BrightStar Care Sun City Sun City Center, FL

Wismerlyn M

The caregivers that have not been a good match don't know how to shower people or put a diaper on. They don't look like they are willing to work. It's really hard for me to speak up, and I cannot create a working relationship with them. Some of the caregivers are angry when they come and don't want to do what they are here to do. They don't want to do the work.

Virginia J_4

It alleviated a lot of the burden from me. They are very friendly and accommodating.

Crystal M_3

They do laundry. They're very dependable.

Traquita H

The agency has helped us the most by making sure we are getting reliable care. If someone calls out, they find coverage. I like this agency because of the way they communicate with me to ensure that I'm getting support as needed and specifically, my current caretakers are dependable.

Naeemah C

They have good communication. I like the reliability.

Ray_2

When they came, it was very good care. I had people quitting all of the time and there was a lack of communication with letting me know what was going on.

Anonymous_7478

They help the most by having confident nurses there with my dad. I would like to see them maybe pay their employees more.

Rebecca_2

The agency always responds in a timely manner. The agency has good communication.

Susan D_34

My mother has been a little bit reluctant to accept the services with them. It isn't their fault. I would recommend them because they have been very responsive to my concerns.

Carol G_33

I needed them, I couldn't have done it without them. I had care for 7 days. The first 3 days I had a girl who was average or below average and the last days, a girl that was good.

Anonymous_7562

They have shown up so I could free myself up. We are just familiar with it and have been using it for 2 and half years in North Carolina.

Paula A_3

They could make my life easier by getting a consistent nurse that wants to work. I can tell the difference with the ones who go the extra mile. I don't have a consistent nurse.

Jacie M_1

They do everything that I can't do for myself. They help with all of my needs. They know what they are doing.

Katie _4

It is hugely impactful. He was able to come home. I would recommend them because I like that the quality of caregivers is really good. They provided good care and communication.

Erica P

They have helped the most with having an extra set of hands to work with him and help with his care. I like the communication.

Aryana S

They offer the care I need. I haven't had any issues. This agency communicates well.

Anna G_11

They help her with standard skills. I was not capable of fixing that, so she fixed it for us. I have already done it they are fundamentally highly skilled, they go above and beyond. They taught me so much.

Anonymous_5326

The care that he gets, he gets what he needs. I have not had any issues. They are flexible, easy to get someone to cover shifts. I get a notice if my regular person is not coming in, they have excellent communication.

Junirys A

The nurse that I have is great with her, but the service with the agency is not great. I've been looking for a nurse for two weeks and they have nobody to cover the case. They never have available nurses to cover the shift.

Anonymous_6284

They came out instead of me having to go into the hospital. They were very efficient.

Dessire T

They have made life easier by doing things I need done. I like that they have been sufficient so far.

Alexander K_1

When I have questions they answer immediately and I know I can rely on them. They're very accurate and careful and caring people.

Anonymous_4860

Those nurses were tremendous in helping her with physical therapy regimen. I just recommended two specific nurses from BrightStar who did great with the client.

Justin D_2

I was able to work and it has been a help. I am a single father and it helps to have a female here. The nurse that is provided for my home is phenomenal.

Carline C

The services always provided us with nurses. I am stress free when I know the caregivers are there. BrightStar is always looking for fill in aids when a caregiver cannot come.

Angel O_1

They have been fair with pay and hours and just the overall experience with them. They answer all the questions and concerns that I have for procedures and the job overall.

Denise L

If they were not here I would be worried non-stop. They have made my life smooth. Most of the caregivers are excellent, they are always willing to learn.

Deonzia W

They step in and they make sure he is doing okay, they take care of him first. I like that they stay on top of communicating with me about shift changes.

Donald _4

My sister can get things done she can't do on her own. They could improve by having better communication with me.

Wanda R_2

I could never leave my brother on his own before having the caregivers come and help us out. They allowed for me to be able to leave the house when I needed to. I liked that they tried to match the caregivers as close as possible to the needs of the clients.

Kevin O_4

They've been able to find nurses whenever I need to relocate. I like the nurse is always on time and they encourage him to take his medicine.

Rosa S_1

Everything that they do, they do well for him. I like that they are friendly and I don't have any complaints! They always answer my questions.

Debbie _6

They mainly make her feel secure. I have had good service.

Rose A_1

They help me to walk and get in and out of my bed. They are responsible and they come every day.

Avis _1

I have limitations that I cannot do, and they are a great help for filling in everything I cannot do. I like the professional care that they give.

Anonymous_2839

They need to show up and do what they are supposed to do. I would like them to show up when they are supposed to show up and do what they are supposed to do. They only stay for 45 minutes and they are supposed to be here for 2 hours.

Wanda G_1

They're very attentive to my mom. As long as she's happy then we're all happy. They give me a break when I need it. I like the caregivers. They've become like family.

Nancy (

They could hire people that know how to do their job or they can train their caregivers. They need to ask more questions instead of just yes or no questions. My biggest problem is that they send me people that lay around and do not know how to make a bed or clean the toilet. And there is not availability of people.

Anonymous_3650

The one nurse does not relieve me that much, but the others let me do my thing and I get stuff done. They do their job right, they work their ends off to get you what you need.

Michelle B_11

They take care of my mother who has dementia. She likes being around people. The caregivers have been very capable of doing the job.

Amarelys T

I like the services they provide, it helps me a lot. They are really good at taking care of me.

Berniece F

She takes the trash out for me. She does what she needs to do but not much more.

