They were fantastic!! Tonya was so attentive and kind to my father. He doesn't like many people and he really liked her. That says so much. Bless Tonya for all her compassion.
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Reviews of Home Instead - Louisville, KY
Home Care Reviews for Home Instead - Louisville, KY
February 01, 2023
I am a past client of this provider
May 06, 2022
I am a current client of this provider
Caregivers are consistently competent and friendly. Schedulers work hard to always get me the caregivers I need, even when I call at the last minute.
March 18, 2021
I am a current client of this provider
This group is so professional, caring, organized, so many positive adjectives! My mother had received "help" from two caregiver companies in the past with more than disastrous results. Home Instead, from the first moment of contact by phone with the receptionist, has proven to be the best possible choice. They listen to our concerns with empathy and respond quickly and completely. To say that our stress and anxiety have been reduced is an understatement. Mother feels not only cared for, but cared about; what else could we ask for. Thank you to Home Instead with their wonderful office staff and caregivers for being there when we needed you.
March 12, 2021
I am a past client of this provider
All the caregivers we had for my mother were wonderful. They were caring, concerned, friendly and nurturing to my mother and to our family. The office staff was also helpful and friendly and responded to our questions and concerns.
December 14, 2020
I am a current client of this provider
Sister Lewis is a gift from god. I would tell the world about your services.
December 10, 2020
I am a current client of this provider
All caregivers are very nice! The only issue I had was only one caregiver didn't wear a mask.
December 10, 2020
I am a current client of this provider
Our family was very pleased with their services and would absolutely recommend it to others!
December 08, 2020
I am a current client of this provider
Everyone was very friendly and helpful. Case manager was always there to help when needed!
December 08, 2020
I am a current client of this provider
I cannot say enough about the wonderful people this company has sent to help me! I have been so fortunate to have helpful, trustworthy, loyal caregivers that I look forward to seeing!
November 19, 2020
I am a current client of this provider
The ladies they have sent to keep me company in my post surgery recovery have been so nice and sweet! I have made great connections.
November 19, 2020
I am a current client of this provider
My caregivers were very attentive and provided great personalized care.
November 01, 2020
I am a past client of this provider
I have used Home Instead for various needs. They arrive on time. I have used them when I needed someone to drive me to & from a procedure after anesthesia. I have used them for after surgeries. They have driven me to Doctor's visits, groceries, & just errands. All the caregivers did it because they DO care about people. Every time providers are professional. I needed them more than I originally thought after Rotator Cuff surgery & they were flexible/ Can't say enough thanks. Will use them over & over again.
October 27, 2020
I am a current client of this provider
My mother injured her left meniscus and could barely walk. I called Home Instead because I live 100 miles away. They went out the day I called and met my mother. They matched her with a great person. Cassandra.
When my mom had knee replacement she called and checked on her and then when she was in a rehab center she called to check on her and encouraged her to heal and come home. The day mom was released she was there to help her get settled. They have a great relationship and my mom gets superb care. The office staff was very responsive to our needs to restart after rehab. I could not ask for a better experience. Thank you Home Instead.
October 22, 2020
I am a current client of this provider
I don’t know where my family would be without Hone instead. They are reliable attentive and take really good care of my mother. I can relax knowing that my family is in good hands and I would recommend them highly!
October 21, 2020
I am a past client of this provider
I called Home Instead in preparation for beginning chemo. They were terrific right from the get go. I stopped service when it was clear I could take chemo and still manage at home. Pat always arrived early so, that was a good reason to sit, sip coffee and talk.... and unfortunately lead to her checking in late a couple of times. She was terrific, the srevices were great and if, I need them, I will call them again.
October 21, 2020
I am a current client of this provider
Would give HomeInstead 100 stars if I could! My mother is home bound/bedridden, and - as the only child - am unable to care for her multiple needs.
HomeInstead has been a God-send!! Wonderful caregivers that not only are by my mother’s side, but also available to help me with housework that I otherwise wouldn’t have time to do.
I can’t say enough wonderful things about this company!!
October 21, 2020
I am a past client of this provider
The Home Instead employees who have cared for my Mother were very thoughtful and caring. I would highly recommend their service.
October 11, 2020
I am a current client of this provider
Home Instead deserves a 10/10. We absolutely love our caregiver, Maxine, and we have referred our friends to Home Instead.
October 11, 2020
I am a past client of this provider
Home Instead provided wonderful care for my grandmother. They answered all of our questions and always followed up promptly. If the need arises, we will absolutely use them again!
September 17, 2020
I am a past client of this provider
We had Home Instead come out. They came out and Mom realized she really didn't need anyone. Her granddaughter is there with her and helping her, but she is doing really good now. They were there for four hours. It was good. The girl they sent was super nice. Mom liked her from the time she walked in. We really just needed someone to be with Mom, someone that could talk to her and sit there because she loves to reminiscence, and that person that they had was very good. She was a young girl, but Mom said she was great. She did everything Mom asked her to do. She kept asking, "Can I do something for you?" and Mom was like, "No, no, no," and then finally she told her to get her a coat or something. The girl was very good. She was willing to do anything Mom needed done, which wasn't much, but she did exactly what we wanted her to do, which was to spend time talking to Mom until my granddaughter was able to come and stay with her. I absolutely recommend Home Instead.
