Brookdale New Braunfels

Offers Assisted Living

18 Reviews

2457 Loop 337

New Braunfels

78130

Brookdale New Braunfels

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3.8 18

Sherry 2022-05-17 I absolutely love Brookdale New Braunfels. My mom has a lot of losses in her life in the last several years. She has been so unhappy no matter where she's been or what's been going on, but when we went to view the facility, she immediately fell in love with it. The day I showed up with her and they opened the door, she says, "I'm home." She calls me and there is joy in her voice for the first time since before my sister died. She has said nothing but wonderful things. When I come to visit, the staff is amazing. They are keeping her engaged, so that she's not isolating herself. They're doing activities with them. The layout of the room was perfect. My mother wanted to be in an apartment, but she couldn't because she needs round-the-clock care more or less. The room she's in has a sitting room with a small kitchenette, which is just the microwave, the sink, and a small fridge. It has a bedroom with a nice-sized closet and its own personal bathroom with a shower. The layout is perfect. It gave my mom the feeling of being in her own apartment, and still gave us the peace of mind that people are going to take care of her, make sure she's fine, and that she gets her medicine when she's supposed to. I couldn't ask for a better place. It's great. In their dining area, nobody stays in their wheelchairs. They help them all get into a regular chair. They have a large area that has a TV and everyone can sit there. They have separate rooms that we can get if we want to have a family get-together, almost like a party room. They have another room that is set up like a study almost, but it has a TV in there, nice chairs for sitting and reading, a poker table set up, and another table set up for crafts. They allow pets as long as it's a pet you can take care of. It's pretty much a locked-in facility. None of the doors will just open. They have to have the codes to open them except the emergency exits, but it's not free access. If anything gets opened without putting in the code, alarms go off. There's no chance of anybody wandering out. It's very secure in that sense. In the center of the building is an outside area. They have a garden and a place where people can plant and an area for the pets and just for people to go and sit outside, and it's all very well maintained. The assistance that they give is specialized to the needs of the residents. It's a beautiful setup. They take care of the facility very well. The food is amazingly well. They have two menus for every meal that people can choose from. My mother can't handle most meats, so she eats a lot of fish. They will give her an additional menu with fish options for her. They always go above and beyond. She doesn't even want any snacks in her room. She said the food is so good. I really like the activities, too. They publish a calendar every month and we're able to highlight things for my mom. If we tell them we want her to be involved in something, they'll go get her if she doesn't come out. The value for the money is good. It's just a bit more than what I would want to pay. It's more on the upscale side of it, so it makes sense. I just wish it was less. I hope that other people find this place and can make it a home for their families because this has been an amazing place for us. It's given such a weight off of my shoulders. I am a friend or relative of a current/past resident

5 5 1

Roxi V. 2020-01-29 The rooms are small very very clean and nice. Great activities and lots of excellent attention and care. Caregivers and staff actually know you! The food is very good. Made to order breakfast and many options. This has been a perfect place for my dad. He is a current resident. Good location and wonderful staff! I am a friend or relative of a current/past resident

5 5 1

Linda 2019-12-20 Brookdale New was not compatible for my mother. They only had a small refrigerator that was on the floor, it was like a college dorm refrigerator. The rooms were too small for her, and the people there were in much worse shape than she was. They were all in wheelchairs and it didn't seem like the kind of place that she would be happy in. The staff there was terrific and the building itself was very clean and nice. It was just too small for her. I visited this facility

5 3 1

Resident 2018-11-29 I lived at Brookdale New Braunfels. They had us play dominoes and so on, but all I ever did was play bingo. Some of the staff members were great, and some were lousy. They had a lot of activities, but the rooms were really small. The building and everything was very small. I am/was a resident of this facility

