Northland Heights Located in North Hill

Filled with disappointment

Original staff left. New staff unfriendly, sit behind station and look at their phones. I never see them engaging with the residents. Housekeeping awful, I would have to clean the room and bathroom. Medication not given properly. Cook quit food looks awful. Administration seems confused and not sure how to run an assisted living facility. I am glad that I took my family member out of there.

Scot

Northland Heights Located in North Hill was extremely new and extremely well-maintained. The staff members were very friendly, helpful, and welcoming. The residents seemed very happy. The amenities seemed quite nice. It's hard to find any negatives to talk about. We saw a studio unit, which was the smallest, but it was still quite spacious. It came with a very nice furniture set that was included. The bathroom seemed safe and clean. It had a window. Considering the price point and that being the smallest one, it was extremely nice. It was an extremely positive experience.

Elizabeth

My overall tour experience at Northland Heights was very positive. I just felt that the community was very friendly, both with the staff and the residents that I met. It seemed to me from meeting some of the residents that it was a place that they enjoyed living in, and that meant a lot to me. The staff members were very professional, knowledgeable, and kind. The rooms were very spacious. The one that I toured was a single room, and I felt that it gave them enough space that somebody could feel very comfortable in the unit itself. The common areas were very clean and seemed to be well-used. They had activities like bingo and different recreational things. They offer three meals a day. They would do med management. The facility was very clean. I was very pleased with the facilities.

Linda

Northland Heights Located in North Hill is a very beautiful place. It's well-maintained and very clean. Everybody is very helpful. You can just see that they really care about the elderly. They have so much to offer. They have a really nice dining room, a movie theater, an ice cream parlor, a beauty salon, and a community room for activities. It's a really nice place. They're very good and the cost is reasonable. It's close to everything. There's shopping around there. Plus it's set up real nice. They have rocking chairs out there for them. It felt like you're away from the city and being in a country living almost. However, you still can see all the stores down on the highway, so you don't feel like you're isolated.

Jean

Northland Heights Located in North Hill was a very nice facility. Everything was brand new. The people there were very accommodating. I got to see pretty much everything, all the facilities that they had available. The rooms were set up nicely. It was a hotel, or had been a hotel, so, the rooms still kind of felt like it was still one. They were clean and renovated with new paint, new carpeting, and everything. You still could tell it had been a hotel in the past. They have rooms for games and gatherings. They have a room set up to teach computer skills, which could also be used to have Zoom meetings with family members or whomever. They have a beautiful eating area. Every floor has its own nurses' station, except for the upper floors. There were more apartments. They were fantastic, everyone that I had met. Everything's brand new. They didn't even have all the floors completed at the time; they were still renovating.

Bernie

Northland Heights Located in North Hill is fairly new. One thing about the place, it used to be a hotel at one time, and they've converted. It's got all-new flooring. The walls were all painted. Everything looks very, very nice. I've seen some of the assisted living folks around on the first floor. They seem to be doing pretty well. In the memory care unit, we went up to and did a tour. They showed us the dining area. They have a little patio outside that people go to in nice weather. they have really nice rooms. They're all furnished, so they have areas for activities. It's a pretty nice place. Mary is the one that gave us a tour, and she did a great job. I was impressed. Overall, it's pretty nice. It's really well done inside, and they got two levels of parking and stuff. So, that's not too bad; It makes it easier.