Waltonwood Providence

Sunshine Dana

Waltonwood Providence used to be a great place for my relative to live. Times have changed. Management is extremely bad. The Director is not available. His office is dark or the door closed on a daily basis. When he is there he is on his cell phone. There are only a few employees that I trust. The food is absolutely horrendous. Total incompetence at this place.

Jclt

The facility is lovely, and the setting is convenient. Some individual staff members are terrific but the overall management is poor. Cost cutting is very evident in the dining room. The food quality is poor - assuming you actually get a meal. There often is no food for the second sitting at dinner. Wait staff will make you wait 40 minutes to an hour before informing you that there's no meal for you. By then, all the kitchen staff have left for the day - so sorry. This isn't an occassional problem. This happens on a regular basis. Many residents have taken to walking to Waverly for meals at the restaurants there. Dietary restrictions? Good luck with that. Yes, there is an alternative option for the greasey, over-salted, over cooked meal options, but there is only one alternative option, and it's the same one every day. How many times do you want that for dinner? There's a new chef and a new dining room supervisor. No noticeable improvement so far. Currently counting the days until my lease is up.

ReviewerFC101621A

Waltonwood Providence is horrible. The food is horrible. The service is horrible. It's filthy. The managers are awful. They don't want to hear anything. The managers are very bad. I throw my dinner out every night and I'm not alone. I wouldn't give it to the dog. The meat is tough, you can't chew it. It's all overcooked, and it's horrible. I never would have moved in here. I do not recommend this place. I recommend you stay away from it. My room is not cleaned properly. I've been here over a year and it hasn't been deep cleaned once. All they want is money. They're money hungry and they don't give you service or food. Nothing for your money and it's not cheap, I'm paying over $5000 a month here. Most of the people here belong in assisted. They just don't care what they are. Some of them are dangerous. They go around checking doors at night and they don't do anything about it. They have a game room, a hobby room, and they have mostly movies and people go to old movies. The best thing here is the therapy if you can get into therapy. The residents are around 90-ish. When I moved here, it was during the pandemic. You couldn't get into anything.

Cheap123

Management is apathetic and dismissive. I would rate them 1 star. Food is a consistent 2 stars and you are paying for 5 stars. There are excellent individual staffers, but the organization as a whole is profit-oriented, uncaring, expensive, and essentially valueless.

Shabic

Waltonwood Providence started off good in 2018 when my mother-in-law moved into an independent living apartment. Things declined quickly thereafter. Food quality/quantity dropped significantly. Items were often no longer available by the 2nd dinner seating. Heavy-handed sauces, over-salting & very small portions were typical. Breakfast is continental only, no lunch & if the kitchen is closed, there are zero food options. Other places allow access to food at any time and have full, hot breakfasts and lunches. There is only one happy hour a week here compared to multiple days at other places. Pre-COVID socializing in the common areas was almost non-existent. During the COVID lockdown, portions shrank further. They began to charge $1 for a small carton of milk (previously incl) for dry cereal. The afternoon snack could be a cut "piece" of a soft pretzel or a snack-bite mini chocolate bar! The food deprivation was particularly difficult as residents were captive in the building. They stopped shuttle service for doctor trips. We felt that Waltonwood's focus was cost-cutting at the great expense of its residents. Those who complained were told they were free to leave. She did!

KW

We went to Waltonwood Providence. It is about 3-year-old new. Everything is really nice, new, clean, and pretty. It is impressionable. The rooms are very nice and are basically about the same size. They also offer lots of activities for the residents. They have beauty parlor, painting, art classes, and wine tasting. They have a place to go if you want to attend a church activity on Sundays and they also have a library.

disgusteddtr

Do not see a pretty building and expect the care and facility to match.... run away, run far far away!! Raises prices indiscriminately. Poor care. Requires residents to use their more expensive pharmacy . no nurses in facility . Tries to get rid of residents to find ones they can bill more . Makes residents stay in hospital over weekends so they don't have to work weekends increasing your personal costs and healthcare costs for Medicare and for everyone!

jerry310406

Waltonwood Providence was very nice and new, and the amenities were great. I know someone staying at the assisted living part, which was nice, too. We had a good lunch there. They had workout rooms and different programs that you could join in, which were all good.

