Sunrise on Providence

Offers Assisted Living and Memory Care

18 Reviews

5114 Providence Road

Charlotte

28226

Sunrise on Providence

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4.1 18

Darryl 2021-08-09 I toured Sunrise on Providence for my mom. It was very nice and everyone was very personable. The staff took their time, they asked a lot of questions, and they allowed us to ask a lot of questions. They were very caring. It was very clean. They have lots of social activities. They also have a garden, which was nice. I like the way the apartments are laid out; that was very good. We didn't try the food, but we did visit the dining area, and it was very clean and nice. I visited this facility

5 4 1

Ladelle 2021-06-23 Sunrise on Providence was a very nice facility. Everyone was friendly and professional. It was nice and clean. The rooms we were shown were very nice. Everything was bright. We saw the salon and the library, and those were very nice. I asked one of the residents if she enjoyed living there, and she said she enjoyed it very much. I visited this facility

5 5 1

Fran 2019-11-29 My sister is now at the assisted living of Sunrise on Providence. Everybody is very nice. She is happy with it; she has adjusted. However, they have a very small parking lot, and apparently there is no room to expand. It is clearly an issue that they have, but everything else seems to be OK. They have activities, but my sister hasn't gone to a lot of them. She has made some friends. Some of the friends come over to her apartment. They sit there, they chit-chat, and they watch TV. They have two activities a day for the residents, and I see a lot of them there. The staff is adequate. The dining area is very nice. My sister is OK with the food. The building itself is very comfortable. I've seen people in the living room, and there's lots of residents. The last time I visited they were singing and playing with instruments. My sister likes her room. She likes the view, too. It is also about two miles away from where her house was, so she is familiar with the neighborhood. I am a friend or relative of a current/past resident

5 4 1

KW 2019-03-16 Sunrise on Providence was a nice place. I enjoyed the tour. I like its location. It was a place that we were considering. The rooms were nice, but the staff members were not as friendly. They have a salon, and they have a place where they can have worship, but there is no gym. The residents seemed to be happy. When I went on tour, they were having lunch, so the dining area was full. They seemed to be enjoying their meals. It's done where you can order off a menu. The menu looked like it would be good food to eat. I visited this facility

5 4 1

Terry M 2018-01-27 Sunrise on Providence was a very clean place with adequate activities. I saw a nice single room and a double room. It was one of the places that I liked more than the others, and their price was OK. I saw a sitting room where they can watch TV and a game room. I visited this facility

5 4 1

Rita284708 2017-03-04 Sunrise was very helpful. They gave me lunch, and it was very refreshing. The food was good. We were talking about pricing, and she was very clear that the price she gave me was subject to change. I was very impressed with the entire setup. They had a lot of activities. Their rooms were very nice, and their showers were wheelchair accessible. This place is my top choice. I visited this facility

5 5 1

Barbara110871950 2015-07-14 The second choice was Sunrise on Providence. The staff was really nice. It was a totally different kind of building, not as open and bright as the other facility, but it seemed very clean. The rooms were not quite as nice, but the cost would have been very comparable. They seemed to have a really good kitchen facility. You tell them what you want, and they make it. Sunrise on Providence was a little more traditional. It is an older building than the other facility; however, it was very nice. I wouldn't get upset if we have to put my dad there. I visited this facility

5 4 1

Caring109100450 2015-06-29 We visited Sunrise on Providence. The facility itself is very nice. However, the level of care they provide needs improvement. They're understaffed, and they need to hire more people. The rooms were spacious, but we found some of the rooms can be a little dark. They had a lot of activities like exercises and kids from school come in and visit the residents pretty often. Security and safety is well maintained. I visited this facility

5 3 1

Lauren13 2015-06-23 I didn't really get a good feel of Sunrise on Providence. There were boxes in the hallway, and it seemed a little older. It needed some renovating. It's not very homey. It didn't seem unclean; it just wasn't as well taken care of as far as its appearance, and it was kind of cluttered. The rooms were OK. They weren't very spacious, and they didn't have a separated bedroom area. The staff was OK. The dining area was very nice. I visited this facility

