Waltonwood Providence

Do not see a pretty building and expect the care and facility to match.... run away, run far far away!! Raises prices indiscriminately. Poor care. Requires residents to use their more expensive pharmacy . no nurses in facility . Tries to get rid of residents to find ones they can bill more . Makes residents stay in hospital over weekends so they don't have to work weekends increasing your personal costs and healthcare costs for Medicare and for everyone!

There is nothing wrong with Waltonwood (Waltonwood Providence); however, their memory unit is located separately. Nobody wants to live in Waltonwood and have a companion in a place six miles a way. The community was very clean. The staff members were well trained.

There are many good things about Waltonwood Providence, including the caring front-line staff. A few things to be aware of (1) No matter what is verbally being promised or sold, if it is not specifically stated in the contract or in writing, there is no facility accountability for their sales pitch, for example... If you are told during the sale that a Assisted Living Resident can freely go from Assisted Living through to main entrance or Bistro or main entrance foyer or into Independent Living...get it in writing because the common door is locked and Assisted Living Residents are expected to go outside, around the building and in the front main entrance...Crazy! (2) For on going situations, once you are a resident and family member trying to address concerns, you get lip service from management and it very much comes across as management is going to tell you how it is going to be therefore management is lacking in customer service skills. There is a Waltonwood Providence Family Council Facebook page where you can reach out to contact family members who have come together to ensure all Resident's rights are upheld and concerns addressed with management. It provides support of family members whose Residents are experiencing common issues with the facility.

Waltonwood Providence was brand new and top notch. I wanted to go there myself. It was big enough that you could walk around and yet it was almost like going into a vacation home. It was very clean with very nice people who would come up to you. They had different areas, and when you go in, there was a central spot where the dining was and a hangout area. They could choose to be with a big group or go in smaller groups. The staff was very good and very professional. Anything you wanted, they were there for you. Any questions you had, they would give you advice on what to do and what not to do. They were very polite.

Waltonwood is a new, modern place. It doesn't have a swimming pool, which is something I would like to have, but it is located where it is easy to get to one. It is close to public transportation. I only worked with one staff member, and she was very good. She answered all my questions and showed me everything I asked to see. The facility is new, the rooms looked very nice.