American House Southgate

Loretta

I toured American House Southgate. What I like most about it is probably that you can get all the meals there. We were looking for a place that would provide transportation because my husband is on dialysis, and they do provide transportation, or at least provide a way for him to get there. The whole thing was a good setup for us, but we couldn't afford it. Also, we never got down to exactly how much it would be, and that's what I didn't like about it. They didn't give us a quote on how much we would have to pay to live there. It was all like 'Well, you could get a discount because he's a veteran,' but there was no actual amount ever said to us. The staff who gave the tour was very friendly and very informative. The dining area was just a room with tables and chairs. The facility was very nice and very clean. They have their hair salon and their cleaning facilities, where they do your laundry for you.

Provider Response

Sheryl

I visited the American House Southgate's assisted living for my mother, and we have decided to have her move there. It was very nice, the staff was friendly, and it was very clean. They've also been extremely helpful in the entire process of us trying to get the apartment ready for my mom to move in. She will be moving into a two-bedroom apartment. The facility has a common dining room, a meeting hall, and an entertainment area in the lobby. On different floors, they have different community meeting places, a chapel, and a game room. We chose this place because of the location and the price. They were the most reasonably priced place for us.

Provider Response

Brenda

The people here are excellent. They help you, and they go beyond helping. The rooms are wonderful. They have a movie room, and they have all kinds of activities there for the residents. You pretty much have your freedom to do whatever you want to do.

Matthew

I visited and they were fabulous. My only problem with them is that they don't have memory care yet. The staff, Kate and Kristen, were both very good. The place was very nice, and that is actually where we were planning on putting my mom and her partner, but they have everything but memory care. The facility was beautiful; it was outstanding everywhere. The location would have been convenient for all of my family members. It would be easy to get to, and the parking was large enough if we visit.

Karen

My sister is happier and much more comfortable here, and the food is better. They also provide a lot more assistance compared to her previous senior community. She's in independent living, but I have care set up for her. They have a 24-hour nursing staff that manages her pills, helps her get dressed in the morning and ready for bed at night, escorts her down to the meal, and so on. They do a really good job keeping an eye out for her. She has a fantastic two-bedroom apartment with a ton of room, a special place for all her special things, like paintings and antiques, and her own patio and little shade tree. Southgate is a wonderful community, and her doctors are local. Shopping and grocery stores are also conveniently located. The staff is excellent and take care of my sister like she's part of family. They're friendly, smiling, patient, and say hello. They have games, arts and crafts, chair exercises, trips to movies, and restaurants. The activity director watches over my sister like a big brother. This place is for people in the early stages of dementia. If you're further along, it's not a locked-in facility and may not be what you're looking for if you need someone at your side constantly.

Cathy004112

My mother-in-law is here. The place is very nice, and the food is good. I don’t have any complaints about them at all. I can see that a lot of the seniors in the place are pretty independent, but she needs more help. They do little housekeeping and some laundry. They make sure everybody is OK.