5 3 1

Ann105035450 2015-04-29 My parents are currently at Sunrise on Providence. I thought it felt more approachable and a little homier. Unfortunately, my dad is used to having more space than what he has now, and he is a very private person, so he probably doesn't want to engage in very many activities. I didn't like the staff very much. And of the people in the memory care unit, which is where my mother is transitioning, two were very helpful. They have music, outings, and a group that goes out to lunch. They have a men's luncheon, and they have organized all kinds of games and stuff, but my dad doesn't want to participate in anything. I am a friend or relative of a resident

5 4 1

Caring104433150 2015-03-31 I like the size of the rooms at Sunrise at Providence. The layout, looks, and the décor felt homey. It didn’t feel too institutional. I also like the people because they seemed nice and friendly. The place was very clean looking. We weren't overly impressed with the food. I am a friend or relative of a resident

5 4 1

Elaine19 2014-06-19 The first one we chose was Sunrise on Providence Road. I only had him there for five days and I took him out. I didn’t like it there. The room that they gave him was fine. It was kind of nice, but the facility for memory care was very close, small, and noisy. Their food was terrible. It was just not the right place for my husband. I lost a lot of money because they would not give me any money back at all. The staff were good, and when I first arrived, I had all the help I needed to move in, and that was great. When I was moving out, they were too busy to help me. I would not recommend them for memory care. I am a friend or relative of a resident

5 1 1

Bill46 2014-05-29 At Sunrise on Providence, they had good programs for memory loss patients. I would rate them highly. The staff were excellent people and very knowledgeable. At the time I visited it, some of the seniors were doing exercises that they could do sitting down. They were doing some puzzles and different things that people with dementia would be doing. The rooms were very nice. They were the same size and have the same type of facilities, like a shower and a bathroom. I visited this facility

5 4 1

Bobby5 2013-11-20 I did visit Sunrise. It was in a great location. It was a newer facility and it did have a good warm feeling about it that would be inviting for the residents. Their rooms were nice, warm and well-equipped. I would also say their rooms were spacious but to a degree that you have a good living accommodation, which would be fine. The people there were very friendly and accommodating too. I visited this facility

5 4 1

CatieJ 2012-09-13 I thought this facility was a wonderful place for seniors to live. Everything is very clean and neat, and decorated nicely. The staff is extremely friendly and they treat their residents extremely well. The Sunrise on Providence is a great place to live. The location is great, being close to South Park mall and local restaurants. My boyfriend's grandmother lives in this facility, and she has never been happier. They have so many fun activities and events for the men and women living there; it truly is a warm and engaging place to live and stay active at an advanced age. I noticed his grandmother would be eager to go home and see here friends. Her daughters take much comfort in the fact that she is well taken care of and there in case anything happens while they cannot be there. I was pleasantly surprised because this was a far cry from the typical nursing home I am used to. I visited this facility

5 5 1

YoungAtHeart1 2012-04-25 I found this facility to be exceptional. When my grandmother was staying here, I was about 14 and one of my favorite things to do was use the wheelchairs in the hall and ride them around the hallways. The nurses and assistants working there had no problem with me having a little fun as long as I wasn't getting in anybody's way. This type of free loving atmosphere was crucial in my acceptance of the place. I loved the way they took care of their residents, without making them feel like they were living in a prison. The residents, as well as their visitors, had plenty of freedom to live as they wanted to live, which is very important in these kinds of facilities. They made it feel as much like a home as they could. I am a friend or relative of a resident

5 5 1

cdayton 2011-09-02 I visited Sunrise at Providence while assisting a family in finding short term respite care for their loved one. Upon entering the facility, we were immediately greeted by friendly, smiling staff. The atmosphere was clean, bright, and free from any kind of negative odors. The staff in this facility in general seemed very friendly. I saw nurses talking individually to residents and also a scheduled activity in the common area (art time). The calendar of activities was impressive and it seemed as if there was plenty to keep any resident busy if they chose to participate. The dining hall was also very clean and set up to feel very "home like". I spoke with two residents who both stated they enjoyed the food. The individual rooms were spacious and it seemed as if residents were encouraged to decorate them to feel like home. I saw many pictures of family members and personal items displayed proudly in the rooms. All in all this facility was very impressive and my client stated she enjoyed her stay there (though was, understandably, also happy to return home). I would recommend it easily and use it for my own family members if the need ever presented itself. I visited this facility

