Brighton Gardens of St. Charles

Marcia

My mom was at Brighton Gardens of St. Charles, and we had a very good experience. I liked it a lot. Everybody was great. They called us whenever anything came up that might have been a safety issue, like she falls a lot, so they would call us immediately, so they were very attentive. She loved the food. It was like going to a restaurant every day for her. She really liked it. They had a ton of activities too. Every day they had something going on, at least one or two things. I just found it to be a very friendly community. All the help was really nice, and she felt very well cared for.

Bob

I visited Brighton Gardens of St. Charles. I liked the activity and the caring staff. Everybody was working very hard on behalf of the residents. The facilities were very nice. All the Brighton Gardens are converted hotels, and the rooms were very big and very nice. They had a library, space where they had church services, and a community room.

Rhonda

Brighton Gardens of St. Charles is so much bigger than the other community I visited. To me it did not have a homey feel because it was a big community. They didn't have bathrooms in the rooms, and I didn't like that at all because my dad is legally blind. The residents have to go into a shower area to take a shower and stuff like that, and that was a turn off for me. The staff member who assisted me was very friendly, although she was not as friendly as the staff member from the other community. They have an activities coordinator but there were no activities going on when I visited. I would suggest that the rooms have showers in them, especially since they're a memory care community.

Art

Brighton Gardens of St. Charles is clean, bright, and the staff is good and helpful. It's also reasonable. The only thing that was wrong with it was it didn't have an RN on duty to give insulin. The people knew each other and they were friendly. They all seemed quite happy. The rooms are pretty nice. I was very impressed with it. It's well-organized and it's more of a community.

LH

The staff at Bickford of St. Charles has been great and I'm really happy with the care, but there seems to be a lot hidden costs that were not fully explained. My mother's room is clean and decent-sized. They have weekly outings and different types of exercise that are geared toward the needs of the memory care residents. There are just glitches in the communication from the front of office to the memory care about the costs.

Patricia867271

Brighton Gardens was a very nice place. The staff seemed very accommodating. We ate a meal that was quite good. The distance and the higher pricer were why we decided not to go with it. It was a very nice community with a nice staff and location.

Dianne271153

Brighton Gardens was nice; I didn’t see the residents, but I saw one room, and it was rather small and dark. The staff was OK; she was good and fine. It was very crowded looking, they’re lined up to grab a table, it’s very scheduled, and it doesn’t seem relaxing.

Provider Response

Susan376613

I liked Brighton Gardens of St. Charles a lot. They took their residents on outings. It was one of the closer ones. It was set-up more like a hotel because I think that’s what it was originally.

Denise887001

Brighton Gardens of St. Charles was great, and I loved the fact that my mom could stay with my dad. They had everything that we needed. The apartment was clean, fresh, nice, very spacious, and had good lighting. The staff was very good and personally engaged with the residents. They had exercises and therapy sessions. The dining area was clean and the menu was good. They said they could make anything that the resident wanted.

Visitor45

Brighton Gardens was very nice, it was not as open and as lavish as the other facility, but they had a lot of interaction. They had several young girls that were visiting with the people, playing cards and games, and they had a dog that live there. The rooms were plainer but they were very nice. The staff was great, very friendly, and they seem to interact better with the people. It was just a happy place.

Donna C.1

Brighton Gardens of St. Charles was a very friendly, very clean, and attractive place. It was just too far away from me, and I'm my sister-in-law's main caregiver. Again, it was a very nice place, very clean, and friendly staff. The residents all seemed like they were in a decent mood, and I didn’t notice any unhappiness among them.

Karen118628750

We were really impressed with Brighton Gardens of St. Charles. It was a very nice facility. It was very bright and very clean. The sales lady that toured us around the facility was very thorough and very professional. The dining area was open and large, and they did have tables that could accommodate up to six people.

kimzup

I moved my mother here after a year of independent living. The staff was responsive and attentive. I received regular updates on my mother's status. They were very proactive when she moved to memory care and finally hospice. I was always welcomed. I highly recommend this facility.

