Brookdale Germantown

Offers Assisted Living

29 Reviews
7701 Poplar Ave., Germantown, TN 38138
Call (800) 385-2527
Brookdale Germantown (800) 385-2527

Reviews of Brookdale Germantown

29 Reviews Write a review
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Assisted Living Reviews for Brookdale Germantown

June 19, 2018

By Jackie

I am a friend or relative of a current/past resident

We have no problems with Brookdale Germantown. Everybody's been wonderful, and the food is wonderful. They help my parents-in-law a great deal, like with showering, doing the laundry, and cleaning the place. They have the resident doctor and if they need to see him, they go in on Friday. They really like him. It's very expensive but OK. They moved in November 17.

November 01, 2017

By jane b.

I visited this facility

This is a great place! Kind, caring staff. Loving environment. Would surely recommend.

August 21, 2017

By Debra

I visited this facility

Brookdale was very nice, very clean, and we saw a couple of apartments. However, it was in between meals, so we didn't see a lot of people and my mother didn't seem as comfortable there. They have a van for doctors' appointments.

June 08, 2016

By RB787117

I visited this facility

Brookdale Germantown was really nice, but they did not have carpets on the floors. The room was pretty small and the shape of it was going to be hard to arrange furniture, but we really liked their staff. We liked the location, and that's probably Dad's 2nd choice. The rooms were clean.

February 23, 2016

By Greg30

I visited this facility

I did not like Brookdale Germantown. It wasn’t as clean, and the staff was not very friendly as other places. Their cafeteria looked OK, and the rooms were actually large, but the staff and cleanliness were my main concerns. The location was good and right next door to a hospital, so that was very nice.

Provider Response

Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.

August 27, 2015

By Caring59281

I visited this facility

Brookdale Germantown was the most perplexing of all. They had the capacity to be very nice, but their current condition was not good. The carpet was all sticky and nasty. I knew they were going to be replacing it this fall, so that will not be the case later on. The person that we talked with was probably really good at heart, but she just came across as kind of jaded; maybe she needed to take a break or go on vacation. The rooms were actually pretty impressive, but there were various things about it that weren't good. I would suggest definitely replacing the carpet and cleaning up things when there is trash on the floor and stuff and having a more caring attitude. They definitely have potential, but in their current condition, there is no way we would move somebody in there.

Provider Response

We appreciate you taking the time to visit and share your feedback. We are committed to quality service and care and will review your feedback with our management team.

August 21, 2015

By Robert111911850

I am a friend or relative of a resident

My mother-in-law is in Brookdale Germantown. I like that it is homey. The rooms are large. They just feel like a comfortable place. I eat there; however, the food is not very good. They do need to improve on that. The grounds are very nice. It is very convenient to shopping and local hospitals.

August 13, 2014

By Caring87842850

I visited this facility

Southerland Place looked good on pictures but when you walked up the facility, the entryway was dirty. The outside exterior looked like it needs to have cleaning done to it too. However, it was very nice, pretty and formal looking in the inside. I liked the room they showed us, it had a good size. My mother-in-law walked out of the exercise room and said there’s a horse in there! The room wasn’t that big, it just had a distinctive smell to it. They showed us around the spa and we went upstairs to one area that’s like a balcony. But we can’t really get out of there so that’s kind of an issue to me.

Provider Response

Thank you for taking the time to share your thoughts about our community. Your feedback is always considered and appreciated!

August 11, 2014

By Doris14

I visited this facility

I just did not like the in-room accommodations at Southerland Place in Germantown, but it was nice because it was closer to my daughter.

July 31, 2014

By Jenny10

I visited this facility

I looked at Southerland Place and it looked fine. The staff that I spoke with was friendly and very helpful. However, I didn't like the layout of the building. They didn't really have a designated activity area. It was like everybody was just hanging out in the lobby. They were assisted living but they don't have memory care and my mom needed memory care.

June 30, 2014

By Randy12

I visited this facility

Southerland's staff was very professional, very friendly, very hospitable, and very well prepared for our visit. They invited us for dinner, and it was a very nice dinner. All the key members of the staff came in while we were eating and introduced themselves. I saw single, studio-type rooms, and they were considerably smaller in size than what we had. The facility was very nice and clean. The drawback of the facility is the distance from my home and the proximity to other family members. It was much too far out of the way.

March 27, 2014

By Terry22

I visited this facility

The staff at Southerland Place were very professional and nice. They were very competent. There was nothing negative about the people at all; it was just my father, actually. My father thought it had a hotel kind of feel and they weren’t homey enough. It was just too overwhelming for him.

February 24, 2014

By Teresa28

I am a friend or relative of a resident

We placed my dad at Southerland Place and he has been there for two weeks now. We had a very great impression in regard to this facility. I felt very at home there. I feel very relaxed and I can see that they are very resident-oriented. The staff interacts with the families and I thought that was very important. The rooms are great and in fact that was the deciding factor on why we chose this facility. It’s like a big house with little bedrooms. Dad really loves their food.

