The Wellington at North Bend Crossing

Offers Assisted Living, Independent Living, and Memory Care

30 Reviews
5156 N. Bend Crossing, Cincinnati, OH 45247
Call (800) 385-2527
The Wellington at North Bend Crossing (800) 385-2527

Reviews of The Wellington at North Bend Crossing

30 Reviews Write a review
Food
(8 Reviews)
Staff
(17 Reviews)
Facility
(17 Reviews)
Activities
(7 Reviews)
Value
(7 Reviews)

Assisted Living Reviews for The Wellington at North Bend Crossing

April 19, 2021

By Irene

I visited this facility

I like The Wellington at North Bend Crossing because the apartments were bigger than where my mother is now. The staff who showed us around was very friendly, but there weren't a lot of people around at that time, so I could not see what they were doing or if they were interacting. I liked the space, I liked the facility, they had a lot to offer, and they had an exercise room. They gave us lunch there, and it was good. We enjoyed the food, and the staff told us it was nothing special -- it was just something that they gave all the residents there. For someone who is younger and independent living, I would give them a "five," but for an older person who is in their nineties, I would not give them a "five" because of the elevators, and it's really a large place.

January 12, 2021

By Edward

I visited this facility

I visited The Wellington at North Bend Crossing. It was fine. The dining area was nice. It was an open area. They also had another place they called a deli. They had small kitchens, but you don't need a big kitchen when you're in that situation. The staff was very nice and seemed knowledgeable. The problem with the COVID-19, they didn't do as much and didn't show you as much.

November 30, 2020

By Lou1313

I am a friend or relative of a current/past resident

Don't waste your money. If it wasn't for Covid, I would be taking my mom out of there. Management has changed and the new management seems to be lazy and does not care about the residents. The residents don't even see them! EVER! They stay in their office, Meanwhile the staff in the kitchen, house keeping, aides and nurses are all over worked. It is my understanding that there is often one nurse and two aides for the entire building. At the cost for living here, our loved ones should get better care!

Provider Response

Lou1313, we regret to hear that you had a negative experience with one of our communities. We appreciate all reviews and appreciate you letting us know about this situation. We would like to learn more about your experience to help improve for the future. If you would like to discuss this with someone at our corporate office, please reach out to us. You can also contact the community directly. Thank you.

June 23, 2020

By nonna8

I am a friend or relative of a current/past resident

Short staffed, long wait times for assistance. Business manager short with answers and very rude. I am not a happy family member at all. Will be moving Mother from here.

Provider Response

Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you are willing, please contact us so we can work towards a resolution. We look forward to hearing from you.

July 24, 2019

By Melissa

I visited this facility

The Wellington at North Bend Crossing was very nice, and everybody was friendly, but they were not outgoing like they were at the other places, and the residents didn't appear as happy. The dining area was nice and looked like fine dining. The facility itself was very clean, very well decorated, beautiful, very big, and spacious. The room they showed me for my aunt was not very impressive and was just average. They had other units that were very spacious and really pretty, but they weren't available. The staff I had interaction with was very nice, very helpful, and very informative.

June 18, 2019

By revieww

I visited this facility

We had a family member there. It is a beautiful, new facility. There are, however problems with nursing care for those needing assisted living. Medicine errors were made over and over again. There was lack of response from the time the nurse call light was activated until they came, over 30 minutes. We are so happy we moved our loved one out of there and into a better facility in Cincinnati!

November 19, 2017

By stumpygma@1961

I am a friend or relative of a current/past resident

We put my mom here for rehab on a trial basis and Thank God we did!! I would not recommend this facility to anyone that needs any kind of assistance. We were told that the push light response time should be no longer than 10 minutes. We have waited as long as 45 minutes. When my mom first got there she didn't get a shower for two weeks, when we were told it would only take a few days. When we would bring those things up to Deb the CEO or Amanda the DON (Director of Nothing, I mean Nursing) they would say that's unacceptable and would take care of it. Nothing usually ever changed. They are always short PCA's and even nurses on the evening shift and weekend's. So if you need something then, you will probably have to do it yourself or have a family member help you like I had to do many times. They do have a very nice dining area and the food is good, but like any place everything is going to cost you and I mean everything!! Good Luck in your search and God Bless!!!

