I was really impressed with the cleanliness of Brookdale Oswego Springs Portland, and the attention from the staff. Demi gave the tour and she did a really great job explaining everything, and working with us to help us understand the process. Overall, it was a really great experience. She put me at ease and made me feel like my mom would be really well taken care of there. The menu looked really good. She talked about the food as well, and explained that she really enjoys it, and they really pride themselves on having really tasty food for the residents. I got an activity schedule, and I think they had a nice wide range of activities, and some good options for my mom. I would definitely recommend them for what we have experienced so far.
Brookdale Oswego Springs Portland
Offers Assisted Living
14 Reviews
11552 SW Lesser Rd., Portland, OR 97219
Call
(800) 385-2527
Reviews of Brookdale Oswego Springs Portland
Assisted Living Reviews for Brookdale Oswego Springs Portland
September 14, 2021
I visited this facility
August 07, 2021
I visited this facility
I toured Brookdale Oswego Springs in Portland for my mom. It was great, but it was a little far out. The grounds weren't quite big enough for my mom; she wanted to be able to walk around a lot more.
The thing that I like the most was the food there was good, and the people looked very lively. There were a lot of nice-looking people. They looked like they were happy, and they were active. It felt like a nice clean place.
The thing I like the least was the rooms were kind of dark and small, but they had some big rooms there. They didn't have any outdoor patio spaces for a resident to go out. It's assisted living, so that doesn't surprise me. I tried to explain that to my mom that it was highly unlikely she would find a place where she would be able to get a patio like she has now.
They feel like a good place, but for me they were a little bit too far, a little too out of the way, and a little too small in the sense that we wouldn't be able to walk around in it. I think someone had a bathroom accident at one point in the space because there was a little bit of an odor; but it's assisted living, so that happens. The whole place smelled clean; it's just that one little section, and they obviously had to start cleaning it up. The location was a little bit out of the way, and a little bit small, but it was really nice there. It wasn't quite what I was hoping for, but it was pretty nice.
May 05, 2021
I visited this facility
Brookdale Oswego Springs Portland's location was good because we were looking for a place where there's shopping nearby, and the shopping areas were maybe three minutes away. My client also liked the small-community feel of Brookdale. We were really highly impressed with the head of the kitchen; she came out and talked to us about the food and the diets. We saw the menu, and the menu looked really good; we were really pleased. We talked to her about how they deal with diets and diet needs, so that was really good. Everybody was very strict on their guidelines for COVID, and they were doing all the right things and looking out for everybody there. The place was nice, the price was right, and the people there were very welcoming. All in all, it was a very good experience. The only thing they had at the time for us to view was a studio, and it was small and sparse, but it didn't deter us because he wanted to move into a studio anyway. But it was absolutely adequate. It had a full-sized refrigerator and a microwave in the room, which is really nice, and the large walk-in showers were really nice, too. Other than that, there wasn't anything really remarkable about the room or anything; it's just a room. The place was very welcoming, and it was bright. What we really liked about it was that he did not know what to expect from assisted living, and he was fearful of it. He thought there were a lot of people incapable of taking care of themselves at all, but he found that there were a lot of people there who were just like him and just need a little help. The dining room wasn't open yet, so they gave us food to go. It was a very plain meal, but it was adequate and was exactly what he needed.
December 04, 2020
I visited this facility
We liked Brookdale Oswego Springs Portland. We really liked that one a lot. Their director was really phenomenal. It was an in-person tour. We toured it as much as we could. We didn't interact with a lot of the staff, but the marketing director was awesome. The facility was very clean. It looked like it was in really great shape.
August 06, 2018
I visited this facility
Brookdale Oswego Springs Portland's food wasn't bad but wasn't good. It would be a good choice, though. The staff was very good, nice to us, gentle, and kind. The facility looked good. The location is a little high up, so they had a nice view of the town. They didn't have a whole lot of grounds but there were areas that you could go for a wander around the building. There was greenery and some flowers. It was nicely taken care of. They had buses to take you places if you dont drive.
April 21, 2017
I am a friend or relative of a current/past resident
The direct care providers appear helpful and kind, but they report being inconsistently trained, do not seem to have good knowledge of the residents' plans that should be guiding their services, and do not seem to be functioning optimally as they are without strong leadership overseeing their work. Lots of miscommunication between staff and lack of a leader that is willing to focus on being accountable for services provided and true problem resolution.
