We met the person in charge at Holiday Willow Grove and she was very nice in showing us around. It's a very, very nice and clean place. Everybody was very cordial and friendly. The staff and the residents seemed happy and liked it there. They had a library, a courtyard, and all the amenities. It was a very secure area.
Holiday Willow Grove
Offers Independent Living
26 Reviews
10043 Idlewild Rd, Matthews, NC 28105
Call
(800) 385-2527
PROMOTION!
7 days
Take $500 off your monthly rent. Act now to lock in this special rate for up to 3 months. Holiday by Atria's flexible leases come with all-inclusive amenities, award-winning staff, and friendly neighbors. Sign a lease by March 31, 2023.
Reviews of Holiday Willow Grove
Independent Living Reviews for Holiday Willow Grove
March 14, 2023
I visited this facility
December 27, 2022
I visited this facility
I liked Holiday Willow Grove. The people were especially friendly. It was very nice. I felt that for the price, they offered a lot of services because they were independent plus. They were in the process of a renovation, so everything was going to be updated. It was very nice to hear. It was just too far away from my home.
They had housecleaning services. They had services to doctors and shopping. They even said because it was a little far away for me, that they would bring my mom to my house at times. I thought that was very accommodating. Everybody that I saw on the tour was very friendly, including the person in the office. I thought the pricing was reasonable for an independent plus.
December 10, 2022
I visited this facility
We visited the Holiday Willow Grove and it was good. We enjoyed the visit, but I don't think it's the place for us. It's a lovely place and we liked it. It's fairly close to the area where we would like to be, but it's a little more independent living than we're going to need. I thought there would be more help there if you needed it but it is just like senior independent living, and they don't offer anything above that. The staff who gave the tour was excellent. Their rooms were more like small apartments. I didn't see a whole lot of activities going on, I didn't feel like there was very much of that. But they offer three meals a day and that was a good thing. There were places to walk and there was a common area, but they were still doing construction and remodeling. So there were parts of it that we really couldn't see very well. Overall, they did a great job with the tour.
October 15, 2022
I visited this facility
We liked Holiday Willow Grove, and were very satisfied with it. It was open and airy. I liked the dining area. The room itself was a pretty good size for a studio and it has a balcony, which is great. The bathrooms were very accessible. The showers were accessible for my mom. There was also a salon there. The studio room has a refrigerator, a small counter space, and cabinets. The staff was very helpful, very friendly, very informative, very professional, and knowledgeable. We tried the food and it was okay. They had a screened-in porch area which was cute. There were sidewalks all around the area, and there was also a gazebo.
September 17, 2022
I visited this facility
If someone is looking for a caring place, Holiday Willow Grove would be ideal. But if someone is looking for independent living and their parents are active, it's not the place. It gives you more of a nursing home feel. The care in place is something that we haven't seen anywhere else, so that is a great feature that they have going for them. The thing that bothered me most was that the facility was extremely outdated. I felt like I was walking into a 1970s time lapse. They had no exercise facility. They only had two exercise bikes at the end of the hallway. The staff was great. I have no negative things to say about her. She was awesome. But there was a mousetrap in the bathroom and dead bugs in the bedroom. The unit itself was extremely dirty. She told my parents that someone had died there recently, and I didn't like that. My parents didn't need to hear that. The holes in the wall were fine. I would have liked for them to have vacuumed the floors and cleaned them up a little bit for the tour, but they didn't do that.
Provider Response
Pam, we take your feedback seriously. If you would like to personally talk with us about your experience, please email us.
June 05, 2022
I visited this facility
I visited Willow Grove. I liked the size of the apartments and they had nice patios. It was clean. The people were friendly. It was all independent and for me it was a downfall looking for my mother, knowing that she would eventually need more care. The staff was very friendly and very informative. I brought mom after I went and she liked it, too. She didn't stay for lunch or anything. She went and met some of the other residents that she related to and they were very friendly and she liked some of the other people there.
There was nothing that we wanted her to have that they didn't have. It was a smaller facility, but that's fine. Sometimes, it's an advantage. There was some workout equipment on a smaller scale. They had a beauty salon. All of the apartments had patios, and they had raised beds for the residents to use if they wanted to do some of their own gardening. They had a paved walking trail around the entire building. Mom almost moved in there, but she changed her mind at the last minute. It was nothing against the place. It was just her willingness to move.