October 10, 2017

By Former Residents

I am a friend or relative of a current/past resident

Very nice building but staffing is an issue. They were a good facility but a lot has changed in the last few years. Most of the Resident Assistants are agency and there was a new one every week. If you are considering them, ask about staffing ratios in assisted living and # of agency. They never had adequate staffing on Sundays. The permanent staff that has stayed on is good but the Management Team is not customer focused. They were purchased last December 2016 and changed their name. They had a high turnover in staffing at that time and since. Memory Care is small with a small area to walk inside and nothing outside. Food quality varies but for all holidays, they provide a large very nice lunch and not very appealing ham and cheese sandwich for dinner. Families should not have to supplement meals when paying that much for a meal plan.

February 07, 2017

By Michael425086

I visited this facility

The Wellington was a very nice facility, very nice dining area, and a lot of family interaction, but they didn’t have the staff ratio that I like in a memory care. There weren’t a lot of places for my mom to walk; my mom likes to walk.

February 29, 2016

By Mike120536950

I visited this facility

Renaissance West is a great facility. But it's a lot more expensive. The monthly meals only included two meals. They should include 3 meals for their price. But it's a beautiful facility.

January 14, 2016

By Peggie2

I visited this facility

We liked Renaissance West very much, but it was way out of our price range. Other than that, it was very nice and worth the price. The staff was very helpful. The dining room was very nice. We ate lunch there on St Patrick’s Day. It was very good because they had a buffet at the time.

Provider Response

Thank you for your kind words. We are glad you enjoyed your experience at Renaissance West.

August 09, 2015

By Anonymous111634150

I visited this facility

Renaissance West at North Bend Crossing was the newest facility of all the ones I saw, and it was pretty nice. It was well decorated. The staff that assisted me was very professional and helpful.

January 23, 2015

By William104918650

I am a friend or relative of a resident

My mom has been with Rennaisance West for 3 years now. She is in the assisted living. If she calls for someone, sometimes it takes a little while for them to get there but generally it's acceptable. The staff is very friendly, personable and nice. The building is very nice. The food service is alright. `

January 19, 2015

By Rick29

I am a friend or relative of a resident

Living in Rennaisance West is like living in a country club. It's nice and upscale. The apartments are beautiful. The building itself is just gorgeous. You won't find people more caring other than their staff. They're very conscientious. My father is in independent living. They have activities for him. They always have something to keep him going instead of sitting around by himself. The food is good, and I know he is eating eating healthy. We are in a complete peace of mind that he is in a great and safe place.

November 22, 2014

By Caring96003150

I visited this facility

The location and the grounds at Renaissance West were not as nice; you were looking out at a parking lot. The apartment and the people were very nice.

Provider Response

Thank you for your feedback. We are happy that you had a positive experience at our community!

September 29, 2014

By Caring99588450

I am a friend or relative of a resident

We were happy with Renaissance; it was clean, and the people were very kind. We really liked it and we liked the size of the room. The staff has been fine and the food is very good. The only thing I’m not happy with --and things that they could improve on -- include patient care with some of their aids and medical assistance, but still I would highly recommend this place.

July 29, 2014

By Caring77912750

I visited this facility

Renaissance West is a newer building. It got finished last year or 2 years ago. The architecture and the décor are really off-the-charts, but the downfall, in my situation, was they did not have a nursing area. They're just an assisted living facility. When we found out that they didn't have nursing care, we were heartbroken. To go into the building is just breathtaking. It's really, really cool. I know they have the gas fireplaces, and their dining rooms are made to be almost like being in a lounge. The dining room is like going into a restaurant. They have tablecloths, and the napkins were all set up. It's something you don’t get at home. I was very impressed.

