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The Willows at Springhurst
3101 N Hurstbourne Pkwy, Louisville, KY 40241
Featured Review
5
|
June 29, 2022
Trilogy has done a great job revamping the facility and turning it around! Staff is friendly and responsive!
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About The Willows at Springhurst in Louisville, Kentucky
The Willows at Springhurst is a Senior Living provider in Louisville, Kentucky that offers residents Nursing Homes services. Contact The Willows at Springhurst for more details on services and rates.
Medicare
Health
3.0
Overall
3.0
Quality
4.0
Staff
3.0
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Reviews of The Willows at Springhurst in Louisville, Kentucky
2.7
(13 reviews)
Facility
3.0
Staff
3.2
Food
3.0
Activities
2.5
Value
2.0
Rick H
1
|
October 18, 2024
My Mother went to the Willows at Springhurst for rehab after a hip replacement. She was there for over 30 days and went from a walker to a wheel chair and lost about 20 pounds....the facility gave me one feedback meeting that I insisted on and at that meeting told me they were releasing her the following week which gave me little time to find a new facility...she passed away two days after leaving the Willows.
Jim
5
|
September 17, 2023
I went to The Willows at Springhurst a year ago. I liked it, it's nice. The staff was knowledgeable and very friendly. The apartments were very nice. The upkeep was very nice. The dining area was nice, easy to move around in wheelchairs or walkers. I didn't like the cost, it was high. It's not far from where I live now, which is pretty close to my daughter, and you can move around there and walk around there. There's no reason to leave, except for my medical appointments. Pretty awesome, haircuts, pedicures, and manicures, they have that in there. If I do need to go someplace, they have a van that can take me.
Provider Response
Tishie
5
|
July 4, 2022
Husband was at The Willows from June 11 to June 29, 2022. This facility is fabulous and everyone was gracious, helpful, friendly, caring. I would like to reach out to everyone involved in his care and all the great people behind the scenes who I did not meet. We are thinking of selling our home and moving to The Willows.
Amy K.
5
|
June 29, 2022
Trilogy has done a great job revamping the facility and turning it around! Staff is friendly and responsive!
purpleclover
1
|
March 28, 2019
The nursing staff was mean and rude. I could never get a call back when I left a message. My father was medicated so he slept a lot and they wouldn't have to take care of him very much. They answered the button for help at least 30 minutes to (more than likely) one hour. My father was left by himself on a wing that had few patients a lot of the time and it was very difficult to get any questions answered as no one returned phone calls or no one was there to answer questions. I never knew they had activities as my father was never offered to go to any.
Past resident family member
1
|
January 26, 2018
My mother was a resident for over 3 years . The staff comes and goes frequently . They are loving compassionate individuals but I’ve been told by them and witnessed first hand horrible upper management guidance . They use a lot of agency CNA staff and LPN Staffing . Most of the time when I addressed my concerns they seemed to listen and try to address but lack of staff never resolved issues . During on visit a CNA was telling the DIRECTOR of NURSING about a resident who wasn’t happy about their new room because rooms had been reassigned . Her response was t” What do they care , they are a Medicaid residency . I addressed this with director and he said he would talk to her about talking where residence families and residences could hear . My response was if this is how she felt she was in wrong profession and nothing was ever done . My mother has recently passed and I went in facility the following day at 11:00 and was told by manager over house keeping that I had to get my stuff out and they needed to clean and have room Ready by 5:00 that day . Showed zero compassion and strictly business . My husband said can you show some compassion she’s just lost her mother and she threw her arms in air and said I have to have this room for next resident . Activities dept is 5 Star and the few personnel they somehow hang on too are 5 Star but agency staff just doesn’t know care plans for residents and its vital to prop r care .
Amy C.
1
|
January 6, 2018
If considering this facility, I would suggest you keep looking....unless you have the time to be present with your family member 24/7. Even the staff speaks poorly of the management. P.T. was good, decor was not uplifting and very dark, aids seemed confused and over worked, and very loud. When I asked who was in charge, I was told Baptist Homes Inc or BHI ....but finding out who or what this organization is is impossible. It's as if they don't want you to know who's the responsible party and I'm Baptist and attend one of the largest Baptist churches in the area. My pastor doesn't know who Baptist Homes Inc. is or how to get to the bottom of things... This was a difficult time and I wish I had found a facility to partner with me on health care for my family member, but it was a battle every day.
macaroni70
1
|
July 28, 2017
My mother has been there for 8 days now. Meals are never correct. She complains that the noise level at night is unbearably loud thereby disturbing her rest. Nurses and aides seem lackadaisical about the care she is receiving. When she queried a nurse the second day she was there about what medications she was given the nurse told her it would be a while before she could get to her chart and look it up. Fortunately I used drugs.com to look it up so we knew what she was receiving. I have witnessed what appears to be an understaffed facility as she has had to wait for close to an hour for someone to assist her when she rings the call button. Rooms are sparse and cold. Beware the nicely decorated halls and dining area....what good is that if no one cares whether you get assisted to the bathroom!
s stevens
1
|
April 18, 2017
The physical Therapist are the Best! Love them! My mom has been there over a month! She broke her ankle in 3 places and was non weight bering. The Nurse on duty made her stand to be weighed her first day. I have you name but won't post it. They have a wheel chair scale that wasn't used? My mom did as she was told because She was ordered to it trying to explain the situation and knowing it could do damage and put her back in surergy because cast wasn't on yet. Surgeon wasn't happy.Btw, he is a well know surgeon in Louisville. He was informed about it. The Cna's are awesome except for two and they will be reported to administer. I did a lot of work, giving her showers, taking out food trays, taking care of dirty linens ect...., I'am going to give full report. And for the cna that rolled her eyes behind my back....,I saw you! And I'am paying for that??? Trust me you are in the Wrong profession.! I asked for a nutristionist and counselor, never happened! Poor management!
Barbara108461250
2
|
June 26, 2015
I visited Springhurst Pines, and I did not care for it. They were very short-staffed. The rooms were OK, but they seemed to be kind of dark.
Anonymous107430250
4
|
June 20, 2015
My mother is in Springhurst Pines. The staff is very caring, and they do a very good job in taking care of the elderly people. I like the place. She goes to the coffee hour every morning, and she participates in the church services every week.
Camille2
4
|
December 26, 2012
My mother's been in Springhurst Pines for two months now. It became very hard to take care of her. She's totally confused, very restless and I can't do anything to satisfy her. But the facility have some really good nursing assistants. They operate a lot better and the staff seem more professional and involved in helping the patients. They got nursing assistants out in the hall to monitor and help people while others are eating. I think that's a good system.
Nursinghome Chaplain
5
|
August 28, 2012
The staff was very friendly and seemed to be genuinely concerned for the well being of the residents. Springhurst allowed weekly chapel services in their break room and would personally assist residence in their attendance. The staff was always very friendly and helpful in assisting visitors to find their way in new environments. They were always very patient and helpful in answering questions that visitors might have. They were very helpful in assisting during the services and seemed to be very pleased to work at Springhurst. They seemed to take a genuine interest in their residence and treated them as if they were family. I have attended many different nursing homes and Springhurst was by far my favorite. It is very secure and safe for the residence and has a friendly staff seeking to provide a very safe and relaxing atmosphere. I would highly recommend Springhurst to anyone seeking help through assisted living.
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