The Grand Residence at Upper St Clair

The Grand Residence at Upper St Clair is very pleasant. They are warm, welcoming, and the place is clean and beautifully decorated. We are just pleased with their services, what they had to offer, and how friendly they are and they have been to my mom. She has a beautiful little apartment with lots of windows. It's light and bright, has brand new carpeting, is newly painted, is extremely clean, and has a nice size bathroom for a wheelchair or her assistant to help her with stuff. The living room is nice and she just has a little kitchenette with a microwave and a nice size refrigerator, but she doesn't need that much because their food is so good. She's so pleased with everything she's gotten there. They have homemade ice cream every day and she loves it. They also keep them very busy. They try to help her adjust and let her interact with as many people with the activity. Today, they were going to go on a little sightseeing tour to get them out of the home and go outside to drive around. They've all been extremely nice to her and to us.

My mom has moved into The Grand Residence at Upper St Clair. That place is in Pennsylvania, and I'm in Virginia; I haven't seen her since the day I put her in there. We had some issues with her medication, but the employees have been very good at communicating with us. They have been very accommodating and have us be able to communicate with our mom in regard to making phone calls or arranging FaceTime. My mom's room was very nice. They provided some appropriate furniture for her. Then I just decorated it with some things from home to make it a little bit more homey for her. I really like the contact person. She's just very open, honest, very loving, and knows every single one of the residents' names when we were there. I also met the owner, and she's also very compassionate and very involved with all of the residents at the facility. I also like that they're not a conglomerate type facility. They're kind of family owned. They only own that place, so I definitely like that aspect as well. I haven't had any experience with the food, but from my understanding, my mom eats very well. She seems to enjoy the food from what they've told me. Her room is very clean. For safety precautions, they have the WanderGuard type bands that all the residents wear that will alert them and sets off their pagers if anybody heads out the door, which my mom was doing pretty frequently the first week or two. They have private rooms with very nice bathrooms. There is a small kitchenette in each of the rooms. They have activities planned every day. They are also doing some outside activities where they take them on shopping trips. The day I dropped my mom off, they went to a museum or something that day. She hasn't participated in any of that quite yet, but she definitely has been involved in the activities, especially like arts and crafts. The main contact person and the owner have both been extremely pleasant. I've also had some contact with a few of the nurses and they've been very on top of things in regard to my mom's medications and bringing to my attention some concerns that they had about her demeanor. They also made some suggestions in regard to medication changes or other things that they could do to help relieve her anxiety.

The Grand Residence at Upper St Clair was phenomenal. I toured the place for my parents, and it was a beautiful place. I like the fact that it is family owned and operated. They offered us beverages, and they have a lot of activities. I thought highly of the Grand Residence at Upper St. Clair, and I think that anybody going there would be quite happy. It's the best of all the worlds quite honestly. I interacted with their marketing department and I also got to run into an aide. It was a very uplifting place, it was not down, dismal, and institutional. The place is really pretty and nice

The Grand was a gift to our family. After several years of having my mother in-law in and out of larger, corporate ran facilities, The Grand was the only place she truly felt at home in. Staff turnover was always an issue at the other facilities she was in before we moved her into the Grand. Simply put, when you become a resident of the Grand, you become family. This was evident each time that we visited her. I think what separates The Grand from the larger institutionally owned facilities is that it’s family owned and operated. The food is top-notch along with the cleanliness. The peace of mind that we now have with my mother in-law being a current resident at the Grand is priceless.

Finding a place for a loved one to be taken care of by others is really hard. The Grand made it much, much easier. We all felt that my aunt was now living in a place that was safe and clean. The staff were loving and made my aunt feel at ease right away. She loved her apartment! It had all she needed and allowed her to feel that she was "at home". We were all thankful that things like cable, phone and internet were immediately in place for her. The staff helped her to acclimate and meet other residents, so that she quickly began to feel that it was the right place for her. We always felt comforted knowing that the nurses and staff at the Grand love and enjoy the residents that they care for each day.