May 23, 2012

By phennard

I visited this facility

the facility was very clean and nice.The workers and residents were very friendly at all times. I liked all the activities daily. I also liked the residents help with the tours. I could see my mother in law very happy there. I like that there where 3 areas for help.
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Independent Living Reviews for The Wellington at North Bend Crossing

August 21, 2017

By Jane

I am a friend or relative of a current/past resident

The Wellington is nice and it's a good fit for my dad. The place is very clean and the food is good. The staff and residents have been very friendly and welcoming. It's in a very nice neighborhood that's close to stores and the hospital. He has a 1-bedroom with very nice windows and it's airy, it has a fairly large bathroom, and a walk-in closet that he really likes. It was a little expensive compared to the other places, but we still think it's a good value.

September 11, 2016

By Robert230753

I visited this facility

Renaissance is very nice, but they have smaller units, and we like larger units. The staff who gave the tour was very knowledgeable and very nice to talk to, and she spent quite a bit of time explaining things to us.
See all Independent Living reviews (6) See fewer reviews

Memory Care Reviews for The Wellington at North Bend Crossing

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Questions about The Wellington at North Bend Crossing

What ongoing training does the staff receive in dementia care?

Monthly staff meetings as well as an occasional speaker.

Describe the overall population of assisted living residents at The Wellington at North Bend Crossing. What is their average age? What are their favorite things to do?

We have a diverse group of residents. Age ranges are from 60's to 100. Favorite things are playing cards, going out to dinner or other event, as well as enjoying flexible dining times with friends and great food.

What programs or activities does The Wellington at North Bend Crossing offer to enrich residents' well-being?

We have an artist in residence that creates crafts for our residents, we hold special events, have speakers, and groups that come in as well as entertainment, and interaction with local schools.

What places are near The Wellington at North Bend Crossing or within walking distance for assisted living residents to enjoy?

We are located close to shopping. Sam's club, Walgreen's, and numerous eateries are all within walking distance. The New Veteran's park is just a mile away on our main road as well.

What transportation services does The Wellington at North Bend Crossing offer to assisted living residents?

We offer transportation to doctor appointments, to outings planned by the community, as well as weekly trips to the grocery.

What makes the chef or dining program at The Wellington at North Bend Crossing exceptional? What kind of menu can assisted living residents expect?

Our Chef is a graduate of le cordon bleu. We have a wide selection of choices that are rotated to allow for fresh choices. Residents will not be bored with the menu.

What safety features or security measures does The Wellington at North Bend Crossing offer to assisted living residents?

We have emergency pulls cords in all apartments and public restrooms as well as a pendant system for our residents. Additionally we have cameras in all hallways as well as 24 hour staffing in the building.

How does The Wellington at North Bend Crossing keep residents' families informed about their loved ones?

We have a monthly newsletter that is available to all families as well as beautiful bulletin boards and TV announcements that roll all activities. There are also care conferences for those in assisted living

What is the care staff-to-resident ratio at The Wellington at North Bend Crossing during daytime and nighttime hours?

There are 62 assisted living apartments. The daytime aides are typically 5 daytime and second shift. There are typically 3 nurses for both first and second shift as well. Third shift there are 2 aides and one nurse

If The Wellington at North Bend Crossing accepts dogs or cats, what indoor/outdoor areas can they enjoy?

There is a walking area out front for pets. Pets may be in any area that does serve food.

What ongoing senior care training does the staff receive?

There are monthly meetings and updates that all employees attend. Periodically we will send staff to outside training as well

Describe the overall population of independent living residents at The Wellington at North Bend Crossing. What is their average age? What are their favorite things to do?

Independent residents are doing everything from volunteering to going on trips. Ages vary greatly from 60's to 90's

What places are nearby for independent living residents to enjoy?

