Provider Response
Christi, thank you for your positive feedback and for taking the time to post this review!
Offers Assisted Living and Independent Living
May 15, 2022
Provider Response
Christi, thank you for your positive feedback and for taking the time to post this review!
April 15, 2022
Provider Response
Meredith, thank you for your positive feedback and taking the time to visit our community! We enjoyed meeting you and hope to welcome you home to American House!
April 07, 2022
Provider Response
Roy, your kind compliments mean the world to our team at American House! It is our pleasure to serve our residents and their families each and every day. Thank you for sharing your experience with us!
October 26, 2021
Provider Response
Charlotte, thank you for the 4-star review of our community! We really appreciate you taking the time to share your feedback and being so open with us.
August 17, 2021
August 05, 2021
Provider Response
Cindy, your kind compliments mean the world to our team at American House! It is our pleasure to serve our residents and their families each and every day. Thank you for sharing your experience with us!
July 10, 2021
Provider Response
Heidi, thanks so much for your feedback. We appreciate you being open and honest with us.
June 27, 2021
Provider Response
Ellen, thank you for your 5-star review of our community! We appreciate your feedback.
August 18, 2020
Provider Response
RC, thank you for your review of our community! We appreciate your feedback.
July 05, 2019
August 01, 2018
September 28, 2017
March 29, 2017
March 09, 2017
September 30, 2016
May 10, 2016
August 11, 2015
Provider Response
Dear Stacey, Thank you for your feedback. American House is dedicated to offering quality affordable living options for seniors which accommodate their special needs. We're pleased your family chose our Southgate community for your mother-in-law and confident her time with us will bring many great years of enjoyment and happiness. I invite you to stop by my office and say hello whenever you’re visiting. Cassandra Lowe, Executive Director | 734-946-9900
July 04, 2015
Provider Response
Thank you for your feedback! It's wonderful to hear that American House Southland is taking great care of your dad! As you mentioned, a life enrichment director plans special activities for the residents to keep them active and engaged! If you have any suggestions on how to make his experience even better, please do let me know! Cassandra Lowe, executive director
May 13, 2015
Provider Response
Thank you for visiting American House Southland, and for providing your feedback. We take great pride in the restaurant-style dining we offer our residents. If you have any suggestions on how we can create an even better dining experience, please contact me! Cassandra Lowe, executive director
March 06, 2015
Provider Response
We know that it's difficult to trust others to care for your loved ones, so I'm grateful that we are able to set your mind at ease. Please don't ever hesitate to ever call me, personally, if you have any questions or want to check in on your loved one.
Sincerely, Cassandra Lowe, Executive Director 734-946-9900
February 19, 2015
Provider Response
Thanks so much for leaving your feedback! I'm glad our staff was helpful and accommodating. I'd be happy to talk to you personally about the possibility that one of our other American House communities would be more of what you are looking for, if you'd like to call me personally. Looking forward to hearing from you!
Sincerely, Cassandra Lowe, Executive Director 734-946-9900
September 27, 2014
Provider Response
Moving to a new place can be difficult for anyone, so it's understandable your mother may not like a new home, wherever it is. Hopefully you both can come back - I'd love to show her (and you) all the activities we have, such as seasonal trips and our very own American House Choir! Plus, we have a talented chef designing menus and preparing delicious meals for residents. Call me or stop by and I'd love to go over everything with you!
Sincerely, Cassandra Lowe, Executive Director 734-946-9900
February 27, 2014
Provider Response
Thanks for leaving your feedback! We’re working on making sure everything is in top shape, so I appreciate your patience. Our residents prefer it a little warmer in the winter months, but all of our apartments have individual controls. It’s nice to know that you like our staff since they do indeed work hard at treating residents like family here – and maybe your mother will find she is interested in one of our other upcoming events or activities. If you or your mother ever need anything, please don’t hesitate to contact me personally!
Sincerely, Cassandra Lowe, Executive Director 734-946-9900
January 17, 2014
Provider Response
I'm pleased to hear that American House would be your first choice! I'm sorry for the loss of your aunt, but I'm glad she enjoyed her time while she was with us. Please keep in mind that our services and amenities are offered on an a la carte basis, which is more affordable because our residents only pay for what they need. If you have any questions, please call me personally and I'd be happy to help you.
Sincerely, Cassandra Lowe, Executive Director 734-946-9900
December 01, 2013
Provider Response
Thanks for leaving your feedback! While this area is home for many, we do have quite a few other locations a short distance away where you may like the neighborhood better. If you call me directly, I'd be happy to talk with you about your other options.
Sincerely, Cassandra Lowe, Executive Director (734) 946-9900
October 18, 2013
Provider Response
Our staff loves being able to spend time with our residents (and the Wii is a big hit around here!). We have a few other communities that may be closer to your son if you are still looking for a place to live. I'd love to tell you about them!
Sincerely, Cassandra Lowe Executive Director (734) 946-9900
October 12, 2012
Provider Response
Thank you for the kind words. I'm glad that you have been impressed with our community at American House Southland, and that we've been able to make the transition go smoothly for "M," yourself, and your family. Although I can understand that you'd rather have "M" stay with your family, I hope that you can consider our community as part of her extended family now! My door is always open. Thank you for taking the time to leave your feedback!
Sincerely, Nina D'Onofrio, Executive Director, 734-946-9900
May 02, 2012
Provider Response
Dear kshamrock20,
Thank you for leaving your review. We are happy that this location exceeded your expectations and that you enjoyed the friendliness of our staff. It is our goal to make sure our residents are happy here and that they enjoy the comforts of home from delicious meals to lovely landscaping.
We appreciate your positive feedback and if there's anything we can help you with in the future, please give me a call at (734) 946-9900.
Thanks again! Nina D'Onofrio, Executive Director
April 28, 2022
Provider Response
Jon, thanks so much for your feedback! We appreciate you being open and honest with us.
June 06, 2018
September 30, 2016
March 17, 2016
August 13, 2013
Provider Response
I'm so happy to hear you're enjoying yourself here! Thank you SO MUCH for leaving such a nice review - and please give me a call so we can talk about your dinner time. And feel free to stop by and say hello anytime; I'm always interested in talking with our residents.
Sincerely, Cassandra Lowe Executive Director 734-946-9900
American House SouthlandÊis a bright and lively senior community located Downriver, minutes from Taylor, Allen Park, Wyandotte, Lincoln Park and Melvindale. WeÕre conveniently located near a variety of shopping, dining and entertainment options, so thereÕs always something to do.
Our community offers the MSHDA Tax Credit Program which is a low income housing tax credit in Michigan.
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