July 28, 2020
I am a current client of this provider
The services and care provider are specific to the clients needs. The care provider is exceptional and has been extremely consistent unlike with some service providers. Highly recommend to anyone for their loved ones. I have been using the service almost 18 months and have had the same care giver and always on time! With the same amount of energy! I don’t have any worry with her around.
February 06, 2020
I am a current client of this provider
Nancy was our favorite caregiver. She was so trustworthy and went out of her way to help us. The office staff was great, too. Anytime I needed anything they did it.
September 30, 2019
I am a current client of this provider
We have been pleased with Home Instead. We really have not had a negative experience with any of the people they have sent us. The only problem we had getting started a few months ago was that we had different people all the time. They finally settled in and got us the same person whose schedule works with ours. We are now doing Monday and Thursday 1 to 5 because my wife wanted to spread it out a little bit more. My wife has some memory and mobility issues that we have to deal with recently, so we need somebody who got a little bit of patience and a little bit of understanding of seniors and what they go through when they start slipping. Barbara, the one we got right now, has been very good. She fixes dinner, and she does whatever light housekeeping we need. We have not had any problems with her. We have been using Home Instead for a couple of months now.
April 19, 2019
I am a past client of this provider
We loved Vickie. Everyone was so helpful and nice!
April 15, 2019
I am a past client of this provider
The caregivers took care of everything. The office staff was helpful and answered all my questions.
April 14, 2019
I am a past client of this provider
Every caregiver was kind and gentle. I never give recommendations, but I would definitely recommend Home Instead.
April 13, 2019
I am a current client of this provider
Very good and very efficient.
April 05, 2019
I am a past client of this provider
The caregiver did everything I asked and did what I needed to get done. The office staff was pleasant to talk with and everything went smoothly.
March 30, 2019
I am a past client of this provider
Marlene was fantastic! Home Instead was so helpful. They were truly a life saver! I will recommend Home Instead to others.
March 24, 2019
I am a current client of this provider
My questions & calls into the main office have been answered promptly, and my father's caregiver has established a relationship with him. As a dementia patient, he feels comfortable with her.
March 23, 2019
I am a current client of this provider
I would give them more than 5 stars if I could. My caregiver does everything and is really helpful. She is really good.
March 20, 2019
I am a past client of this provider
The office staff is always very helpful and accommodating. I would recommend Home Instead and would use them again.
March 15, 2019
I am a past client of this provider
All of the caregivers were very nice and interacted with my wife. She was happy with the caregivers. The office staff were always there and worked with me.
March 07, 2019
I am a past client of this provider
The caregivers did everything and anything I asked and were very kind. It was my first time doing this, so I didnt know what to expect but we were very pleased!
March 07, 2019
I am a past client of this provider
Mary was caring and compassionate. She really took an interest in my mom.
February 20, 2019
I am a current client of this provider
Ashley is a jewel! We don't know what we'd do without her! She takes care of everything and I don't have to worry about a thing!
February 20, 2019
I am a past client of this provider
The caregiver did everything we asked her to do.
February 15, 2019
I am a current client of this provider
We love our caregiver Donna! She is very kind and efficient and we think the world of her!
February 13, 2019
I am a current client of this provider
Setting up care could not have been easier!
February 13, 2019
Other
After undergoing a procedure as an outpatient in the hospital, I needed a ride home since I was unable to drive0. My driver, Marlene, was the most helpful and friendliest person you could ever meet. She had a big smile on her face and made me feel at ease right away. We chatted all the way home. Home Instead was totally there for me helping me with paperwork and their staff was the friendliest and efficient staff helping you along the way. I will definitely use them again. They are someone that can be counted on in a time of need!
February 12, 2019
I am a past client of this provider
Caregivers were helpful and attentive. I had used another service before and found Home Instead much more professional.
February 06, 2019
I am a current client of this provider
Our current caregiver's personality clicks with my dad's. Our caregiver keeps dad engaged and she is full of personality!
February 01, 2019
I am a current client of this provider
All caregivers have been wonderful and so helpful to me.
February 01, 2019
I am a past client of this provider
Our caregiver was amazing and I cannot say enough about him. He was wonderful with my grandfather. He was so kind and gentle with my grandfather. He was like a family friend.
January 23, 2019
I am a current client of this provider
I would definitely rate Home Instead very high. The communication was always very good and I was always able to have my questions answered promptly. I would say the highest marks would go to my mother's caregiver, Julie. I can't imagine what we would have done without Julie. She was heaven sent. She took such care in looking after my mother. It was a very tough job as my mother became more ill, and Julie always showed up with a smile, lots of energy and excellent attention to my mother's needs. She became so much more than a caregiver. She became a dear friend to all of us.
