The 5 Best Home Health Agencies for Seniors in New Albany, IN for 2025

"My 85 year old father left the hospital just before Christmas, depending on VNA for nursing care and physical therapy. After three days with no contact at all, I contacted VNA and was told that they had people on vacation during the holidays and were short handed. A nurse came to his home finally that evening late, and due to having faulty equipment, could not even check his oxygen levels. After 5 days, I contacted VNA again regarding the physical therapy, as he was sitting in his home getting weaker instead of improving. Again, the therapist in "our area" was on vacation for the holidays, but I insisted that some therapist needed to see him. Finally someone did come out the next day, however, did not show up on the next scheduled day. You can forget any visits on holidays - he had no contact on Christmas Eve/Christmas Day or New Years Eve/New Years Day. I have other friends with elderly parents using other services who had visits every day even on weekends and holidays. This is not a pizza delivery service - these are peoples lives and VNA is responsible for. I don't recommend that anyone depend on this company."

"Very unprofessional , no show / no call . Never followed through with things we discussed . They added to the stress of caretaking. Lack of concern for patient . I absolutely would not recommend them for anyone. Horrible experience !"

"Spaid nursimg service took care of my Mom and their staff was very professional and attentive to her needs. I couldn't have asked for better service. The office staff was very helpful with any questions or concerns that I had. "

"Our experience with Caretenders Louisville, KY has been good so far. The nurse we have is fine. They come to do an assessment check on my mom every week. The insurance covers the billing, so that's fine. We haven't had any negative comments about this agency so far."

"Physical therapy If this rating was just for the physicalist I would rate ham 5+. He can motivate you even when you don’t want to. He is always on time or calls to explain why. Interactions with other provider have OK just not outstanding like PT. I don’t know how responsive they would. "

"BrightStar Care has been wonderful. We have so appreciated the care they have provided over the past 3 years. This agency is very well run. We couldn't be more pleased. "