If I could I would give Aviva less than 1 star. Here is why.
My 89 -year-old Father was taken to Aviva at the end of March, 2020 after a fall at his home that fractured his clavicle. After a month at Aviva, family members and I begged him to go home and continue rehab there, but he said he wanted one more week to get stronger. and decided to stay at Aviva.
During what should have been his last week there, he was diagnosed with Covid that he contracted from the Aviva staff. Instead of going to the hospital to recover from Covid, they convinced him to stay at Aviva, because they said how safe they were, that he was not allowed visitors and "all precautions" were being taken.
After 2 months at Aviva, although he no longer tested positive for Covid, his battle had weakened him so severely that he was on death's door with horrendous bedsores that went to his bone. After such horrible and neglect in care at Aviva, he was finally transferred to the Rose hospital. The doctor at the hospital said his severe bedsores did not start with the Covid. Bedsores that severe take several weeks to develop, and his dislocated shoulder fell out of it's corrected setting.
How can a rehab center not rehab their patient nor rotate their patient nor treat such devastating bedsores? The lack of even basic care was beyond Inexcusable!!!
My father passed away in the hospital 3 weeks after he left Aviva from being so severely weakened from the unset fracture, terrible bedsores and the Covid he caught while at Aviva. Do not send someone you love to Aviva!
Please allow me to share our deepest condolences to you and your entire family on the loss of your father and grandfather. The loss of a parent leaves a whole in our hearts and we extend our deepest sympathy to you all.
We are sorry to hear about what you experienced during your fathers illness and we take these matters seriously. We invite you to contact our Administrator, Ryan, to personally discuss your concerns.