May 03, 2022
I visited this facility
I went to Willow Grove. The staff was wonderful. The apartment itself, it's like 15 or 20 years old. I don't think there have been any updates at all. The kitchen was not a kitchen. It was just a kitchen sink and a refrigerator. The staff was so nice. They did everything to make it pleasant. It just felt like you'd known them for a long time and were friends; they were very nice. That food was very good and a lot more than I would have ever fixed for myself. They have a movie room.
January 08, 2022
I visited this facility
I had a good tour at Willow Grove. It was nice. It looks very peaceful, very clean, and the residents appeared to be happy. The rooms were OK and Craig was very helpful in answering all of our questions. Someone was there singing holiday songs when we were there.
June 22, 2021
I visited this facility
Willow Grove seemed to be a very clean, friendly, and healthy place to live. The staff was wonderfully positive and friendly, and she appeared to love what she did. It looked like a very good home for people at different stages in life and a wonderful place to live. They seemed to really care about their clients. Everything was clean and well kept.
January 27, 2021
I am a friend or relative of a current/past resident
My aunt has been in Willow Grove for a year now, and she loves it. It's extremely kept up and clean. They have really good security, and her apartment is very nice. The whole place is just beautiful. The food is good for the most part. She says some days are not as good as the others, but it's edible, and some days it's really good. The staff is friendly and very helpful. They're very personable people. Right now with Covid, they're not doing anything as much as get-togethers and things like that. They have game nights, entertainment for holidays, and they allow you to have a pet if you desire to. They have quite a few activities. They have a hair salon on-site, and they have a washing machine and a dryer on each floor.
December 04, 2020
I visited this facility
My friend likes Willow Grove because there's a pond and a turtle and she likes nature. If everything goes well, hopefully I will have her over there soon. We've been over there about three times. They have suggested though that she needs assisted living. She needs some help with her medications, but she knows which medication is which. The staff was very friendly and very professional. We both fell in love with them. The facade was beautiful. We got so excited when we saw the pond. It was very clean, we didn't smell anything, and the layout was wonderful. We would've tasted the food if we had gotten to go to the Oktoberfest, but I was busy with work. The grounds looked beautiful.
December 04, 2020
I visited this facility
My visit to Willow Grove was great. They were all friendly. Several people stopped and talked to me to see if I had any questions. It was a beautiful facility. They showed me a couple of different sized rooms, talked about some activities that my mom could be involved with, and any questions I had with the cost. They told me that if she were to travel, she could go to another Willow Grove while she's visiting somebody else. They were great.
November 08, 2020
I visited this facility
I loved Willow Grove. It was nice. It was a lovely place. I enjoyed everything. I'm trying to get my VA benefits because I don't make enough to move there right now. That's the problem. I didn't see a lot of people because of the virus. A lot of them were in their rooms. They gave us a free lunch and it was delicious. It's totally different than where I'm living now.
The rooms are a lot smaller. You basically just get a room, a place where you walk through the kitchen, and then you go to your bedroom. You gotta get used to a smaller area, but there would be more activities. Your rent is a lot higher, too. You're jumping to $2,195 over there a month, and that's a big difference, even though you get three meals. I would like to move into Willow Grove, but I would have to get assistance from the VA. Other than that, everything is fine. It's a comfortable place.
They got more activities The staff was nice. I met about three or four staff members in the office and then a lady who took me on a tour. They treated me nicely. Everything seemed lovely. I got to meet two other people who lived there and they were nice. They treated me well, especially the lady who took me on tour. She was really good. She toured me around and she showed me everything. She was really nice. They served the best fish I ever had. The food was good. It was delicious. I would like to go back over there for another meal.
Everything looked good to me. It looked clean. The rooms were just smaller. I wasn't able to see that many people. Everybody was in their rooms because of the virus going on. I saw people outside walking around. The place was nice and clean. They have a chapel, a library, and different stuff that we don't have here. They take you to doctors' appointments and they take you shopping. If you need it, you go to the office and tell them what you need. You got better attention there. The extra money you pay is worth it. Everybody loves the food. They have breakfast, lunch, and dinner.
March 20, 2019
I visited this facility
The apartments at Willow Grove were spacious and well lit. I saw a library. The dining facility was like a restaurant. It was spacious, clean, and nice.
April 30, 2018
I visited this facility
I visited Willow Grove and liked it. The staff was very helpful and very easy to work it. It would be one of the places I would come back to.
