Grand Villa of Ormond Beach

Prior to my dad going to his current place, we originally put him in a place called Grand Villa of Ormond Beach. He was admitted there on December 30th. It's assisted living and it has a memory care component to it. When we took him there, they did an evaluation, and they admitted him as an assisted living resident and assured us that if it didn't work in the assisted living part, they could transfer him to memory care. He was admitted as an assisted living resident after the evaluation that the nurses at the facility did on him. We put him there on the 30th and it was around after lunch when we got him all moved in. We never saw any nursing staff or anything after that. It was 4 o'clock and it was time for my dad's medicine and they had not given him any. When I went to ask them about the medicine, they said, "No, we're not giving him his medicine because it's not the right schedule." I assured them that it was his medicine schedule. They were very upset because what they had put in the computer and what was my dad's medicine schedule were 2 different things. They were going to have to call the doctor to get that changed and they were not happy about that. Finally, he got his 4 o'clock medicine and we sat around waiting to see when dinner was or are they going to come to get him or what have you. By this time, we were there for almost 4 hours. Finally, at 10 minutes before 5, my husband said that maybe I should go find out when dinner is, so I went down to the front desk to find out. His dinner was supposed to be at 4:30 and nobody even let us know. They didn't even have him listed as a resident or even get any dinner that night. That kind of sent up some red flags, and I'm thinking, "Here's a man who needs more care than what they're already providing." They assured us that they would make sure that he got those meals. Also, because he needed help getting bathed, dressed, and getting in bed and all that, they would do that too. This was on December 30th and December 31st, about lunchtime, just less than 24 hours, they called and told me to come to get him because they could not take care of him and that he was going to need more care than they could provide. I said, "Well, what about the memory care part?" and they said they can't take care of him in memory care either. The only thing they could do was to send him to the E.R. We already couldn't take care of him, that's why we put him somewhere and he needed 24-hour care. My dad sat in the E.R. at a hospital in Daytona Beach for 5 days until we could find somewhere else to put him in. Not only did that exacerbate his dementia, but we've also accrued medical bills now that was unnecessary because they assured us that they could take care of him, and then they couldn't. 10 days after his discharge from that hospital, he got COVID so we're waiting to see the effects of that too. Needless to say, I'm not very happy with the Grand Villa of Ormond Beach. The appearance of the place was good. They had a nice atmosphere, it looked clean, and it didn't smell too bad. It's 2 stories and the upstairs was not quite as nice as the downstairs but it was okay. The staff was not as helpful and friendly as we originally were hoping they would be. We sat with my dad in the dining room and the food looked okay. We had been there 3 other times and they assured us that they had activities but we only saw activities once when we were there. His room was pretty nice. It had carpet on the floor, which I wouldn't recommend in assisted living with all the incontinent issues, but it was pretty good. I think that if somebody is looking for a facility for their family member, especially if they have dementia or Alzheimer's diagnosis, they probably should really look into the details and make sure that wherever they put them, the facility is going to be able to take care of them instead of bouncing them around from one place to the next trying to find the right fit.

Was there to visit a friend. Staff was very attentive. Property looked well-maintained and people who lived there seem happy.

I had a good visit at the Grand Villa of Ormond Beach. They were expecting me, and they were on time for my visit. They gave me a lot of information and a brochure. It was a nice facility. They followed up with me and gave me some valuable information afterward as well, so I appreciated that. The rooms were nice and they were exactly what we needed. They were small, but they were studios, so I expected them to be small. They have resident activities, games, books, and things like that. They had a calendar of events. It seemed homey. There were assigned tables for each of the residents in the dining area, and that was the part I didn't care for that they sit at an assigned table and if other people didn't show up, then they eat alone, and they didn't get a chance to move their table. But I did understand why, because they check on the residents that don't show up for meals, so I understood why they did it. It was a dining room with four-top tables.

My dad is at the Grand Villa of Ormond Beach and he's doing very good. From what I've seen in the administration, the nurses, and everything, they're all excellent. He says the food is good and they have activities that they can get involved with every day. They have a happy hour in the afternoons like about 4:00 or 5:00, and they can go outside to the grounds. It's a very, very nice place. It's very, very clean, and everybody's helpful.

The manager at Grand Villa of Ormond Beach was very good. The facility looked good, clean, and nice. The rooms looked safe, clean, and adequate. They had nurses and physical therapists onsite, so that was a big plus.

I will be moving into Grand Villa of Ormond Beach. The place was kind of opened up. I liked the size of the rooms that they had, and sharing one bathroom with just two people is fine with me. They will bring your food trays to you. You can eat it in your room, or you can go to the dining area and you can eat there. The main reason why I picked them was it's closer to my kids. I have three boys in the Daytona area, but I couldn't find one in Daytona that I liked. It looked really, really clean, modern looking, and up to date on everything. It looked really pleasant and very nice. It just gives off that look that you'd be comfortable here. The person who gave me the tour was very pleasant. She's been working to get me in here for a couple of months now, ever since I did the tour. She called me and said they have an opening for me right now. She was really consistent in keeping in touch with me, and that was a good plus. She showed me everything I needed to see and answered any question that I needed to know. She brought a lot of things to me. She was a very good help. I was pretty pleased with everything I've seen.

I was impressed with the people that dealt with me at Grand Villa of Ormond Beach. I was also impressed with the grounds, the facilities, and their amenities. I saw the dining room, and the people who greeted me were really very pleasant. I talked to a young lady that went over everything. She showed me the room, which was nice and spacious. I was pretty much shown everything. They have an exercise room, and a room where they do bingo and things like that. I talked to a woman and she was just fantastic. I would rate the staff a five because of her. She's very concerned about me. I was honest with her and told her I'm visiting other places, so she told me about things I should be looking for looking down the road and things like that. She was wonderful. I looked at the building and was greeted very nicely by a young lady. They had an outside screened area, there's a gazebo that you can go sit in, and outside furniture. It was a nice community.