Landow House Rockville, MD

We are extremely pleased with the care and services provided by Landow House, part of the Hebrew Home campus in Rockville. After much hand-wringing, we knew that our mom needed more help and we moved her to Landow House after an extensive search of facilities in the area. It was an excellent choice, especially in terms of the seriousness with which they have put safety protocols in place to protect our family members during the pandemic. We feel as assured as we could possibly be that she and other residents are being protected as much as possible during this challenging time. It is a smaller facility, so residents get very personalized attention. Pre-pandemic, our mother was engaged in Landow's exceptional activities all day long. While those are now mostly curtailed during the pandemic for safety reasons, the staff is providing many, healthy options for engaging residents while still keeping them safe. The facility itself is very homey, kept neat and clean and attractive, and there are large windows and courtyards. While no facility would have earned a perfect score from us on food, we found the meals we tried to be mostly quite good with many healthy options, and most importantly, our mother likes the food that is served and the options. I also commend the excellent health staff who have provided top-notch care. The entire team is friendly, competent and accessible to family members. But the best compliment is that our mother says all the time how happy she is to be there.

Food was inedible. Staff was unhappy and the management changes constantly. We wasted time there when we should have moved my mom elsewhere from day one. The day we moved her to another assisted living in the area was the best day of the five months she lived here. It’s awful.

My relative was at Landow House but decided to move to another senior residence due to problems at Landow. The administrator and head of nursing were constantly turning over. There was not enough nursing staff to provide adequate coverage of residents' needs. The property was poorly maintained, i.e. leaky roof. There were no reserved visitor spots & the employees park in their lot, so often there was no where to park. Employees at Landow seem unhappy & that impacted the care they provided.

Landow was an adequate place. It was close to my old neighborhood. The people there were fine.