November 28, 2013

By Caring74202850

I visited this facility

Somebody walked us around Southern Place and the more I looked at it, the more it looked like a rehab place. The facility looked clean. The people were very pleasant; however, most of them were in worse shape than I was. We got to a certain place there where they were doing exercises. The staff looked very professional and very pleasant. For what they seemed to be doing, they're very good.

October 11, 2013

By Caring2522

I am a friend or relative of a resident

Southerland Place is an excellent facility. It's just a great place for my mom! It's a Brookdale facility. This is our choice for Mom because its location is better for us. The residents and the staff are both wonderful. My mom has a beautiful room with a nice view. It is also spacious. It just couldn't be nicer! They have a wide variety of activities for their residents. They have things for memory and cognitive skills. They have crosswords, puzzles of all kinds, etc. They have singing, Bible studies, and movies.

April 11, 2013

By Caring3585

I visited this facility

It was a very nice at Southerland Place. However, it was too expensive for me. I went to visit someone there and she's very pleased.

May 09, 2012

By DianeAb

I am a friend or relative of a resident

My mom was here for about 4 months. Her Alzheimer's escalated to the point where she was wandering and she was no longer safe there. The staff had told me this from the front end but I never dreamed that she would wander. I can't say enough kind things about the administration of Southerland Place. The director is top notch and took a personal interest in each resident there. No job was too big or small for her to manage. The care staff for the most part were friendly and engaging. I miss the sense of community that was there since she has moved to a new place

March 09, 2012

By ilovegrandpa

I visited this facility

This was a wonderful place to put a loved one in. My grandfather stays here. At first, I feared the whole idea of assisted living, but the friendly staff relieves my worries. I personally like the fact that he has an escort, who is truly kind to him. My grandfather was overweight when he first went into the facility, but their nutritious meals has allowed him to lose weight and be much more healthier. The family room was a great place to host his 80th birthday. This facility is highly recommended.

February 23, 2012

By anon901

I visited this facility

I felt the staff was very nice during my father's stay at Southerland. The rooms were spacious and he always mentioned to us that the nurses were attentive. We visited several homes before choosing this one and the look of Southerland stood out from the rest. The look of the antiques reminded my father of the home he used to live in. I would recommend Southerland to anyone considering nursing homes.

September 29, 2011

By Henry Allen

I visited this facility

Southerland Place is an great place. My grandfather recently took ill and was we had to find a place for him to go. Southerland was a fantastic facility, we have not decided where we would put my grandfather but I like how my grandfather can go get a nice shave at the barbershop. The detail to which the facility is geared towards seniors is amazing. Antique furniture and decoration with modern appliances such as big screen tv's sets this facility apart. They give as much attention as needed and give their patients dignity. This process has been really difficult for me and the staff was very respectful. This facility is on the top of my list.

June 01, 2011

By 5twelve

Visited this facility

We were only touring the facility as we were trying to finalize our decision for my parents, but my wife and I both agreed that this was definitely a front runner. We spoke with Debbie during our tour and found out that the facility was part of the Brookdale Senior Living network, which made a very good impression with us. We had read plenty of reviews for Brookdale and knew that any member site would be run with a specific set of quality assurances. Besides that, the staff are 100% insured and bonded, which, even though is almost assumed in this day and age, was nice to hear. The suites themselves are very luxurious and well lit, which is something I honestly could not say about some facilities we visited that day. The overall aesthetic of Southerland Place Germantown, combined with the available services and on site amenities (like a beauty salon and barbershop) made this a very serious candidate in our search.
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Photos of Brookdale Germantown

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Services and Amenities of Brookdale Germantown

Room and housing options

  • Companion Suites: We Do Not Offer Companion Suites
  • Studio Apartments

Dining options

  • Dining Room Shared Meals


  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Features Extra: Library

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Wifi
  • Technology Extra: Emergency Call System

Health services

  • Medication Management
  • Physical Therapy
  • Nurse On Staff: Yes
  • Pharma


  • Offsite Activities
  • Music
  • Games
  • Religious Services
  • Lectures Discussions
  • Wii Sports
  • Fitness Room
  • Gardening
  • Arts And Crafts

Financial guidance

  • Home Sale Assistance
  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime


  • Low Fat
  • Low Salt


  • English


  • Resident Capacity: 55
  • Staff Patient Ratio: 6:1
  • Minimum Age: 65
  • Pets: Yes

Range of services

  • Physical Therapy


  • State Licenses: 00000073
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About Brookdale Germantown

Brookdale Germantown provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.

We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

What Makes Us Special

A community that is only 50 apartments with a homelike atmosphere. Right next door to Methodist Hospital with physicians who come to our community if the resident prefers.

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Brookdale Germantown

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