Lexington Square of Lombard

My mother was at this facility for a few weeks until she passed away. She was paid up for an additional nine days beyond the date of her death. The financial coordinator told me that they would send me a prorated refund. More than a month later - no refund. I called and left a message and received no reply. I called the next day and was told to expect a refund in one or two weeks. It sounded like they had taken no action until I asked for the refund. Mom received good care there, but the business practices are lacking.

The first time I visited Lexington rehab was with my father. The physical therapists were wonderful. They pushed him to get stronger each day they were with him. HOWEVER,, this review is not on my Fathers stay but my Mother’s. She had a broken hip and needed to get the leg moving again. Again, the physical therapists were wonderful, they pushed my mother to her limits every day. My complaint is with the administration and possible the nurses who administer there drugs. After a full 10 days or so, we had a meeting with the administration staff. At that meeting we talked about Goals that would be met. My mistake was not asking for a second meeting to see if goals were being met. In my eyes, it was clear they were not and I trusted the staff did too. All of a sudden after about 3 weeks, my mother was discharged. I tried to appeal the decision with Medicare and Lexington sighting that goals had not been met and in fact 2 physical therapists said she was not ready for discharge. Medicare did not step up and neither did Lexington. Medicare said that my mother would stay at Lexington while the appeal was going through. Again, I thought they were taking care of this, only to find out, that her stay was out of pocket,, so be careful reader, what your promised, ask questions. The last week or so my mother was at Lexington, she was sleeping a lot. When we talked, she was looking through me, not at me. I truly believe something was going on with her drugs. Let’s face it, how hard is it to take care of an old woman when she sleeps the day away. Of course I have no proof of this, but it is strange that within 24 hrs of coming home, my mom was pretty much herself again. Physical therapists 5 stars Case worker/admin. 1/2 star for just showing up. Averages 2

My mother-in-law was at Lexington. She had her own apartment. She was only in the assisted living the last couple of weeks before she passed. We were very happy with everything there. The rooms were clean. They were a good size. The staff was very good. I like how they treated my mother-in-law. They were wonderful to my mother-in-law, and they were wonderful to our family. She was happy with the food. It was very nice, and we had a bridal shower there. Once a week or twice a week, they took them shopping if they wanted to go. They had entertainment, exercise classes, cards, and clubs. They would do field trips to different places.

We visited Lexington and the staff seemed nice and informative, but the rooms were small. I was not able to see much of the activities.

Lexington is very nice and neat. Everything was good, but they're probably the most understaffed.

My husband was in Lexington Health Care for six weeks. The place was clean, there was no smell, it's very well kept. The only thing I wasn't really happy with was they moved my husband from one room to another three times and I was never notified of his move until I got there. That just didn't fit well with me. They have to keep the family more informed and open to family members. Also, they never actually asked my husband to be involved with the activities. He was pretty much left on his own in his room. However, I'm satisfied with their services.

I have observed both the rehabilitative services and long-term assisted living and hospice services at Lexington. Rehabilitative Services: My grandmother spent two weeks at this facility recovering from a broken hip. She was assigned to a double-occupancy room and had a roommate for about 2/3 of her stay. She felt the physical therapy sessions were difficult but productive and enabled her to work towards a quicker-than-anticipated recovery. Her sole complaint was the lack of fresh fruit in the meal service. Long-term/hospice care: My (other) grandmother spent the last year of her life at Lexington in the long-term care. I visited for approximately one hour, once a week, which enabled me to get to know the staff and experience many mealtimes. Residents are typically given a choice of a salad with the option of soup, along with main entrees like salisbury steak, grilled cheese, and breaded chicken. Side dishes include veggies like green beans, macaroni and cheese, or mashed potatoes. The desserts range from brownies to jello with fruit inside, often accompanied by a dixie cup of chocolate or vanilla ice cream. Based on the smell and appearance, this food seems above average for a cafeteria-type dining environment. The staff are friendly and while they don't jump at every yell or ring of a page, they respond to requests and emergencies at an adequate speed. The facility is clean, including common areas. The grounds are nicely landscaped and provide many benches to relax outdoors with residents. Lexington's activities director arranges daily activities such as bingo or sing-alongs, as well as seasonal parties for holidays. The summer celebration includes a moon bounce for guests and hot dogs, among other treats. You can tell they're trying to engage residents and their loved ones based on the variety of activities.Overall, this is not a "luxury" facility but it is a considerable leap above state-run long term care facilities. The residents are treated pleasantly and it is apparent that the staff is doing the best with what they've got. I would not hesitate to live or arrange for a loved one to live at this facility.

This facility was not something I would recommend. My grandmother stayed here while suffering from Alzheimer's Disease. It seemed many of the workers did not understand much about her condition, or how to take care of her. While staying here she developed both MRSA and C.Diff which can often be prevented by proper sanitation procedures. This facility had many unsuitable features.

The staff at Lexington are generally very friendly and kind, although the dining staff can be rude and most of them do not speak English well. The facility has many activities for its residence to take part in. There is also a library, workout room and swimming pool which are open to all residents. The workout room is a little small, but from what I have seen it is rarely busy. The residents also have the ability to have doctors appointments on site with a specific doctor who visits regularly. A small grocery store in the basement as well as a hair salon make it easy for residents so they do not have to leave the building if they do not want to. The outdoor spaces are located directly next to the parking lot, so while residents do have space to get outside, it's not in a very serene setting. The building itself is also right next to an expressway, although the noise isn't a problem. Overall the facility isn't exactly a paradise, but for an assisted living facility it's not bad.

Lexington is a corporate chain with notable difference between their facilities. This is one of the least appealing Lexingtons. The building is set in a quiet, safe residential neighborhood. It is a large facility and often the parking lot is very full and difficult to find a spot without driving around waiting for someone to leave. There are some outdoor areas off the first floor for residents and families to use but these are minimal. There are common areas on each floor but they are either designated activity areas or small sitting areas that are generally small and do not afford any privacy. Rooms are of average size and most are shared. They do have large window that allow natural light. The food is average with some meals that appear appetizing and otherse that certainly do not. The staffing most often seems tight to short, with not enough staff to meet resident needs much of the time. Frequently "agency" nurses are encountered who do not work for the facility directly and have little knowledge of residents as a result. While some direct care staff is very kind and compassionate, there is also variability when there should not be.