Debbie S_3

I do not know that they all read the care plan before they come. They could help him get his pajamas on. When they do not, my mother has to do it, and she is 90. They could improve the scheduling.

Anonymous_3034

I think they were good because of their friendliness. It was the emotional and physical care my mother needed. My mother was very easy to deal with, she's a people person, loves people, and has always nurtured people. The caregivers appreciated her. My mother just loved everyone. I think they were able to meet the needs we have. In addition to the home health care, they also helped with other things I needed, such as entertaining guests my mother had.

Willie W

They help me a lot. I'm in a wheelchair. I have pain in my shoulders, so they help me. They clean up my area and kitchen. They run the Swiffer on the floor and make my bed. I like a lot about BrightStar. The one I had was an excellent worker, but I think she is going to school now.

Gale P

My nurse quit, and then they sent two people on different days when I told them I had something going on. I didn't know anybody was coming. They didn't call me and let me know someone was coming. I would have said to not send someone because I was not there. I felt bad for the people that came. I thought they would have called me first. I thought that wasn't very professional. I would recommend them. I have had some problems lately, but I don't hold that against them.

Dali M_1

They have helped me the most by helping me take care of my mom. It was a tremendous help for me. She treated her like a queen. I like that they are loving and caring.

Amy B_10

She has been very helpful. She is certainly much needed here for my husband and I, and she has been amazingly helpful. I would recommend BrightStar Care to anyone very highly. She is way up.

D J

The difficulty that I am having is that I am 85 years old, and without any help from BrightStar, I do not know how my husband would be able to get out of the hospital, since I would not be able to take care of him. I would highly recommend them because I like the way they treat us.

Nancy G

They could come in and do what they are supposed to do. They could do housework, bathe me, wash my hair, make my bed, change my sheets, and do things like that. When they come, they could care for the patient and make them something to eat. I am bed bound. They could tidy up a bit and not just sit and talk.

Joyce S_10

They help me with my shower, and they change my bed, which I cannot do anymore. I enjoy their company, and they are very sweet girls.

Belinda S

Once we were assigned to a particular caregiver, and we had such a positive experience. The caregiver we have now, which we have had for awhile, is prompt, gets along with my loved one, does everything I ask her to do, and is very appreciative.

Robert David B

They should help him to have a better shower than he is currently receiving. That's all they do for him. They should improve the quality of care.

Alicia T

They give me the care I need, when I need it. I enjoy the flexibility and professionalism.

David W_6

They give me the services that I need, such as physical therapy. I like the customer care.

Tatiana

We have many nurses and helpers, and they really know how to work with her. They will sit down, talk to her, and take their time to help her. They really care about her. I like that the nurses are awesome, they are all really friendly, and they are willing to help. They really care about what they are doing. They know how to respond to any issues immediately.

Anonymous_931

They are great, and they take care of my loved one when asked and are prompt about it. I would say that they are very prompt and a very good service.

Vera R_1

It has a big impact on her life. She's legally blind, diabetic, and has amputations that make it hard for her to get around, so they are very helpful for her. My mom seems to like the service, and the girls they send out are polite and respectable.

Brian S_5

They have helped the most by letting me know about things from the doctors. I would tell them that the nurses are great, on time, and caring.

Priscilla H_1

It helps me with laundry and personal things. I have had great girls. They have been really good about getting someone out here to me. They have excellent service.

George R_1

The overall quality of the care has been fair. They seem to have quality people coming and taking care of my mother. They all do their best to make her comfortable and do what they can while they're here.

Anonymous_324

One of the things they helped with the most with was the bed baths. They could train their caregivers better. They don't make good use of their time as they are in and out pretty quick. I didn't get the time I paid for.

Martha S

It helps my mother because someone is living with my loved one. They have great customer service and staff.

Beth K

It made it a lot easier for me because I needed the help so I could get things done. I felt that they were very attentive to what she wanted initially, and what we needed for her. The employees were prompt, and I felt that they were professional. I could depend on them.

Dona J

The times when BrightStar Care has to pick caregivers for me, they wait until the last minute and then just pick anyone that is available. I have given them as much information as possible, but they don't seem to use that information. I don't feel like they try very hard to place the right caregivers with me and I don't feel like they really care.

Linda A

The caregiver was with her 24/7. They were right there, and they did everything for her. BrightStar Care was very responsive, very polite, and attentive.

Anonymous

The caregiver does anything that I have wanted done. The services that I have received have been very good. I think that BrightStar Care should allow their employees to have paid sick days and I think that their employees should get a one week of paid vacation.

Felicia-daughter

I didn't have to wait to get help for my dad and they provided me with a lot of information. I believe they put out the best home health care. They're really knowledgeable, especially with dementia patients.

Eric "

I could do what I wanted to do while they took care of my mom. The people seem like they know what they're doing. They're competent.

Anonymous

They helped by giving companionship and cooking. The scheduling people are very responsive. They are on the high end of pricing.

Ben S

They are very personable. They answer my questions and phone calls immediately and are very responsive to our needs. It has made life easier like in regards to the concerns like hygiene and companionship. I would like to be able to get a consistent schedule with the same people soon.

Joellen N

They were very helpful when I set up the care for her and answered all my questions. They were there while she was recuperating from the hospital. I was only there for a couple days to set it up before returning home.

Vivian C

I would tell someone that the caregiver is as good as gold. We only have her from BrightStar Care and is a good representative of the company. BrightStar Care meets all of my mom's needs. They make sure she doesn't do things that she shouldn't be doing.