Windsong Memory Care at Eola Hills

Disappointed

Rooms are great. The food is not prepared well; most often they serve canned meat in gravy, do not peel nor take bad spots from potatoes whether mashed or fried. Meats are second best, beef and chicken meat is too tough for residents to chew. Spicy Mexican and Italian style menus are not edible for most of the residents. Alternative meals are either a sandwich or a hamburger. Too many sweet desserts and snacks are served. They do not hire enough staff to provide the care they say they do, my loved one needed assistance with all of their personal needs, they charged for level 5 care, they barely gave level one. Resident care personnel are overwhelmed with how many residents need more assistance than they can give, turnover of staff happens too frequently because this.

David

My wife will be moving into Windsong Memory Care at Eola Hills. I liked their philosophy, and I liked the people there. Everybody was friendly and engaging. There seemed to be a lot of staff, and they were friendly and knowledgeable. The rooms were small but nice. The atmosphere was pleasant. The dining area was adequate. They use the Montessori technique for keeping the residents engaged, and I think that's great. I saw a couple of their activities and everybody was engaged. There was one where there were knocking balloons around and another one where they were doing bingo.

Deanna

We found Windsong Memory Care at Eola Hills for my dad. The reason why we picked this place is we liked their philosophy. They call it Montessori. They give them a job to do so that they have a purpose. They don't make them do the job, but they give them something to do to make them feel like they have a purpose. Everybody was so attentive. My brother has been there at least three or four times since we put my dad in there two weeks ago, and every time he goes in, my dad is happy, and I have not seen my dad happy in years. Everyone on the staff has been so attentive to my dad's care and our concerns, and they follow up consistently on questions that they have about him in his care. My dad had quit eating. He was not eating at all, but the food there must be good because he was eating again. He had lost 26 pounds in two weeks because he refused to eat the food at the assisted living he was in, and now he's clearing off his plate. They have tons of activities and a day trip for them. They take them to the Newport Aquarium on a day trip. When they do a day trip, it's a day trip, it's not just an hour's drive. They have an activities director and I talked to her, and she seemed enthusiastic. What they do is, they will bring my dad out of his room. They don't force him to participate in the activity, but they will at least bring him out to the activity and try to involve him. They have a salon, and they have two yards. The other thing that we liked about it, is it's a smaller facility. There's not a lot of them there, so they're able to give them more one-on-one care. And just observing when I was moving my dad in, I noticed several of the staff sitting down individually with a client helping them do puzzles. Some of them were just watching TV, and they were sitting down and asking them questions about what they were watching. We had one little old lady come by and take her shoes off and throw them in our garbage (from the boxes for moving in), and a caregiver came up and asked her, 'What happened to your shoes? Where are your shoes?' And I said, 'Oh, they're right here in this pile.' I handed them to her, and she said that's what she does, she takes her shoes off. She has her name written on the soles. And the staff was so kind about it, and I liked that. My dad hasn't been in there for a full month yet. It is on a little bit on the spending side, but I have to say, with as happy as he's looking and everything, it's well worth it.

Lynda Johnson

This facility seems above average for entertaining residents. The one thing that seems to be continually a problem though, is that it often requires repeated attempts to have my mother put on the telephone. Furthermore, when I visited on a holiday to take mom out, the front doors were locked and nobody was monitoring it, so I had to wait outside awhile. My mother is happy at Windsong and staff appear to treat her well. .

Tim R.

Windsong Eola Hills was a brand-new facility. It was a nice facility, but it was approximately $2,000 more a month for both of my parents. The rooms were a little bit smaller. It was more memory care than anything else. They had a keypad for getting in and out. It smelled brand-new. I don't have anything bad to say about it. The staff members were very nice, and they gave a nice tour.

Sharon Slabaugh

My husband was at Windsong. It wasn’t a good fit for him. It was a beautiful facility, but they’re very new, and the staff does not seem to have the experience that some of other facilities have. Also, they’re small. When my husband was there, there were maybe 12 residents.