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Auberge at Naperville

Offers Assisted Living and Memory Care

5 Reviews
1936 Brookdale Rd., Naperville, IL 60563
Call (800) 385-2527
Auberge at Naperville (800) 385-2527
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Reviews of Auberge at Naperville

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Memory Care Reviews for Auberge at Naperville

October 15, 2020

By SUSANJ101

I am a friend or relative of a current/past resident

We just moved my father due to lack of care. When we could see my father his clothes, shoes and face were always dirty. I have pictures and I sent 1 to the director and he never responded. My father would have blood under his fingernails. Before covid I witnessed several things such as a resident had his pants on backwards so they kept falling to the ground. This went on for quite a while. The staff laughed at him. I went upfront and reported it. On another occasion I witnessed a resident that kept asking for help. They ignored her and then finally just went and put her in her room. Frontier assured us that they were going to operate with more activities. The only thing I witnessed on the supportive side was poor Jamie (very caring employee) talking to and reading the paper with residents. Very few of the staff is still there. I lost all trust due to lack of communication! My delay in moving was covid but I just couldn't leave my Dad there any longer!

Provider Response

Sue, it was an honor to have your father at The Auberge. We will miss him, your visits, as well as your brother visiting every Saturday and providing donuts for the employees. Overall, we miss family members being able to visit the Auberge in person and the benefits of face-to-face conversations and communication. While the pandemic brought forward many challenges by eliminating physical presence and in person observations, our team cares deeply for the residents and we hold a great deal of respect for them. We appreciated your requests to attend to your father's needs and the opportunity to find solutions with direct care and ongoing communication. We are very sorry this did not meet your expectations. Please know that your father is always welcome at Auberge.

July 11, 2016

By Barbara501162

I visited this facility

My loved one is currently here. I am extremely impressed. It's only a 2-3-year-old facility. Dogs are on-site since pets sometimes can have a calming effect. Meals are extremely good. The staff is extremely friendly. It's more of a family environment.

July 01, 2016

By Pam630172

I visited this facility

I chose this community because they have a caring, professional, loving, and spiritual staff. Everybody knows how to handle the residents with memory issues, from the maintenance people, to the aids, to the people at the desk. Everybody is trained there, and they’re so loving and caring, which is so amazing. They also care for the families and the caregivers that brought the residents in, so there’s a lot of connections with the family.

January 30, 2015

By Marquerite

I visited this facility

I went to visit my uncle who was just admitted there and was so pleasantly surprised to see how interactive the staff was with the residents. What a positive place!!! Most especially, it was immaculate, no smells and definitely was an inviting place to visit. The residents I saw seem well-adjusted and treated with kindness, respect and dignity. The best part of of it was the interaction that the three in-house dogs had with the residents. The dogs were calm, gentle and happy dogs and interacted well amongst the residents. I also learned there is an in-house cat named Steve. I'm so relieved to see that my uncle will be a part of this community where I feel he will be at peace with himself and that his family will also be relieved to know he's in a safe place where he's treated with kindness and respect.

January 31, 2014

By Pat48

I visited this facility

We moved dad here. It’s a new facility just for memory care. They just opened last December. We came to know about them because they sent my mom a postcard letting her know that they were opening and inviting her to an open house. The facility feels much less of an institution. They have a philosophy of improving the quality of life of people who have dementia and focusing on what they can do and not on what they can't do; providing a very nurturing and pleasant environment. He is getting good therapy there. Dad is in a shared room so it's a room with two beds and a bathroom. They also have single room where you would have just one room and your own bathroom. It’s all in one level which is another advantage. The staff is very professional, compassionate, and dad is getting good care. They have a lot of activities planned. Their philosophy is that you should keep people like my dad busy and engaged during the day and they do a really good job in doing that. I would highly recommend this facility.
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Questions about Auberge at Naperville

What ongoing training does the staff receive in dementia care?