5 2 1

Barbara 2018-06-30 My uncle liked Brookdale New Braunfels. The rooms were absolutely perfect for assisted living. I saw some activities going on, like puzzles. They had a person in charge of making sure that people come down and eat, and she did a wonderful job talking with my uncle. We had a meal there and it was very good and more than adequate. The dining area was open and spacious. There's a place where you can eat privately if you have some family there. It meets all the needs for someone in assisted living. I visited this facility

5 5 1

Robert 2018-01-16 I didn't get a great impression of Brookdale New Braunfels. It's in a congested area, it's under construction, and the rooms are very small. I didn't like that it's a locked in area and you'd need help coming in and getting out, which makes it more like skilled nursing than assisted living. The amenities and activities were OK. They showed me what people were doing. They allow smoking in an area where I would like live, and I didn't like that. I visited this facility

5 2 1

Anonymous122543950 2016-03-26 I was impressed with Brookdale in New Braunfels because the location was good, it was clean, and the staff was very informative, polite, and helpful. The residences were very welcoming and had good things to say about the place. The rooms were of ample size. The place was clean and well kept, and the layout was good. The staff was very helpful and gave me the information that I needed. I will recommend this community. I visited this facility

5 5 1

Jeannie4 2014-09-30 Sterling House is very friendly and clean. The apartment is like a studio. It could be adequate, but they are much smaller. The staff is very friendly and very helpful. They have a good variety of activities. I would say their dining facility is much smaller, so it’s not quite as nice. Nothing wrong, but they’re just smaller and simpler. I visited this facility

5 3 1

Caring93622550 2014-09-23 I didn’t like Sterling House. I thought it was old fashioned and not very well kept. It was just an older place and a little bit outdated, but they did have activity sections. The staff was very nice too. I visited this facility

5 4 1

Caring83330750 2014-06-15 Sterling House of New Braunfels is very nice. It's more like small apartments. Everything is first-class, the people and the facility. We had lunch with the onsite manager, and with a couple of other people, and several people were coming to talk to us just to say hello. The lunch they served was good, but I don't know if it was their regular lunch or not, because we were in a special little garden-type dining room. For activities, I'm sure they have the normal, standard activities like bingo, trips to towns, and stuff like that. However, Sterling House is more expensive than where my mom is currently. I visited this facility

5 5 1

Barbara31239950 2014-04-11 I visited Sterling House, which I absolutely fell in love with. I preferred Sterling House because it's smaller and doesn't seem as institutionalized. I like the smaller size, the feeling of being almost in a home or in a small motel. The cleanliness was wonderful. The people who worked there who I talked with and visited with were just excellent. The aroma of the good-smelling food was just unbelievable. I think that they give a lot better individualized care. They seem like a big family. I talked with some of the tenants who were there and visited one lady's room, so it just felt more like you're in a personal home, a private home as opposed to a facility. I visited this facility

5 5 1

Caring77934550 2014-02-28 We’ve already placed her at Sterling House of New Braunfels. The rooms are very nice. It feels like you're at home. The staff are very personable people. They have quite a bit of activities. They have cards and a lot of different things depending on what they want to do. I am a friend or relative of a resident

5 4 1

Caring79500350 2014-02-27 The fellow who lead us around Sterling House was very warm and outgoing. He did know all the information right out. The reason we didn't like it is because it's a very small facility the rooms were tiny. There's a kitchenette rather than a kitchen. The residents were way older than they are, and that my parents would be sitting around bored a lot. Personally, I didn't really like it. I know that they just did a lot of remodeling. And I think that's probably overdue because it seems old and rundown. So that's good. But the room seems dark. I didn't like how you just walk into the front room and then right into the bedroom. There was just no personal feeling to it. It just seem like a tiny room that I couldn't wait to get out of. It didn't feel like home. I visited this facility

5 2 1

Momma Bee 2013-11-07 The administrators were very helpful and offered suggestions to make the move easier. I visited this facility