5 5 1

Nina 2021-06-21 Sunrise on Providence was the other one that I went to visit that had a hoyer lift, but we cannot afford them. It's beautiful and they were nice, but all the bells and whistles that they had were why it cost so much, and with my mom almost really being in a comatose state, she isn't gonna benefit from any of those things. If she had been up and active, ambulatory, engaged, and doing all the stuff, it might have been worth it, but there's no way we could pay that for her to just lay in the bed. The staff member was excellent, and knew what she was doing, and what she was talking about. There are some pages that you can go to and look at all the different ratings for assisted living in North Carolina, and Sunrise on Providence had a couple of low ratings, so I asked the staff about that and she knew exactly what was going on and how they were addressing it, so that was good. She was very professional and very on top of it. It was during COVID, so I had a very limited tour. They put me into the building downstairs to where the memory care was, but I could not go into the unit. They were concerned about COVID. It's a new facility, very clean, and no bad smell. They had a pond in the back that I particularly liked. The facility itself looked like a big old home with a big front porch. It was very welcoming, very clean, and very nice. When I told them that my mother needed 24/7 care and that she needed the hoyer lift, they said they could handle that. I visited this facility

5 5 1

5114 Providence Road, Charlotte, NC 28226

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Sunrise on Providence (800) 385-2527

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Reviews of Sunrise on Providence

18 Reviews Write a review

Food

(1 Review)

Staff

(6 Reviews)

Facility

(6 Reviews)

Activities

(1 Review)

Value

(Not Rated)

Assisted Living Reviews for Sunrise on Providence

August 09, 2021

By Darryl

I visited this facility

I toured Sunrise on Providence for my mom. It was very nice and everyone was very personable. The staff took their time, they asked a lot of questions, and they allowed us to ask a lot of questions. They were very caring. It was very clean. They have lots of social activities. They also have a garden, which was nice. I like the way the apartments are laid out; that was very good. We didn't try the food, but we did visit the dining area, and it was very clean and nice.

June 23, 2021

By Ladelle

I visited this facility

Sunrise on Providence was a very nice facility. Everyone was friendly and professional. It was nice and clean. The rooms we were shown were very nice. Everything was bright. We saw the salon and the library, and those were very nice. I asked one of the residents if she enjoyed living there, and she said she enjoyed it very much.

November 29, 2019

By Fran

I am a friend or relative of a current/past resident

My sister is now at the assisted living of Sunrise on Providence. Everybody is very nice. She is happy with it; she has adjusted. However, they have a very small parking lot, and apparently there is no room to expand. It is clearly an issue that they have, but everything else seems to be OK. They have activities, but my sister hasn't gone to a lot of them. She has made some friends. Some of the friends come over to her apartment. They sit there, they chit-chat, and they watch TV. They have two activities a day for the residents, and I see a lot of them there. The staff is adequate. The dining area is very nice. My sister is OK with the food. The building itself is very comfortable. I've seen people in the living room, and there's lots of residents. The last time I visited they were singing and playing with instruments. My sister likes her room. She likes the view, too. It is also about two miles away from where her house was, so she is familiar with the neighborhood.

March 16, 2019

By KW

I visited this facility

Sunrise on Providence was a nice place. I enjoyed the tour. I like its location. It was a place that we were considering. The rooms were nice, but the staff members were not as friendly. They have a salon, and they have a place where they can have worship, but there is no gym. The residents seemed to be happy. When I went on tour, they were having lunch, so the dining area was full. They seemed to be enjoying their meals. It's done where you can order off a menu. The menu looked like it would be good food to eat.

January 27, 2018

By Terry M

I visited this facility

Sunrise on Providence was a very clean place with adequate activities. I saw a nice single room and a double room. It was one of the places that I liked more than the others, and their price was OK. I saw a sitting room where they can watch TV and a game room.

