I toured Brookdale Germantown and I liked everything about it. The people are super nice, and the director was really friendly and helpful. I thought it was depressing from a personal point of view just because of where my mother is headed. But that's not a reflection on the community, that's just my pretty daunting task.
The director was very cordial, very easy to talk to, very knowledgeable, and very empathetic. They didn't have an opening at that, which was fine because we wouldn't be able to move right away anyway.
I didn't spend a lot of time looking at the facilities, but they have a lady that comes and cuts their hair. They have a spa, which my mother couldn't care less about. The dining room look nice and I'm sure it was fine. On the surface, it was clean, looked tidy, and was presentable.
7701 Poplar Ave., Germantown, TN 38138
Call
(800) 385-2527
Reviews of Brookdale Germantown
Assisted Living Reviews for Brookdale Germantown
April 16, 2022
I visited this facility
February 07, 2022
I visited this facility
Brookdale Germantown was a very beautiful community. They are small, the staff interacts with the patients. I had the chance to interact with one of the CNAs, and she allowed us to see one of her patient's rooms. And what I enjoyed about being able to see that was, I was able to see the level of care that she put into caring for her resident. The room was very neat and clean. Even though the resident was not in the room, it was still clean. She went in, if she had things laying around, she picked up. She also laid her clothes out for the next couple of days, which I thought was pretty cool. So the residents didn't have to worry about trying to figure out what to put on or to get themselves dressed for the next couple of days, that was already done for her. So they take a lot of time with their residents, and I loved that.
I could see they were getting lunch ready when we visited, so they weren't quite done, but the food did smell good there. So I was very pleased overall with that. I'm looking forward to speaking to the executive director. However, the royals are price-wise on the high side of our budget. However, they were willing to provide us with information on other programs that would assist in costs, which I thought was a good thing.
August 17, 2021
I visited this facility
I liked Brookdale Germantown, but it's very expensive. I checked their assisted living. I was able to taste the food, they have good food choices. The amenities, they have community days, they have movie days, they have popcorn and soda just like in a real movie, and it's nice. The layout is nice, it's something that you can remember, you can get in and out pretty well.
August 08, 2021
I visited this facility
Brookdale Germantown was very good and they were very informative. The lady who gave the tour was just wonderful. The place was very clean and it smelled nice. The residents I saw looked happy.
It's assisted living and the rooms that I was shown as an example were very roomy and very comfortable looking. My father-in-law would have liked them.
There's a nurse on duty 24/7. They had a hair salon. They offer religious services on the weekends, and there are places to watch movies and socialize. They have get-togethers, and I think they go out on shopping trips too. They make root-beer floats and ice-cream sundaes. They have a little "happy hour time," which is cute.
It's a very quiet area. I was there early when I visited, so when I was just sitting in the parking lot, and I noticed how it's a very quiet, private area.
The staff was very nice and very knowledgeable. I also watched them interact with the residents, and it was very nice to see.
August 07, 2021
I visited this facility
I went to see Brookdale Germantown, and I wasn't as impressed with the inside as I am with the outside. The facility looked fine though. I saw some of the residents and they looked happy and well taken care of. I like the location too. The staff was friendly. They tried to show me and tell me about their place. The upkeep was good, but I expected it to be a little bit more inviting when you walk in the door. It's assisted living and (like several places) because of the pandemic, you almost can't see everything you need to see.The rooms I saw were good. They were a nice size.
March 21, 2021
I visited this facility
I visited Brookdale Germantown. They showed us one of the studio apartments, and they showed us around the facility too. I saw the dining area and the arts and crafts room. It was a good place, and the staff was really helpful and nice.
November 26, 2020
I am a friend or relative of a current/past resident
My mother moved into Brookdale Germantown. The experience is good, she seems to be enjoying it. The staff all seem very professional, very nice. Her accommodation is very nice, the facility is very clean, very professional, and very nice. The location is right there on Poplar, very easy to get to, they have a great, big, huge front porch that you can go visit your parents on, that's what they're doing now. You're not allowed in the building, but they can bring 'em outside, and sit on the covered porch. It's a nice facility, the staff go the extra mile, they call me, and they're really sweet.
December 13, 2019
I visited this facility
The staff giving the tour at Brookdale Germantown was good to me, they did their job and told me about what I needed to know. I had no problems with them. The rooms were okay, they seemed kind of small at first but taking into consideration where you're at, it's okay. They gave me brochures about their meal times. They have a dining area, it seemed open and comfortable for me. They had several different things for the residents. They have a TV room, they can sit out back and have coffee, and there were games that different people could do. The staff was really helpful.
