Prestige Senior Living Orchard Heights

I really liked Prestige Senior Living Orchard Heights. If my dad had been living in West Salem or close to that, I'd probably pick this one. I'm impressed that I didn't get a sell job. I got the facts. I got what they did, what they didn't do, their advice to me, how can we help you, if this is a fit, and what is it we need, and they asked me logical questions. They kept in touch, but they weren't pressuring me to do stuff. They're very honest about what they do, how they do it, and what the situation is. They're the type of people you like to work with. The staff is great. I really liked the manager. He's a great guy. They have a memory center. The rooms were really nice. They have 1-bedrooms, large 1-bedrooms, and studios, but only the large room was available, and it's noticeably more money, which didn't fit in my dad's finances. Otherwise, I would've picked it. The facility was great.

Prestige Senior Living Orchard Heights was a good place. It was a little bit hard to find where I was going because the main door was misplaced. The staff was fine. The appearance and the cleanliness of the place were very nice. The dining area seemed to be very nice.

The food is good. When don't feel like coming to the dining room, they bring it to me in my apartment. The caregivers and staff are very attentive, and the residents are all nice. The place is always clean- I feel like I am living 1st class.

We had a nice visit at Prestige Senior Living at Orchard Heights. However, nobody was there to greet us, which was a little confusing because they said there would be. We found our way upstairs and got a lady to come and speak with us. They sat us on a lunch table because we were supposed to have lunch with them. She talked to us for a little while and was very friendly, very nice, and very helpful. Then she had to go because she had something she had to do, so they forgot about us for lunch. She came back and asked if we had eaten and we said no because nobody came to serve us, so she got somebody to serve us, and the food was OK. It was a pretty good experience. It was a nice place. One worker came up and said “Hello.” My concern was with the caregiver ratio. A lady will be coming out here next week to do an evaluation on my mom, so we would see how much it would cost. The dining room was very nice. The building itself was nice. The room they showed us was a very small one-bedroom on the main floor, but because of how the place was situated, it was kind of dark. It felt like you were underground even though you weren’t. However, it was really clean and did not have a bad smell.

My parents are living at Prestige Orchard Heights. The facility is nice and clean. People are very caring and nice. They seem to care about the people there and try to take care of the residents as much as they can. I see how they care for the facility and the people. I have had lunch there, and the food is really good. They have a good variety of foods like beef, chicken, fish, rice, tomatoes, and nice salads. They do laundry for the residents if the residents want it. Also, they clean the rooms once a week, so pretty much everything is taken care of. I haven't seen anything that would give me pause as far as taking care of the people is concerned. The bottom floor is memory care. The top three floors are for everybody else, and they can come and go as they please. There are some things that the facility could probably do a little better. The facility is not new, but they've kept it up really nicely. The walls are nicely painted, and the building seems to be in pretty good shape.

Prestige Senior Living is a very nice place. We didn't choose that because it is assisted living, and my mother doesn't need that yet. The rooms are really nice. It is very spacious too. The dining room is nice looking and very welcoming. I am very impressed with that place. The staff that assisted us was very nice and very pleasant. All the places we visited have very helpful staff. I like the grounds, and I like that they have a lot of park type settings. It is very welcoming.

Administration repeatedly made commitments but never followed through. Caregivers were not properly trained. Very high amount of employee turnover, The turnover was not limited to just caregivers, supervisory positions also changed frequently. Very little onsite nurse support, despite claims of having two nurses on staff. My parent's bed was soaked with urine and nothing was done about it.

Prestige Senior has assisted and memory care, but we were only interested for memory care. We came across this facility via recommendation by another individual. The environment appeared to be pretty good in the facility but the parking was horrible. There was no place to park for visitors except walking about half a block. The food appeared to be good, but the responsiveness of the administration was horrible. We asked for a call back; we didn’t get it, I sent an email didn’t get any response, and when I finally got hold of the person, I found out that the individual who was working with us had quit. The activities are pretty much the same with the other facility I went to. We were not satisfied with the administration response, so they must improve on that and trying to keep the same people working there. My impression when we drove into it was -- where are we going to park?