Aviva at Fitzsimons

My mom deserved better

My mom was there for a short time. A caregiver wiped fecal matter over her incision from a surgery she had. It was horrible! I walked in one morning to soiled and soaked biohazard sheets just being thrown on the floor after she had incision drainage and urine in her bed.. three bed changes in a night. She's still fighting the infection six months later and we've been through hell. Who wipes fecal matter over an open incision. We're at a loss right now as she's tired and tired of fighting. 11 surgeries later and she's ready to give up. Luckily I witnessed the neglect myself. My mom might not make it and it all started here:/

Caring Loved One

They have spacious private rooms, excellent physical and occupational therapist, and even respiratory therapist that are there 24/7. The building is gorgeous and clean and the in-house coffee shop is an added bonus. I have had many loved ones here for rehab and they were all very pleased with their rehab.

Less than 1 star

Simply neglectful. My sister - Lost 8 needed lbs. - Walking and self care reduced by 80% during stay. - Ended up being discharged to the ER. - A few nurses and aides tried to make positive changes but were hindered by the overall neglect. - Food simply wasn't delivered to room, even after repeated requests or was cold - Dining room looks open and nice but is not actually open. - New facility with lots of smoke and mirrors. - Updates are either unavailable or different depending on who you speak to. - Never received a call back from Dr and others I left messages for. -Call lights can wait over an hour to be answered. Pain, O2 drops, going to the restroom, getting food or drinks, help making a phone call. Getting dressed, open a blind... simply may not happen. -Requests to speak to the director are simply refused. He's either not there or unavailable. No option to even leave a message. Only option is talk to someone else. - Therapies and activities didn't show up to get my sister. -Therapies often said she wasn't well enough to do therapy. - Unresponsive staff ended up with defecating in her pants. Her changing her clothes, rinsing in the sink, hanging in the shower. The next evening when I came in - the stench was overwhelming. the staff said they didn't know it happened. (No one could miss the smell in the room and hall.) Or my sister telling them what happened because no one came. I am sure it was very unsanitary and dangerous to my sister and others health. -Staff changes there story all the time. Example: i find the activities person, explain our concern that people don't come to her room. They agree to pick her up at x time for the activity in about 2 hours. 30 min after x time I walk to nusing station and speak to her nurse. Since call light went unanswered. I was told both activities person and that nurse tried to get her to go, but my sister refused. When I let her know I had been there the whole time and that did NOT HAPPEN. Then she remembered she didn't go it was an aide who told her. I have a lot more examples and hope i have given you a hint of the care you would expect and not recieve here.

marodriguez1

I wish I had better things to say. The service here is horrible, nurses and CNA’s always make the excuse if I have another light on while their patients need assistance. It’s taken 30-40 mins for my dad to get help when he presses the call light. He’s supposed to be in oxygen and I came in at 9 am and no one checked on him til his OT showed up at 1:30 PM. This is unacceptable. Such a lack of care and service. The OT’s and PT’s have been amazing. That’s the only thing that’s keeps him here. We do have to make sure family is with him at all visiting hours otherwise I’m not sure that we would trust this place. If only the treatment he gets from the OT and PT would be the same with the nursing staff it would be great. But the nursing staff lacks care and service. Please stay with your family members as much as you can, don’t trust them here.

sandiego

My mom went to Aviva after being discharged from the hospital. She was at Aviva almost 2 weeks for rehab. The room was clean, bright, fresh, and overall nice. The staff was excellent in caring for my mom. They were friendly, knowledgeable, capable, and helpful. My mom loved the food there, I haven't seen her eat so well in a long time. There was a lot of variety on the menu. My mom was quarantined at the time, so she didn't participate in any activities. We were able to communicate by phone using google duo and face time. The staff communicated with our family on her progress and did a great job updating us. We would highly recommend Aviva to others.

Provider Response

daughter and grandson of patient

If I could I would give Aviva less than 1 star. Here is why. My 89 -year-old Father was taken to Aviva at the end of March, 2020 after a fall at his home that fractured his clavicle. After a month at Aviva, family members and I begged him to go home and continue rehab there, but he said he wanted one more week to get stronger. and decided to stay at Aviva. During what should have been his last week there, he was diagnosed with Covid that he contracted from the Aviva staff. Instead of going to the hospital to recover from Covid, they convinced him to stay at Aviva, because they said how safe they were, that he was not allowed visitors and "all precautions" were being taken. After 2 months at Aviva, although he no longer tested positive for Covid, his battle had weakened him so severely that he was on death's door with horrendous bedsores that went to his bone. After such horrible and neglect in care at Aviva, he was finally transferred to the Rose hospital. The doctor at the hospital said his severe bedsores did not start with the Covid. Bedsores that severe take several weeks to develop, and his dislocated shoulder fell out of it's corrected setting. How can a rehab center not rehab their patient nor rotate their patient nor treat such devastating bedsores? The lack of even basic care was beyond Inexcusable!!! My father passed away in the hospital 3 weeks after he left Aviva from being so severely weakened from the unset fracture, terrible bedsores and the Covid he caught while at Aviva. Do not send someone you love to Aviva!

Provider Response