Lots of restaurants, shopping, parks, and groceries.

What are some recent off-site events that the community activity director at The Wellington at North Bend Crossing has organized?

They have gone to dinner at Brio cafe in Newport, they have attended racing at Belterra Casino, and they visited local sights and parks.

What transportation services does The Wellington at North Bend Crossing offer to independent living residents?

They have the same access to the bus and car as AL residents. Dr. appointments, grocery shopping, transportation to the Y and local senior center

What makes the chef or dining program at The Wellington at North Bend Crossing exceptional? What kind of menu can independent living residents expect?

The Chef and his staff create local favorites, German foods, Italian foods, seasonal favorites and even incorporating in a favorite recipe for our residents.

What common areas are available for independent living residents?

There are living rooms on every floor. There is the pub as a favorite gathering place at Happy Hour everyday, as well as activity rooms, theater, and outside patio.

What safety features or security measures does The Wellington at North Bend Crossing offer to independent living residents?

All apartments are equipped with emergency pull cords. IL residents may also have pendants for emergencies. All hallways are monitored by camera and staff has access to points of the community and are here 24-7.

If The Wellington at North Bend Crossing accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Walking area out front of building. Pets may be in any area that does not serve food.

Does The Wellington at North Bend Crossing work with an agency or registry to provide nursing and medical assistance as needed?

We work with many different companies.

How many staffers are on duty in the daytime and overnight?

Daytime and second shift there are 2 aides and one nurse that floats between MC and other floor. After 11PM there is one aide for that area.

What safety features or security measures does The Wellington at North Bend Crossing provide to protect residents who wander?

We have a locked unit that is secure.

What programs or activities does The Wellington at North Bend Crossing offer to keep residents engaged? How does the staff engage residents' long-term memories?

There is a specific plan of activities for our MC--we have recently set up life stations for our residents, and we have special events where our residents from MC interact with the whole community.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Our DON and ADON will assess periodically and have care conferences with family

What techniques does The Wellington at North Bend Crossing use to support memory care residents during mealtimes?

They are typically in a family style setting so that staff can help where needed.

How does The Wellington at North Bend Crossing keep residents' families informed about their loved ones' health?

They will make phone calls or set care conferences as needed.

Describe the neighborhood around The Wellington at North Bend Crossing. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

We are located in a primarily residential area. The business district is just up the street.

Is The Wellington at North Bend Crossing affiliated with a hospital if more care is needed?

We do not have a hospital affiliation. We are, however, located very near Mercy West Hospital.

Costs for The Wellington at North Bend Crossing

Cost of Assisted Living

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Cost of Independent Living

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Cost of Memory Care

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Photos of The Wellington at North Bend Crossing

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Services and Amenities of The Wellington at North Bend Crossing

Costs

  • All Inclusive Rent
  • Entry Fee
  • Assisted Living Starting At: $3960/month
  • Independent Living Starting At: $2395/month
  • Memory Care Starting At: $5585/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Offer Companion Suites
  • Studio Apartments
  • Housing Extra: Studios In Memory Care Only

Dining options

  • In Room Kitchenette
  • In Room Kitchens
  • Dining Room Shared Meals
  • Room Service For Meals

Features

  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • Garden And Patio

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Health services

  • Nurse On Staff: Yes

Activities

  • Offsite Activities
  • Religious Services
  • Fitness Room

Guest services

  • Guests At Mealtime

Languages

  • English

General

  • Resident Capacity: 145
  • Minimum Age: 55
  • Pets: Yes

Licenses

  • State Licenses: 2555R
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About The Wellington at North Bend Crossing

Since 1990, Capital Senior Living has grown to become one of the largest senior living providers in the United States. With a goal of offering affordable housing and an enriched lifestyle to thousands of seniors, our dedicated team of professionals succeeds in providing quality care in each of our unique communities.

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The Wellington at North Bend Crossing


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