June 19, 2018
I am a friend or relative of a current/past resident
We have no problems with Brookdale Germantown. Everybody's been wonderful, and the food is wonderful. They help my parents-in-law a great deal, like with showering, doing the laundry, and cleaning the place. They have the resident doctor and if they need to see him, they go in on Friday. They really like him. It's very expensive but OK. They moved in November 17.
November 01, 2017
I visited this facility
This is a great place!
Kind, caring staff. Loving
environment. Would surely
recommend.
August 21, 2017
I visited this facility
Brookdale was very nice, very clean, and we saw a couple of apartments. However, it was in between meals, so we didn't see a lot of people and my mother didn't seem as comfortable there. They have a van for doctors' appointments.
June 08, 2016
I visited this facility
Brookdale Germantown was really nice, but they did not have carpets on the floors. The room was pretty small and the shape of it was going to be hard to arrange furniture, but we really liked their staff. We liked the location, and that's probably Dad's 2nd choice. The rooms were clean.
February 23, 2016
I visited this facility
I did not like Brookdale Germantown. It wasn’t as clean, and the staff was not very friendly as other places. Their cafeteria looked OK, and the rooms were actually large, but the staff and cleanliness were my main concerns. The location was good and right next door to a hospital, so that was very nice.
Provider Response
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
August 27, 2015
I visited this facility
Brookdale Germantown was the most perplexing of all. They had the capacity to be very nice, but their current condition was not good. The carpet was all sticky and nasty. I knew they were going to be replacing it this fall, so that will not be the case later on. The person that we talked with was probably really good at heart, but she just came across as kind of jaded; maybe she needed to take a break or go on vacation. The rooms were actually pretty impressive, but there were various things about it that weren't good. I would suggest definitely replacing the carpet and cleaning up things when there is trash on the floor and stuff and having a more caring attitude. They definitely have potential, but in their current condition, there is no way we would move somebody in there.
Provider Response
We appreciate you taking the time to visit and share your feedback. We are committed to quality service and care and will review your feedback with our management team.
August 21, 2015
I am a friend or relative of a resident
My mother-in-law is in Brookdale Germantown. I like that it is homey. The rooms are large. They just feel like a comfortable place. I eat there; however, the food is not very good. They do need to improve on that. The grounds are very nice. It is very convenient to shopping and local hospitals.
August 13, 2014
I visited this facility
Southerland Place looked good on pictures but when you walked up the facility, the entryway was dirty. The outside exterior looked like it needs to have cleaning done to it too. However, it was very nice, pretty and formal looking in the inside. I liked the room they showed us, it had a good size. My mother-in-law walked out of the exercise room and said there’s a horse in there! The room wasn’t that big, it just had a distinctive smell to it. They showed us around the spa and we went upstairs to one area that’s like a balcony. But we can’t really get out of there so that’s kind of an issue to me.
Provider Response
Thank you for taking the time to share your thoughts about our community. Your feedback is always considered and appreciated!
August 11, 2014
I visited this facility
I just did not like the in-room accommodations at Southerland Place in Germantown, but it was nice because it was closer to my daughter.
July 31, 2014
I visited this facility
I looked at Southerland Place and it looked fine. The staff that I spoke with was friendly and very helpful. However, I didn't like the layout of the building. They didn't really have a designated activity area. It was like everybody was just hanging out in the lobby. They were assisted living but they don't have memory care and my mom needed memory care.
June 30, 2014
I visited this facility
Southerland's staff was very professional, very friendly, very hospitable, and very well prepared for our visit. They invited us for dinner, and it was a very nice dinner. All the key members of the staff came in while we were eating and introduced themselves. I saw single, studio-type rooms, and they were considerably smaller in size than what we had. The facility was very nice and clean. The drawback of the facility is the distance from my home and the proximity to other family members. It was much too far out of the way.
March 27, 2014
I visited this facility
The staff at Southerland Place were very professional and nice. They were very competent. There was nothing negative about the people at all; it was just my father, actually. My father thought it had a hotel kind of feel and they weren’t homey enough. It was just too overwhelming for him.
February 24, 2014
I am a friend or relative of a resident
We placed my dad at Southerland Place and he has been there for two weeks now. We had a very great impression in regard to this facility. I felt very at home there. I feel very relaxed and I can see that they are very resident-oriented. The staff interacts with the families and I thought that was very important. The rooms are great and in fact that was the deciding factor on why we chose this facility. It’s like a big house with little bedrooms. Dad really loves their food.