5 5 1

Madeline5 2013-09-30 Sterling House was fine. The staff was okay. They were informative. They had beauty shop and barbershop. They had a well-kept outdoor area. The room was clean and well organized. However, it wasn't big enough and they don't have many people living there. I would want more people because they would have more activities. They gave me a calendar of their activities and they would take you to the doctors, but you had to pay extra. I visited this facility

5 3 1

Leaf24 2013-09-30 Sterling House was a small facility. It felt more like being in a home versus being in an institution. The staff was very friendly and the facility seemed clean. I didn't notice anything that turned me off. I visited this facility

5 3 1

Joan27 2013-09-18 We weren't as happy with Sterling House as much as we were with the other facilities. It is nice and everything but it is not like the others, although I can't explain why. However, the living environment is friendly and the staff seems helpful. I would still recommend this place to others. I visited this facility

5 4 1

commercesd 2012-06-03 The Sterling House of New Braunfels was in the same vicinity where we were visiting the area to look at possible places for my brother's friend. The facility looked like it was well tended the grounds were neat. The outside area was ample, with plenty of seating areas to enjoy. The interior had a nice decor throughout. The variety of activities offered was impressive. Just about any hobby you might have can be accommodated and more. The staff goes out of its way to suggest stimulating things to do from gardening, to reading, playing games and outings in and around the community. The lunch we saw looked and smelled really delicious. The menu looked interesting and we were really impressed with the selections available. The rooms we viewed were all very clean, well-kept and inviting kind of resembling what you might find at a charming bed and breakfast, but more personalized. The gym equipment and exercise room was large and had a variety of options to choose from. The library had a large book selection. This facility really looked like a place that anyone would enjoy living in. We would recommend that anyone looking for a place for their loved one to live should check it out. I visited this facility

5 4 1

2457 Loop 337, New Braunfels, TX 78130

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Brookdale New Braunfels (800) 385-2527

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Reviews of Brookdale New Braunfels

18 Reviews Write a review

Food

(3 Reviews)

Staff

(5 Reviews)

Facility

(5 Reviews)

Activities

(2 Reviews)

Value

(2 Reviews)

Assisted Living Reviews for Brookdale New Braunfels

May 17, 2022

By Sherry

I am a friend or relative of a current/past resident

I absolutely love Brookdale New Braunfels. My mom has a lot of losses in her life in the last several years. She has been so unhappy no matter where she's been or what's been going on, but when we went to view the facility, she immediately fell in love with it. The day I showed up with her and they opened the door, she says, "I'm home." She calls me and there is joy in her voice for the first time since before my sister died. She has said nothing but wonderful things. When I come to visit, the staff is amazing. They are keeping her engaged, so that she's not isolating herself. They're doing activities with them. The layout of the room was perfect. My mother wanted to be in an apartment, but she couldn't because she needs round-the-clock care more or less. The room she's in has a sitting room with a small kitchenette, which is just the microwave, the sink, and a small fridge. It has a bedroom with a nice-sized closet and its own personal bathroom with a shower. The layout is perfect. It gave my mom the feeling of being in her own apartment, and still gave us the peace of mind that people are going to take care of her, make sure she's fine, and that she gets her medicine when she's supposed to. I couldn't ask for a better place. It's great. In their dining area, nobody stays in their wheelchairs. They help them all get into a regular chair. They have a large area that has a TV and everyone can sit there. They have separate rooms that we can get if we want to have a family get-together, almost like a party room. They have another room that is set up like a study almost, but it has a TV in there, nice chairs for sitting and reading, a poker table set up, and another table set up for crafts. They allow pets as long as it's a pet you can take care of. It's pretty much a locked-in facility. None of the doors will just open. They have to have the codes to open them except the emergency exits, but it's not free access. If anything gets opened without putting in the code, alarms go off. There's no chance of anybody wandering out. It's very secure in that sense. In the center of the building is an outside area. They have a garden and a place where people can plant and an area for the pets and just for people to go and sit outside, and it's all very well maintained. The assistance that they give is specialized to the needs of the residents. It's a beautiful setup. They take care of the facility very well. The food is amazingly well. They have two menus for every meal that people can choose from. My mother can't handle most meats, so she eats a lot of fish. They will give her an additional menu with fish options for her. They always go above and beyond. She doesn't even want any snacks in her room. She said the food is so good. I really like the activities, too. They publish a calendar every month and we're able to highlight things for my mom. If we tell them we want her to be involved in something, they'll go get her if she doesn't come out. The value for the money is good. It's just a bit more than what I would want to pay. It's more on the upscale side of it, so it makes sense. I just wish it was less. I hope that other people find this place and can make it a home for their families because this has been an amazing place for us. It's given such a weight off of my shoulders.