January 09, 2019
I am a current client of this provider
The ongoing caregivers we had were exceptional. Home Instead worked with us when we had changes in plans and had to make changes to our schedule at short notice.
January 07, 2019
I am a past client of this provider
Home Instead was very personal, very understanding, and made things much easier for my family.
January 04, 2019
I am a past client of this provider
Home Instead was fantastic. We had an immediate response to set up care and caregiver was super.
November 28, 2018
I am a current client of this provider
Mary A. is wonderful! Very caring, hardworking, patient, organized, and compassionate with my mom. She has gone over and beyond on caring for my mom and educating herself about Parkinson's disease and how she can help.
November 16, 2018
I am a past client of this provider
Caregivers and office staff were excellent. I have already recommended Home Instead to my friends.
November 12, 2018
I am a past client of this provider
I feel fortunate to have encountered Home Instead. All staff has been responsive to my expressed needs and I would certainly recommend Home Instead to others!
November 07, 2018
I am a current client of this provider
Home Instead cared for my husband during his last weeks. We could not have gotten along without them.
November 01, 2018
I am a past client of this provider
I would use their services again!
October 23, 2018
I am a past client of this provider
Everyone was so accommodating, even after Dad's death. The office staff was very responsive and knowledgeable. I recommend Home Instead to other families in need.
October 20, 2018
I am a past client of this provider
A percentage of aides were very difficult to understand. Therefore, I was more tired when they left than if they hadn't come at all.
October 09, 2018
I am a past client of this provider
The caregivers were wonderful, considerate and anxious to do anything for us. They were good drivers too. Home Instead could not have improved the service we received. I would recommend Home Instead to anyone who needs help at home.
October 01, 2018
I am a past client of this provider
It was our second time using Home Instead, and we were very satisfied. I had very good experience with them. My wife had carpal tunnel surgery.
And my wife is my caregiver, so the folks were actually helping both of us.
Helping her bathe and dress, did some things around the house for us. So they help me dress, get ready for bed. I'm confined to a power wheelchair, and I have a lift system in my home, but I have to have help getting in and out of bed, dress, and showering. I was really comfortable with the caregivers and so was my wife.
September 27, 2018
I am a past client of this provider
Very impressed with Home Instead.
September 19, 2018
I am a current client of this provider
Caregivers are wonderful, compassionate, and well-trained (Marilyn and Claudia). Communications could improve and paper/document processing to LTC insurance company could be better.
September 18, 2018
I am a past client of this provider
I would give them 10 stars, if 10 stars was an option! Home Instead has exceeded my expectations.
August 21, 2018
I am a past client of this provider
All of the caregivers that were sent to help me were great. They were all caring and helpful. It was a very pleasant experience getting to know each of them.
July 20, 2018
I am a past client of this provider
Dad's caregivers were very attentive and caring.
July 19, 2018
I am a current client of this provider
We use Home Instead to provide care for our mother and 93 yr old stepfather. They are wonderful! I have used several other agencies over the past years and can say without doubt that Home Instead is the best! Always reliable...always! The caregiver is so great with my family that I never worry when they are there, such a relief and blessing!
June 26, 2018
I am a past client of this provider
I had two loved ones taken care of by Home Instead. They were magical with our loved ones. They made their desire to stay at home come true. The caregivers were lovely, attentive and were family. The interaction was very positive and a blessing to all. We could not have wished for a better experience.
June 19, 2018
I am a past client of this provider
All caregivers were kind and compassionate. Arrived on time each shift and were a caring extension of our home care team.
June 15, 2018
I am a past client of this provider
Home Instead helped me and cared for my wife while I had to go to the hospital. I'll always be thankful to them.
June 02, 2018
I am a past client of this provider
They were very responsive and committed to providing dependable care. I would absolutely use them again!
May 31, 2018
I am a past client of this provider
In home providers were punctual, professional, and very attentive.
April 26, 2018
I am a past client of this provider
Very dependable and caring staff. My elderly mother was pleased with her care as well. We highly recommend this agency.
March 30, 2018
I am a past client of this provider
Everyone was so kind and helpful.
March 20, 2018
I am a past client of this provider
Home Instead was a huge help. Would highly recommend.
February 15, 2018
I am a past client of this provider
My husband's caregiver was a Godsend to him! She was very caring and patient. We recommend to others.
December 13, 2017
I am a past client of this provider
Sandra did great. Self-starter and we had a nice system schedule.
November 20, 2017
I am a current client of this provider
Kelly and Kathy were wonderful.
November 16, 2017
I am a current client of this provider
Home Instead provided caregivers for my husband for one year prior to his death. The personnel were at all times polite, caring and helpful. They always tried to accommodate me in every way!
October 28, 2017
I am a past client of this provider
Caring service that was set up quickly and easily. these folks are good!!
October 12, 2017
I am a current client of this provider
Jonathan does the best job of any caregiver that has been here. He is very thorough and attentive to me.