April 30, 2018
I visited this facility
The woman who showed us around Willow Grove was very accommodating, friendly, and delightful. We didnt like the meal times because they're very different to our current lifestyle. It also was very expensive. They had a craft area, a very nice library, and areas for game playing. The place was newer and well-decorated. It would appeal to people who want nice things and are willing and able to pay for it.
Provider Response
Hi Ann, thank you for your kind review; we are happy to pass along your comments to the team here at Willow Grove! We hope to be of service to you again in the future. Please let us know if you have any additional questions!
March 21, 2018
I am a friend or relative of a current/past resident
My mom was in Willow Grove, and it was wonderful. The only thing they need to work on is their bus because when they take their trips, something always happens to it. Other than that, the place was beautiful. They should change the cook because the food was so bland, and the hallways could have been neater. The people were so warm and welcoming, and the staff was absolutely wonderful, on top of the people who reside there, and kind to my mother.
June 15, 2017
I am a friend or relative of a current/past resident
I posted a review regarding Willow Grove and apparently has been removed. My mother lived there over two years. This past January (2017) we moved her to another place. This was due to changes not for the better. The housekeeping was deplorable , menu never accurate or they ran out of what was on the menu. Administration put in to place " new rules" as to snacks, drinks carried to residents rooms and even where in the lobby ( which is supposed to be living area) that residents could sit! When management was no longer on site evenings and nights, safety was a concern. Best decision ever when we moved her.
Provider Response
Hello SJV, my name is Katie, I work for Holiday, and while I'm very disappointed to receive this feedback, I'd like to sincerely thank you for sharing it with us. We strive to deliver an exceptional experience for all our seniors and their families. Anytime a resident or their family member feels otherwise, or expresses that we've fallen short of achieving that goal, is a time for us to reflect on how we can better improve, and connect with you to gather any additional feedback that you may wish to share. We value your feedback, and invite you to reach out directly via phone at 800-370-8331, or email at resident.relations@holidaytouch.com.-Katie
May 03, 2017
I visited this facility
The staff at Willow Grove was pleasant. The residents and the support services that they offered were very helpful. The apartment units were up-to-date and comparable to what we were looking for.
December 29, 2015
I visited this facility
Excellent facility. Clean and very personable.
October 30, 2015
I visited this facility
I visited Willow Grove for my grandmother. It was very nice. It was up-to-date. It was very modern and elegant-looking for the dining room. We had a meal for lunch. It wasn't just one set entrée. You had a choice of several entrées and vegetables. Everybody was very personable. The managers who took us around to show us the different styles and size of rooms were very pleasant, friendly, and answered our questions. I was very impressed, but I just don't know if my relative's long-term care will be accepted there because it is more of a retirement community than assisted living. What my relative needs more than anything is socialization, and they have wonderful activities on a daily basis. They have a big calendar in their elevator that says all their activities. They have some exercise classes, arts and crafts, and bingo. They have travel vans that will take them out to different things and take them to appointments if you put them down on a schedule they had. Also, the rooms were very roomy in comparison to one that I looked at.
September 10, 2014
I am a current client of this provider
I am currently in Willow Grove and they do have their own apartment. I am in a one-bedroom unit, but they have two-bedroom units. It’s a three-story building and my only regret is that I’m on the third floor and they only have one elevator that’s in the middle of the building.
They did provide three meals a day in the dining room and the food is Southern cooking which I’m not used to, but it’s not bad. The staff was very good and they all worked together to look after the residents. There are certain activities during the day like card games, Bingo, and field trips. They have people come in and sing or entertain the residents. I’m happy with what I have now.
June 27, 2014
I am/was a resident of this facility
I'm in what they call a garden creek. It's all together. I didn’t want more than that. The staff is super nice. The activities and the activity director are just fine.
October 09, 2013
I visited this facility
The facility looked lovely. Have not eaten there so can't review their kitchen.
August 26, 2013
I am/was a resident of this facility
I've been staying at Willow Grove for three years now. My two daughters have chosen this place for me. It's very close to my second daughter. It's one of the smaller facilities. I have a two bedroom that I locked into at the same price as a one-bedroom. I have osteoporosis and I broke my spine by a fall, so I'm stuck here for the time being. We have three chef-prepared meals a day, and there's usually a second choice. They do pretty well, breakfast is the best. The staff is very agreeable. I have my cats; they allow pets and that's really nice.