January 29, 2020

By Roxi V.

I am a friend or relative of a current/past resident

The rooms are small very very clean and nice. Great activities and lots of excellent attention and care. Caregivers and staff actually know you! The food is very good. Made to order breakfast and many options. This has been a perfect place for my dad. He is a current resident. Good location and wonderful staff!

December 20, 2019

By Linda

I visited this facility

Brookdale New was not compatible for my mother. They only had a small refrigerator that was on the floor, it was like a college dorm refrigerator. The rooms were too small for her, and the people there were in much worse shape than she was. They were all in wheelchairs and it didn't seem like the kind of place that she would be happy in. The staff there was terrific and the building itself was very clean and nice. It was just too small for her.

November 29, 2018

By Resident

I am/was a resident of this facility

I lived at Brookdale New Braunfels. They had us play dominoes and so on, but all I ever did was play bingo. Some of the staff members were great, and some were lousy. They had a lot of activities, but the rooms were really small. The building and everything was very small.

Provider Response

We appreciate you taking the time to share your feedback and will share your concerns with our management team for review.

June 30, 2018

By Barbara

I visited this facility

My uncle liked Brookdale New Braunfels. The rooms were absolutely perfect for assisted living. I saw some activities going on, like puzzles. They had a person in charge of making sure that people come down and eat, and she did a wonderful job talking with my uncle. We had a meal there and it was very good and more than adequate. The dining area was open and spacious. There's a place where you can eat privately if you have some family there. It meets all the needs for someone in assisted living.

January 16, 2018

By Robert

I visited this facility

I didn't get a great impression of Brookdale New Braunfels. It's in a congested area, it's under construction, and the rooms are very small. I didn't like that it's a locked in area and you'd need help coming in and getting out, which makes it more like skilled nursing than assisted living. The amenities and activities were OK. They showed me what people were doing. They allow smoking in an area where I would like live, and I didn't like that.

Provider Response

We apologize that your tour of Brookdale New Braunfels did not meet all of your expectations. Please be assured our staff is continuously committed to providing the highest-quality service and care for each resident and we will share your feedback with our management team.

March 26, 2016

By Anonymous122543950

I visited this facility

I was impressed with Brookdale in New Braunfels because the location was good, it was clean, and the staff was very informative, polite, and helpful. The residences were very welcoming and had good things to say about the place. The rooms were of ample size. The place was clean and well kept, and the layout was good. The staff was very helpful and gave me the information that I needed. I will recommend this community.

September 30, 2014

By Jeannie4

I visited this facility

Sterling House is very friendly and clean. The apartment is like a studio. It could be adequate, but they are much smaller. The staff is very friendly and very helpful. They have a good variety of activities. I would say their dining facility is much smaller, so it’s not quite as nice. Nothing wrong, but they’re just smaller and simpler.

Provider Response

Thank you for taking the time to share your thoughts about our community. Your feedback is always considered and appreciated!

September 23, 2014

By Caring93622550

I visited this facility

I didn’t like Sterling House. I thought it was old fashioned and not very well kept. It was just an older place and a little bit outdated, but they did have activity sections. The staff was very nice too.