October 08, 2017
I am a current client of this provider
We appreciate all the workers and all their effort to please. Tell them all, thank you.
October 06, 2017
I am a past client of this provider
During the 2 months I recovered at home after hospitalization, two wonderful women from Home Instead did errands and household chores so I could use my limited energy to care for my husband, an amputee on dialysis. I credit their help to my recovery and recommend this friendly, competent agency highly.
October 06, 2017
I am a current client of this provider
Thank you for the love and support you showed my mother. You made a difficult time much easier. Joyce, Diane, Susan, and others were amazing.
September 28, 2017
I am a current client of this provider
Home Instead would have gotten a 5 if they had provided better transportation options for my regular caregiver when her car was at the dealership for repairs so she could keep on seeing me. Also, schedulers did not always keep me up to date of what was happening with my caregiver. I am a client for over 5 years now and have had the same caregiver for most of the time. I am very happy with that; we have become friends.
September 28, 2017
I am a current client of this provider
I really enjoy Bethany and Carolyn. They call when someone new is coming. They don't send somebody unannounced.
September 28, 2017
I am a current client of this provider
Juanita is my caregiver. She does a superb job and I would not like a substitute. I would consider a different service should she be replaced.
September 26, 2017
I am a current client of this provider
Home Instead provided well trained, caring, kind and reliable individuals who care for my Mom, 91 years old. As promised, in the rare event our caregiver needed to miss a day, Home Instead provided a replacement after notifying us. I was very reluctant at first to leave my mother in a stranger's care, but the caregivers came in and knew exactly what to do - so they never felt like strangers.
September 26, 2017
I am a current client of this provider
Barbara is a godsend to me. Thank you Home Instead for giving me a very capable caretaker. Home Instead Senior Care has made my quality of life better.
September 26, 2017
I am a current client of this provider
Jana is a fine caretaker, both for my mother and my dad. My mother is very fond of her and Jana seems to enjoy taking care of her. She always has a bright smile on her face.
September 24, 2017
I am a current client of this provider
My caretaker, Barbara, has been of great care for my needs. I would be lost without Home Instead Senior Care. Thank you.
September 24, 2017
I am a current client of this provider
Very good care.
September 21, 2017
I am a current client of this provider
I am very pleased with the service received from my caregiver. She is very courteous and always concerned and supportive.
September 13, 2017
I am a current client of this provider
Have had excellent care from caregivers from Home Instead. They take great care of my husband.
September 13, 2017
I am a current client of this provider
We were in need of transportation services and Home Instead provided us with exactly what we needed. The driver showed up on time, drove safely and brought my husband to his doctor's appointment right on time. We were very please with this service and grateful that Home Instead responded quickly and efficiently
September 08, 2017
I am a current client of this provider
Everyone has been very helpful, polite and courteous.
August 21, 2017
Other
Such a remarkable experience; the quality of care and the devotion my mother receives is such a blessing. Her care providers are exceptionally kind, engaging and very caring.
August 15, 2017
I am a current client of this provider
We were in a state of urgency to have someone stay with my parents. When I called the 800 number they put me through to Lynn. She came out within 30 minutes. After evaluating our situation we had 24/7 care started within another 30 minutes. It was such a relief knowing someone was there to help with my parents care and I could have some peace of mind. They went above and beyond my expectations for the week we used this service. I can't say enough good things about them. Due to my parents declining health I'm sure we will use them again. Very compassionate people!!
August 04, 2017
I am a current client of this provider
We have used Home Instead for 8 months now. We've been very pleased with their services and the caretakers they have sent us have been excellent for the most part. There have been some that have been 5 stars and some 3 stars, but all very nice. We still use them occasionally, but do not need them on a regular basis any longer.
July 17, 2017
I am a past client of this provider
We used Home Instead in the past. Some of the caregivers they sent were good, but some weren't, and I didn't like that there were different caregivers. It was hard for my husband to get used to them. A lot of caregivers didn't speak English, and it was hard for my husband to understand. They helped in bathing, personal care, and exercises that the physical therapist laid out. The schedule was not regular; sometimes I was aware of the change, and sometimes not.
Provider Response
Hi E.M., thank you so much for your feedback. I enjoyed speaking with you on the phone and appreciate the preferences you indicated for you husband’s care. The more we understand about our client’s preferences the better able we are to meet them. It is certainly our goal to exceed every client’s expectations, if we did not meet yours I am sorry. Please call me anytime if you want to discuss further. It was our pleasure to have provided service to your husband.
December 14, 2016
I am a past client of this provider
Very helpful. We probably will need HI again in the future. Monica calls us about once a month and checks up on us. We appreciate that.
December 07, 2016
I am a past client of this provider
Home Instead Senior Care was a life saver to myself & my family when we needed help for our Mother. The professional & loving care they gave to Mom gave me piece of mind while I worked. I never had to worry that the caregiver would not be there, It did take a few tries but the office staff kept working and found the perfect match for Mom. The caregiver & staff went above and beyond to take care of Mom, always asking if they could do anything else to help. I would recommend Home Instead Senior Care to everyone I know!
