StoryPoint Germantown

Marshall

My wife has been in StoryPoint Germantown for five months now. Everybody is so nice, just cheerful, smiling and very helpful. We've had a very good experience. When she came here, we were trying to get her in good enough shape physically to go home. They were excellent and they've done that job where we feel that she's in good enough shape to take home now. If she ever has to go someplace else or maybe me and her both in the future, we will come back here because we like it that much. They do everything that you do in assisted living. They help her get dressed, shower, and stuff like that. She did need to get stronger, where she could transfer out of a chair to a wheelchair and go to the bathroom on her own and she's accomplished all of that with the help of the people here. She has an apartment. It's beautiful, clean and modern. It's really wonderful. It's a ten. They have a guy here named Tony. He's in charge of activities and stuff, and he's been doing this a long time. He is the diamond here. I would go anywhere he went. He is just wonderful with people. He has always things to do. He's always cheerful and smiling. He is one of a kind. I would give him a 10. They have plenty of rooms where you can go work puzzles and read. They have a shuffleboard and pool tables. They have a nice courtyard. They have balconies that you can sit on. It's just a pleasant experience. The staff is wonderful. It's like every place else. You've got some outstanding people and then you've got some people that it's just a job, but most of them are smiling, helpful, and wonderful.

Marla

My mother is in StoryPoint Germantown. It is impeccably clean. The staff is very approachable and very helpful. It seems like they genuinely care. We've been very, very happy with it. The food would probably be the lowest rating. It doesn't feel like things are prepared well or presented in a nice way. There's not a varied menu. Overall, I'm not very happy with the quality of what's given. It's not very tasty and not very appealing visually. Maintenance is excellent. They are very, very attentive to the facility and and keeping it well maintained. The public areas are also very well maintained and very clean. The individual rooms or apartments could probably use a little more attention to detail. The activities vary. They have some regular ones like exercise, devotional, bingo, parties, and other games. They take them on outings. They try to keep them very well engaged. I think we're getting good value for our money.

Provider Response

Mary1

My mother is in StoryPoint Germantown. They're very attentive to her, they know her personally, and they know us, the family, by name and face. They are meeting all the needs that she has. They are kind. They anticipate her needs and if there's a problem, it's addressed immediately. Mom is very pleased with the meals. There are many choices and they're always willing to feed the family as well, just at a moment's notice if she wants us to stay. It's beautiful, well-kept, clean, spacious, and easy to maneuver in her wheelchair. She has many different activities to choose from and she enjoys engaging with other residents as well as the staff. For the level of care, having her own space, her own apartment with her own furniture that makes it feel like home, I would say value for money is a five. I could not pay someone to come into the home and give the same care and attention.

Provider Response

Patrick

I'm very pleased with StoryPoint Germantown. It's excellent. The staff is extremely friendly and they call us all by name. They know every one of us. The food is good, but it can be improved. Upkeep and housekeeping are very good. They have plenty of activities. They have devotions, movies, bingo, puzzles out all the time, and they have a van that takes us around for picnics, movies, whatever we want. It is expensive, but it is good value for the money.

Provider Response

Patsy

I'm in StoryPoint Germantown. It's a five-star for good service, cleanliness and other traits. The staff is efficient, smart, and kind. The food is very good and appetizing. The building is in good shape. They have music and programs. Value for money is good.

Provider Response

Karen

My mom moved in. It's a lovely facility, and I think all the people who work there do a good job. They care about the residents, and my mom is getting good care. One of the main reasons I chose this place is because it's a bedroom and bath, but it's a nice size, so it has more of an apartment feel. In some of the other places, it's like you're just putting your parent in a dorm room. So, this is nice. And there's like hardwood floors. She's got wood blinds, and tall ceilings that help to make it feel bigger. And then her bathroom was a pretty large size, too. There's a closet in there for her clothes, and it's all updated. It looks fresh. I haven't seen a ton because we've been there such a short time, but they are taking her out into the assisted living, kind of doing a hybrid because she's kind of more social than other people in memory care. So that's a nice part where she can socialize with other people that are more like her at the first-name level. There's a nice seating area for them. The dining area is very open, and the windows open to a beautiful courtyard that they can go out into. It feels very light, airy and spacious.

Provider Response