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HarborChase of Naperville

1619 N Mill Street, Naperville, IL 60563

(800) 558-0653

Verified Partner

4.77

(9 reviews)

Offers Memory Care and Assisted Living
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Reviews of HarborChase of Naperville in Naperville, Illinois

4.77

(9 reviews)

  • Facility

    4.6

  • Staff

    4.6

  • Food

    4.3

  • Activities

    4.3

  • Value

    4.5

Maggie

5

December 3, 2022

I am a friend or relative of a current/past resident

My mom has moved into HarborChase of Naperville. She seems very happy there. She loves the food, and she has participated in a few activities. She loves it. There's an outside patio area that is private and is off of her room, so she can go outside and sit outside and get fresh air. She enjoys being outside. Especially in the summer when it's warmer, she'll be able to spend a lot of time out there. That was a big selling point for them. My mom's room is great. It feels bigger than the last place that she was at. It has almost a full kitchen. It doesn't have an oven, but it has a microwave and a fridge. It looks like an actual kitchen. It's not just like a little galley kind of when you just walk in and it's to the side. It has a counter that comes out and lots of storage space. It's nice. Her room also has a big open living room area. She's in a one-bedroom, so she has her own bedroom, and the bathroom is off the bedroom. There are tons of storage space. There were a couple of things that we found like a light bulb needs to be replaced or one of the outlets didn't work, but we went to the front desk, and they put in work orders to have those repaired. I'm not sure if it has been fixed yet, but they have a good process for that. In terms of activities, I know my mom has played cards, and they played blackjack one night. She had an appointment to get her nails done. She mentioned that there are a few other activities. I saw a flier on the counter like a fall kind of outing thing that they were having. They will take them to the store and things like that. They have several things every day for them to participate in. I haven't seen their dining room area, but they also have like a little bistro area where if you don't want a full meal, you can just go there and get like a sandwich or something lighter. My mom hasn't fallen since she's been there, which is an accomplishment in and of itself. She seems happy and she likes the food. I would say it's greater than her expectation. I've only met a couple of the staff. A nurse came in to give her her medications and she asked if we wanted to switch to in-house primary care versus her outside primary care and things like that. She was very nice. She checked my mom's blood sugar and gave her her insulin. My mom had mentioned that there's another staff that, does anything she asks for, and the woman does it right away and finds out for her. It seems like the staff are very helpful and attentive. HarborChase of Naperville is a little bit more than what we were paying before, but the amenities seem to be nicer.

ddpmmac1

3

April 30, 2021

I am a friend or relative of a current/past resident

My parent was a resident in memory care for 2+ years. Upon admission, staffing was wonderful and quality of care was very good. Facility itself was in nice condition. Quality of food in memory was never good, fair at best. Over the ensuing months, staffing decreased, as did quality of care. Good management and staff eventually quit, and fewer, less capable, less caring replaced them. Staff morale overall seemed low. Supervision of residents was often poor, as I saw groups left unattended for extended periods of time. Witnessed u attended residents fall and suffer injuries. Furniture became soiled and cleanliness suffered. Things appeared to further deteriorate as COVID restrictions prevented family visits, and staff became reluctant to provide general information.

Provider Response

Thank you for bringing this to our attention. Here at HarborChase of Naperville quality of care is our number one priority. We will be sure to look into your concerns. If you would like to speak with us further about your experience, please call us.

BobBey

5

October 24, 2020

I am a friend or relative of a current/past resident

First off, you have to know that my brother, who is a current resident of Harbor Chase Naperville, could have played one of the starring roles in the movie "Grumpy Old Men". He came to Harbor Chase just over a week ago. But here his complaints have been very minor and once the quarantine is lifted, I'll bet his disposition will improve to a great degree. He raves about the food and would like the opportunity to explore the facilities. I have had occasion to make contact with the staff frequently due to trying to get assistance from the VA and,on the rare instance when I had to leave a message, my call was promptly returned. If I ever have the need to make use of such a facility for myself, I hope Harbor Chase has room for me.

Virginia

5

August 12, 2019

I visited this facility

HarborChase of Naperville was less expensive per month than the others. The facility was very new and very modern, but it didn't feel warm. The staff member was wonderful and followed up. They have a beauty salon and an open area for the TV. It's a beautiful facility.

Provider Response

Thank you so much for sharing your experience, Virginia. We sincerely appreciate your kind words about our compassionate associates and beautiful surroundings. Please let us know how we can be of service to you in the future!

Sue B.

5

July 30, 2018

I visited this facility

I visited alone and then brought my mom to view this facility. It is a lovely facility. There are dining options, lots of activities and I did see people participating in activities when I visited. In some facilites, people are not interacting much with each other. The apartments are very modern and spacious and rival any standard apartment complex. A resident dog is also a plus for those who like animals, but can no longer care for them. They will even soon provide local transporation to residents. Shawna was very friendly, knowledgable and willing to hear our very complicated situation and offered us options to fit our needs. My mom chose to go back home for now, but if things don't work out, I would not hesitate to go with Harbor Chase.

Provider Response

Thank you so much for your five-star review, Sue! We’re happy to hear that you had such a great visit and overall impression of HarborChase. We sincerely appreciate you noticing our spacious apartments, beautiful surroundings, handy transportation services, delicious dining services and fun social events. We especially thank you for singling out one of our amazing associates. Every day, they are driven by a sincere commitment to providing our residents and their families with innovative services and unsurpassed hospitality. Thanks again for taking the time to review us. Please let us know if we can help you in the future if your circumstances happen to change. We’d love to welcome you and your mom to the HarborChase family!

