My mother is in a rehab facility at Avante at Ormond Beach. They have a new director in there. He sat down with my mother and came to a compromise; now he's got her eating. He calls me up and says, "Oh, she's a lovely woman to talk to." I said, "Was that my mom you talked to?" He's patient with her and accommodating.
I don't know if I would give a good recommendation because I've had a tough time with them. I don't feel like their personnel are very up on things. I'd probably give them a 1 or maybe 2. We've had so many problems. It takes a minimum of five tries on the phone to talk to my mother. I bought her new clothes, and they've never gotten to her. I have only been there once, and they would not let me inside, so I cannot tell what it's like inside. I was allowed to go outside the facility because of Covid. I had flown down there for a week to try to see her and try to do things, and I only got to see her one time.
They need to put awnings or something where their people can come outside and get fresh air. There's just a lot of them that congregate at the front door because that's where there's an awning. They need to do something more for the residents there. I was told that they have church services, and they have an "activities room" that they do things in. I was told that they have a director that takes care of them. I've asked my mom, "Do you do things," and she says no. I said, "What do you do all day?" She says, "Nothing." She just sits there and watches the wall all day, but I know they have to be doing something. One day I called during the day, and the nurse told me when she was trying to find my mom that she was at the bingo table.
If I were running it, I would make sure that there was always music going on outside, and there was always something jovial going on. I would have something uplifting and happy, old funny movies, or something like that, that they could relate to. The new director that they just brought in within the past two weeks to a month ago is really taking a command there in a good way. He went and actually sat down and had a conversation with my mother and said, "What do you need? What can I do for you to help you?"
She had a hard time getting pills down at night. Milkshakes were thick and helped her get them down. She would ask the girls to make her a milkshake, and they wouldn't do it. They said they didn't have a milkshake machine, or they didn't have ice cream or whatever. We went and bought ice cream, but they still wouldn't do it. My sister went and bought a milkshake machine as well. It was like "we've given you everything you need." It was crazy. Money wise, it's pretty good, but they could be better.