September 29, 2016
I am a current client of this provider
This has been such a big help and really taken a lot of weight off my shoulders! Having Home Instead help care for my husband has been an absolute blessing.
September 29, 2016
I am a current client of this provider
I am so appreciative of Home Instead’s Services and recommend them to anyone!
September 27, 2016
I am a current client of this provider
Thank you for helping to dial back my anxiety about what resources are available.
September 14, 2016
I am a current client of this provider
We have a caregiver coming in three times a week from Home Instead, and they’re doing fine. The only thing I did have trouble with was they switched caregivers on me. They didn’t notify me that they were sending another person, and I didn’t know it until she got here; they should have called me. She helps my wife with bathing and dressing, they use coloring books and do jigsaw puzzles, and she helps with whatever my wife needs.
September 10, 2016
I am a past client of this provider
My husband received great care from your service. He looked forward to their coming and enjoyed both the care and the companionship. Everything they did was done with excellence at a time when I was unable to care for my husband. Kathleen provided baths for my husband. He loved her.
September 08, 2016
I am a past client of this provider
I was pleased and had peace of mind with the care givers that Home Instead sent to tend to my mother while she was in rehab recently. They were very attentive, reliable, and caring. I would definitely call upon Home Instead again.
September 02, 2016
I am a past client of this provider
My wife’s physical condition as well as the onset of dementia got to the point to where I had to have help to get her up and dressed for the day. I needed someone to help with her meals and other minor duties. I acquired the daytime help from a caregiving group who did a great job providing what I needed. However, as her condition progressed, I needed someone late at night also to get her ready for and into bed. We called upon Home Instead, as we needed someone from 10:00pm until 11:00pm. They sent a caregiver named Stacy who more than filled the bill for our needs. Stacy was not only capable of what was asked of her, but she was always very happy, bubbly and just pleasant to have around. My wife always felt completely safe with Stacy assisting her and I couldn’t have asked for better help.
August 31, 2016
I am a past client of this provider
I found Home Instead very dependable when I hired caregivers to stay with my husband overnight at a rehab facility so my husband wouldn't get out of bed and fall. There was only one young woman who spent too much time on her phone on personall calls. Home Instead replaced her immediately.
August 29, 2016
I am a current client of this provider
I simply have too many great and positive things to say about your organization. I cannot think of one negative thing to say about your organization. Thank you all for everything.
August 25, 2016
I am a current client of this provider
We have been beyond pleased with Home Instead. Our caregivers are great.
August 25, 2016
I am a past client of this provider
While my mother passed away more quickly than anyone foresaw, Home Instead maintained great follow up and was very helpful. If we ever have a need for these services in the future, we will be using Home Instead Senior Care.
July 29, 2016
I am a past client of this provider
We liked Terry and Nancy very much, and some of the others. I just don't remember all their names. I did think it was wrong not to tell Terry of Mr. Farmer's passing. They were friends. Nancy and Terry were very nice to me also.
June 30, 2016
I am a past client of this provider
Great service, will use them again! Sonja was the sweetest woman!
June 25, 2016
I am a past client of this provider
Our caregivers have been fantastic!
June 25, 2016
I am a current client of this provider
You guys are just wonderful! It is great to know you all are always available and always so nice. I just love your services!
June 24, 2016
I am a current client of this provider
I am really impressed and pleased with the services. I have been comfortable with everyone and I feel safe which is really important to me!
June 24, 2016
I am a current client of this provider
We are sent an excellent caregiver and the necessary changes in scheduling have been addressed with courtesy and efficiency.
June 21, 2016
I am a past client of this provider
I had a wonderful experience and plan to use Home Instead again in the near future. It was such a big help. Thank you!
June 18, 2016
I am a past client of this provider
Our caregiver was phenomenal!
June 17, 2016
I am a past client of this provider
I really love this company and even with my mom refusing assistance, they helped any way they could. It would be great if my mom could see how beneficial these services really are!
June 17, 2016
I am a past client of this provider
They've had the same (2) caregivers for over two years. They were not only the ingredient that helped keep my aunt and uncle here at home. They became family! Those friendships will last forever! Can't say enough. Fabulous!
June 03, 2016
I am a past client of this provider
Home Instead was very helpful in being able to keep my mom in her home after my dad passed away. The personnel were very caring.
May 14, 2016
I am a current client of this provider
My caregiver was very helpful with everything I asked for and even thought of other helpful things I hadn't thought of! She was very calming to both my mom and me, which really helped lessen the overall stress level. She said that I could request her for the next visit, which I will do!
May 10, 2016
I am a past client of this provider
I appreciated the help that was provided and it enabled me to keep my husband at home much longer.
May 10, 2016
I am a current client of this provider
Very prompt and caring. We had no issues and were pleased with their services.
