I toured New Haven Assisted Living and Memory Care-Schertz. It was good. The staff were all very nice. They knew what they were talking about. They were good. The rooms were kind of bleak though. They were small. The common area was nice. The grounds were OK, but nothing spectacular. I really didn't go out and look at the grounds, I just kind of looked through the window. They had a TV room, and that was the main thing about this place.
New Haven Assisted Living and Memory Care - Schertz
Offers Assisted Living and Memory Care
9 Reviews
2300 FM 3009, Schertz, TX 78154
Call
(800) 385-2527
Reviews of New Haven Assisted Living and Memory Care - Schertz
Assisted Living Reviews for New Haven Assisted Living and Memory Care - Schertz
January 21, 2023
I visited this facility
September 16, 2022
I visited this facility
I thought that New Haven Assisted Living and Memory Care - Schertz will be the best fit for my father. It's the most convenient location for us. I didn't have any negative things to say about the place. It's a smaller facility, and I like the fact that they have 24-hour staffing for any medical issues. It seems to be very organized as far as working on personal assistance for the residents, that they would have a timeframe and a calendar to go through. The employees were very helpful, if I had any questions after work hours, I was told that they would be available to answer any questions that popped up. It was very clean and there wasn't a lot of clutter. It was wide open for people that had different medical devices to get through them like walkers, or wheelchairs. Everything was laid out pretty well, even the rooms were easy to access. They had a person that comes in that does the salon, they offered activities and they have a calendar like they do exercise.
August 03, 2022
I visited this facility
We liked that the New Haven Assisted Living and Memory Care - Schertz was kind of a small facility. It was very much like a home with a lot of bedrooms. Everyone was very nice there. We liked the layout of the facility. The rooms were big enough. The thing that we didn't like was that they didn't have an enclosed yard area. They have a nice patio. The staff was very nice, but I think she was fairly new. She didn't seem knowledgeable because she knew nothing about the pricing. I don't think she was an administrative person at all. They had a small little kitchen that was nice with a microwave, a sink, a refrigerator, and a nice little counter.
January 29, 2022
I visited this facility
New Haven Assisted Living and Memory Care - Schertz is a smaller facility. It's not quite as open. It's an older facility. It's very clean. The people were very friendly. The only thing I didn't like about it was that the memory care wing was across the parking lot from the assisted living. There's no hallway or nothing connecting them. The memory care people have to be taken outside and across a parking lot to interact with other people. The rooms were clean.
I was actually there at lunchtime, and the food looked amazing. The dining room was well lit. It's not huge, but big enough size for the number of residents that are in there. Their kitchens were basically in the center, so they could actually watch them cook. You could smell the food down the halls. There was no open concourse in the middle.
The memory care had an enclosed porch patio. It was nice. I really wouldn't have a problem putting my father in there at all, but it was a little farther for us.
August 09, 2021
I visited this facility
I like New Haven Assisted Living and Memory Care, otherwise, we wouldn't go there, and my husband will be moving in there. It's got a nice outdoor, and it's got a nice sunny area. The rooms are really large. It has a nice huge bathroom. I like the people there, it seemed like a nice place for a short respite for my husband. The one who assisted me was very nice, and I like her. She even made a follow-up call, so I like her. The place was spotless, and it was very homey. I liked it because it only has 13 people there. It has a huge walk-in bathroom in his restroom.
Provider Response
Hi Sheila, Thank you so much for your positive feedback around our New Haven community! We are so glad to hear that you had such a great experience! Thank you again and look forward to have your family join our New Haven family!
September 03, 2019
I visited this facility
New Haven Assisted Living and Memory Care Schertz was beautiful and secure, but it cost more than what I'm already paying for my husband. The apartment was fine. I saw both their assisted living and memory care facilities. They had games, church, music, and they can go outdoors and still be secure. They had sitting rooms with TVs and TVs in their rooms as well. The staff was friendly and very cordial. The facility was very clean and very good looking.
June 04, 2019
I am a friend or relative of a current/past resident
New Haven was a very nice facility, but they're short staffed and very unorganized. They were not adequately making sure that all the medications were available for my father and they didn't have a good response time when he called them. The administrator went from being a CNA to an administrator. I don't think she had the knowledge or capability of being an administrator in that facility. She didn't have appropriate training. She was getting help from the nurse on how to run things. After my father had fallen a couple of times and had to be hospitalized for it, I felt he needed a better level of care. They play bingo and some people come in, but it didn't seem so lively there, which has a lot to do with their residents. The rooms were really nice, very roomy, and clean, even the bathrooms. They have a kitchen in the middle of the whole building as you walk in.
