Bluebird Homecare - Louisville

Polly W_2

They were polite. I liked that they helped me with everything. I liked that they were nice people.

Janet B_26

She goes to the store for me if I need to go, and she's a nice person. I would recommend them because we have Jackelyn, she is the nicest person.

Joan B_37

The service was good except I did not get to the point where I could do things for myself. I liked that they had nice people to deal with.

Harold S_13

The caregivers are able to help him by giving him sponge baths, but they help the most by allowing me to get a small break since I'm the main caregiver for him. The staff members are really professional, and they can break the ice with my dad.

charlie g

I am caretaker for my mom and Bluebird is assisting in the caregiving. I only needed some help in bathing and toileting my Mom and in providing companionship. They have been very prompt and dependable for six months now, and are priced lower than others that I have tried. Overall I have been very satisfied with their performance, considering the hard time that all the homecare companies are having trying to find a qualified experience employee. I rate Brianda, the supervisor at the Louisville office, as A-number one. Once when an employee couldnt show up she stepped in to take their place that day!

Donna H_34

They came in with a positive attitude and a ready to work mindset. We didn't work with them long enough to know and show off skills.

Melva B

My wife needs help showering but hasn't had it because the caregiver hasn't been here. Our caregiver has been out sick for most of her shifts so we have had to do a lot of rescheduling or do without the services.

Wayne Y

They have come in and there is nothing that I would say is outstanding, but it is average. I like just about everything that I have experienced here.

Albert B_7

We went from being unable to get through a day with my dad to provide him with much more stability. I like that Brie and Jordan are very personalized to us. I felt like I was talking to a neighbor bout the care that I needed for Dad. She listened to a lot of what I needed for my dad.

Jane P_8

I would like them to make sure that I would know staff would be there. I would like them to improve the scheduling problem that they had.

Benjamin T

My mother seemed to like both of the caregivers, and my dad liked them as well. It helped my mom to take care of my dad while I was at work. They seem to be very nice people.

Bonnie C_9

The agency needs to be more consistent with the worker. The office staff was helpful.

Wanda J_3

The caregiver has been extremely helpful. They are very compatible. I like that they have been very dependable.

George W_18

I liked that it was easy to get in touch with them.

Jeff H_5

They came and helped with things like cleaning him up and taking care of his personal hygiene. I liked that they communicated well.

John S_87

They focused on my dad and made sure he was comfortable. I like the caregiver who was taking care of my father in his final days.

Clarice G

I feel comfortable knowing that my caregiver is there because she makes sure everything is done for me. The caregivers that they gave me are always here are time.

John S_88

The caregiver pays attention. They got back to me promptly and when they assigned someone that was not good, they got someone new quickly.

Mable S

It made me feel very comfortable, leaving someone with her in the evenings. I like that they are easy to deal with when I called to get someone to come in and help in the next few days and they were able to accommodate that.

Shelby G

I can't think of anything to improve. I have been so blessed. They are very accurate and they are on time. They are always checking in on the people that they send.

Irene H_4

She is generous. She is very good. She has helped me a lot. She comes and does the things that I ask her to do. She is very helpful and very good. She helps me clean up and do things around the house. She is just a lot of help.

Lisa L_14

They picked me up and drove me to the hospital and stayed at the hospital and then drove me home. I appreciated that they were willing to help me with this service since it was not in home care.

Bernie K

It would help me to sleep at night knowing they were being cared for. I love how responsive they were and how good they were at communication.

Janet G_12

They just took good care of her, bathed her, and provided recommendations on things we needed to do when they weren't there. They were very personable and I was very comfortable with them being with my mother. I was very happy they had a good level of expertise with the care for my mom.

Anonymous_3800

I had to go up all the time and reteach the routine to all the different caregivers since there was no consistency. Better qualifications for their caregivers and more consistency.

Joe W_3

They were always on time. Early on we had asked them to do house chores and it took them some time to get used to that. They were always on time. It was important to me. I have nothing to complain about.

Anonymous_4152

The caregivers could've been more proactive in getting things done around the house. The main reason they were to come in was to make sure my father took his medicine, and that wasn't happening.

Kathy K_10

The most helpful part of the services is the caregivers care for my parents. I like the quality of the staff and the responsiveness of management.

Mary O_8

They really did help her out. They could have understood the amount of care that I had planned on.

Beverly S_11

They give him care and that frees me up to do other things. He does not need a whole lot, but he needs someone there with him. I know the price goes up ever year and it seems like it should not.

Rebecca H_3

They were here to make sure that she could get up to the bathroom. They are timely and very pleasant.

LeRoy W

They could have been more helpful cleaning the house and managing his cooking. They offer personal help.

Anonymous_3849

They helped the most with giving him support and companionship. I liked that they were very quick to respond and that the caregivers were very professional.

William S_19

It was good except the issue that we had with one of the caregivers. The manager was good and was able to get rid of that bad caregiver. The manager was great and helped us get rid of a caregiver that would go out and smoke instead of taking care of my loved one.

MVB

Joanne was very responsive and helpful when we contacted her. My mother is 88 and experiencing dementia and hallucinations. Joanne was able to help us get an appointment with a provider when we were having difficulty getting in on our own. Blue Bird provided caregivers on a weekly basis and they were always timely, professional and courteous. We have temporarily suspended our services in light of the virus but intend to reestablish them once it is safe to do so.

JEFF HICKS

We have been using BlueBird for about 2 years. My dad loves them and looks forward to them comming. As POA, they are great to work with. they match the caregivers to the client andvery seldome do they change. Both parties get to know each other and the way they interact with my dad, its like they are one of the famaly. The communication to the famaly is great. They care about what they are doing and are NOT just doing it for the money. they truly CARE.

Provider Response

Kathleen A Kregor

My parents have been clients of Bluebird for the last several years. Mom is 93 with a number of physical issues, dad is 96 with dementia. The caregivers are competent, caring and appropriately concerned. They have a professional attitude, come on time and even clean the bathrooms. They treat my parents like their own and have become like family to us. The Director is marvelous and communicates very well. We can’t thank them enough!

Bb042520

Bluebird provides daily care for my wife who has dementia and requires full assistance with all activities. Director Joanne really cares about client and family and sees that our needs are met. Caregivers are friendly and competent.