Brookdale Potomac was good. The staff was very informative, very friendly, and very welcoming. The rooms were very nice. It was our second choice. It looked a little older than the other one we visited, but it was fine.
11215 Seven Locks Road, Potomac, MD 20854
Call
(800) 385-2527
Reviews of Brookdale Potomac
Assisted Living Reviews for Brookdale Potomac
March 09, 2022
I visited this facility
June 06, 2019
I visited this facility
Brookdale Potomac was very nice and large. They have excellent staff members and the clients all seemed very happy. They have a lot of activities for the people. They go on a bus to go places like shopping. It's an excellent facility. I liked the staff and the atmosphere. They were very friendly and knew the clients on a first name basis. The food on the menu looked fine. It was an inviting dining room. The rooms were adequate enough.
August 21, 2017
I visited this facility
Brookdale Potomac was nice and I liked it. They go out once a month, have Bingo and a little gym, and most of the amenities are nice. They have services and food. We saw two studios and they had a lot of windows, which makes it more open. They have corner rooms where they have windows on two sides and they appeared to be brighter. You can just open the windows and let the natural light come in.
November 25, 2016
I am a friend or relative of a current/past resident
My father was at Brookdale Potomac for about 2 months, and I could not move him fast enough when I was trying to move him out. The care was terrible. The food was absolutely atrocious, served with cheap starches, rice, breads, and potatoes. There were times they would only have sandwiches almost all day long. The room was extremely small. I would not recommend this place to anyone.
Provider Response
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
November 19, 2016
I am a friend or relative of a current/past resident
So far we have a very positive experience at Brookdale Potomac. Her room is very nice; it has a dining area, a bar, a bathroom, and a really nice shower. She has an aide, and so far her aide has been very positive in helping her.
February 09, 2016
I visited this facility
The one I would consider for my aunt is the Brookdale. It is attractive, and well-maintained. They have friendly, and knowledgeable staff. The rooms were nice, and comfortable. There was a variety of activities. Brookdale is a bigger community compared to the other one. However, I think the bigger the community, the harder it is to maintain the same kind of personal attention; so, I feel that it is a little bit more institutional.
December 20, 2015
I visited this facility
I was not happy with Brookdale Potomac (formerly Emeritus at Potomac). They had just taken the facility over from a different company, and they were in the middle of doing a lot of restoration, and it was in much chaos. I would never have considered putting my sister there because of that.
Provider Response
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
November 24, 2015
I am a friend or relative of a resident
We used Brookdale Potomac initially because of the location and they could provide assisted living as well as hospice care. The staff is great and there's a variety of activities available. They are well organized and well run.
September 29, 2015
I visited this facility
Brookdale has more appeal than any place else, they have more activities, and they have more to offer. The rooms were nicer too, and the dining room was fine. They are going out twice a week for excursions, and they have daily activities. Mom is moving in by the end of October.
June 28, 2015
I visited this facility
Brookdale Potomac was very good. I thought the rooms were kind of small, but they were nice and clean. The staff seemed friendly. The residents did not seem as engaged with things. They were kind of walking around a little bit. In fact, there was one resident with dementia that was just following me. He was kind of funny. It seemed more expensive though, but it was very nice. They seemed to have quite a lot of activities scheduled for the residents.
April 29, 2015
I visited this facility
I think the Emeritus at Potomac was very nice. It was just a little too distant from where the rest of the family is. The people were very good, and they answered my questions.
October 31, 2014
I visited this facility
Emeritus at Potomac is a really nice facility. The staff are really nice as well, but the problem is if you ran out of money, you are out on the streets. They do have trips that the residents can go on. Emeritus would have been my second choice if I had the money because it is very comfortable. It's in a nice location, and really it's just a nice place. The people were very friendly and nice.