Betty Corbridge

5

April 16, 2018

I am a friend or relative of a current/past resident

My family looked at several different facilities before choosing Harbor Chase. The main reason that we decided to move my mom here instead of the others was because of the feel we got when we visited. They have good ratio between care staff and residents and there are therapist in the wellness room that are helping my mom with her knee. The sales process was genuine and sincere and when we saw other residents during our tours, they shared with us that this was a great place. That meant alot. We chose a 2 bedroom apartment and it works out great because my mom can still have her crafting area and room for her ipad and printer. My mom has made new friends and enjoys when they all go out to eat at local restaurants. Every time i ask to talk to a nurse, I get called back right away and they have great followup communication. We are really happy we found Harbor Chase and recommend it to anyone who asks

Provider Response

Thank you so much for your five-star review, Betty! We’re very glad that you and your family chose HarborChase for your mom. We sincerely appreciate your kind words about our warm atmosphere, sincere hospitality, spacious apartments, friendly residents and fun resident outings. We especially thank you for taking the time to mention our compassionate and dedicated associates. They are truly focused on providing our residents and their family members with care that goes above and beyond all expectations. Thanks again for taking the time to review us. We look forward to serving you and your mom for years to come!

quiltmaker99

5

October 17, 2017

I visited this facility

I think this is a very beautiful place. I don't need any help right now but would definitely consider this place for when and if I do down the road. The employees were very friendly and the lady that showed us around was very helpful. I really liked the different dining options instead of just having one place all the time. I will consider this place when and if I need help for sure.

Provider Response

Thank you very much for your five-star review! We’re happy to hear that you had a great tour and we very much appreciate your kind words about our beautiful community, multiple dining restaurants and friendly associates. We always strive to do our best to go above and beyond for our residents and their family members. If and when your circumstances or needs change, we’d love to welcome you into our community. Please feel free to come back for lunch or another visit. Thanks again for taking the time to rate us!

minniepearl99

5

October 9, 2017

I am/was a resident of this facility

My mom moved here when they first opened. It was the best move we ever made. I am very pleased with the care she is getting here and they actually saved her life by identifying a stroke that would have gone unnoticed had she been home.

Provider Response

Thank you very much for your wonderful recommendation and five-star review! We’re very happy that you and your family decided to choose HarborChase for your mom. We are thrilled that you consider it to be one of the best moves you’ve ever made. We especially appreciate the kind words about our caring and friendly associates. Every day, they are focused on providing the very best in senior living and care for our residents and their family members. Again, we thank you for your five-star review. We look forward to serving you and your family for years to come!

Revo35

5

October 9, 2017

I am a friend or relative of a current/past resident

We moved my dad in here and have been very happy with how things turned out. Their staff is very caring and has gone above and beyond to make the transition as smooth as could be. He is eating better too which was one of our biggest concerns. We should have done this sooner but could not talk my dad into making the move. I am so glad he finally got there and got settled. I have recommended this place to some of my friends who are looking for their parents as well.

Provider Response

Thanks for taking the time to rate us! We sincerely thank you for your recommendation and your five-star review! We’re very happy that you and your family decided to choose HarborChase for your dad and we’re thrilled to hear that he is settling in so well. We especially appreciate the kind words about our delicious dining and our caring and dedicated associates. Every day, they are focused on providing the best in senior living to our resident and their family members. Again, we sincerely appreciate the wonderful review and we look forward to serving you and your family for years to come!

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Costs for HarborChase of Naperville in Naperville, Illinois

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$6,395

Starting Price

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$4,995

Starting Price

Services and Amenities of HarborChase of Naperville in Naperville, Illinois

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchens
  • Dining Room Shared Meals

Features

  • Beauty Barber Shop
  • Resident Transportation
  • Party Space

About HarborChase of Naperville in Naperville, Illinois

Welcome to HarborChase of Naperville Assisted Living and Memory Care community. Here, you’ll discover stimulating activities, customized programs, innovative health services and generous amenities, along with a welcome abundance of Midwestern charm. We offer a variety of spacious and comfortable floor plans.

A Friendly and Idyllic Neighborhood:

From our peaceful and friendly setting to our luxurious apartments with modern amenities, distinctive services, and engaging activities—-HarborChase of Naperville Assisted Living and Memory Care offers all of the warmth and comforts of home. We’ll take care of all the chores while you socialize with new friends and enjoy delicious chef-prepared meals in our elegant and well-appointed dining room. Our compassionate care partners offer respectful and compassionate assistance with walking, dressing, grooming and more. Your loved one will receive the personalized level of care and support they need with friendly supportive services that truly make life easier and more enjoyable.

A Rich and Rewarding Lifestyle:

At HarborChase, we believe that every day is another opportunity for fun, inspiration, and fulfillment. We strive to provide a wide and pleasing variety of stimulating and familiar daily experiences. Our talented care partners work hard to develop and present new learning opportunities, enriching spiritual programs, life-enriching group excursions, and engaging entertainment events. There is truly something for everyone.

Map of HarborChase of Naperville

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HarborChase of Naperville

1619 N Mill Street, Naperville, IL 60563

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Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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