The staff here go above and beyond for the residents and their families. They even call once a month just to check in and make sure we are happy with the services they are providing. That to me, really shows they care about the residents.
Shelby Gardens Place
Offers Assisted Living and Memory Care
12 Reviews
Top Nearby Assisted Living
Reviews of Shelby Gardens Place
Assisted Living Reviews for Shelby Gardens Place
October 25, 2018
I visited this facility
October 24, 2018
I visited this facility
This place has a nursing director out of this world. She makes the residents and staff love being in the community. Love this place.
October 24, 2017
I visited this facility
Brookdale Cordova was very nice and clean. The facility was well-maintained. The staff members were very nice and very knowledgeable and took a lot of time with me. The grounds were very nice and the location was convenient. They were great and had very comparable pricing. It had a homey atmosphere.
August 27, 2015
I visited this facility
The only room that Brookdale Cordova had available at that time was their studio, which was smaller than a small hotel room; it was just claustrophobic. I had asked the person that I have met with for some additional information; she never followed up with me and hadn't gone back to me, so it kind of felt like they didn't want my business. I wish that they follow-up with people who come by. I know they had a calendar of activities, but I don't remember specifically what they had.
Provider Response
We are very sorry to hear about your experience at our community. We apologize for disappointing you and would like very much for you to give us another opportunity to help you. We hope you will call us at 877-400-5296.
July 31, 2015
I am a friend or relative of a resident
We didn't have a good experience with Brookdale Cordova (Formerly Emeritus at Cordova). It was a really nice looking facility, and the marketing people were nice. They had good intentions, but they didn't have the staff to really take care of the patients. My mom wasn't really taken care of there, and she was only there for two weeks. There were a couple of people there that were helpful, but there was a disconnection between the staff that was caring for the people and the people that were saying what the staff will do and how the care would be received. They were understaffed, and I think that was part of the problem. Her room didn't get cleaned, and she didn't get her medicine correctly. There was one lady that was nice and took her to the doctor, but that was really the only one. They weren't giving her a bath. My mom was sicker than we knew, and we were told that they would have had people assessing her, but basically she was just left in her room. She was supposed to have a monitor around her neck to push the button, but when we brought her there, they didn't give us that. We had to hunt somebody down, and nobody knew anything.
Provider Response
Thank you for taking the time to share your concerns about Brookdale Cordova. The safety and well-being of our residents is our first priority and we share their concerns as well as the concerns of their friends and families. The staff is committed to providing the highest-quality service and care for each resident every day and we will share your feedback with the community.
April 15, 2015
I am a friend or relative of resident
I have a close relative in the memory care unit and it has been a nightmare from day one. They go down to a skeleton staff after about 5 p.m. and that is when most of the falls occur. My family member has fallen several times along with many others. It is so common to see black eyes and stitched up faces from falls. Several times a week residents are sent to the ER as a result of falls. The staff is made up of mostly uneducated, untrained personnel called RA's or resident assistants and they are required to have one LPN per shift which usually just delivers meds. The only RN they ever see is a rover who comes once a month and says hello to them in the cafeteria. I have seen times when the residents are all gathered in the common area and not one staff member is present. They have even dropped my relative in the floor when cleaning her. They don't brush their teeth or wash their faces and residents are overall nasty looking and not dressed properly. They also lose their laundry, shrink their clothes, and are stingy with the food. Many residents go unfed also. This place should be shut down.
Provider Response
We are sorry to hear that your experience with us is not meeting you and your loved one’s expectations. We appreciate you taking the time to share your concerns and hope you will call us at 877-400-5296 or email us at familyconnection@brookdale.com to discuss your concerns in greater detail.
November 15, 2014
I visited this facility
I did visit Emeritus at Cordova. Everybody was very pleasant. I really liked the environment; it was very friendly and homey. I felt like it would have been a great place for my father, but financially it wasn't possible. The organization itself was very good. I felt like they had everything a person would have needed in the facility. They told me they had regular activities that were scheduled, but I didn't stay that long to find an actual participation. The rooms were very spacious and very homey. I felt like the rooms were quite adequate as far as space, and I liked the facilities, the bathrooms, and what not; the way they were equipped with handicap accessibility and everything, so it was very nice.
August 07, 2014
I visited this facility
Emeritus at Cordova was very clean. The facility was nice; its medium sized and it looked new. It looks like it was updated and very pleasant looking. It’s actually fairly close to my house and to the big Baptist Church. They’re just very friendly. The staff seemed very pleasant, very open and very willing to answer questions. The rooms were large. We went to the dining room. It was well lighted. There were nice restaurant style tables for people with a list of menu choices. Food was delivered to them on whatever they order. They had their list of activities like wi bowling. I just think there were too many residents there but it was lighter on a Saturday afternoon. Some people may have been tired and just somewhere else.
October 11, 2013
I visited this facility
I was not impressed with Emeritus in particular. I just didn't get that right vibe from it. My mom wouldn't fit there. As far the facility went, it was fine. It might also be great for somebody else's mother, but it just wasn't right for Mother.
May 17, 2013
I am a friend or relative of resident
This is a very nice facility, and I think the intentions are good. However, this has not been a good fit for my loved one. He is very unhappy here. The people are all very nice and friendly, at least when we are there. However, there are small things that don't get done or are overlooked or no one cares about that should not be ignored. Things like making sure one is dressed properly, clothes changed on a regular basis, make sure glasses and / or hearing aids are in place, bathrooms are clean, etc etc etc. Communication has been lacking at times, or not enough effort put into making contact. This may be the perfect place for some people, don't get me wrong. The people all seem very kind and caring, but things just didn't work out for my loved one here.
June 15, 2012
I am a friend or relative of a resident
I am not completely happy with the care but overall it has been okay. She had a bed sore but I'm not sure who to blame that on.
April 24, 2012
I am a friend or relative of a resident
Overall, I think the facility is likely better than most. My grandmother and other residents routinely complain about the food both the quality and, at times, the quantity and there's never been any real improvement in that area that I know of, but she's made similar complaints about the food in other nursing home/rehab facilities in which she has stayed. The staff is generally friendly, from what I've seen, and is more-or-less responsive to residents' needs, though not always in a timely manner. My grandmother is still able to do many things for herself, so she sometimes can't get help or get it promptly when she needs it, which is a bit worrisome. Still, she's been in facilities where the response time was worse, so this facility may be a bit above average, in that department. One complaint she has now is that, because she's been approved to control her own prescription medication, she often can't get help from the nurses there for simple over-the-counter medications that she might need on occasion. Another complaint my grandmother has is that there aren't enough activities for the residents--or not enough that interest her, at least--and that there are few activities scheduled in the evening hours. Still, in comparison to other facilities I've had experience with, this one is better than others, in some respects, and no worse than other facilities, in other respects.
Services and Amenities of Shelby Gardens Place
Room and housing options
- 1-bedroom apartments
- Studio Apartments
Licenses
- State Licenses: 00000026
About Shelby Gardens Place
We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.
Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
Amenities and Services
- Daily assistance with bathing and dressing
- Medication management
- Dining assistance and special diets
- Assistance with reminders and redirection
- Escorts and assistance with walking
- Emergency response call system
- Housekeeping
- Laundry and linen service
*Rates subject to change at any time. Level of care not included.
Map of Shelby Gardens Place
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