Jack081264

There is nothing wrong with Waltonwood (Waltonwood Providence); however, their memory unit is located separately. Nobody wants to live in Waltonwood and have a companion in a place six miles a way. The community was very clean. The staff members were well trained.

4utobeaware

There are many good things about Waltonwood Providence, including the caring front-line staff. A few things to be aware of (1) No matter what is verbally being promised or sold, if it is not specifically stated in the contract or in writing, there is no facility accountability for their sales pitch, for example... If you are told during the sale that a Assisted Living Resident can freely go from Assisted Living through to main entrance or Bistro or main entrance foyer or into Independent Living...get it in writing because the common door is locked and Assisted Living Residents are expected to go outside, around the building and in the front main entrance...Crazy! (2) For on going situations, once you are a resident and family member trying to address concerns, you get lip service from management and it very much comes across as management is going to tell you how it is going to be therefore management is lacking in customer service skills. There is a Waltonwood Providence Family Council Facebook page where you can reach out to contact family members who have come together to ensure all Resident's rights are upheld and concerns addressed with management. It provides support of family members whose Residents are experiencing common issues with the facility.

JM662348

Waltonwood Providence was brand new and top notch. I wanted to go there myself. It was big enough that you could walk around and yet it was almost like going into a vacation home. It was very clean with very nice people who would come up to you. They had different areas, and when you go in, there was a central spot where the dining was and a hangout area. They could choose to be with a big group or go in smaller groups. The staff was very good and very professional. Anything you wanted, they were there for you. Any questions you had, they would give you advice on what to do and what not to do. They were very polite.

Caring Visitor12

I toured a lot of the apartments at Waltonwood Providence. My Garden Club also went there last Friday, and did flower arranging for some of the ladies who live there. The facilities are quite nice. I’ve seen their garden room, which is quite lovely. People can bring their own plants, and raise them. They have a garden outside that the ladies or the men can have a garden in the summer.

Anonymous115874450

Waltonwood is a new, modern place. It doesn't have a swimming pool, which is something I would like to have, but it is located where it is easy to get to one. It is close to public transportation. I only worked with one staff member, and she was very good. She answered all my questions and showed me everything I asked to see. The facility is new, the rooms looked very nice.

Blakeny

looks like a palace! resort or luxury apartments? Can't tell.

Tracy15

The one that I visited was called Waltonwood at Providence. It was a brand new and a lovely facility. Everything was very nice. However, I do not think they had any availability right now. I thought they filed up early. It was convenient to my house, and I had gone to see them with the idea perhaps of placing my father there. I saw the rooms, the amenities, the dining hall area, and the courtyard, and they were very nice. The director was very engaging and helpful. The place was very nice and clean. If I was going to place my dad there, and if I could afford it, I would probably do it.

Lauren13

It's a beautiful facility.  It has natural light, and it just seems very cheery.  I felt excited for my grandmother rather than depressed about sending her to Waltonwood Providence, and part of that was the way the place was structured.  There are different rooms for different activities, which is really nice.  The lady at the front desk and the woman who gave me the tour were really sweet.  They have bible study, a little hair salon, a courtyard, and a gardening room. The independent living is very similar to the assisted living, so when the time comes and she moves over to the assisted living part, it doesn't feel like a drastic difference.  A big thing for us was that there's a separate living room from the bedroom.

Ann105035450

We are moving to Waltonwood on Providence. It's very nice, and the apartment for my dad is much larger. He has a one-bedroom with a little kitchenette, and it is a little more space where we can actually go visit him and not have to be in the public spaces, which is what my dad wanted. I really like the size of the unit. One of the things that was really hard for my dad when he went to the other place was that everybody already knew each other, and it has been very hard for him to sort of break into the social area because my mom used to navigate all that and now she is not really able to do that. So at least in this new place, everybody is coming in at the same time, so everybody will be new. From everything that I know of so far, I'd say it is a five. I think the ambience is really lovely.