Diversicare of Southaven

Mr Morris' son

Let me start off by saying that the saying "Don't judge a book by its cover" totally applies here. I was very apprehensive after selecting Diversicare for rehab for my father after coming from a state of the art facility prior. But let me tell you my experience. I had clients if mine who said that their experience was quite pleasant. I trusted those voices and agreed to Place my dad here for rehab. The staff is so caring and attentive. Especially when they have help from the immediate family to help them understand the patient. Let me give kudos to the following staff members: Shermaine R Brenda J Roshunda T Donna J Devantae They are some incredible people that really treated my dad like their uncle. Words can't express my gratitude to the entire staff for being cordial and welcoming. Yes, the facility needs major upgrades ASAP but that's on the owner. I can't blame the staff. They were always trying to keep the place clean. You can tell they have personal bonds that form with the people they care for. Much love and much respect for being just really loving human beings. That will be a rarity in the day's and years to come.

Sandra Johnson

Rooms are filthy, hallways reek of urine and human excrement. Do the residents have any rights there? My father begged to go to the bathroom and staff told him to crap in his diaper and someone would come along to clean him up, later! This is beyond humiliation and degradation! He has gotten multiple urinary tract infections since living there. He's covered in bruises and has had an itching skin rash that is spreading. I asked the staff for a bedside commode but was told they "couldn't do that". There was a rodent trap under his bed, which caught one! I have visited him 3 times, (1 live 1000 miles away) and conditions have never improved. Staff all appears lackadaisical and disinterested, when you could find one. Animals across America are treated better!

Denise

My mother went to Diversicare of Southaven for rehab two years ago. It was good. It was a much older place. You could tell it had been there thirty-to-forty years. We only saw the rehab part, but we had to walk through the nursing home residents’ area, and you could detect the slight smell of older people and the issues they have. There were a lot of residents out in the hall, and you could tell that they just kind of went up and down in their wheelchairs. You would also just see some of them sitting in the hallway, looking out into space. It was very sad to see. All the staff were very nice. There was one person mom didn't particularly care for, but she had some good experiences, and they got her walking again. She was in a semi-private room. It was almost like a hospital room, with a very old wardrobe and nightstand. To take showers, they had to help her down the hallway where there was a shower for the rehab people. The food was brought to them in the room, and she was at the end of the hallway, so it was always cold and she hated it. She could have gone to the activities, but she never would. She had physical therapy to begin walking again. They must improve their food and somehow keep it hot to get to the rehab people.

Huntbre

My mother has been here for 7 years. The care has been horrible and the place is dirty. I live out of state and my brother and daughter live there. I try to get there to see my mom when I can. The last time I went her bed was dirty the railing of her bed was dirty and the floor was nasty and sticky. I went and talked to her social worker and brought it to her attention. She assured me it would be cleaned up. When I came back it was the same so I didn't say anything, I waited until the next day and it was still that way. My moms medication that she has been on for 20 years was taken away and now she is in withdrawels, my mom is 94 years old, what kind of a doctor would do that. I have worked in health care for many years in Colorado an Arizona and never witnessed anything like this. Take my advice and don't put anyone you love here. If I could afford to move her I would and am looking into that right now. My brother and his wife chose this place. One more thing, there belongings disappear all of the time and are never found. I'm sure there are some good and caring staff here that feel like the patients needs come first, but they are few!!!!

Chattycathy1958

When my mother moved in December 2015, this facility was in transition. Now they have a new administrator, new director of nursing, assistant director of nursing, a lot of new staff, and the best of the best are still there! My mother receives great care and concern, staff is approachable and helpful, and the administration is the best! Give this place a chance, be patient,and be involved. You won't be disappointed. Great changes have taken place! A special thanks to Shirley Crump, Director of Nursing Services Thank you, Cathy Ching ( Sue LaHaie's daughter)

Daffodil75

I was a patient for approximately one month. During that time, I was unable to even sit up in bed, so was at the mercy of the staff. The incompetence and neglect were horrific. I was not kept clean. My room was not kept clean. On the third day I was there, I spilled some red Jello on the floor. It was still there when I left a month later. Due to incompetence and neglect, I developed several infections while there. I had a painful urinary infection that I complained of for three weeks, but nothing was done. After much effort on my part, I finally got a doctor’s visit. The doctor was supposed to order some tests, but never did, and the nurses would do nothing without orders. The doctor was unkempt and weird. After a while, both I and the room smelled bad. A friend brought me some air freshener spray, which was confiscated by the staff. The spray and other items were “lost” and never returned. Health care was inadequate to non-existent. I left Golden Living in an ambulance to the emergency room. In addition to an emergency condition (which the Golden Living nurses refused to acknowledge), I had several serious infections. Nursing care at Golden Living was inadequate. Nurses routinely have a 30-patient load, and sometimes twice that. An on-duty nurse is also expected to staff the reception desk and answer the phone, which they can’t hear while doing patient care. There was a call button in the room, but all it did was turn on a light in the hall. Typical response time was about two hours. There was no way to get immediate help in an emergency situation. The food was unhealthy. I am diabetic, but was told that no special diets were provided. Among the “meals” provided during my stay were hamburger on bun, hot dog on bun, fried fish on bun, and a bologna sandwich. Food was high in sugar and fat. Lunch and dinner were accompanied by highly sweetened iced tea. No substitutions were allowed. After I left (in ambulance on way to emergency room), the staff quickly boxed up my stuff so they could re-assign the room. My neighbors went to pick up my stuff, and Golden Living wouldn’t give them my TV or cell phone. My neighbors had to make several trips before GL would return these items. No TV was provided in the room, and my family had to buy one for me. GL balked at returning the TV. They also made it difficult to get back the money in my cash account. This list is only the tip of the iceberg. My stay at Golden Living Center was a nightmare, and I was lucky to come out alive.