Right at Home Louisville, KY

Offers Home Care

105 Reviews

2017, 2021, 2023

500 Executive Park

Louisville

40207

Right at Home Louisville, KY

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4.5 105

Anonymous_6685 2022-11-17 My mom really needs someone to help her get up and walk around; and they don't do that much. They need to have a caregiver back-up and let me know when my caregiver won't show up. I am a current client of this provider

5 2 1

Harold M_5 2022-11-07 They take care of my bathing and if they are late they notify me. I like their promptness in time. I am a current client of this provider

5 5 1

John G_47 2022-10-13 It's not just the fact of having someone to clean, but also having someone to talk to while she does it. I like that they stay in touch. I am a current client of this provider

5 5 1

Howard s 2022-10-06 I'm in a wheelchair and there are lots of things I cannot do. They are here to help me do what I can't do. I like that they make sure that I have the person here. If the person isn't someone that is doing right, they will get me someone else. I am a current client of this provider

5 5 1

Shirley W_16 2022-09-26 It helps me to take some load off of me. I like to have some help from the agency. I wish I could get them every day. I am a current client of this provider

5 4 1

Bev M_1 2022-09-26 They do everything I need them to. I like that they are punctual and really help. I am a current client of this provider

5 4 1

Anonymous_6447 2022-09-16 They had problems with keeping employees. Sometimes it was good and sometimes it wasn't. I would have liked more consistent caregivers. I am a past client of this provider

5 4 1

Tammy M_13 2022-09-08 He is a fall risk, so it is helpful that they are with him. They have been very personable and take personal interest in patients. I am a current client of this provider

5 5 1

Maureen F_5 2022-08-10 Promptly respond to calls and they come promptly on time. I suppose increased pay for staff, so they stay longer. I am a current client of this provider

5 4 1

Tina D_8 2022-08-10 They have a positive attitude. She is reassuring. They have pursued finding the right support person for us. I am a current client of this provider

5 5 1

Patricia A_13 2022-08-03 Right at Home has made my experience positive by sending good caregivers. I like Right at Home because they're always here if I need them. I am a current client of this provider

5 5 1

Katrina B 2022-06-06 They help me the most by helping take care of a disabled person like me. I'd tell a friend that I really like the reliability of the office staff. I am a current client of this provider

5 5 1

Cliff M 2022-05-16 They can do what they are supposed to do. I post a letter on my front door and it explains it to them. They need to follow the list I gave them. They need to do what they are supposed to do when they come. I am a current client of this provider

5 3 1

Toy R 2022-05-09 They helped the most by being here on time. They were there when they were supposed to be there. They were always on time. They are always very nice to deal with. I am a past client of this provider

5 5 1

Donald R_6 2022-04-26 It helps me out a whole lot it takes the burden out of me having to take care of the house. They have been doing pretty good with me, everyone shows up on time and they do a good cleaning job to help you out. I am a current client of this provider

5 5 1

Anonymous_5991 2022-04-26 My daily life has really improved. They help keep the house clean and make my daily life easier. I like their attitude and that they're very personable, friendly people. I am a current client of this provider

5 5 1

Wayne G_3 2022-04-13 I am 71 years old and need help sometimes. My caregiver provides that when she comes. She cleans my apartment and she is very thorough. She sits down and we chat. She runs my errands. I like that if they're going to be late, they call me and let me know my caregiver is running late. My caregiver calls and lets me know too. I have a certain time every week that she shows up. She does her chores and asks me what needs to be done. I am a current client of this provider

5 5 1

Anonymous_5949 2022-04-05 I can't do without it. They need to improve consistency, one person for 3 to four hours and they change people everyday. I am a current client of this provider

5 4 1

Vernon G 2022-03-21 I do not have to tell her what needs to be done, she already knows. I like my helper. She gets the job done. I am a current client of this provider

5 5 1

Robert S_84 2022-03-16 They send out good and caring people. They are very dependable and good at helping us. I am a current client of this provider

5 5 1

John F_26 2022-03-03 They help my mother bathe, which has really helped. I like how the services have been satisfactory. I am a current client of this provider

5 5 1

Judith P_7 2022-02-18 She is very helpful and asks constantly if she can do anything for me. I like the girl who comes here. It took a few people to find one that I liked. I am a current client of this provider

5 4 1

Beverly F_8 2022-02-14 I can't go down the stairs because I broke my leg. They made sure I had clean clothes. I didn't have to worry about anything. The people are very nice and friendly. They listened to me. I am a current client of this provider

5 4 1

Shirley C_13 2022-02-02 They could make it easier by giving me more hours. I like that they are prompt and professional. I am a current client of this provider

5 4 1

Randy N_4 2022-01-26 Every caregiver they have sent has been friendly, competent and my mother loves the communication with them as she is 91 years old. The first caregiver Right at Home offered to us came down with covid and she was so awesome, but they haven't been able to replace her on a consistent basis. We have had 4 or 5 different caregivers since then. I am a current client of this provider

