Flagship Healthcare Center

fiafia1

I had surgery I had to return to the ER/hospital for 5 days I was in another facility which did not care for me properly. I switched to FLAGSHIP and was delighted. They ALL were caring and professional. I trusted them. The ratio of patient vs nurse/staff was perfect. I will be going there again in June after a hip replacement.

Provider Response

2 Happy Customer/Patient

Date: 2-16-2017. I am extremely happy with the excellent customer service Ramon-the director of customer services has brought to this Flagship Health Center. My fiancé was in a different facility before Flagship after the first surgery and the stay there was a horrible experience; however it was our first time getting rehabilitation at a nursing home center, so we had nowhere else to compare that horrible experience to. After the second surgery, we were really afraid of entering the next nursing home / rehabilitation facility. Not knowing what to expect, we embraced Flagship Health Center with an open mind. Little did we know, we would receive the best service any customer and patient could ever receive. The nursing staff here is incredibly caring and very helpful and such a delight every day-with smiles and incredible effort in providing care not just to my fiancé, but as I witnessed, to other patients as well. Even the staff who hands out the meals are excellent. They offer to open up my fiancé's milk and ask if everything is OK before they walk away . They don't just drop it off and go flying out of the room. Not only that, the atmosphere is very welcoming and warm as it should be. It's very clean and professional. The halls don't stink all day long like the other place always did. We have voiced out very few concerns and Ramon and his staff has taken care of each one immediately-without hesitation and without arguing with us. We've been told that the staff here enjoys our company and loves us and that means a lot; however for us to be happy, the staff must be providing great care and excellent Customer Service. My biggest thanks to nurses and assistants Kathy , Juliana, Maria, purple hair Maria, Will, Mohammad, Victor, Eppy, several others whom I only met once and can't remember their names. I also want to add that the physical therapists at this facility are extremely nice and very helpful and you can tell that they know what they are doing. Many thanks to Greg, Gerry, Jean, Emilia (?), and I forget the other occupational therapists name, but I'm telling you, there's not one person there that I am unhappy with. Even the therapists who aren't even assigned to my fiancé will come running to help him as needed. They DON'T walk around with that attitude that he is not their patient therefore they don't have to help him. I am recommending this place to anyone out there who has the patience and understanding for the staff here and know they are truly here to help you. If you do hear any complaints from anyone at this time , all I can say to that complainer is "be grateful where you're at because there are places that don't come near as close to being as helpful as Flagship Health Center". Last, but not least, if it wasn't for Sam, we wouldn't have had this wonderful opportunity!!!! She's the best!!! Many thanks and love to all at Flagship Health Center Newport Beach, CA!!!! Love-Alexis and Elvin

Teresa35

Flagship has a bed open; it’s in Newport Beach -- which was local to us -- and we’ve had very good experience with them before. The people are very nice. They’ve got individual rooms, but John is in a room with three other people that are relatively quiet. The admissions people are terrific, and the nursing staff is awesome. The food is absolutely terrific. The only problems I have is the technical staff or maintenance which is a little bit subpar.