Provider Response
Hi David, thank you for taking the time to leave your thoughts. We are very sad to hear that dad did not have a positive experience during his stay here. We take all feedback seriously and always welcome constructive criticism to inform us on how we can provide better service. Our organization continues to heavily invest in on-going training programs that will improve our staff's ability to care for our residents. We strive to provide a culture in our organization where our employees have advancement opportunities to grow professionally, we also understand there comes a learning curve with those promotions. We continue to look at ways to enhance our training programs for our leaders to have the skill set required as Administrator. We regret that your experience did not match up to the standards we constantly provide to our residents and their families. Thank you again for taking the time to share your comment.
May 21, 2018
I visited this facility
I didn't have any problem with New Haven. The appearance was great. The people seemed to care about what they're doing. The person during the tour was very nice. I saw where they feed the residents in a communal area. I liked it very much and liked what I saw.
October 28, 2015
I visited this facility
New Haven was very nice. I like this facility the best. There wasn't anything I didn't like about it. It was my mother who made the choice that she would rather be in a nursing home because she didn't want to be in a room by herself. New Haven was assisted living, so they have apartments. My mother would have her own apartment. The staff was very nice. The atmosphere was very home-like. The lunch room for everybody was in the center of the building. They only have 15 units, and everybody has their own room, their own bathroom, their own small living area with television, refrigerator, microwave, and sink. It was like living in a little apartment. I would recommend this facility. They have the same activities as with the other facility.
Costs for New Haven Assisted Living and Memory Care - Schertz
Services and Amenities of New Haven Assisted Living and Memory Care - Schertz
Costs
- Rent Plus Care Fees
- Entry Fee
- Fee Structure Extra: We Offer A Month To Month Rental
- Assisted Living Starting At: $3700/month
- Memory Care Starting At: $5200/month
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Do Not Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- In Room Kitchens
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Coffee Shop
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Security Gate
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Internet Enabled Rooms
- Wifi
Health services
- Medication Management
- Physical Therapy
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Fitness Room
- Gardening
- Cooking
- Arts And Crafts
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
Languages
- English
General
- Resident Capacity: 16
- Staff Patient Ratio: 1 To 8
- Respite Care
- Minimum Age: 55
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
Licenses
- State Licenses: 105480, 105481
About New Haven Assisted Living and Memory Care - Schertz
Welcome to New Haven Assisted Living and Memory Care
At New Haven Assisted Living and Memory Care, our centrally located kitchen allows the smell of home cooking to permeate throughout the house, enticing residents out of their rooms to enjoy delicious meals and the companionship of others.
Our cozy physical design allows residents to enjoy the kitchen, dining, and living room only a few steps from their private apartment. Just around the corner is another day room, a hair salon, and a sunroom. We eliminated long halls and hidden corridors so our residents won’t lose their way. Activities are at their doorstep, and caregivers are close at hand. Depression and insecurity are minimized by our close, open, and home-like atmosphere where friendship and caring are optimized.
Memory Care at New Haven
We believe that our residents, who experience progressive illness with cognitive impairment and challenges, still have the right to experience life with opportunities for growth and fulfillment. We understand that those with memory challenges experience a very different environment. We support our residents, in their reality, and the people who love them.
Our Philosophy of Care
- Choice
- Respect
- Patience
- Flexibility
- Individuality
- Life Enrichment
- Kindness
- Quality of Life
We have made every effort to provide a homelike, friendly and family-oriented environment; however, the most important service we provide is quality care for our residents.
- Home Environment for 16 Residents
- Private Bedroom, Bath, and Kitchenettes*
- 24-hour Qualified and Caring Staff
- Medication Reminders
- Individualized Care Plans
- Health Assessments
- Dressing & Hygiene Assistance
- Housekeeping & Laundry
- Delicious, Dietician-Approved Meals & Snacks
- Family & Special Occasion Dining
- Recreational & Social Activities
- Wireless Emergency Call & Monitoring
- Scheduled Transportation
- Complimentary TV w/basic cable & Internet
- Hair Salon & Hairdresser
- Common Area with Large Screen TV
- Beautiful Gazebo, Patio, and Landscaping
- Respite Care
Choosing new living arrangements for yourself, or for someone you love, can be difficult. We look forward to answering your questions and showing you why New Haven Assisted Living and Memory Care is the perfect choice. To schedule a personal tour of our campus or to answer your questions, please us a call.
What Makes Us Special
We know that it can be difficult to accomplish routine activities; therefore, we offer caring assistance twenty-four hours a day, seven days a week, in a beautiful home environment. We know that loneliness and boredom can plague seniors; therefore, we promote a stimulating and social atmosphere. We know that support of our residents’ independence and individuality is vital to their desire to thrive; therefore, we exist to accommodate their special needs.
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