My mom lived at The Grand Residence for years. Although she was resistant to leaving her home, she quickly made friends and loved everything about The Grand Residence. She loved the food, activities, staff, and her apartment. The food was so good, she never wanted to go out to eat so we would go eat with her in the dining room. She especially loved their homemade soups. She was proud of her new home, The Grand Residence, and took joy in having friends and family visit her and enjoyed showing them around the community and introducing them to all her friends (which included the other residents and their families and the staff). She also loved showing off her 1 bedroom apartment, which was just the right size for her. Mom became the unofficial welcoming committee and when someone new moved in or came to visit, she would take them under her wing to help them get acclimated. She would invite them to sit with her at a meal or an activity. She loved the activities, especially the word games like boggle, and enjoyed going out shopping to Trax Farm and other outings. When her memory started to decline, the staff were kind and patient with her even though she could be really difficult at times. The staff knew just what to do to help her and care for her. Eventually Mom needed hospice and they came right in to the Grand Residence and helped care for her. I am so grateful for The Grand Residence and all the staff because they provided the best quality of care to Mom around the clock and made the last years of her live better than I could have imagined. The nurses, aids, activities, front desk, servers, driver, housekeepers, chefs and office staff knew Mom and her needs so well ...it gave me real peace of mind. At The Grand Residence, Mom lived her best life!

My grandmother lived at the Grand Residence for over 10 years. She loved her life there, we enjoyed the community as family members and we were so grateful for her years of care there. At first she was reluctant to give up her freedoms of independent living. All those worries were quickly dismissed as she settled into her new life at the Grand. She made new friends, loved helping others who needed assistance, meeting other guests’ families, befriended staff who assisted her daily, going on the shopping trips and other adventures, having daily meal specials to look forward to, her weekly hair appointments in the salon and so much more. She enjoyed hosting family and friends visiting in the dining room without any prep or clean up on her part. It was like she enjoyed showing off her new home & community to her visitors. It was a lovely community to visit and bring my kids (her great grandchildren). She enjoyed showing off the grandkids and they enjoyed meeting the other guests who lived there. On warm days we’d enjoy sitting on the back patio where we could lunch, the kids could enjoy the fountain and see what was growing in the garden. Sometimes we’d stroll down to see the creek and my grandma enjoyed watching the kids explore. The monthly family nights were a nice anchor for our visits. The entertainment was varying and fun and the monthly themed desserts were amazing! Other special events through the year were such a joy for my grandmother such as the Firemen’s Ball or Trick or Treat with the community coming in. We were grateful for the kindness & respect my grandmother was given by the staff. There was a lot of comfort in knowing she was safe and well cared for. The environment was always clean and well cared for. It’s a gorgeous building decorated beautifully which we appreciated compared to more institutional settings we visited. Such care and thought from the fresh flowers on each dining table to the seasonal decor. It was the perfect fit for my grandmother to spend her last decade of life living in such a thoughtful community. She so enjoyed her life there and we enjoyed becoming part of the community there. The Grand Residence gave her the quality of life she was accustomed to and the support she needed as her needs grew greater. We were grateful to have the peace of mind knowing we could trust in her care.

This place is horrible. Don't be fooled by the property and restaurant, these are bad people, from the owners on down. They do a good job of masking their heinous behavior to your face, but don't trust them. We were excited to move my elderly parents into this place because it was so beautiful. However, after several months as a resident my 94 year old father, who was the kindest person you would ever meet, became very irritable and cranky to the point where he would swear and swing at people. We first thought it was just a stage he reached in his life, but something didn't seem right. His memory was going, so he was unable to express his issues to us. Fortunately we had hidden cameras in the room, so we began monitoring them daily. What we found ranged from the strange to downright abuse. Aides kicking his chair, napping on their couch and even doing sexual dances in their living room. Nurses poking at him and pouring water in his mouth while he was asleep. But worst of all, when he contracted the flu, they laid him on the couch and did not attend to him for 20 hours before telling us or calling the paramedics! They did not clean him, feed him, or provide any medical attention. When he arrived at the hospital, he was caked in feces. My family and I were distraught. We were afraid to challenge the management for fear of retribution against my parents, and it took time to find another place that we could trust to take care of them. We finally found a great place in Pittsburgh and moved them. My father loved it and was happy again. I still carry regret that nearly a year of his life was miserable at the Grand Residence. And don't let them tell you it's not true - I have the videos proving it. Please don't make the same mistake with your loved ones that we did.