Mercy Village

Scott

My mother is in Mercy Village. They're very helpful. It's overall a good experience. She's happy with the food. They usually have an activity or some kind of entertainment every day. She's in a one-bedroom apartment and it's nice. It has a nice kitchen, a nice seating area, the bedroom is good sized, and the bathroom is good. I'm happy with it.

Provider Response

Julie

My mom was at Mercy Village for several years. It was a bigger place. Even though she was at the independent living, it kind of felt like an assisted living. It was a little more institutional. Their food was good and the price was quite a bit more, but it was a good value. It was an older building, but the cleanliness was also good. They had a patio in their courtyard, a beauty salon, and chair exercises for the people to do.

Provider Response

Christi

I had an in-person tour. I would say the overall experience was good. The staff members were well-informed. I felt that Mercy Village was a little more outdated. The grounds and stuff were nice, but nothing spectacular. They did not have balconies and patios for every unit, which for us is very important because my mom has a pet. The staff members were very nice everywhere we went, very accommodating, and very friendly. There was no storage in the rooms, the closets were very small, and not a lot of storage space. They have beautiful courtyards and whatnot, but just nothing right off your room. They do have a physical therapy area, they had nice things, and they have common rooms that are used for games, events, and entertainment. They didn't have as many amenities in the building as some of the others did.

DS

It is very good. We have an apartment and we're independent. They have services available but we don't use them. We get meals, housekeeping, and free TV and internet. There's a lot of sociability at suppertime. It's located very conveniently. There are lots of stores, malls, a Target, Best Buy, McDonald's, and restaurants nearby. The people are very nice and treat us wonderfully. We're quite happy. You get one meal included. You can have more than that, but you have to pay for extra meals. They play exercises and music, and there's always something to do in the afternoon. They have church facilities and they play movies. This place is a bargain. We get a lot for our money. They repeat a lot of the menu over a three-week period, but the food is good. It's a very good building, but we have three floors and over 300 units. For something that size they need a maintenance man for each floor. The screens, windows and heating need attention, and they only have one guy. He is good, but he can't get around that fast.

Provider Response

CP

Mercy Village is nice. I'm familiar with them because our neighbor stayed there. She looked happy there. They have very nice rooms with little kitchen facilities, which is very nice. They take good care of their residents. However, I didn't like it as much because it was more assisted living than the other two communities. I'm not ready for that. Assisted living is available on-site, which is desirable if you needed it. It is more assisted than residential. For that reason, I don't feel as comfortable there.

Anonymous

I had a very positive experience Mercy Village. The people were gracious when I visited. They serve three meals a day. They have almost everything you want, like church and all kinds of things to keep you busy. The staff is very informative. Whenever I call back to ask questions, they have been very pleasant.

Pauline9

Mercy Village was a beautiful place. They had all kinds of activities. The rooms were really clean and nice. The staff was really nice. I had a wonderful visit, but it's too expensive for me. It's a great place, and it's close to the mall.

RandyRandle

The staff seemed very professional, helpful, and pleasant. All who I encountered seemed to know a good deal about the facility, including areas that weren't necessarily their direct concerns. There is 24 hour supervision, and 24 hour emergency response, which is important to me as my mother has become more physically unstable. The menus are quite impressive from the food service, which is important since my mother was a great cook, and appreciates being able to have a quality meal since her abilities to make her own are now limited. They also offer enough recreation possibilities that if my mother ends up there she will still have the chance to socialize from time to time.The facility itself is very nice, and modern yet "homey," and I believe it was built within the last 10 years, so there's little sign of wear through the building. This has the added benefit of the medical things on site being up-to-date, including the exam rooms. They also provide transportation for residents, in a rather nice shuttle bus, with comfortable and spacious seating, and accommodates handicapped equipment quite well.The apartments are very nice, well equipped, and well-maintained. The price is higher than I'd hoped, but within what seems to be the range for such places, including those that aren't as recently constructed.

GuiCyber

The room that my Great Grandmother stayed in was a perfect size for her. The layout was easy for her to move around in. She lived on her own like she always wanted, but there was someone always there for her unlike her home in Florida. The dining room and rec room were very nice. The church services were a welcome bonus. My Great Grandmother liked living there. The staff was all very helpful. I was never concerned about her being mistreated like you hear in those horror stories on the news. Overall, my grandmother and my family were all very happy with her stay there.