May 31, 2013
I visited this facility
I'm looking for a community for my parents and I've visited Willow Grove. It was an excellent place. It was new and clean. The staff was professional. The food was excellent.
Questions about Holiday Willow Grove
Describe the overall population of independent living residents at Holiday Willow Grove. What is their average age? What are their favorite things to do?
Our residents range from 55 to early 100s and everything in between! Their favorite activities are as different as their personalities! By using our Holiday 365 app each resident is able to view the daily calendar and sign up for events that interest them. If they are unable to find something that peaks their interest on the calendar they can simply message a friend to join them for a game of cards or to enjoy a walk around the community.
What transportation services does Holiday Willow Grove offer to independent living residents?
Our residents can take advantage of the complimentary transportation to help them get around town. The scheduled shuttle can take residents to stores, doctor appointments, dining, or group outings.
What makes the chef or dining program at Holiday Willow Grove exceptional? What kind of menu can independent living residents expect?
Our community has an Executive Chef and Sous Chef who care about providing residents not only delicious but also nutritious meals, 3 times a day. Our menus are changed seasonally to ensure the freshest products and flavors and we offer over 150 different entrees with each season. Residents can select a la carte items for breakfast, lunch, and dinner. Entrees at each service include specials like our Holiday Fresh option or Resident’s Choice. All meals are served in our restaurant-style dining rooms with friends and neighbors, allowing everyone to enjoy good food and good conversation.
What common areas are available for independent living residents?
Residents are able to socialize in our game room or activity room, sit back with a good book at our library, get physical at our fitness room or just catch up with some friends in the atrium.
What safety features or security measures does Holiday Willow Grove offer to independent living residents?
Our residents can feel safe 24/7 knowing that they can access help with just a push of a button. Each resident receives their own Lively Mobile Plus emergency device that goes anywhere they do. The device, which is included in monthly rent, can be activated for a variety of reasons, including emergencies, directions, health concerns, or to just speak to a friendly voice. The community is also only accessible to residents from 7:30 a.m. to 7:30 p.m. so you can rest easy knowing that there will not be unwanted late-night visitors.
If Holiday Willow Grove accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We love our residents and we love their pets! Our community is pet friendly so you can bring your furry friend with you to your new home. There are green spaces and courtyards as well as walking paths where you can enjoy nice long walks.
Does Holiday Willow Grove work with an agency or registry to provide nursing and medical assistance as needed?
Our community provides the option to each resident to choose their own third party care provider. This allows the freedom of choice and flexibility for each resident to determine how much, or how little, support they need.
Costs for Holiday Willow Grove
Services and Amenities of Holiday Willow Grove
Costs
- Fee Structure Extra: Included In Rent: Basic Cable, Electric, Gas, Sewer, Water
- Independent Living Starting At: $2719/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
- Housing Extra: Handicap Barrier Free Units Available, Hardwood, Individual Climate Control, Safety Rails In Bathroom, Telephone Hookup
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Dining Extra: Private Dining Room, Resident Kitchen
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Hiking Trails
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Laundry Room For Use, Chapel, Library, Locked Mailboxes, Elevator, Parking: Covered
Cleaning services
- Laundry For Linens
- Housekeeping
Technology and entertainment
- Cable In Rooms
- Technology Extra: Business Center, Wi Fi In Common Areas
Activities
- Offsite Activities
- Fitness Room
- Activities Extra: Billiard Lounge, Game Room, Activity Room
Financial guidance
- Va Benefits Consultation
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
General
- Minimum Age: 55
- Pets: Most Pets Allowed
About Holiday Willow Grove
Willow Grove is located in Matthews, NC, providing a vibrant backdrop for your new life as a valued member of our caring community.
From pleasant housekeepers, to attentive servers at mealtime and helpful maintenance technicians who are there when you need them, this community is the new extension of your family. We take pleasure in getting to know each of our residents and look out for their comfort and happiness. Our chefs prepare three delicious meals each day, served in our beautiful dining room. We provide housekeeping, linen services, fun and stimulating activities, off-site excursions, transportation to your personal appointments and a variety of classes and programs. Our warm, comfortable community and our friendly staff and residents will welcome you. We look forward to making your life easier any way we can.
So come to Willow Grove for a visit...and stay!
*We understand that each individual is unique and that needs may change over time. Holiday by Atria does not provide any health care services. However, residents are welcome to receive services from any outside home health care provider of their choice to help them continue enjoying life at our community.
Get Costs