Diversicare of Southaven

Denise

My mother went to Diversicare of Southaven for rehab two years ago. It was good. It was a much older place. You could tell it had been there thirty-to-forty years. We only saw the rehab part, but we had to walk through the nursing home residents’ area, and you could detect the slight smell of older people and the issues they have. There were a lot of residents out in the hall, and you could tell that they just kind of went up and down in their wheelchairs. You would also just see some of them sitting in the hallway, looking out into space. It was very sad to see. All the staff were very nice. There was one person mom didn't particularly care for, but she had some good experiences, and they got her walking again. She was in a semi-private room. It was almost like a hospital room, with a very old wardrobe and nightstand. To take showers, they had to help her down the hallway where there was a shower for the rehab people. The food was brought to them in the room, and she was at the end of the hallway, so it was always cold and she hated it. She could have gone to the activities, but she never would. She had physical therapy to begin walking again. They must improve their food and somehow keep it hot to get to the rehab people.

Huntbre

My mother has been here for 7 years. The care has been horrible and the place is dirty. I live out of state and my brother and daughter live there. I try to get there to see my mom when I can. The last time I went her bed was dirty the railing of her bed was dirty and the floor was nasty and sticky. I went and talked to her social worker and brought it to her attention. She assured me it would be cleaned up. When I came back it was the same so I didn't say anything, I waited until the next day and it was still that way. My moms medication that she has been on for 20 years was taken away and now she is in withdrawels, my mom is 94 years old, what kind of a doctor would do that. I have worked in health care for many years in Colorado an Arizona and never witnessed anything like this. Take my advice and don't put anyone you love here. If I could afford to move her I would and am looking into that right now. My brother and his wife chose this place. One more thing, there belongings disappear all of the time and are never found. I'm sure there are some good and caring staff here that feel like the patients needs come first, but they are few!!!!

Chattycathy1958

When my mother moved in December 2015, this facility was in transition. Now they have a new administrator, new director of nursing, assistant director of nursing, a lot of new staff, and the best of the best are still there! My mother receives great care and concern, staff is approachable and helpful, and the administration is the best! Give this place a chance, be patient,and be involved. You won't be disappointed. Great changes have taken place! A special thanks to Shirley Crump, Director of Nursing Services Thank you, Cathy Ching ( Sue LaHaie's daughter)

Daffodil75

I was a patient for approximately one month. During that time, I was unable to even sit up in bed, so was at the mercy of the staff. The incompetence and neglect were horrific. I was not kept clean. My room was not kept clean. On the third day I was there, I spilled some red Jello on the floor. It was still there when I left a month later. Due to incompetence and neglect, I developed several infections while there. I had a painful urinary infection that I complained of for three weeks, but nothing was done. After much effort on my part, I finally got a doctor’s visit. The doctor was supposed to order some tests, but never did, and the nurses would do nothing without orders. The doctor was unkempt and weird. After a while, both I and the room smelled bad. A friend brought me some air freshener spray, which was confiscated by the staff. The spray and other items were “lost” and never returned. Health care was inadequate to non-existent. I left Golden Living in an ambulance to the emergency room. In addition to an emergency condition (which the Golden Living nurses refused to acknowledge), I had several serious infections. Nursing care at Golden Living was inadequate. Nurses routinely have a 30-patient load, and sometimes twice that. An on-duty nurse is also expected to staff the reception desk and answer the phone, which they can’t hear while doing patient care. There was a call button in the room, but all it did was turn on a light in the hall. Typical response time was about two hours. There was no way to get immediate help in an emergency situation. The food was unhealthy. I am diabetic, but was told that no special diets were provided. Among the “meals” provided during my stay were hamburger on bun, hot dog on bun, fried fish on bun, and a bologna sandwich. Food was high in sugar and fat. Lunch and dinner were accompanied by highly sweetened iced tea. No substitutions were allowed. After I left (in ambulance on way to emergency room), the staff quickly boxed up my stuff so they could re-assign the room. My neighbors went to pick up my stuff, and Golden Living wouldn’t give them my TV or cell phone. My neighbors had to make several trips before GL would return these items. No TV was provided in the room, and my family had to buy one for me. GL balked at returning the TV. They also made it difficult to get back the money in my cash account. This list is only the tip of the iceberg. My stay at Golden Living Center was a nightmare, and I was lucky to come out alive.

Regina McGee

My father was admitted into this facility on Friday 2/6/15 @ 3pm, supposedly for rehab after open heart surgery. He lasted ONE night after being told, when he asked for assistance to the restroom to have a bowel movement, to "Just go in your bed and we'll clean you up in the morning". I lost my mind. They had NONE of his follow-up medication relevant to his heart surgery and said they would 'borrow' it from other patients until his own arrived from Jackson Mississippi! They did not give him his 9pm or next morning 9am medication... for his HEART. I made them give me the prescriptions and I went to Kroger and had them filled within 30 minutes. I took him out at 10am on 2/7/15.

Loving caring caregiver

I have a relative at the Southaven facility. The relative is there for therapy for walking. The relative has a little dementia. The case mgr upset up a meeting to discuss my plans for my relative.I spoke to the therapist and case manager on this and told them if they needed my help that I would come up every day. Just give me a schedule of my relative therapy. My plans is to get the relative walking. So the next day I did that and she was up walking with the assist of the therapist. Ask the therapist did she still need me to come in and help, she said no. I call and get a update from the case manager on the walking status. She did not know, so I spoke with a therapist and was told she was not doing therapy the relative was scared and resisted because of the dementia . So I ask if the case mgr was told about my relative not doing therapy and the response was that they a meeting every two. With this being said four days has past and insurance used but I did not get an update until I call up there. But now today I am going in and help. I going to come in every day to visit my relative and so that she is getting therapy. Because only give you so many days. At some point in time that should have update me on the this issue. Do they care or is it just another medicare patient. Please do not get me wrong some on the staff take care for my relative over and beyond what is needed:), and other are just there for the money. They are short handed on the night where the ratio is not good the the patient. My relative does have some dementia. Staff should have training dealing with this disease. This is one disease you need passion. My focus is to get my relative up and walking if it GOD will.