May 10, 2016
I am a current client of this provider
Sylvia who worked very hard at our house was wonderful. A true life saver and deserves a raise! No matter what I needed done, she did it and more, never stopped working the whole time. Seemed to understand my ups and down moods due to my MS and Bipolar problems. she was always kind to me. Never lost patience, even when I couldn't get my words out of my mouth, she always seemed to know what I wanted done even when I had trouble telling her. A+ for service. My house was always so very clean when she left the door and my laundry done. It was nice the floors so clean. I really miss Sylvia!
April 24, 2016
I am a past client of this provider
Our case required more than just companionship. Service was better than expected. They were caring individuals who are well trained. Company was flexible for those hard and few difficult times. Also professional up front and through-out the time of need. Would recommend to others and would call on them in the future if the need arises.
April 01, 2016
I am a current client of this provider
My wife is a new client, of Home Instead, was impressed about their communications and follow up and concern about the service their caregiver was providing
March 31, 2016
I am a current client of this provider
We are so pleased to respond to your request regarding the request for comments concerning our experience with Home Instead Louisville East. We could not be more pleased with the service we received and the professional and personable personnel we met and spoke with over the phone. Ms. Kim came to our home for the initial interview. She was such a pleasant and caring individual and reflected her sincere desire to provide the service we needed. We were most fortunate to have such caring and knowledgeable ladies to care for Chris. We applaud and extend our thanks and appreciation to Ms. Geneva, Ms. Ty and Ms. Diamond. You may be assured that Home Instead at Louisville East will certainly be our first and only choice should we require this type of service in the future.
March 31, 2016
I am a current client of this provider
Home Instead was here to care for my mother when it was not possible for me to be there myself. Just having the company and assistance from another caring human being took her fears of being alone away. She was not moved to call on family or push her medical alert button as she has done in the past. Thank you Home Instead.
March 31, 2016
I am a current client of this provider
Very pleased with my caregivers. They give above and beyond.
February 02, 2016
I am a current client of this provider
Regina is precisely the caregiver for whom I have been hoping and praying. She is an angel sent to us from God. Her relationship with my mother is unfailingly loving and positive, and she is so hard working that our cleaning lady is threatened.
January 11, 2016
I am a past client of this provider
I needed assistance in caring for my husband who had progressive MS. We were blessed to have three excellent caregivers from Home Instead: Teresa Capito, Tamara Puckett, and Nancy Collins. These ladies provided competent and loving care for him and quickly became important members of the family. He recently passed away, but I will be forever grateful to the Home Instead team for helping us get through that last year without the need for a nursing home. It gives me great comfort to know he was able to stay in the comfort of our home until the end. I highly recommend the caregivers at Home Instead.
October 31, 2015
I am a current client of this provider
My wife’s caregiver was very nice and understanding. She’s very helpful to us.
October 23, 2015
I am a current client of this provider
I cannot praise Home Instead's services enough. We initially engaged another company and were very disappointed. We subsequently contacted Home Instead with some trepidation, but our fears were unfounded. The "sitters" were engaging, helping the CNAs with my father's care around the clock. It quickly became obvious the staff did not simply sit and watch my father. The on-line portal allowed us to see who was with my father currently and who was scheduled, complete with picture so we knew who should be there with him. Even when my father was transferred to a nursing home and the services were no longer required, Home Instead actually contacted nursing homes near my mother to help us make a well-informed decision.
October 09, 2015
I am a current client of this provider
Have recently used Home Instead to assist with caring for my mother and have been very, very satisfied.
September 30, 2015
I am a current client of this provider
I have been very satisfied with the care given by all the girls. Keep up the good work. I appreciate it.
September 22, 2015
I interviewed this provider
I recently had an overnight emergency with my dad. One phone call to Home Instead fixed my problem. Everyone I talked to was great, they walked me through everything clearly and promptly and gave me information I didn't think to ask for. The situation was kind of fluid, and they were kindly flexible about cancellation. I would use their service again and recommend them to friends. Thanks y'all!
August 31, 2015
I am a past client of this provider
I used Home Instead for my aunt for about six months. She is now in a nursing home or we would still be using them. They are very caring. They were there 5 days a week to care for her and when she was in the hospital prior to going to the nursing home, they visited her and called to check on her as well. It really is personal to Home Instead.
Thank you Nicole for all your care.
August 25, 2015
Other
I recently used the patient care assistants from Home Instead to be with my 89yr. old Mother. She needed some
additional companionship & TLC while my husband & I
were on vacation for 2 weeks.They were wonderful!!
My Mom & even some of the other residents @ the assisted
living facility,wanted to know when the ladies were coming
back!
Thank you so much for caring for my Mom!!!
Mary
8/15
August 23, 2015
I interviewed this provider
Home instead provided awesome assistance for my mother while taking care of my father before we made decision to put in a memory care facility. They also provided care periodically to him at 2 different facility's . They always made phone calls before and after their services . They attended the visitation of my father and still continue to check up on my mother and myself . We were pleased to have met such nice people.