June 30, 2015
I am a friend or relative of a resident
Mom was at Brookdale Oswego Springs Portland. I am not going to say bad things about them, but organization could have been better. A lot of times we have questions that were not answered. She was happy there and she made some really good friends. The food was not good and they all complained about the food there. They were not rejected in any way. It's just for the money that you pay, I think they should have better food and better care. They definitely need to improve on the meals that they serve to the residents. They also need to improve on the maintenance.
December 08, 2014
I am a friend or relative of resident
When dropping off grandparents car I showed up to find employees parked in the handicapped spot they usually park in (the only one aside from the van and shuttle spot). She claimed parking was full when she arrived. Doesnt seem an acceptable excuse for parking in a handicapped spot at a residence like this. Everyone seemed to think it was a bit of a joke when I got upset and asked them to move. One employee even suggested I take the handicapped van spot as a compromise. Doesnt seem they have the residents or their families best interest in mind.
Provider Response
Thank you for taking the time to share your feedback. We are sorry you had this experience, and we will share you concerns with management to ensure this does not happen again.
October 30, 2014
I visited this facility
I can say that when you walk in, Emeritus is beautiful. It is really clean, green, and pretty, and it isn’t as expensive. The vacancies get taken up pretty quick. I happened to be there at mealtimes, and the food looked really good. Their music and entertainment happens in the actual dining room, and their rooms aren’t as nice. They seem to really care about the people that they work with; they are super caring as well. I would say it’s smaller, so there are fewer residents.
January 31, 2014
I am a friend or relative of a resident
Emeritus at Oswego Spring was the facility where my mom was at before she passed away. We chose this place because it's convenient to where I live so it's easy for me to get to. The people who worked there were all very friendly and kind and went out of their way to make us comfortable. I really like the people who worked there a lot. The rooms are very nice. Our room was spacious and you could choose different sizes. Their dining room is very nice looking and it’s comfortable. They serve variety of food and seemed like good cooking.
January 31, 2014
I visited this facility
I was impressed with Emeritus at Oswego Springs. The rooms were lovely and the staff was pretty friendly. They had a couple of different eating areas and they appeared to have a lot of activities available.
November 20, 2013
I am a friend or relative of a resident
We choose Emeritus for our parents because they have a very nice facility. We are probably only about four to five miles away from that facility. All the people working there that we meet are very friendly. It is close to us. Also, the room is very large and that is good for us. They have a spa, a beauty shop and I believe they do have a lot of activities.
April 16, 2013
I am a friend or relative of a resident
Oswego's staff has been very helpful, friendly and accommodating. I got my mom a studio apartment. It's a one-bedroom, kitchen facility without a stove, which is okay because my mom can't cook anyway. The food is very good. I put my mother in a palace comparatively. The atmosphere there is very pleasant. It feels like home. The facility is an easy location for me. I would recommend it to others. I would go there if need be.
August 10, 2011
I am a friend or relative of resident
My father stayed in Oswego Springs for almost nine months. I would have never believed he made it as long as he did, because he is a very difficult person to live with. To the credit of the staff, they were amazingly tolerant and forgiving when my father was obstinate and negative. The facility was going through a change of ownership during this time which had me worried unnecessarily about the stability of the company. I personally found the staff to be likeable and pleasant.
Because we were not paying a lot of money I didn't expect the services and amenities to be above average. In the apartment, the refrigerator didn't close properly and the air conditioner was hard to control when we moved in and had to be repaired (which took months). In the dining room the food wasn't very good--especially dinner. But the decor is nice and the facility is clean and safe and in a great neighborhood. Parking is limited and can be a challenge.
They offer some fun activities and donuts right before dinner (?) They also have a happy hour with adult beverages and over the holidays I saw the 'Springs become quite festive with caroling and parties. They have a big screen TV and a beautiful grand piano.
Oswego Springs did a great job of taking care of my father for the short time he was there. I give the staff an A, the facilities a B, and the food a C.
Questions about Brookdale Oswego Springs Portland
Describe the overall population of assisted living residents at Brookdale Oswego Springs Portland. What is their average age? What are their favorite things to do?
The average age of the residents is probably around 85 years old. We have quite a few younger than this, and a few older but this would probably be the average if not slightly younger. The residents really enjoy happy hour, visiting with each other, learning new things, and showing off their many talents (art, music, stories from their past working lives, etc).
What programs or activities does Brookdale Oswego Springs Portland offer to enrich residents' well-being?
