The Pines on Carmel

Regina

I went over to Charlotte Square, but they're not doing tours over there. I didn't know that until I was there. The lady came out and spoke with me. She said they're not doing any tours due to COVID. After I spoke with her I decided that was not the place I wanted my dad to be anyway. The grounds were nice and well kept. The staff was informative and friendly. The grasses were cut, and everything was trimmed. It was almost immaculate. There wasn't any trash around. It was very clean. She gave a short description about what they do and the pricing, and basically saying that they do memory care. It was very short. I only talked to her maybe for five minutes.

Linda378842

They were very friendly, efficient, and clean at Charlotte Square. They were helpful as far as the paperwork, and it’s a community where they do accept Medicaid; that was one of the things that we were looking for. I liked the location. It’s close to my home as well as to my office, and the residents seemed to be enjoying their atmosphere.

Kathie8

Charlotte Square was a nice facility. The lady who we met with was very helpful and very nice. I saw the rooms in the memory care unit; they were clean and big enough and looked very nice. I saw some of the residents in the common areas laughing, singing, and dancing with the aides, and they looked like they were enjoying themselves. It was really nice. It's very peaceful there and not crowded.

cdayton

I visited this facility with a friend who was seeking care for her elderly father. It's a really pretty facility, located in a gorgeous and convenient part of Charlotte. The atmosphere upon entering the facility was great. It was neat and clean, without odors. The reception staff and admissions staff we spoke with were extremely friendly and several members of nursing smiled and said hello as we walked through. The atmosphere of this facility was further enhanced by some lovely piano music and I also saw several residents participating in a group activity. The grounds were also lovely and well manicured, with plenty of outdoor space for residents to enjoy. My friend and I toured the memory unit and really liked that, though it was a locked and secure unit, it didn't feel like a locked and secure unit. The hallways were in an atrium like setting, allowing for plenty of natural sunlight and giving almost an outdoor feel to the area. I did see a couple of residents wandering the halls but they looked happy and not lost. I also saw one staff assist a resident in a very respectable way when she appeared to be looking for her room. It was nice to see the staff offer assistance but still respect the resident at that individual's greatest level of independence. That is something I think is lacking in some other memory units. Ultimately, I would have to say that I would highly recommend this facility. It has a great atmosphere, friendly staff, and good amenities to allow for a more home like feel.

Harriett111

I was not in need of Senior Assisted Living Care at the time that I visited this facility to do some volunteer work with my children. Upon entering this facility I immediately decided that it would be exactly what I would be looking for if ever the need presented itself. We are still not willing to put our loved ones in assisted care but would settle for nothing less that this if we were ever forced to.

Patrick F.

Charlotte Square was extremely cooperative in getting my mother admitted when she was unwilling to go in. This was necessary because mom was not cleaning herself, nor was she getting out of bed in the morning, taking her medicine or eating properly. Charlotte Square is an assisted living facility that has a very narrow level of care. Assistance is provided for cleaning and changing bedding etc., however, residence are not reminded to come to meals, or to make hair appointments, nor are they assisted in eating at their meals. Getting to meals was not a problem for mom, nor was feeding herself, but when she broke her arm the administrators declared that mom was no longer within the stated level of care for Charlotte Square and had to move. This presented an awkward, almost crisis situation for me due to mom's changed level of care, that Charlotte Square was unwilling to accomodate.