5 5 1

Dawn D_5 2022-01-19 I have a really bad back so I can't bend over but the caregiver wouldn't help me. My caregiver only took me to the doctor, she never would come in and help me with anything else. When I call them half the time they wouldn't follow through with anything. I am a current client of this provider

5 1 1

James T_15 2022-01-19 My father is not suffering terribly much and is just old and can not get around very well. He is fairly independent in getting around his home by himself. Right at Home's workers are very helpful in meeting my father's needs and he does not need much assistance beyond getting errands done and house cleaning. I am a current client of this provider

5 4 1

John W_51 2021-12-22 The caregivers cook and clean for me. They also look out for me. I've actually already recommended people. I'm very happy with my caregivers. I am a current client of this provider

5 5 1

Kenneth K_7 2021-12-14 She did not rush me through my exercises, she was patient and sat with me and let me do it at my own pace. I loved having the caregivers come. I like that they had patients with me. I am a past client of this provider

5 5 1

MaryAnn B_3 2021-12-03 In the past we had issues with getting people to come to the house who would stay and not leave for another job. Finally, they found a woman who is very reliable and does a great job. I like that they are very personal and they seem to care about their clients and helping them meet their needs. I am a current client of this provider

5 5 1

Charlotte T_3 2021-11-19 They've provided a lot of relief and peace of mind. Everyone is very friendly. I am a current client of this provider

5 5 1

Lisa S_28 2021-11-16 I like that they have been very helpful. I appreciate my caregiver. She goes above and beyond in everything she does. Other than the fact that I have trouble with the computer system, it's great. I am a current client of this provider

5 5 1

Larry K_7 2021-11-04 They have been responsive to my needs and my requests. I have been comfortable with the services and if there is a problem they will solve it. I am a current client of this provider

5 5 1

Danny C_1 2021-09-28 It's very helpful because my back is completely out; because I can't do too much housekeeping. The provider that comes in is very good, she takes care of the client and does excellent work. I am a current client of this provider

5 5 1

Donald L_9 2021-09-22 To be there for my dad when I had to leave. The aides would be late or not show up. I am a current client of this provider

5 4 1

Jackie C_14 2021-09-10 It's brought a lot of joy to my dad's life. The home care has kept him from getting sick. They have good employees that work for them. I am a current client of this provider

5 5 1

Anonymous_5114 2021-08-24 It has been a bit unreliable. We have liked some of the people but some are not as reliable. It hasn't done what they said it would do. The employees don't seem to always work the shifts that they are asked to work. I am a current client of this provider

5 2 1

Patricia F_12 2021-07-13 My wife is handicapped and we need help on getting her dressed and undressed. We did have our family, but it just depends on who comes and helps. I am a current client of this provider

5 4 1

Winslow F 2021-06-24 They work so much with me. They clean up my house. You always can get help when you need it. They are ready anytime. I am a current client of this provider

5 5 1

Anonymous_4906 2021-06-17 They give him company and they watch over him. They are available when he needs them and they are companions for him. I am a current client of this provider

5 5 1

Wanda Y 2021-06-14 The agency was helpful by giving me some freedom and doing things I am able to do. I liked that they were professional, handled everything well, and provided good quality of care. I am a past client of this provider

5 5 1

Terrance O 2021-06-10 They provided a caregiver who could help me with my personal hygiene. The service was great. My caregiver and I had some of the same things in common. I am a past client of this provider

5 5 1

Robert A_26 2021-05-10 He makes it more comfortable around the house. I like to know that my husband and house are taken care of. I am a current client of this provider

5 5 1

Louis O_1 2021-04-30 They clean the house, do laundry, feed me, and many other things that I myself can't do. I have had some that were good and others that were bad. I am a current client of this provider

5 5 1

Gladys 2021-04-16 Very appreciative of the amazing service. Thank you Lacey for everything you do. I am a current client of this provider

5 5 1

Rosie R 2021-04-14 One of the aides would read and sing to her. She babied Ruth and Ruth ate it up. I liked the aides that they sent to us, most of them anyway. There were some I could have done without. I am a past client of this provider

5 5 1

Jody H_2 2021-04-13 It has so positively changed our lives, Susan is tremendous. The other caregivers we've had didn't care, Susan cares. From the top down, the quality is amazing. They helped me get help from the VA, I've been working to get this help on my on I am a current client of this provider

5 5 1

Ann M_32 2021-04-07 I was able to go grocery shopping for him and get things we needed in the house. It depends on the caregiver. We had some which were good and some who were poor. I am a past client of this provider

5 4 1

Carl A_2 2021-03-08 Physically we're not able to do a lot so they made our lives a lot better by doing those things we can't. The people that come in to work for us are outstanding. We have no problem with the care itself. We have a problem with scheduling. I am a current client of this provider