We most dynamite activities directors I have seen. She does huge celebrations complete with games, decor, and food for holidays and special events. We have a monthly veterans group. We have a variety of crafts for all interests including woodworking. We offer technology classes & mini golf. We do educational presentations, trivia, and brain games. We provide one on ones for virtual visits with families or just companionship. We do snack carts, ice cream carts, happy hours. When it is not COVID we have outside entertainers, but we do have a piano and several musically inclined residents, and sometimes do karaoke. We have several residents who have "jobs" within the community for example one resident runs the resident store, and another writes the monthly newsletter called The Brookdale Blab. We do movies with popcorn from our popcorn machine. All activity spaces are centrally located right off the elevator, and residents are involved in calendar planning to accommodate their interests.
What places are near Brookdale Oswego Springs Portland or within walking distance for assisted living residents to enjoy?
Grocery: Fred Meyer, Walgreens, Walmart, Target, Many Gas Stations, Safeway, Albertsons, Dollar Tree Shopping: Washington Square Mall only 6 miles away Restaurants: within 2 miles we have a family owned American diner, Mexican food, BBQ, Chinese, Sports Bar/Pub, Mediterranean, Vegan, pizza parlors, Thai, Italian, Seafood and several fast food chains Churches: There are TONS of churches of various denominations within a few miles Hospitals: OHSU and St. Vincents within 7 miles We are a 15 minute drive to ZOO, nearby bowling alley, movie theater, parks,
What transportation services does Brookdale Oswego Springs Portland offer to assisted living residents?
When COVID is not occurring we provide for appointments several times throughout the week
What makes the chef or dining program at Brookdale Oswego Springs Portland exceptional? What kind of menu can assisted living residents expect?
Our Director of Dining is from Texas and has been with Brookdale 7 years. She brings her Southern hospitality with her and truly treats residents like family. She does special requests, and they get to help make the menu and give feedback at their menu chats. She diversifies the menu so it does not get boring, and will put someones special recipe on the menu and name it after them (IE; Alice's Chicken Salad). She does very special menus for holidays and has the residents vote on what will be served. During COVID she offers 3 choices for lunch and dinner, but normally there are 5 options to chose from. She can accommodate many special diets if needed, including texture modified. The food is excellent here!
What safety features or security measures does Brookdale Oswego Springs Portland offer to assisted living residents?
Our doors lock in the evening so individuals have to be let in if there is no concierge to screen. All residents have their own locks on their doors. All residents have pendents to call for help in case of an emergency. We can put residents on more regular checks if needed. Hallways are all short and community is very easy to navigate with wide halls and railings, as well as areas to sit and rest. Our clinical team does a daily review of call lights to see if anyone is calling more frequently, and investigates things like falls to help prevent them from occurring. During COVID we have a lot of extra safety in place- which we can discuss in detail with families!
How does Brookdale Oswego Springs Portland keep residents' families informed about their loved ones?
We call all families once per month during what we call our family connect calls. During these calls we update families and ask them if they have any questions, concerns, etc. to share. We call families immediately if there is any change with their loved one, and we send out newsletters and E-mail correspondence regarding any changes at the community. We also help set up virtual visits with family on our I-pad. Families are welcome to call our team anytime if they have questions in between our regular communications.
What is the care staff-to-resident ratio at Brookdale Oswego Springs Portland during daytime and nighttime hours?
We offer variable staffing based on acuity of care within the community.
If Brookdale Oswego Springs Portland accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We do accept both and there is a walking trail surrounded by trees that loop around the community where residents will walk their dogs.
What ongoing senior care training does the staff receive?
We do in-services with the RN monthly, and we assign monthly online learning to the team members with tests at the end-
What safety features or security measures does Brookdale Oswego Springs Portland provide to protect residents who wander?
We are Assisted Living only. If we see dementia start to advance to the point of wandering we communicate with the family to do a smooth transition to our sister community that is exclusively memory care
Services and Amenities of Brookdale Oswego Springs Portland
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Garden And Patio
Cleaning services
- Housekeeping
Health services
- Medication Management
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Religious Services
Diet
- Low Fat
- Low Salt
Languages
- English
General
- Respite Care
- Minimum Age: 65
- Pets: Small Pets Allowed
Licenses
- State Licenses: 1807459413
About Brookdale Oswego Springs Portland
We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.
Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
Amenities and Services
- Daily assistance with bathing and dressing
- Medication management
- Dining assistance and special diets
- Assistance with reminders and redirection
- Escorts and assistance with walking
- Emergency response call system
- Housekeeping
- Laundry and linen service
*Rates subject to change at any time. Level of care not included.
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