November 28, 2013
I visited this facility
Somebody walked us around Southern Place and the more I looked at it, the more it looked like a rehab place. The facility looked clean. The people were very pleasant; however, most of them were in worse shape than I was. We got to a certain place there where they were doing exercises. The staff looked very professional and very pleasant. For what they seemed to be doing, they're very good.
October 11, 2013
I am a friend or relative of a resident
Southerland Place is an excellent facility. It's just a great place for my mom! It's a Brookdale facility. This is our choice for Mom because its location is better for us. The residents and the staff are both wonderful. My mom has a beautiful room with a nice view. It is also spacious. It just couldn't be nicer! They have a wide variety of activities for their residents. They have things for memory and cognitive skills. They have crosswords, puzzles of all kinds, etc. They have singing, Bible studies, and movies.
April 11, 2013
I visited this facility
It was a very nice at Southerland Place. However, it was too expensive for me. I went to visit someone there and she's very pleased.
May 09, 2012
I am a friend or relative of a resident
My mom was here for about 4 months. Her Alzheimer's escalated to the point where she was wandering and she was no longer safe there. The staff had told me this from the front end but I never dreamed that she would wander.
I can't say enough kind things about the administration of Southerland Place. The director is top notch and took a personal interest in each resident there. No job was too big or small for her to manage. The care staff for the most part were friendly and engaging. I miss the sense of community that was there since she has moved to a new place
March 09, 2012
I visited this facility
This was a wonderful place to put a loved one in. My grandfather stays here. At first, I feared the whole idea of assisted living, but the friendly staff relieves my worries. I personally like the fact that he has an escort, who is truly kind to him. My grandfather was overweight when he first went into the facility, but their nutritious meals has allowed him to lose weight and be much more healthier. The family room was a great place to host his 80th birthday. This facility is highly recommended.
February 23, 2012
I visited this facility
I felt the staff was very nice during my father's stay at Southerland. The rooms were spacious and he always mentioned to us that the nurses were attentive. We visited several homes before choosing this one and the look of Southerland stood out from the rest. The look of the antiques reminded my father of the home he used to live in. I would recommend Southerland to anyone considering nursing homes.
September 29, 2011
I visited this facility
Southerland Place is an great place. My grandfather recently took ill and was we had to find a place for him to go. Southerland was a fantastic facility, we have not decided where we would put my grandfather but I like how my grandfather can go get a nice shave at the barbershop. The detail to which the facility is geared towards seniors is amazing. Antique furniture and decoration with modern appliances such as big screen tv's sets this facility apart. They give as much attention as needed and give their patients dignity. This process has been really difficult for me and the staff was very respectful. This facility is on the top of my list.
June 01, 2011
Visited this facility
We were only touring the facility as we were trying to finalize our decision for my parents, but my wife and I both agreed that this was definitely a front runner. We spoke with Debbie during our tour and found out that the facility was part of the Brookdale Senior Living network, which made a very good impression with us. We had read plenty of reviews for Brookdale and knew that any member site would be run with a specific set of quality assurances. Besides that, the staff are 100% insured and bonded, which, even though is almost assumed in this day and age, was nice to hear. The suites themselves are very luxurious and well lit, which is something I honestly could not say about some facilities we visited that day. The overall aesthetic of Southerland Place Germantown, combined with the available services and on site amenities (like a beauty salon and barbershop) made this a very serious candidate in our search.
Services and Amenities of Brookdale Germantown
Room and housing options
- Companion Suites: We Do Not Offer Companion Suites
- Studio Apartments
Dining options
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Library
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
- Pharma
Activities
- Offsite Activities
- Music
- Games
- Religious Services
- Lectures Discussions
- Wii Sports
- Fitness Room
- Gardening
- Arts And Crafts
Financial guidance
- Home Sale Assistance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
Diet
- Low Fat
- Low Salt
Languages
- English
General
- Resident Capacity: 55
- Staff Patient Ratio: 6:1
- Minimum Age: 65
- Pets: Yes
Range of services
- Physical Therapy
Licenses
- State Licenses: 00000073
About Brookdale Germantown
Brookdale Germantown provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.
We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
What Makes Us Special
A community that is only 50 apartments with a homelike atmosphere. Right next door to Methodist Hospital with physicians who come to our community if the resident prefers.
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