August 13, 2014
I am a friend or relative of a resident
We already found a facility for my uncle. It is an Emeritus facility. The facility is pretty good. It is reasonable in price. One very important thing is that it is very close to us, so we can visit him more often. He has a one-bedroom "partnership" apartment that he shares with another gentleman. It has a kitchenette and a bathroom, but each reisdent has his own separate bedroom. It is like a small apartment some shared space. He has facilities in the center to read and all those things.
June 26, 2014
I visited this facility
I went to Emeritus at Potomac, and the place seemed nice enough and pleasant. Their activities were appropriate for assisted living. They offer dementia care, but only for early stages of dementia. The administrative staff is extremely nice and helpful.
February 28, 2014
I visited this facility
I liked Emeritus. It was very lovely and well-kept and the people are very friendly. The big drawback is it's very expensive. They have activities and socials. The rooms were very nice. They were repainting and putting new carpeting in the one they showed me to get ready for the next person who's going to live there. It's very nice. It's actually one of the ones I probably end up of having to choose.
December 30, 2013
I visited this facility
Emeritus might have probably been the best solution for my grandmother if we had moved her somewhere. They had a great dementia program and great services for individuals with dementia. We were trying to move her quickly and they were willing to visit her that day and get her move in right away. So, they were very responsive and helpful. Their rooms were well equipped with someone with special needs and accessible for visitors. Also, they had staff nearby. So, for someone like my grandmother, it was the right level of care for her.
October 29, 2013
I visited this facility
My visit at Emeritus at Potomac was fine. Their rooms were pretty spacious but their bathrooms were kind of small. My uncle might be comfortable there but he didn't like the size of their bathrooms. However, the staff was very knowledgeable and very helpful.
September 24, 2013
I visited this facility
The people at Emeritus seemed very nice. The people who worked and lived there were accommodating in making arrangement for me to see it. The have different amenities.
April 16, 2013
I visited this facility
Emeritus at Potomac was beautiful. I really like that because everywhere I look people were all chirpy, smiling, just carrying on and joking. Residents there are a lot more upbeat. It did have a whole different feel to it as far as the atmosphere. There's quite a few there that mom could mingle with. They got a lot of land there and it's quiet. In Potomac, I guess that's too far away from me. I have to deal with traffic and it's very difficult to get there right now with all this traffic to see her. One night we went to see her and it took us four hours just to get there. But it was a very nice place, I certainly would recommend it.
Memory Care Reviews for Brookdale Potomac
February 01, 2020
I visited this facility
Brookdale Potomac was fine, it was just not what I was looking for but it was good. The community is nice, the facilities were just not as quite as open and updated as some of the other ones. In terms of amenities, they have dining services, and I think you can have a washer put in your apartment. The staff was good, they seemed very capable. If I could suggest anything, I would say make it less institutional-looking. It could be brighter, to look like somebody's home because it felt more institutional to me.
Questions about Brookdale Potomac
What ongoing training does the staff receive in dementia care?
All associated hired by Brookdale Potomac attend a in person training as well as a series of classes online. They are required to take courses online every month.
Describe the overall population of assisted living residents at Brookdale Potomac. What is their average age? What are their favorite things to do?
The average age of our residents are 85. Our youngest resident is 60 and our oldest is 103 years old.
What programs or activities does Brookdale Potomac offer to enrich residents' well-being?
We have a full monthly calendar that is prepared for the residents which includes a daily exercise class called B-Fit, yoga, Christian and Jewish services, cooking demonstrations with our chef, resident counsel monthly meetings, flower arranging, happy hours, arts & crafts, live entertainment, speakers from the community, games including bingo and move nights.
What places are near Brookdale Potomac or within walking distance for assisted living residents to enjoy?
We are located across the street from Cabin John shopping center which offers a variety of stores, restaurants and banks. We are located a mile away from Montgomery mall.
What transportation services does Brookdale Potomac offer to assisted living residents?
Brookdale has a shuttle here to provide residents transportation to doctor's appointment, shopping outings, scenic rides, museums, movies and restaurant trips.