March 04, 2017

By Rita284708

I visited this facility

Sunrise was very helpful. They gave me lunch, and it was very refreshing. The food was good. We were talking about pricing, and she was very clear that the price she gave me was subject to change. I was very impressed with the entire setup. They had a lot of activities. Their rooms were very nice, and their showers were wheelchair accessible. This place is my top choice.

July 14, 2015

By Barbara110871950

I visited this facility

The second choice was Sunrise on Providence. The staff was really nice. It was a totally different kind of building, not as open and bright as the other facility, but it seemed very clean. The rooms were not quite as nice, but the cost would have been very comparable. They seemed to have a really good kitchen facility. You tell them what you want, and they make it. Sunrise on Providence was a little more traditional. It is an older building than the other facility; however, it was very nice. I wouldn't get upset if we have to put my dad there.

June 29, 2015

By Caring109100450

I visited this facility

We visited Sunrise on Providence. The facility itself is very nice. However, the level of care they provide needs improvement. They're understaffed, and they need to hire more people. The rooms were spacious, but we found some of the rooms can be a little dark. They had a lot of activities like exercises and kids from school come in and visit the residents pretty often. Security and safety is well maintained.

June 23, 2015

By Lauren13

I visited this facility

I didn't really get a good feel of Sunrise on Providence. There were boxes in the hallway, and it seemed a little older. It needed some renovating. It's not very homey. It didn't seem unclean; it just wasn't as well taken care of as far as its appearance, and it was kind of cluttered. The rooms were OK. They weren't very spacious, and they didn't have a separated bedroom area. The staff was OK. The dining area was very nice.

April 29, 2015

By Ann105035450

I am a friend or relative of a resident

My parents are currently at Sunrise on Providence. I thought it felt more approachable and a little homier. Unfortunately, my dad is used to having more space than what he has now, and he is a very private person, so he probably doesn't want to engage in very many activities. I didn't like the staff very much. And of the people in the memory care unit, which is where my mother is transitioning, two were very helpful. They have music, outings, and a group that goes out to lunch. They have a men's luncheon, and they have organized all kinds of games and stuff, but my dad doesn't want to participate in anything.

March 31, 2015

By Caring104433150

I am a friend or relative of a resident

I like the size of the rooms at Sunrise at Providence. The layout, looks, and the décor felt homey. It didn’t feel too institutional. I also like the people because they seemed nice and friendly. The place was very clean looking. We weren't overly impressed with the food.

June 19, 2014

By Elaine19

I am a friend or relative of a resident

The first one we chose was Sunrise on Providence Road. I only had him there for five days and I took him out. I didn’t like it there. The room that they gave him was fine. It was kind of nice, but the facility for memory care was very close, small, and noisy. Their food was terrible. It was just not the right place for my husband. I lost a lot of money because they would not give me any money back at all. The staff were good, and when I first arrived, I had all the help I needed to move in, and that was great. When I was moving out, they were too busy to help me. I would not recommend them for memory care.

Provider Response

We are sorry to hear you had this negative experience at our community. We take your comments very seriously and would like to learn more. Please contact us at Information@SunriseSeniorLiving.com with your contact information so that we can reach out.Thank you,

The Sunrise Team

May 29, 2014

By Bill46

I visited this facility

At Sunrise on Providence, they had good programs for memory loss patients. I would rate them highly. The staff were excellent people and very knowledgeable. At the time I visited it, some of the seniors were doing exercises that they could do sitting down. They were doing some puzzles and different things that people with dementia would be doing. The rooms were very nice. They were the same size and have the same type of facilities, like a shower and a bathroom.

November 20, 2013

By Bobby5

I visited this facility

I did visit Sunrise. It was in a great location. It was a newer facility and it did have a good warm feeling about it that would be inviting for the residents. Their rooms were nice, warm and well-equipped. I would also say their rooms were spacious but to a degree that you have a good living accommodation, which would be fine. The people there were very friendly and accommodating too.

