White Oak Manor - Charlotte

Elaine

My husband is in Charlotte at White Oak Manor. What I like least about it is the fact that they don't seem to be very attentive to the patients. The CNAs are assigned a certain number of patients per day. However, the ones that I see every time I go, they are playing games on their phones or their iPads, and every time I've gone over there I've seen paper and stuff on the floor. My husband's room is a semi-private room. He is pushed up against the wall almost, while the other person in the room has plenty of space. The last time I was over there, I said, "This man served in the military for 20 years. He did three tours of duty in Vietnam, and I dare you to push him up in this corner again." I just could not understand. He deserves better treatment because he is a veteran if nothing else. He has a Purple Heart and a Bronze Star. He does not deserve to be discounted. I take pajamas for him to wear, but they put him in a hospital gown because it's easy, and that bothers me. Every time I go over there I'm on the verge of tears because I see the way they treat him. The person in the room with him keeps his curtain pulled, so there is no interaction. He never opens his mouth. It's just aggravating. Also, every time I ask a question to their staff, it's like, "OK, let me find out." Nobody knows anything, and I hate that. They serve three meals a day, but every time I go he is always hungry. They could get snacks and things like that, but they need to ask for them. However, my husband is not going to ask because he doesn't talk that much. He is also not going to ask for juice or water. If he falls, they'll send him to the hospital, and he has fallen several times, and every single time he is dehydrated. I haven't tasted the food, but it looks like it's pretty good the way they put it on the plate. However, the hospital things that they put across the bed for the patients to put their tray on are terrible. They are awful. They never clean anything but the top. You can see the dirt there. They do different kinds of things. They have activities going on. They would do an assessment, and they would tell me how he's doing. Sometimes he participates in the exercise. Fortunately, we don't have to pay. The VA and his co-insurance pay for him. However, VA is the primary.

Diana Wilson

If you love your family you will never put them in this place. The nursing care was unimaginable. Not only for me but I saw my roommate cry because she was in so much pain. I shared a toilet with three other people and the smell of the whole place was horrible.. I wasn’t bathed or cleaned. The food was so bad I just asked for cereal and was told it was for breakfast only. My nurse withheld pain meds from me even though I went there three days after I broke my hip and femer. It was the closest to hell I ever want to get.

Kenneth

My mother has moved into White Oak Manor - Charlotte. The cost was a big plus for us and amenities. They have meals, salons, and a full kitchen. She's in a one-bedroom.

Trille4life

Y'all need to take better care of the elderly than what you do why did my mother have bed sores and a broken arm.

Sharon776063

I don’t like White Oak of Charlotte. People just sit around, and I don’t think the staff is attentive enough. I don’t like it. Food is OK, but I didn’t see any activities when I was there.

Kathie8

I liked White Oak Manor; it has nice appeal. It's smaller, smelled good, had lots of windows, and the residents looked clean and happy. From what I saw in a short visit, I would give it five stars compared to the other ones that I have seen. The staff was very friendly and informative, let me walk around, and showed me everything. It was small and had a comfortable feel; nobody was screaming or uncomfortable. The residents looked like they were at ease. I was there right about lunch time, so everybody was moving toward the dining room, and it looked nice. If we bring Mom to this area, this is where she will go.