My husband was a patient in this facility for close to two months while recovering from two surgeries for his broken back
The reason we opted to go there was their representative, who visited him in the hospital, told us I would be allowed to stay in the room with him for the duration of his stay.
At first we were impressed with the facility and with his room, which was spacious and clean. The food was so-so, and the portions very small, and we soon became heavily dependent on snacks from the break room machines, which was junk but better than going hungry.
At first the staff was responsive, but after three weeks we were moved to another wing and conditions went downy fast.
His medications routinely arrived three to four hours late, and the staff took so long to respond to requests for water, etc., that I had to roam the halls looking for someone to help. They denied being understaffed, but at night there was one nurse for 30 to 40 patients. There may or may not have been enough CNAs, but I used to see them cruise down the halls in pairs talking, and their attitude seemed to be that patients were an inconvenience.
He never got more than 15 minutes a day of physical therapy, instead of the one half to one hour he was promised. I was routinely harassed by the staff. For example, if I asked for a pitcher of water or ice, they would say "Is that for you or for him." Finally, the DOA (that's Director of Nursing, not Dead on Arrival, although it would have been hard to tell the difference) tried to have me thrown out in the pouring rain with less than one hour's notice. It took the intervention of the head of the facility for me to stay, as I had been promised from the beginning. After that, the harassment increased. She confiscated my bottle of eyedrops, peptobismol, and aspirin, saying I was not allowed to have drugs in the room, then refused to let me have my heart medications, until I thought of giving them to the charger nurse to hold. When a package arrived from my husband's mother from Australia, they not only opening it, they never told us it got there, and, because it contained vitamins, they would not let him have it, and when he was discharged, said they couldn't find it. (The vitamins were worth fifty dollars. )
At one point, his pain meds were abruptly discontinued. The nurse said she called the doctor three times, and he refused to renew the prescription. Finally, we asked another nurse, and the doctor immediately renewed the president and said no one had called before. We suspect the first nurse was taking them herself, as her behalf suddenly changed, and she seemed high as a kite. That same nurse one night gave him another patient's IV, and later denied it happened, although he saw the bag when she took it down, and it had the wrong name on it.
I would stay away from this place at all costs.