September 13, 2012

By CatieJ

I visited this facility

I thought this facility was a wonderful place for seniors to live. Everything is very clean and neat, and decorated nicely. The staff is extremely friendly and they treat their residents extremely well. The Sunrise on Providence is a great place to live. The location is great, being close to South Park mall and local restaurants. My boyfriend's grandmother lives in this facility, and she has never been happier. They have so many fun activities and events for the men and women living there; it truly is a warm and engaging place to live and stay active at an advanced age. I noticed his grandmother would be eager to go home and see here friends. Her daughters take much comfort in the fact that she is well taken care of and there in case anything happens while they cannot be there. I was pleasantly surprised because this was a far cry from the typical nursing home I am used to.

April 25, 2012

By YoungAtHeart1

I am a friend or relative of a resident

I found this facility to be exceptional. When my grandmother was staying here, I was about 14 and one of my favorite things to do was use the wheelchairs in the hall and ride them around the hallways. The nurses and assistants working there had no problem with me having a little fun as long as I wasn't getting in anybody's way. This type of free loving atmosphere was crucial in my acceptance of the place. I loved the way they took care of their residents, without making them feel like they were living in a prison. The residents, as well as their visitors, had plenty of freedom to live as they wanted to live, which is very important in these kinds of facilities. They made it feel as much like a home as they could.

September 02, 2011

By cdayton

I visited this facility

I visited Sunrise at Providence while assisting a family in finding short term respite care for their loved one. Upon entering the facility, we were immediately greeted by friendly, smiling staff. The atmosphere was clean, bright, and free from any kind of negative odors. The staff in this facility in general seemed very friendly. I saw nurses talking individually to residents and also a scheduled activity in the common area (art time). The calendar of activities was impressive and it seemed as if there was plenty to keep any resident busy if they chose to participate. The dining hall was also very clean and set up to feel very "home like". I spoke with two residents who both stated they enjoyed the food. The individual rooms were spacious and it seemed as if residents were encouraged to decorate them to feel like home. I saw many pictures of family members and personal items displayed proudly in the rooms. All in all this facility was very impressive and my client stated she enjoyed her stay there (though was, understandably, also happy to return home). I would recommend it easily and use it for my own family members if the need ever presented itself.

See all Assisted Living reviews (17)

Memory Care Reviews for Sunrise on Providence

June 21, 2021

By Nina

I visited this facility

Sunrise on Providence was the other one that I went to visit that had a hoyer lift, but we cannot afford them. It's beautiful and they were nice, but all the bells and whistles that they had were why it cost so much, and with my mom almost really being in a comatose state, she isn't gonna benefit from any of those things. If she had been up and active, ambulatory, engaged, and doing all the stuff, it might have been worth it, but there's no way we could pay that for her to just lay in the bed. The staff member was excellent, and knew what she was doing, and what she was talking about. There are some pages that you can go to and look at all the different ratings for assisted living in North Carolina, and Sunrise on Providence had a couple of low ratings, so I asked the staff about that and she knew exactly what was going on and how they were addressing it, so that was good. She was very professional and very on top of it. It was during COVID, so I had a very limited tour. They put me into the building downstairs to where the memory care was, but I could not go into the unit. They were concerned about COVID. It's a new facility, very clean, and no bad smell. They had a pond in the back that I particularly liked. The facility itself looked like a big old home with a big front porch. It was very welcoming, very clean, and very nice. When I told them that my mother needed 24/7 care and that she needed the hoyer lift, they said they could handle that.

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Questions about Sunrise on Providence

Describe the overall population of assisted living residents at Sunrise on Providence. What is their average age? What are their favorite things to do?

Come enjoy the rocking chairs on our wrap-around porch, and remember your pet is always welcome too. Visit us today and see why our residents are proud to call Sunrise on Providence home.

What programs or activities does Sunrise on Providence offer to enrich residents' well-being?

Sunrise on Providence's Programming and Activities allow each resident to experience complete life enrichment. We invite you to view our week at a glance and month at a glance activity calendars, which promote the health of the mind, body and spirit.

What places are near Sunrise on Providence or within walking distance for assisted living residents to enjoy?