June 15, 2014

By Caring83330750

I visited this facility

Sterling House of New Braunfels is very nice. It's more like small apartments. Everything is first-class, the people and the facility. We had lunch with the onsite manager, and with a couple of other people, and several people were coming to talk to us just to say hello. The lunch they served was good, but I don't know if it was their regular lunch or not, because we were in a special little garden-type dining room. For activities, I'm sure they have the normal, standard activities like bingo, trips to towns, and stuff like that. However, Sterling House is more expensive than where my mom is currently.

April 11, 2014

By Barbara31239950

I visited this facility

I visited Sterling House, which I absolutely fell in love with. I preferred Sterling House because it's smaller and doesn't seem as institutionalized. I like the smaller size, the feeling of being almost in a home or in a small motel. The cleanliness was wonderful. The people who worked there who I talked with and visited with were just excellent. The aroma of the good-smelling food was just unbelievable. I think that they give a lot better individualized care. They seem like a big family. I talked with some of the tenants who were there and visited one lady's room, so it just felt more like you're in a personal home, a private home as opposed to a facility.

February 28, 2014

By Caring77934550

I am a friend or relative of a resident

We’ve already placed her at Sterling House of New Braunfels. The rooms are very nice. It feels like you're at home. The staff are very personable people. They have quite a bit of activities. They have cards and a lot of different things depending on what they want to do.

February 27, 2014

By Caring79500350

I visited this facility

The fellow who lead us around Sterling House was very warm and outgoing. He did know all the information right out. The reason we didn't like it is because it's a very small facility the rooms were tiny. There's a kitchenette rather than a kitchen. The residents were way older than they are, and that my parents would be sitting around bored a lot. Personally, I didn't really like it. I know that they just did a lot of remodeling. And I think that's probably overdue because it seems old and rundown. So that's good. But the room seems dark. I didn't like how you just walk into the front room and then right into the bedroom. There was just no personal feeling to it. It just seem like a tiny room that I couldn't wait to get out of. It didn't feel like home.

Provider Response

We are sorry to hear your tour of Brookdale New Braunfels did not meet your expectations. We want to thank you for taking the time to visit and provide feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.

November 07, 2013

By Momma Bee

I visited this facility

The administrators were very helpful and offered suggestions to make the move easier.

September 30, 2013

By Madeline5

I visited this facility

Sterling House was fine. The staff was okay. They were informative. They had beauty shop and barbershop. They had a well-kept outdoor area. The room was clean and well organized. However, it wasn't big enough and they don't have many people living there. I would want more people because they would have more activities. They gave me a calendar of their activities and they would take you to the doctors, but you had to pay extra.

September 30, 2013

By Leaf24

I visited this facility

Sterling House was a small facility. It felt more like being in a home versus being in an institution. The staff was very friendly and the facility seemed clean. I didn't notice anything that turned me off.

September 18, 2013

By Joan27

I visited this facility

We weren't as happy with Sterling House as much as we were with the other facilities. It is nice and everything but it is not like the others, although I can't explain why. However, the living environment is friendly and the staff seems helpful. I would still recommend this place to others.

June 03, 2012

By commercesd

I visited this facility

The Sterling House of New Braunfels was in the same vicinity where we were visiting the area to look at possible places for my brother's friend. The facility looked like it was well tended the grounds were neat. The outside area was ample, with plenty of seating areas to enjoy. The interior had a nice decor throughout. The variety of activities offered was impressive. Just about any hobby you might have can be accommodated and more. The staff goes out of its way to suggest stimulating things to do from gardening, to reading, playing games and outings in and around the community. The lunch we saw looked and smelled really delicious. The menu looked interesting and we were really impressed with the selections available. The rooms we viewed were all very clean, well-kept and inviting kind of resembling what you might find at a charming bed and breakfast, but more personalized. The gym equipment and exercise room was large and had a variety of options to choose from. The library had a large book selection. This facility really looked like a place that anyone would enjoy living in. We would recommend that anyone looking for a place for their loved one to live should check it out.

