Our mother lived in assisted living here for a number of years (both before and after the commencement of the pandemic). She moved out earlier this year because she required a higher level of care. Generally, the staff were personable, but often not very responsive. There seemed always to be a staffing shortage. The main problem we had during her stay was a lack of communication with us and an ever-changing staff. We went through so many Assisted Living Directors I lost count. I would do a quarterly review with one, and by the time the next review was to occur, that person was gone. Also, due to a constant lack of staffing, the Assisted Living Director was hard to get ahold of because s/he seemed always to be out filling in for the staff on the floors. There was little communication from the facility to us. The facility is quite nice, and we had no complaints about her apartment (although the building and her apartment got pretty dirty during the pandemic; hopefully this has changed). We would avoid eating there with our mother since the food was not very good. My recommendation is not to judge the place by the building and the room, but when considering this place, focus on the staffing turnovers and the willingness / ability of the Directors to reach out and communicate. We were often very frustrated with the facility in that regard. I suggest you talk extensively about this with the Directors when considering assisted living in this facility.
Provider Response
We're sorry for your experience with our community. As you stated, the pandemic was a challenging situation, especially in regards to staffing. We want the best team members for our residents, and not only was the market thin in that regard, it was thin in general due to the pandemic. Thankfully, the situation has improved tenfold and our community is thriving with over a 96% approval rating.