What makes the chef or dining program at Brookdale Potomac exceptional? What kind of menu can assisted living residents expect?
Our Chef makes all of our meals in house daily including salad dressing and soups. We have fresh meats, vegetables and fruits shipped in weekly. We are able to accommodate regular diets, no salt added, limited sodium, carbohydrate controlled, low fat/low cholesterol, liberalized renal, finger food, texture modified and pureed diets.
What safety features or security measures does Brookdale Potomac offer to assisted living residents?
At Brookdale Potomac we have concierge at the front desk from 8:30am to 7pm and our doors do lock for safety from 8pm to 8am. We have nurses and caregivers in the community 24 hours a day/7 days a week.
How does Brookdale Potomac keep residents' families informed about their loved ones?
We have weekly update emails sent from our Executive Director, calls from our clinical team, care plan meetings and families can call or email our management team.
What is the care staff-to-resident ratio at Brookdale Potomac during daytime and nighttime hours?
We have a Health and Wellness Director, Health and Wellness Coordinator and Resident Care Supervisor who work 5 days a week including rotating weekends. We have licensed nurses in the community 24/7 as well as caregivers. Our staffing depends solely on the care needs of the community.
If Brookdale Potomac accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We do accept pets in our community with the proper paperwork and we do charge a deposit. We have a 5,000sq ft. patio behind our community which is secured by a fence but dogs are able to be walked there or in front of the community.
What ongoing senior care training does the staff receive?
All associated hired by Brookdale Potomac attend a in person training as well as a series of classes online. They are required to take courses online every month.
How many staffers are on duty in the daytime and overnight?
In Clare Bridge/Memory Care we do have a Memory Care Director who works 5 days a week, a nurse and 3 caregivers for our 16 residents.
What safety features or security measures does Brookdale Potomac provide to protect residents who wander?
Residents who wander will need to move to our Clare Bridge Memory Care community.
What programs or activities does Brookdale Potomac offer to keep residents engaged? How does the staff engage residents' long-term memories?
Clare Bridge/Memory Care offers a full schedule of activities that occur 7 days a week. These activities include but aren't limited to exercise classes, art therapy, live entertainment, singing, dancing, raised garden and games.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Assessments are completed prior to a resident moving in, 15-30 days after moving in and every 6 months thereafter unless there has been a change in status before 6 months.
How does Brookdale Potomac keep residents' families informed about their loved ones' health?
Care plan meetings, weekly family emails from ED, calls from clinical team.
Describe the neighborhood around Brookdale Potomac. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
We are located in a residential neighborhood. Most families live in the area within minutes away.
Is Brookdale Potomac affiliated with a hospital if more care is needed?
We work with Suburban which is our closest hospital and can refer to skilled nursing homes if needed.
Costs for Brookdale Potomac in Potomac, Maryland
Services and Amenities of Brookdale Potomac in Potomac, Maryland
Costs
- Rent Plus Care Fees
- Entry Fee
- Fee Structure Extra: We Offer A Month To Month Rental
- Assisted Living Starting At: $7595/month
- Memory Care Starting At: $8395/month
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Spa
- Features Extra: Library, Fitness Room/Gym
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Hospice Care
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Tai Chi
- Fitness Room
- Yoga
- Gardening
- Cooking
- Arts And Crafts
- Activities Extra: Computer Class
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Diet
- Low Fat
- Low Salt
Languages
- English
General
- Resident Capacity: 102
- Respite Care
- Minimum Age: 65
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
Licenses
- Licenses: yes
About Brookdale Potomac in Potomac, Maryland
We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.
Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
Amenities and Services
- Daily assistance with bathing and dressing
- Medication management
- Dining assistance and special diets
- Assistance with reminders and redirection
- Escorts and assistance with walking
- Emergency response call system
- Housekeeping
- Laundry and linen service
*Rates subject to change at any time. Level of care not included.
What Makes Us Special
Weekly Shabbat and Catholic services, large park-like outdoor courtyard.
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