The Willows at Springhurst

Jim

I went to The Willows at Springhurst a year ago. I liked it, it's nice. The staff was knowledgeable and very friendly. The apartments were very nice. The upkeep was very nice. The dining area was nice, easy to move around in wheelchairs or walkers. I didn't like the cost, it was high. It's not far from where I live now, which is pretty close to my daughter, and you can move around there and walk around there. There's no reason to leave, except for my medical appointments. Pretty awesome, haircuts, pedicures, and manicures, they have that in there. If I do need to go someplace, they have a van that can take me.

Tishie

Husband was at The Willows from June 11 to June 29, 2022. This facility is fabulous and everyone was gracious, helpful, friendly, caring. I would like to reach out to everyone involved in his care and all the great people behind the scenes who I did not meet. We are thinking of selling our home and moving to The Willows.

Amy K.

Trilogy has done a great job revamping the facility and turning it around! Staff is friendly and responsive!

purpleclover

The nursing staff was mean and rude. I could never get a call back when I left a message. My father was medicated so he slept a lot and they wouldn't have to take care of him very much. They answered the button for help at least 30 minutes to (more than likely) one hour. My father was left by himself on a wing that had few patients a lot of the time and it was very difficult to get any questions answered as no one returned phone calls or no one was there to answer questions. I never knew they had activities as my father was never offered to go to any.

Past resident family member

My mother was a resident for over 3 years . The staff comes and goes frequently . They are loving compassionate individuals but I’ve been told by them and witnessed first hand horrible upper management guidance . They use a lot of agency CNA staff and LPN Staffing . Most of the time when I addressed my concerns they seemed to listen and try to address but lack of staff never resolved issues . During on visit a CNA was telling the DIRECTOR of NURSING about a resident who wasn’t happy about their new room because rooms had been reassigned . Her response was t” What do they care , they are a Medicaid residency . I addressed this with director and he said he would talk to her about talking where residence families and residences could hear . My response was if this is how she felt she was in wrong profession and nothing was ever done . My mother has recently passed and I went in facility the following day at 11:00 and was told by manager over house keeping that I had to get my stuff out and they needed to clean and have room Ready by 5:00 that day . Showed zero compassion and strictly business . My husband said can you show some compassion she’s just lost her mother and she threw her arms in air and said I have to have this room for next resident . Activities dept is 5 Star and the few personnel they somehow hang on too are 5 Star but agency staff just doesn’t know care plans for residents and its vital to prop r care .

Amy C.

If considering this facility, I would suggest you keep looking....unless you have the time to be present with your family member 24/7. Even the staff speaks poorly of the management. P.T. was good, decor was not uplifting and very dark, aids seemed confused and over worked, and very loud. When I asked who was in charge, I was told Baptist Homes Inc or BHI ....but finding out who or what this organization is is impossible. It's as if they don't want you to know who's the responsible party and I'm Baptist and attend one of the largest Baptist churches in the area. My pastor doesn't know who Baptist Homes Inc. is or how to get to the bottom of things... This was a difficult time and I wish I had found a facility to partner with me on health care for my family member, but it was a battle every day.