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(800) 558-0653

Caretenders Louisville, KY

4545 Bishop Lane Suite 200, Louisville, KY 40218

(800) 558-0653 (Caring Family Advisor™)

3.4

(11 reviews)

Offers Home Health Agencies

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Reviews of Caretenders in Louisville, Kentucky

3.4

(11 reviews)

    Chilly

    2

    January 31, 2024

    I am a current client of this provider

    Slow to respond, no sense of urgency. Week went by after release from SAR, initial visit was evaluation so time lost in recovery. When I had complications with surgical incision no one available and no follow up. Doctor called in new orders and still waiting for scheduling. Should be called "anything but Care Tenders" Letter of all they had done for me made me LOL! Physical therapy is okay, but can't recommend nursing care as it's unreliable and unremarkable.

    Amber

    5

    July 23, 2020

    I am a current client of this provider

    Our experience with Caretenders Louisville, KY has been good so far. The nurse we have is fine. They come to do an assessment check on my mom every week. The insurance covers the billing, so that's fine. We haven't had any negative comments about this agency so far.

    Icare123

    2

    January 9, 2020

    Other

    The fact that there is NO schedule is perplexing....when will they show...how to schedule life around them is impossible...calling ahead and stating within an hour and it's over an hour and a half is HARD....not to mention they change the day of the week.....The one and only case worker was wonderful...though her hands were tied with actual Help....out of the at least 5 nurses that showed up 2 were caring, helpful, and seemed to care...1 physical therapist was awesome...and 1 nurse was what a nurse should be...then removed...then a phenomenale one who not only cared but helped...CLUE these people are counting on YOU!!!! How is it that a Nurse can show up and ignore necrosis and gangrene???????

    kennyA

    1

    May 5, 2019

    Other

    Well it is Sunday right now. My father, 83 years old, was released from the hospital on Friday having complications from colon cancer and undergoing yet another surge that left his with 2 open wounds that need changed and dressed 3 times a day. Between myself, and other family members we have call 6 times since Friday and have yet to receive a call back. In the meantime my father sits at home having people change and dress his open wounds that have no idea what they are doing. We were assured prior to leaving the hospital that him being released prior to the weekend would not matter, that caretenders would be over Saturday, we can’t even get a return phone call. Absolutely the worst, most unprofessional organization I’ve dealt with in awhile.

    Disgusted too

    2

    February 10, 2018

    I am a past client of this provider

    I had total knee replacement in October of 2017. I chose Caretenders as my home health rehab provider. On the first visit, the nurse who evaluated me asked to get on the bed. She jumped all over the place putting my legs in all sorts of positions. In doing so, she knelt on the remote for my adjustable bed. The bed moved and then the remote would not work because the circuit board was damaged. I contacted Caretenders and they told me to send the bill in and they would pay for it ($47.88). I had to wait 6 days for a replacement to arrive in the mail and could not raise the foot of my bed during that time. I sent the receipt in with my therapist as I was told. When my therapy ended 6 weeks later I was told the bill was at Corporate and i would receive the payment shortly. I have called a couple times. I can never talk to Stacy who is suppose to be the office manager but last time (a few weeks ago) I talked to Roger and he was going to call me back. Needless to say, I've heard nothing. I am tired of getting the runaround - if they were not going to pay for it they just had to tell me instead of lying about it. Even though the therapist and nurses were very good, I would not use Caretenders again because of this issue. I have NEVER received any correspondence from them on this matter - I've always had to call them and then was never given an honest answer.

    georgia.1

    5

    September 21, 2017

    I am a current client of this provider

    This women is a OPT her name is Diane she has to be one of the world's best in showing care and giving everything she can to make a difference to help others it's very hard today to find people like her. Excellent 5 star!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Cheeseburger

    2

    January 4, 2017

    Other

    Extremely disappointed with the Caretenders and the assistance they have given my Father after a fall. My parents are both up in age and each have their own health issues. I have had to step in and follow up behind Care tenders due to poor ifollow up regarding physical and occupational therapy.. The only one that seems to be consistent is the woman who baths my Father.. My parents do not want to rate Care tenders but I believe Caretenders needs to be aware as they are dealing with peoples love one. I know they are short but this wrong.

    J260655

    4

    July 11, 2016

    I am a current client of this provider

    Caretenders is doing a fine job. The RN comes and checks on all of my wife's vitals. She also had physical therapy for a short period of time, and I don't think the therapist was top notch, but she did what she was supposed to do. The RN is very knowledgeable, but the therapist was a little impatient. They did what they were asked to do.

    starburst

    5

    February 19, 2016

    I am a past client of this provider

    Over the last three years we have had Caretenders to provide care for my husband. They have been excellent in their professionalism and care. The employees almost became like family. Would highly recomment them to anyone (and have)

    Caring107535650

    5

    August 21, 2015

    I am a current client of this provider

    The caregivers of Caretenders are really doing a good job for taking care of my wife. What they do is occupation and physical therapy. They also come in a couple of days to help her bathe. We've been using them for three weeks now. I would recommend them to others.

    Rhonda3

    5

    June 27, 2013

    I am a current client of this provider

    We got to know Caretenders through word of mouth and everybody seemed to enjoy them. We haven't had any problems. We've been using them on and off for eight months. We liked the personnel that they sent out, the nurse, the therapist, the OT, the PT, and the ones that come and clean here in the morning. They're all very nice and very informative. They gave us information that we need on the cheapest and best supplies. They are a good match for my sister. Caretenders is a very good, efficient and caring agency.

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    Medicare

    • Overall

      3.5

    Medicare Provider Number: 187152
      Ownership Type: Proprietary
      Rating Date: 9/1/2023
      Timeliness of providing service: 97.1%
      Taught patient or caregivers about their drugs: 98.9%
      Checked patient's risk of falling: 100.0%
      Checked patient for depression: 97.2%
      Checked for flu vaccination: 79.4%
      Checked for pneumonia shot: 79.0%
      Provided diabetes specific care including getting doctors orders, giving foot care, and teatching patients about foot care: 99.5%
      How often patients had less pain moving around: 78.0%
      How often home health patients had to be admitted to the hospital: 16.0%
      How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted: 10.6%
      How often home health patients, who have had a recent hospital stay, had to be re-admitted to the hospital: Worse Than Expected
      How often home health patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital: Worse Than Expected
      Walking or moving around: 77.7%
      Getting in and out of bed: 77.8%
      Bathing: 79.7%
      Breathing: 82.3%
      Wounds/healing after an operation: 98.1%
      Medication compliance: 70.1%

    About Caretenders in Louisville, Kentucky

    Caretenders is a Senior Care provider in Louisville, Kentucky that offers residents Home Health Agencies services. Contact Caretenders for more details on services and rates.

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