Provider Response
Sue, it was an honor to have your father at The Auberge. We will miss him, your visits, as well as your brother visiting every Saturday and providing donuts for the employees. Overall, we miss family members being able to visit the Auberge in person and the benefits of face-to-face conversations and communication. While the pandemic brought forward many challenges by eliminating physical presence and in person observations, our team cares deeply for the residents and we hold a great deal of respect for them. We appreciated your requests to attend to your father's needs and the opportunity to find solutions with direct care and ongoing communication. We are very sorry this did not meet your expectations. Please know that your father is always welcome at Auberge.