Upon hire and on annual basis, community staff receives many hours of training related to the care of people living with memory loss.

How many staffers are on duty in the daytime and overnight?

Our nurses and caregivers are on duty 24 hours a day to care for our residents.

What programs or activities does Auberge at Naperville offer to keep residents engaged? How does the staff engage residents' long-term memories?

We have programming 7 days a week for our residents beginning at 9:30am through 6pm. Our engagement program is called SPARK and is Montessori Inspired programming for our residents. SPARK places ultimate focus on supporting resident ideas, choices and independence. Engagement includes: Cooking Club, Men's Club, Life Long Learning, Flower arranging.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Our residents are assessed prior to move-in and after move-in they are are reassessed on a periodic basis according to their condition and twice annually at a minimum. On an ongoing basis, our nursing staff is monitoring residents' conditions and communicating with the physician and family accordingly.

What techniques does Auberge at Naperville use to support memory care residents during mealtimes?

During meal times, we provide a warm environment for our residents. Era appropriate music plays overheard, table linen provided for all 3 meals. Staff on hand to assist and cue our residents as needed. At Auberge, meal time is important for our residents and families, we provide a guest meal per day for family and friends to join with their loved one.

How does Auberge at Naperville keep residents' families informed about their loved ones' health?

With our open door policy, our nursing staff is always available to answer any questions or concerns about your loved one. Care plan meetings are also conducted to assure family is kept up to date on their loved ones care.

Describe the neighborhood around Auberge at Naperville. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Auberge of Naperville is conveniently located approximately 5 minutes south of I-88 and off of Route 59 and is in the Brookdale neighborhood. The community is in residential area, with easy access to major roads.

Is Auberge at Naperville affiliated with a hospital if more care is needed?

Edwards hospital is our emergency hospital, however, we are also near Central DuPage hospital.

Costs for Auberge at Naperville

Cost of Memory Care

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Starting Price

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Services and Amenities of Auberge at Naperville

Costs

  • All Inclusive Rent
  • Entry Fee
  • Fee Structure Extra: $3000 Community Fee
  • Memory Care Starting At: $7760/month

Room and housing options

  • Companion Suites: We Do Offer Companion Suites
  • Housing Extra: Private & Shared Bedrooms

Dining options

  • Dining Room Shared Meals
  • Room Service For Meals

General

  • Resident Capacity: 80
  • Minimum Age: 55
  • Pets: Small Pets Allowed.

Licenses

  • State Licenses: 5103
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About Auberge at Naperville

At Auberge at Naperville, residents enjoy an active, engaging lifestyle that promotes wellness and independence. It is our goal to keep our residents linked to resources and opportunities that will fulfill their needs and interests in the Naperville area. Residents have many opportunities to participate in a variety of life-enriching activities and events designed to stimulate the mind, body, and soul.

Auberge at Naperville includes a specially designed neighborhood to serve the special needs of individuals living with Alzheimer's disease, dementia and other forms of memory loss. Every day we make it a goal to go above and beyond to enrich the lives of our residents. With our Life Enrichment program, a Montessori-inspired philosophy for care, we create a specialized, life-enriching environment that affords each maximum self-expression. The staff is committed to delivering a quality of care that meets the resident's physical, social, spiritual and emotional needs.

Our comprehensive services may include:

  • Medication assistance and management
  • Regular assessment and service planning
  • Bathing, dressing, grooming, and other self-image enhancements
  • Mobility, Escorts and reminders
  • Dining and Social or activities assistance
  • Care coordination and other health care management assistance
  • Engaging and Montessori-Inspired Methods in the Life Enrichment Programming
  • Spacious Private with a Private Bathroom or Private with a Shared Bathroom Apartments
  • Many communities offer care for special budget concerns including state-assistance programs for assisted living and memory care
  • Mild Cognitive impairment

What Makes Us Special

Our talented team of dedicated and caring staff are there when you need them. It can be different…let us show you how.

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Auberge at Naperville


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