August 19, 2015
I am a past client of this provider
I had a great experience with my service. I had major back surgery. We needed someone when I came home in the afternoon because my husband had to go to work. My care giver was excelent. Her name was Domesha. She helped me with light housekeeping,laundry, bathing,washing my hair and watering my plants. She was a pleasure to be around. I would highly recommend this service.
August 14, 2015
I am a current client of this provider
I became overwhelmed by my responsibilities in trying to care for my wife alone.I was disappouinted by the help I received fropm two other services but have been completely pleased with Home Instead.Keep up the good work
July 31, 2015
I am a past client of this provider
We have had a wonderful experience with Home Instead. They provided excellent care to my sister before she passed away. They were caring and compassionate. They met all her needs. Our Client Care Manager, Carmen Jones, was beyond excellent. She was available to our family 24/7. She handled our concerns timely and personally. She was simply the best!
July 31, 2015
I am a current client of this provider
I am using Home Instead for myself. The caregivers they provide are always prompt and on time. I like that they are pleasant, cooperative, and concerned. They really fit to my routines and schedules.
July 18, 2015
I am a current client of this provider
My mother can no longer stay by herself because she is a fall hazard. I used another local agency to provide care for her but became very frustrated when they kept cancelling and were constantly late. Home Instead has provided consistent care with a wonderful provider. She is always on time and seems to genuinely care about my mother. I highly recommend them!
June 12, 2015
I am a past client of this provider
we have used this agency for past 6+ years. in the beginning the care was top notch.
over past 2 years the service has gone down hill completely.
the people they send to care for my FIL are not only not trained properly, they do not think of safety for the patient.
we are choosing to take our business else where as the attitude in the office has been horrific when we've called to attempt to correct problems.
our latest go the gal left the house as soon as we walked back in. NOT ACCEPTABLE by any means.
Provider Response
Home Instead Senior Care has been serving seniors in Louisville since 1999 and I have been honored to run the company since day one. It is always our highest priority to provide quality care for each and every client. I am so proud of our training program, run by our Registered Nurse. As an employee-owned business we all collectively desire to deliver quality care to our clients and peace of mind to their families. Unfortunately there are times when we are no longer the proper fit for a client. Although it has been a pleasure serving your Father-in-Law and covering his private duty caregivers for the last 5+ years, we support your desire to seek help elsewhere. We wish you, your Father-in-Law and your family the very best.
June 04, 2015
I am a past client of this provider
Home Instead helped my husband and I so much, and the assistance and caregivers were always excellent! I recommend them to everyone and would always select their services. They are "the best."
May 08, 2015
I am a current client of this provider
When my mother got sick and was unable to stay by herself all day, Home Instead was the perfect solution. They came out to the house immediately to do a care assessment and then sent someone out right away. The caregivers did cleaning, cooking, laundry, and ran errands and took my mother to doctors appointments. All the things she could no longer do for herself. I live out of town and it was so reassuring to know that someone was there with my mother. They were very easy to work with. I would highly recommend Home Instead.
November 30, 2014
I interviewed this provider
We have had 3 caregivers for my husband, who is unable to provide care for himself, and I can't help him either. They have been helpful, and always did whatever we requested, from taking him to the doctor to providing personal care, and meal preparation. I don't see how he could get any better care.
November 23, 2014
I am a past client of this provider
During the last few weeks of my Dad's life, Home Instead caregivers were a Godsend. Two caregivers of note were Louis and Barcari (sp?) Louis spent the entire time he was with Dad talking, watching Westerns and just being a friend. Baqauri also was outstanding. As Dad's pain spread throughout his body, his legs became increasingly painful. Baquari took the time to give Dad what he called "The best leg rub I've ever had!" I cannot say enough about how much Home Instead was a blessing to Dad.
Provider Response
We are sorry for your loss. Thank you so much the opportunity to serve your father, it was our privilege.
October 09, 2014
I am a past client of this provider
Recently, my mother passed away with uterine cancer, but without the help of Home Instead Senior Care, I don't know how we would have made it. Because they were there for her around the clock, my sister and I were able to get some much needed rest at night knowing that she was being well cared for. A time like that is very draining emotionally as well as physically, but because of their services, we were more equipped and able to handle the grief that comes with such a loss. The care, love and attention to her physical needs as well as spiritual needs was priceless. We are so thankful for this wonderful group of caring people.
Provider Response
Jayme, Thank you so much for you kind words. It was a privilege to have been able to work with your mother. Our prayers are with you and your family.
October 02, 2014
I am a past client of this provider
Recently my 96 year old mother fell and broke her ankle requiring 24 hour assistance until she could be moved to the nursing home section of The Nazareth Home. The home recommended Home Instead. We made contact with the office and someone meet with us within half and hour and had a caregiver in place within the following half hour. They provided caregivers in 12 hour shifts, and although they could not provide the same individuals for the shifts everyone they sent provided good care and two of the women were outstanding. We only required the service for 4 1/2 days. We were. Rey pleased with the level of care and concern the care givers provided and would not hesitate to recommended them to others and if we ever needed the service again we will not hesitate to call Home Instead.