•Located across the street from Shalom Park, a Jewish Community Center, between Old Providence and Fairview •Near Carolinas Medical Center and Presbyterian Hospital •Minutes away from the Arboretum Shopping Center and Uptown Charlotte, which offers many museums, theaters and restaurants •Victorian-style mansion overlooking a small lake

What transportation services does Sunrise on Providence offer to assisted living residents?

Medical appointments, shopping and fun outings like a trip to a Charlotte Knights game, the Lazy 5 Ranch and more!

What makes the chef or dining program at Sunrise on Providence exceptional? What kind of menu can assisted living residents expect?

At Sunrise, we recognize that diet is one of the most important aspects of a senior's life. We focus on from-scratch cooking using fine ingredients that favor natural herbs and spices, as well as many local and fresh ingredients to serve our residents delicious and well-balanced meals each day. Our highly trained chefs talk regularly with our residents to learn what menu items they would like featured in the community as we strive to create a restaurant-style dining experience for all to enjoy. Contact us to see what's cooking in our community this week!

What safety features or security measures does Sunrise on Providence offer to assisted living residents?

Trained staff available 24-hours a day

How does Sunrise on Providence keep residents' families informed about their loved ones?

•Monthly wellness visits by a licensed on-staff nurse •Social and educational programs for families •Scheduled resident and family meetings

What is the care staff-to-resident ratio at Sunrise on Providence during daytime and nighttime hours?

We offered a personalized model of care that staffs according tot he needs of our residents, not the number of people that live in our community.

If Sunrise on Providence accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We are pet friendly! Come see where your pet could play today!

How many staffers are on duty in the daytime and overnight?

We offered a personalized model of care that staffs according tot he needs of our residents, not the number of people that live in our community.

What safety features or security measures does Sunrise on Providence provide to protect residents who wander?

We have a secure Memory Care area that we call our Reminiscence Neighborhood.

What programs or activities does Sunrise on Providence offer to keep residents engaged? How does the staff engage residents' long-term memories?

Sunrise Senior Living's memory care services are focused firmly on the individual. Dementia slowly interferes with one’s mental ability to manage everyday life. Our memory care services create a safe and stimulating environment for those with dementia--including its most common form, Alzheimer’s.

What techniques does Sunrise on Providence use to support memory care residents during mealtimes?

Each resident in our Reminiscence Neighborhood has a designated Life Enrichment Manager who consistently cares for them--becoming a trusted friend and learning all of his or her personal preferences.

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Services and Amenities of Sunrise on Providence

Room and housing options

1-bedroom apartments
Companion Suites: Yes
Studio Apartments

Dining options

In Room Kitchenette
Dining Room Shared Meals
Room Service For Meals

Features

Garden And Patio
Resident Parking
Security Gate

Cleaning services

Housekeeping
Laundry For Clothing

Health services

Skilled Nursing
Medication Management
Nurse On Staff: Yes

Activities

Offsite Activities
Religious Services

Languages

English

General

Resident Capacity: 95
Pets: Yes

Licenses

State Licenses: HAL-060-057

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About Sunrise on Providence

Focusing on your unique needs and preferences, Sunrise Senior Living takes a holistic approach to senior care. With us, you can expect consistent yet individualized care rooted in evidence based research and theories of aging. From personalized programming to quality dining, we concentrate on your individual wellness and well-being so you can live life exactly how you please.

We remain firmly focused on promoting the safety of our residents, and are taking rigorous measures to help maintain their health during this time. Sunrise CareConnect, our electronic health record system, allows physicians to track residents' care, medication protocol, and progress notes remotely. In addition, we are facilitating telehealth visits with health care providers, minimizing the need for external office visits.

At Sunrise, championing quality of life for all seniors is our mission and is carried out by every Sunrise team member. Based on resident surveys, consumer insights, and industry metrics, national programs have recognized Sunrise's efforts and our commitment to quality care.Sunrise communities have earned more than 280 National Quality Awards - more than any other assisted living provider. To learn more about our award winning communities, a full listing of the company's recipients can be found on Sunrise's National Quality Award page.

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