A caring daughter2

My grandmother was in Brighton Gardens. They didn’t take care of her the way they should have. When my grandmother had a wound on her stomach, they forced her to change it by herself, never helped her with anything, and forced her to move out when she got sicker. The staff was nice when I visited, but they didn't treated her the way she should have been treated. My grandmother had a nice, big room facing outside with a nice bed that had a remote to sit up with, and a nice bathroom. She liked the food, and they always had little food specials available. They have a Wii, and places where residents can get their hair and nails done.

Provider Response

Anonymous112355350

My mother is in Brighton Gardens. It is nice and the people are very friendly. She has a private room that is kind of small, but adequate, and has a nice-sized closet. We don’t spend much time in there; we usually take her out of the room. I don’t like the food for myself, but they give the people a lot of sweets and sugar with desserts every day, about which I don’t know how I feel. They have quite a few activities; she keeps busy. The staff is very friendly and attentive. One of my friends has parents who are looking, and I would recommend this place to them.

Cheryl108804050

I like Brighton Gardens of St. Charles. They're really friendly. They have a lot of activities. It was my second choice. The food was good. I looked at the calendar, and they have nice activities as well. When my mom went to visit, she played a game there and enjoyed it. They were very welcoming, and the residents were really nice and friendly as well.

Caring106002850

My sister is in Brighton Gardens, and I am very impressed. The staff is marvelous. I cannot say more about them. They are extremely friendly, helpful, and attentive. She is in a studio apartment, and it is spacious and homey. It is perfect for her. Their food is wonderful. Their service is great. They have tons of activities; that is why I never get a hold of her because she is so busy. They do puzzles. They have a lot of entertainers that comes in. They do bingo and lots of arts & crafts. I will tell everybody to go there. My sister is happy there.

Caring100091450

I visited Brighton Gardens of St Charles. I would rate them a 10 out of 10. I would have definitely moved my dad there, but the problem happened to be that my dad ended up pending for Medicaid. The rooms and dining room are great and wonderful. I would say the dining room is rather casual. It is more of a restaurant type. They were playing bingo or something like that. I think they knew more people by name there. The other facility they might pass them by or say hi but not know them by name.

Sandi6

We went to Brighton Gardens of St. Charles. We were there for an interview, and for the couple of hours that they were there, I would describe them as excellent. The rooms were average. They were able to discuss that they do activities, but we were only there for a few hours, so I was not able to see them.

Caring77235650

Brighton Gardens of St. Charles was very nice. However, it was a little more expensive and they didn't have a sink in the apartment which was important to my mom. Also they didn't have Medicaid availability. They didn't accept Medicaid.

Frankie2

I like the location of Brighton Gardens of St. Charles because it's out in the country and that's very nice. It’s a new facility, very bright and sunny. The people were very nice and all seemed professional. They are just very expensive.

Deggy

I think the staff was friendly and for the mostpart competent. I did like the fact that when you walked in you did not smell "urine." I know that sounds gross but I have found that with other facilities. He was able to take part in activities although he did not always choose to do so. There was an issue with him being taken to the bathroom in a timely manner, however, part of that was his fault as he would wait until the last minute to buzz them. One thing I did like about the facility was that he was able to have a glass of wine. He was also able to go on "field trips." He went to Walmart (his favorite) and went to lunch and dinner. I think that helped the place feel not so much like a prison. His depression issues I think were because of the place. No matter how nice the place is and the people are, it is depressing to be thinking of your life as coming to an end. This is an individual decision for everyone. They did have a social worker who would cooridnate the efforts of the doctors, etc.

Marcia H.

My relative has found a friendly, comfortable community at Brighton Gardens. The staff is attentive, friendly and positive. Most workers know my relative by name and seem to genuinely care about her. The facility is as "homey" as a facility can be with seasonal decorations and comfortable and clean common areas. My relative's room, too, is kept very clean. The food is pretty good -- a little too much pasta -- but nutritious and filling. Activities are abundant and the residents are encouraged to participate. Facilities like these can seem depressing, but not this one. It is a vibrant place to enjoy life.