly testing for all residents. Suffice it to say, my in-laws have found their “forever home”. HIGHLY RECOMMEND, Clarendale of Addison.

Rebecca

5

November 24, 2020

I visited this facility

Clarendale of Addison was very nice. I really liked the room the staff showed me. I liked the idea about their meal plan that if you don't eat a meal, you're not charged for it. It was just a little bit too far from where most of my activities take place, but I really like the Clarendale of Addison. I have friends who live in there and it would be nice if we were there together. The staff was very nice and they called me a couple of times afterwards. It was a very nice experience. The staff showed me a snack shop and that's where he explained how the meal plan went. It was very lovely.

Pete K

5

June 16, 2020

I visited this facility

Just took a virtual tour of this place for my mom since I can't go inside any of the facilities. The building is not very old and it looks really nice. Every time the salesperson came across a staff member in the halls they waved and said hello (behind a mask.) It was nice to see that they are friendly. Although I could not see large group activities, I did see the amenities which are quite nice. My mom has a friend there so she just wanted me to "okay" the place and I did. I'm looking forward to seeing it in person after she moves in.

Provider Response

Thank you for joining us for a virtual experience! We know these times are a little different - but our team finds so much joy in serving seniors, and we look forward to the day when you can see the smiles behind the masks! We can't wait to support your mother and we know that she's going to love life at Clarendale of Addison! As always - please let us know if there's anything we can do for you.

Marguerite K

5

May 22, 2020

I am a friend or relative of a current/past resident

The memory care service is outstanding at Clarendale. The director takes great care of my mother in law, she is always involved in fun activities in memory care, when she was at home all she did was watch TV by herself. I’m so glad to see her thriving, the director sends us pictures of her weekly, as well as updates on what they are doing. The layout of the unit looks and feels like a home which is comforting to us because we had reservation about moving her. We can not wait until the lockdown is over so we can go see her in person and enjoy the patio! I love that they have a Facebook page so we can see all of the memory care daily fun.

Provider Response

Thank you for this great review! We love enhancing the lives of those we serve and are thankful for our wonderful residents and the opportunity to support them during this unprecedented time.

He120919

5

December 16, 2019

I visited this facility

We loved Clarendale of Addison. The people were very nice and my parents absolutely loved it. The tour was great, the woman we talked to was great, everybody was very pleasant, and the residents talked to us and were very kind. It was all very nice. The rooms were very nice, large, and well-kept. We haven't found an efficiency room that's large enough, but my parents liked it for how it's kept up, and that the room has a separate bedroom. It was nice and very clean, and in good condition as far as how it looked. I would certainly recommend this community to anybody at all. Everything was great and based on the list of activities, my parents would have been very happy there. The whole thing would have been very nice.

Provider Response

Thank you again for taking the time to let us know how we did. We are glad you had such a nice visit with us. We would love to help you further as you in your senior living search and hope to connect soon.

mzav

5

October 29, 2019

I am a friend or relative of a current/past resident

My mother has been extremely happy at Clarendale. I have visited there many times and always see a caring and helpful staff. Meticulous in detail. Many activities including daily exercise. My mom is more involved than ever before. We are all pleased.

Walter

4

October 5, 2019

I visited this facility

Clarendale of Addison was brand new and very nice. It was a little bit further out of our intended area. My wife didn't care for the floor plan of the kitchen area in the apartment that we looked at. They have activities like field trips, they have a hobby shop, and a bunch of other stuff. The staff was very nice and helpful, they answered all our questions, and sat down with us individually.

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Costs for Clarendale of Addison in Addison, Illinois

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$7,360

Starting Price

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$6,250

Starting Price

Independent Living

Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.

$4,260

Starting Price

Services and Amenities of Clarendale of Addison in Addison, Illinois

Costs

  • All Inclusive Rent
  • Rent Plus Care Fees
  • Entry Fee

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • In Room Kitchens
  • Dining Room Shared Meals

About Clarendale of Addison in Addison, Illinois

Welcome to Clarendale of Addison. Service-rich, yet as comfortable and welcoming as a friendly village, this all-new community soon will offer exceptional independent living, assisted living, and memory care—all under one roof. At Clarendale, you’ll stay connected to the people and places you love most. Enjoy exceptional convenience, wonderful neighbors, cherished peace of mind and all the perks that come with maintenance-free living.

Service-Rich Amenities & Services:

Spacious and well-designed floor plans will feature the latest design trends. Services such as housekeeping, maintenance, and restaurant-style dining will help make every day a pleasure. Purpose-driven amenities will include dining areas and a bistro, a pub and billiards room, outdoor patios and courtyards, and more to keep you as active as you want to be.

  • Scheduled housekeeping
  • Interior and exterior maintenance
  • Restaurant-style dining and a pub
  • Multiple dining areas including a bistro
  • Activity areas including a billiards room
  • Outdoor patios and courtyards
  • So much more!

Best of all, this all-new community will be conveniently located 20 miles west of Chicago, just off Route 53 and I-355 in the charming Village of Addison.

Map of Clarendale of Addison

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