Provider Response
Amy, thank you for your kind review; we are happy to pass along your comments to the team here at The Wellington at North Bend Crossing!
Offers Assisted Living, Independent Living, and Memory Care
April 24, 2022
Provider Response
Amy, thank you for your kind review; we are happy to pass along your comments to the team here at The Wellington at North Bend Crossing!
October 10, 2021
July 09, 2021
Provider Response
We're glad to hear we delivered such a great experience, Denise. If there's anything further we can do for you, we are happy to help! Thank you.
June 02, 2021
April 19, 2021
January 12, 2021
November 30, 2020
Provider Response
Lou1313, we regret to hear that you had a negative experience with one of our communities. We appreciate all reviews and appreciate you letting us know about this situation. We would like to learn more about your experience to help improve for the future. If you would like to discuss this with someone at our corporate office, please reach out to us. You can also contact the community directly. Thank you.
June 23, 2020
Provider Response
Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you are willing, please contact us so we can work towards a resolution. We look forward to hearing from you.
July 24, 2019
June 18, 2019
November 19, 2017
October 10, 2017
February 07, 2017
February 29, 2016
January 14, 2016
Provider Response
Thank you for your kind words. We are glad you enjoyed your experience at Renaissance West.
August 09, 2015
January 23, 2015
January 19, 2015
November 22, 2014
Provider Response
Thank you for your feedback. We are happy that you had a positive experience at our community!
September 29, 2014
July 29, 2014
May 23, 2012
January 03, 2023
July 18, 2022
Provider Response
Anita, we are so happy to read such a great review about The Wellington at North Bend Crossing! Thank you, and have a fantastic day!
February 24, 2020
September 07, 2017
August 21, 2017
September 11, 2016
June 25, 2021
December 10, 2019
What ongoing training does the staff receive in dementia care?
Monthly staff meetings as well as an occasional speaker.
Describe the overall population of assisted living residents at The Wellington at North Bend Crossing. What is their average age? What are their favorite things to do?
We have a diverse group of residents. Age ranges are from 60's to 100. Favorite things are playing cards, going out to dinner or other event, as well as enjoying flexible dining times with friends and great food.
What programs or activities does The Wellington at North Bend Crossing offer to enrich residents' well-being?
We have an artist in residence that creates crafts for our residents, we hold special events, have speakers, and groups that come in as well as entertainment, and interaction with local schools.
What places are near The Wellington at North Bend Crossing or within walking distance for assisted living residents to enjoy?
We are located close to shopping. Sam's club, Walgreen's, and numerous eateries are all within walking distance. The New Veteran's park is just a mile away on our main road as well.
What transportation services does The Wellington at North Bend Crossing offer to assisted living residents?
We offer transportation to doctor appointments, to outings planned by the community, as well as weekly trips to the grocery.
What makes the chef or dining program at The Wellington at North Bend Crossing exceptional? What kind of menu can assisted living residents expect?
Our Chef is a graduate of le cordon bleu. We have a wide selection of choices that are rotated to allow for fresh choices. Residents will not be bored with the menu.
What safety features or security measures does The Wellington at North Bend Crossing offer to assisted living residents?
We have emergency pulls cords in all apartments and public restrooms as well as a pendant system for our residents. Additionally we have cameras in all hallways as well as 24 hour staffing in the building.
How does The Wellington at North Bend Crossing keep residents' families informed about their loved ones?
We have a monthly newsletter that is available to all families as well as beautiful bulletin boards and TV announcements that roll all activities. There are also care conferences for those in assisted living
What is the care staff-to-resident ratio at The Wellington at North Bend Crossing during daytime and nighttime hours?
There are 62 assisted living apartments. The daytime aides are typically 5 daytime and second shift. There are typically 3 nurses for both first and second shift as well. Third shift there are 2 aides and one nurse
If The Wellington at North Bend Crossing accepts dogs or cats, what indoor/outdoor areas can they enjoy?
There is a walking area out front for pets. Pets may be in any area that does serve food.
What ongoing senior care training does the staff receive?
There are monthly meetings and updates that all employees attend. Periodically we will send staff to outside training as well
Describe the overall population of independent living residents at The Wellington at North Bend Crossing. What is their average age? What are their favorite things to do?
Independent residents are doing everything from volunteering to going on trips. Ages vary greatly from 60's to 90's
What places are nearby for independent living residents to enjoy?
Lots of restaurants, shopping, parks, and groceries.
What are some recent off-site events that the community activity director at The Wellington at North Bend Crossing has organized?
They have gone to dinner at Brio cafe in Newport, they have attended racing at Belterra Casino, and they visited local sights and parks.
What transportation services does The Wellington at North Bend Crossing offer to independent living residents?
They have the same access to the bus and car as AL residents. Dr. appointments, grocery shopping, transportation to the Y and local senior center
What makes the chef or dining program at The Wellington at North Bend Crossing exceptional? What kind of menu can independent living residents expect?
The Chef and his staff create local favorites, German foods, Italian foods, seasonal favorites and even incorporating in a favorite recipe for our residents.
What common areas are available for independent living residents?
There are living rooms on every floor. There is the pub as a favorite gathering place at Happy Hour everyday, as well as activity rooms, theater, and outside patio.
What safety features or security measures does The Wellington at North Bend Crossing offer to independent living residents?
All apartments are equipped with emergency pull cords. IL residents may also have pendants for emergencies. All hallways are monitored by camera and staff has access to points of the community and are here 24-7.
If The Wellington at North Bend Crossing accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Walking area out front of building. Pets may be in any area that does not serve food.
Does The Wellington at North Bend Crossing work with an agency or registry to provide nursing and medical assistance as needed?
We work with many different companies.
How many staffers are on duty in the daytime and overnight?
Daytime and second shift there are 2 aides and one nurse that floats between MC and other floor. After 11PM there is one aide for that area.
What safety features or security measures does The Wellington at North Bend Crossing provide to protect residents who wander?
We have a locked unit that is secure.
What programs or activities does The Wellington at North Bend Crossing offer to keep residents engaged? How does the staff engage residents' long-term memories?
There is a specific plan of activities for our MC--we have recently set up life stations for our residents, and we have special events where our residents from MC interact with the whole community.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Our DON and ADON will assess periodically and have care conferences with family
What techniques does The Wellington at North Bend Crossing use to support memory care residents during mealtimes?
They are typically in a family style setting so that staff can help where needed.
How does The Wellington at North Bend Crossing keep residents' families informed about their loved ones' health?
They will make phone calls or set care conferences as needed.
Describe the neighborhood around The Wellington at North Bend Crossing. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
We are located in a primarily residential area. The business district is just up the street.
Is The Wellington at North Bend Crossing affiliated with a hospital if more care is needed?
We do not have a hospital affiliation. We are, however, located very near Mercy West Hospital.
Since 1990, Capital Senior Living has grown to become one of the largest senior living providers in the United States. With a goal of offering affordable housing and an enriched lifestyle to thousands of seniors, our dedicated team of professionals succeeds in providing quality care in each of our unique communities.
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