Palomar Heights Care Center

Keith

My wife was in Palomar Heights Care Center. It was probably the worst care we've ever had. I thought the staff was very polite, nice, but they left my wife lying in bed for five days without even so much as dangling. And I think she developed a foot drop, and now she can hardly walk as a result. There's nothing in the room, a very unattractive room, and a ten inch TV or something like that. It was just a very bad experience all the way around. When I finally did decide to take her out of there, then the super supervisor came personally and wanted to know why. I told her and she couldn't have been more sweet, but I didn't care at that point.

papakeith

This place was amazing. I had my father here for a couple weeks. The care was great but the staff were even better! I can’t say enough great things about the rehab team. Anthony the physical therapist was great and so was Doug! The administration was amazing. The administrator was very helpful in helping us with any issues or concerns we had. Very pleased.

Victoria6

I think Palomar Heights is excellent. Mom had lost weight before, but when she got there, she quickly regained some weight, which she needed to. She has had a number of strokes, so she's a little bit delusional and could be quite troublesome. But the staff is so kind, good-natured, and humorous. I really have nothing but good things to say about Palomar Heights.

crafty551

I was sent to this Nursing home after a hip replacement. The care was awful, to the point that I left the facility after only staying for 5 days, because I was concerned with infection problems because the nursing staff had the worse possible sanitary procedures, (that usually were totally ignored) The food was also so below par that my husband had to bring me my meals, and they also totally screwed up my release by having a nurse sign the medical prescription form which of course they cant do, and their physician said they would right the wrong with the pharmacy, but she NEVER did. This was a nightmare place, and it totally made me aware of how bad it can be for the patients that have no where else to go.

crafty55

I hip replacement surgery the day after Thanksgiving. The following tuesday night i was sent to Palomar Heights because i am disabled and needed extra help till i could maneuver on my own. The first 24 hours were a nightmare because they have to wait to get patient meds from a pharmacy. This includes pain meds. I was told they could give emergency meds till the ones arrived, but by the next morning i had only been offered one pain pill and a tylenol. By that afternoon i called my husband and begged him to come get me out of there i was almost out of my mind with pain and was not being seen by anyone yet that was to help my situation. He came and threw a "terms of endearment" scene (in front of state inspectors i might add) and they finally seemed to have the situation fixed. i was so far behind on pain meds by then it took a couple of days to catch up. they begged me to stay. i saw horrors. only one night aid would use the belt attachment they all are suppose to use to help me when i had to go to the restroom. the aids and nurses would come into the room and never wash their hands in or out, or use gloves, or if they had gloves they were from other rooms and patients (please note i was a surgical patient who had already in my life been harmed by post surgery infection, THE WORST THING TO HAPPEN with an artificial replacement.) I would mention it and they would kind of shake it off. while i was a patient that was suppose to have vitals taken EVERY SHIFT, the only time i had my temp. taken was twice by that same aid that would use the belt. This is criminal actually. by the time i FINALLY got to meet the doctor there that was suppose to set things up for my treatment it was friday morning and i knew i had to leave if i didnt want to get infected. i told her so, and they BEGGED me again to stay till the next morning until they had everything set up. So sat morning i leave with my new prescription pages i was suppose to turn to the pharmacy for filling, with an order for a portable commode to be delivered that afternoon, and home health supposedly to start to arrive sunday. FIRST, A NURSE NOT THE DOCTOR WROTE THE PRESCRIPTIONS SO OF COURSE THEY COULD NOT BE FILLED (SO again no pain meds Or THE BLOOD thinner i was suppose to be taking.)Even with me talking to the homes patient advocate we still could get nothing fixed till monday (even though the homes doctor promised she would call and order a pain script that sat. evening..the call was never made.) The patient advocate tried everything in power but nothing could be done. the commode DID NOT COME UNTIL TUESDAY NIGHT, and home health didnt even get paper work until sunday morning. I was able to arrange an emergency visit for sunday. In other words it was one huge cluster you know what. I am only 56 years old so very aware of everything that went on to me and to other patients. i was in shock the whole time and when i am better, i intend to make their world a nightmare too with formal complaints. I cried for myself, but more for the patients who are not able at all to help themselves. the aids were all nice, but paid fetchers that all. Did the general public know that one of the things you have to sign to be admitted is a statement that you are aware that in a natural disaster they are their to only save their own lives? not kidding. sure explains the nursing homes with dead patients and no staff after hurricane katrinia. It is NOT like one would assume should happen to their loved ones. appalling in so many ways i can hardly even fathom it.