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Questions about Brookdale New Braunfels

Describe the overall population of assisted living residents at Brookdale New Braunfels. What is their average age? What are their favorite things to do?

Our residents range from 70s to 90s. They love listening to our entertainers and play a fierce game of bingo!

What programs or activities does Brookdale New Braunfels offer to enrich residents' well-being?

Weekly walking club, bingo and puzzle clubs. Monthly outside entertainment ranging from music to animal entertainment.

What places are near Brookdale New Braunfels or within walking distance for assisted living residents to enjoy?

Landa park, local churches, and shopping centers.

What transportation services does Brookdale New Braunfels offer to assisted living residents?

We offer transportation to doctors appointments and also shopping trips.

What makes the chef or dining program at Brookdale New Braunfels exceptional? What kind of menu can assisted living residents expect?

Our chef has been with us for 10yrs, and takes great pride in the meals she prepares. One of her specialties is her chicken n' dumpling soup!

What safety features or security measures does Brookdale New Braunfels offer to assisted living residents?

We are a coded access community, meaning all exterior doors require a key code for entry.

How does Brookdale New Braunfels keep residents' families informed about their loved ones?

Consistent open lines of communication with our families.

What is the care staff-to-resident ratio at Brookdale New Braunfels during daytime and nighttime hours?

We have a wonderful program which allows us to match our staffing to our current resident needs; along with a standard “safety staffing number”.

If Brookdale New Braunfels accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We accept dogs/cats. We have a wonderful courtyard area that residents can enjoy with their pets.

What ongoing senior care training does the staff receive?

We have a monthly associate safety training, as well as yearly certification. We are also licensed by the state of Texas.

What safety features or security measures does Brookdale New Braunfels provide to protect residents who wander?

We are a coded access community. All exterior doors require a code to enter/exit.

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Services and Amenities of Brookdale New Braunfels

Room and housing options

1-bedroom apartments
Studio Apartments

Dining options

In Room Kitchenette
Dining Room Shared Meals
Room Service For Meals

Features

Beauty Barber Shop
Resident Transportation
Party Space
Tv Room
Garden And Patio
Resident Parking
Security Gate
Features Extra: Library

Cleaning services

Private Cleaning Services
Housekeeping
Laundry For Clothing

Technology and entertainment

Cable In Rooms
Wifi
Technology Extra: Emergency Call System

Health services

Hospice Care
Medication Management
Physical Therapy
Nurse On Staff: Yes

Activities

Offsite Activities
Music
Games
Stories
Religious Services
Lectures Discussions
Book Clubs
Wii Sports
Fitness Room
Gardening
Cooking
Arts And Crafts

Financial guidance

Home Sale Assistance
Va Benefits Consultation

Guest services

Guest Parking
Guests At Mealtime
Overnight Guests

Diet

Low Fat
Low Salt

Languages

English

General

Respite Care
Minimum Age: 65
Pets: Yes

Range of services

Personal Care Assistants
Physical Therapy

Licenses

State Licenses: #000380

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About Brookdale New Braunfels

Brookdale New Braunfels provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.

We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

What Makes Us Special

Brookdale New Braunfels offers a home-like, welcoming atmosphere with customizable care plans and a caring and dependable staff who are available 24 hours a day. We have a secured community with floor plans set up for easy maneuvering. Our premier dining programs are focused on a fresh approach with home cooked meals and daily baked goods. Our activity schedule offers something for everyone to enjoy and promotes a healthy social life.

Brookdale New Braunfels

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Photos of Brookdale New Braunfels

Services and Amenities of Brookdale New Braunfels

Room and housing options

Dining options

Features

Cleaning services

Technology and entertainment

Health services

Activities

Financial guidance

Guest services

Diet

Languages

General

Range of services

Licenses

About Brookdale New Braunfels

What Makes Us Special

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