The direct care providers appear helpful and kind, but they report being inconsistently trained, do not seem to have good knowledge of the residents' plans that should be guiding their services, and do not seem to be functioning optimally as they are without strong leadership overseeing their work. Lots of miscommunication between staff and lack of a leader that is willing to focus on being accountable for services provided and true problem resolution.
Brookdale Oswego Springs Portland
Offers Assisted Living
9 Reviews
11552 SW Lesser Rd., Portland, OR 97219
Call
(844) 325-8230
Reviews of Brookdale Oswego Springs Portland
Assisted Living Reviews for Brookdale Oswego Springs Portland
April 21, 2017
I am a friend or relative of a current/past resident
June 30, 2015
I am a friend or relative of a resident
Mom was at Brookdale Oswego Springs Portland. I am not going to say bad things about them, but organization could have been better. A lot of times we have questions that were not answered. She was happy there and she made some really good friends. The food was not good and they all complained about the food there. They were not rejected in any way. It's just for the money that you pay, I think they should have better food and better care. They definitely need to improve on the meals that they serve to the residents. They also need to improve on the maintenance.
December 08, 2014
I am a friend or relative of resident
When dropping off grandparents car I showed up to find employees parked in the handicapped spot they usually park in (the only one aside from the van and shuttle spot). She claimed parking was full when she arrived. Doesnt seem an acceptable excuse for parking in a handicapped spot at a residence like this. Everyone seemed to think it was a bit of a joke when I got upset and asked them to move. One employee even suggested I take the handicapped van spot as a compromise. Doesnt seem they have the residents or their families best interest in mind.
Provider Response
Thank you for taking the time to share your feedback. We are sorry you had this experience, and we will share you concerns with management to ensure this does not happen again.
October 30, 2014
I visited this facility
I can say that when you walk in, Emeritus is beautiful. It is really clean, green, and pretty, and it isn’t as expensive. The vacancies get taken up pretty quick. I happened to be there at mealtimes, and the food looked really good. Their music and entertainment happens in the actual dining room, and their rooms aren’t as nice. They seem to really care about the people that they work with; they are super caring as well. I would say it’s smaller, so there are fewer residents.
January 31, 2014
I am a friend or relative of a resident
Emeritus at Oswego Spring was the facility where my mom was at before she passed away. We chose this place because it's convenient to where I live so it's easy for me to get to. The people who worked there were all very friendly and kind and went out of their way to make us comfortable. I really like the people who worked there a lot. The rooms are very nice. Our room was spacious and you could choose different sizes. Their dining room is very nice looking and it’s comfortable. They serve variety of food and seemed like good cooking.
January 31, 2014
I visited this facility
I was impressed with Emeritus at Oswego Springs. The rooms were lovely and the staff was pretty friendly. They had a couple of different eating areas and they appeared to have a lot of activities available.
November 20, 2013
I am a friend or relative of a resident
We choose Emeritus for our parents because they have a very nice facility. We are probably only about four to five miles away from that facility. All the people working there that we meet are very friendly. It is close to us. Also, the room is very large and that is good for us. They have a spa, a beauty shop and I believe they do have a lot of activities.
April 16, 2013
I am a friend or relative of a resident
Oswego's staff has been very helpful, friendly and accommodating. I got my mom a studio apartment. It's a one-bedroom, kitchen facility without a stove, which is okay because my mom can't cook anyway. The food is very good. I put my mother in a palace comparatively. The atmosphere there is very pleasant. It feels like home. The facility is an easy location for me. I would recommend it to others. I would go there if need be.
August 10, 2011
I am a friend or relative of resident
My father stayed in Oswego Springs for almost nine months. I would have never believed he made it as long as he did, because he is a very difficult person to live with. To the credit of the staff, they were amazingly tolerant and forgiving when my father was obstinate and negative. The facility was going through a change of ownership during this time which had me worried unnecessarily about the stability of the company. I personally found the staff to be likeable and pleasant.
Because we were not paying a lot of money I didn't expect the services and amenities to be above average. In the apartment, the refrigerator didn't close properly and the air conditioner was hard to control when we moved in and had to be repaired (which took months). In the dining room the food wasn't very good--especially dinner. But the decor is nice and the facility is clean and safe and in a great neighborhood. Parking is limited and can be a challenge.
They offer some fun activities and donuts right before dinner (?) They also have a happy hour with adult beverages and over the holidays I saw the 'Springs become quite festive with caroling and parties. They have a big screen TV and a beautiful grand piano.
Oswego Springs did a great job of taking care of my father for the short time he was there. I give the staff an A, the facilities a B, and the food a C.
Services and Amenities of Brookdale Oswego Springs Portland
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
General
- Respite Care
- Minimum Age: None
- Pets: Small Pets Allowed
Licenses
- State Licenses: 70A303
About Brookdale Oswego Springs Portland
We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.
Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
Amenities and Services
- Daily assistance with bathing and dressing
- Medication management
- Dining assistance and special diets
- Assistance with reminders and redirection
- Escorts and assistance with walking
- Emergency response call system
- Housekeeping
- Laundry and linen service
*Rates subject to change at any time. Level of care not included.
Map of Brookdale Oswego Springs Portland
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