.png&w=256&q=75){kind=small}
CARING STARS WINNER
504 N River Rd, Naperville, IL 60563
4.5
(50 reviews)
"The staff at Story Point is excellent. The vast majority and I do mean vast majority take ownership and pride in their jobs. 100% of the staff are respectful, caring, compassionate and patient with the residences. They treat the residences like they are their own family members. When you first enter Story Point you are greeted by the receptionist. Not only are they there to assist guest but also there to assist the residents with scheduling appointments like transportation, hair appointments, etc. They also assist the residences with issues or problems that might come up that are non-medicial. They are very engaging with a smile to guests and residents. With guest they make you feel welcome and are always asking if there is anything you need to let them know. You can tell they really mean it. They are even better working with the residences. Sometimes the residences are upset or anxious about something. I have witness first hand many of times these individuals working to make sure the issues are resolved. But most important the resident is comfortable with how the situation was going to be resolved. They know all residences by name. The nurses and caregivers in Assistant Living are outstanding. They are extremely compassionate, sensitive, caring and patient with their residences. A few weeks back my mother had to be taken to the hospital in the afternoon and returned back to Story Point that evening. I stayed with my mother that night. Two caregivers heard about my mother falling the day before, came into her apartment to check on her before starting their shift that morning. Wow, that is caring!! Today was my mother's 99th birthday. The caregiver was assigned to my mother today really took pride and ownership to make sure my mother looked great for her family party. The caregiver was really excited that she helped my mom. That got me excited to see how the caregiver was so excited. When my mother is having a bad day the vast majority of the caregivers embrace the situation with kindness, patience, helpfulness and not run from it. I witness this with the nursing team as well. The caregivers are not treating my mother special. I have seen them treat other residences the same way. Very caring. The nurses really do a great job as well getting to know the residences. You ask them a question, they know what is going on with each resident. They are very approachable. My mother moved into the Assisted Living unit back in 2018 when it was still Spring Meadows. Honestly I could not write this review back then. The management team at Story Point has done a excellent job hiring the right people who are caring, compassionate, respectful, etc. These type of people is who you want helping your love ones. I "
$5,734
