The Ackerly at Timberland

Walter V

Very nice physical facility. Generally well maintained. Apartments are nice and have newer appliances, including washer/dryer in each unit. Unfortunately, the living experience does not match the physical plant. Constantly understaffed. Lots of staff turnover. Most of them seem well intentioned but are constantly rushing around because of understaffing. Housekeeping services are perfunctory and superficial. One afternoon, I took my mother out to lunch. I reported there was dog poop on the floor of one of the hallways. I was told they would get right on it. When we returned 2 hours later, the poop was still there. Communication is terrible. The residents seem unhappy and this does not feel like a community.

Tr_1679

Very poor management. The family was blamed for miscommunication. There was no welcome into the memory care when we moved our family member there, and communication between leadership and floor staff was terrible the entire time. We moved our family member because there health was being effected. He is now at a new home receiving a much better level of care with a management staff that communicates with us.

TroyMylius

I would highly advise you to seek care from a different facility and possibly even corporation. We had multiple issues with Management at the Ackerly. It was bad enough that we had to move our Dad which is never a good idea for someone with late stage Alzheimer's but he's in a much better facility where they pay attention to him and make sure he's well taken care of. No more sitting or walking around in his own waste. Unfortunately, he sustained some physical disabilities during his time at the Ackerly that cannot be remedied and was due solely to neglect.

LH

I loved my tour at The Ackerly at Timberland, it was beautiful. The place was very nice, they have lots of different options for eating like different restaurants, and it's new. Even I could move in there. It's just too glitzy and too glamorous for my in-laws. The rooms all have their own refrigerators, it's definitely more upscale than other places we went to. The location of the place is perfect, it's within walking distance of restaurants and shops, it has a great walkability. It's in a good location, too. The staff who gave the tour was wonderful.

Roberta

The rooms at The Ackerly at Timberland were nice. The staff were very good people, and their activities seemed OK. They had all the activities there. It's newer and fancier, and if you can afford it that would be great. It's a little upscale for most people's budget, but it was super nice. They had a garden area as well. I would rate them a 5 because they're a newer and really fancy place. The staff was also competent, and I think it's a good location.

MJ

I like The Ackerly at Timberland. The whole place is wonderful. It is a great place. The staff members are wonderful. I saw activities and the facilities, which were both wonderful. The building was great, but they don't have cottages.