September 05, 2014
Other
Home Instead was recommended to me when I was seeking in home care for a friend of mine. I was so impressed with their responsive ,professional service that I have used them several more times to care for my sister, great aunt and most recently for myself after orthopedic surgery. I feel as if I am calling a family member on whom I can rely. They always inform me of the caregivers names and hours of service in advance, and, if the match up of caregiver and client is not working out, they are only to happy to make a change. They are my "go to" coverage for all in home care. I really can't recommend highly enough. Every community should be lucky enough to have a Home Instead.
August 29, 2014
I am a past client of this provider
Our caregivers Carletta B., Sonia T. and Linda A. could not have been more loving, expert and conscientious. Carletta in particular, became like family and we trusted her implicitly.
We were not as comfortable with some of the weekend, fill-in staff, however. If you are engaging the services of Home Instead, see if they can commit to a few regularly scheduled caregivers rather than an endless carousel of new faces.
June 03, 2013
I am a past client of this provider
Your service was highly recommended to my mother by a friend who uses Home Instead, and your caregivers were wonderful to her in her last few months of life. Besides performing useful and helpful duties, the young women were good companions--cheerful and fun--to a woman who was physically debilitated but mentally very sharp.
May 30, 2013
I visited this facility
Home Instead was outstanding! They took great care of my mother. I am a physican and would highly recommend without reservation this home care service. They were great about adding and substracting days of care at the last minute. There care givers were professional and very helpful.
May 29, 2013
I am a friend or relative of a resident
Home Instead has been a real blessing to our Mom. My brother and I only have words of praise for the care these women so cheerfully gave our Mom. We thought we were going to lose our Mother, but with the love and care she was given, Mom bounced back to a healthier and happier person. If you are looking for good, friendly, and considerate care for your loved one, Home Instead is the place for you.
May 16, 2013
I am a friend or relative of a resident
Home Instead Senior Care of Louisville, KY did a great job working with the family in providing all the necessary care for my Step Father. It was personalized which means a lot for todays family's since we are all going in different directions. It made his recovering time move so much quicker and it helped not only my Stepdad but the family also. If you need this service, this is the first call I would make. Thanks -
May 05, 2013
I am a past client of this provider
Home Instead provided care for my husband for several days when he came home from the hospital after a fall. The majority of caregivers connected with and took good care of him, which enabled me to rest and enjoy his company. When he passed away, the caregiver still came and spent most of the day with us. Her assistance was invaluable during that difficult day. Though we did not care for every one of the caregivers, we had a few wonderful people who helped us through a challenging time.
April 04, 2013
I am a past client of this provider
This March I needed someone to sit with my sister who is suffering from dementia. I called Home Instead and talked to their Client Relations Mgr. Carmen. She met with my family and me promptly and was able to get sitters for my sister within an hour after our meeting. The sitters were well trained in how to deal with dementia patients and provided us with worry-free service My family has used Home Instead previously and will continue to do so.
March 22, 2013
I am a past client of this provider
Of all the many decisions I had to make during the last few months of my Mother's life-the easiest and by far, the best decision was to employ Home Instead Senior Care.
I found their staff to be supportive, professional, and very caring.
They provided me and my Mother great peace-of-mind, even when she was hospitalized. Nursing staff just do not have the time to care for a patient the way the Home Instead Staff did. As an example, her daytime caregiver made sure that her position was changed every two hours. She urged the other caregivers to do the same.
Fortunately we had the resources available to fund this extra care. It is very expensive but I believe we received every pennies worth!
Don't hesitate to contact them-so willing to help-gave me
regular updates on my Mothers condition and changes. Quickly responded when we found a caregiver that was not acceptable-within an hour we had a new worker.
These people care and can offer you that needed time to take care of yourself too.
March 09, 2013
I am a current client of this provider
Provided dedicated compassionate caregivers for my Mother, allowing us to keep her in her home indefinitely.
December 07, 2012
I am a past client of this provider
We chose Home Instead Senior Care because we got a lot of recommendations from people that really liked them. They were excellent, very professional and they did a good job. They had all kinds of people willing to work and all the aides were great. They had round the clock care for a while after my father got out of the nursing home. My dad needed medical care as much as anything and needed somebody to help him get bathe and dressed and all that, so that was probably where they did the most work. They informed us when my parents told them they didn't want to have help any more. I will definitely use them again if my parents would allow it.
About Home Instead - Louisville, KY
Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.
Home Instead - Caregiver Skills
Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.
Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.
Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.
Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.
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Services and Amenities of Home Instead - Louisville, KY
Agency Type
- Full Service Agency
- Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.
Range of services
- Companion Care
- Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Screening
- In Person Interviews
- Reference Checks
- Driving Record Check
- Residency Confirmation
- Drug Screening
Training
- Continual Training
Training Areas
- Family Communication
- Transition Issues
- Memory Care Training
- Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