5 5 1

Cindy N_1 2021-03-08 The agency can't keep a consistent caregiver. The agency needs to hire people that will stick with the job. I am a current client of this provider

5 1 1

Margaret E_7 2021-03-04 I am still able to get around but they help with cleaning the house and doing the laundry. I like the fact that they are very courteous and they are willing to go out of their way for you. They take really good care of you. I am a current client of this provider

5 5 1

Larry F_6 2021-02-12 They have given me information that I need to improve my day to day. I have been satisfied with their services. I like the promptness and courtesy that they show. I am a current client of this provider

5 4 1

Essie S 2021-02-09 We had ones that were good before getting the ones that were not good. The ones that were good interacted with my husband and they would talk to him. They would go and help get him in the shower and bathe him. They straighten up the house. They didn't bathe him. I had to go and help bathe him myself. I am a past client of this provider

5 5 1

Dianna J 2021-02-04 She could do more without me having to ask her. She sits around and plays on her phone. It is not their fault if the caregivers do not do what they are supposed to do. Sometimes the caregivers do not show up and they do not have anyone to replace them with. I am a current client of this provider

5 4 1

TV2 2021-02-01 My wife and I had a medical procedure at the same facility on the same day. Due to their policy, we could not provide transportation for ourselves nor use a service like Uber. Austin from Right Home was able to provide courteous, on-time at 6:30 AM service. We will always use them! I am a current client of this provider

5 5 1

Anonymous_4476 2021-01-07 They bathe her. They could be consistent with the care. They are suppose to be doing certain things, but they don't always do it. I am a current client of this provider

5 4 1

Josephine A_1 2020-12-19 I have had so many surgeries and I can no longer do the things I need to take care of. Having them is really a Godsend. It is easy to communicate with them. Sometimes I can just tell they are very sincere with caring for people. I am a current client of this provider

5 5 1

Melody R_1 2020-12-18 I missed my appointments because the agency wouldn't get us a caregiver. The agency needs to have people to come to work. I am a past client of this provider

5 3 1

Michael E_3 2020-12-05 I haven't had them that long. All I know is the lady who came to see me and took me to the doctor told me more about the company, and she was very good at telling me more about it. I think they're a great company. I am a current client of this provider

5 4 1

Fannie W 2020-11-25 They always do what I ask them to do. They are there to catch him if he falls. I like the people. I am a current client of this provider

5 5 1

Martin B_3 2020-11-20 They came in and cleaned my house. They could've been more reliable. One day they would show up and the next day they wouldn't. They did a good job, but they just weren't reliable. I am a past client of this provider

5 4 1

Howard T_1 2020-11-09 My first and second caregivers were not good, but my caregiver now really makes me happy. I like my caregiver and how helpful they are. I am a current client of this provider

5 5 1

John E_17 2020-10-23 It is helping me with my needs so much. They do things I am not able to do. I like my caregiver, she has been with Right At Home for about 6-8 years. They do not have a high turnover rate. I am a current client of this provider

5 5 1

Laura H_17 2020-10-09 The caregiver went above and beyond for my loved one. They made my life easier by being flexible with me. There was a day where he had fallen and they was able to change his schedule to go in early and help him since I couldn't go in because I was at work. One of the caregivers was able to help my grandfather and responded well with him. I am a past client of this provider

5 5 1

Bridget A_1 2020-10-08 They provide someone whenever we need them. I would say more communication with caregivers and more training for the caregivers. I am a current client of this provider

5 4 1

James A_6 2020-03-11 When they are here it's good and I'm happy, but when they don't show up I am not very happy. They need to come here more often. I am a current client of this provider

5 2 1

Susan S_29 2020-03-06 I can't do a lot because of my MS so she helps clean my house. The caregiver is good at what she does and is like family to us. I am a current client of this provider

5 5 1

James L_19 2020-02-25 The girl that I have is just really nice. They could get someone here in the morning instead late in the afternoon. They could have the care for him more often. I am a current client of this provider

5 4 1

Lisa P_12 2020-02-21 I love the great people they send to take care of my dad. I like the employees and the staff. I am a current client of this provider

5 5 1

Wanda F_1 2020-02-10 It helps him quite a bit to get showered and things. They are very efficient and are on top of his needs. I am a current client of this provider

5 5 1

Shakaa Z 2020-01-27 The caregiver is a thoughtful person and does a good job. I like that they are good people. I am a current client of this provider

5 5 1

Anonymous_3111 2020-01-15 They help me with my showers and different things. The man that comes here seems to be alright. I am a current client of this provider

5 4 1

Victoria B_1 2020-01-15 They do the things that I can't do physically. I've been with the same company now for ten years, and they have always been wonderful. They are there for me with anything I have needed. I am a current client of this provider

5 5 1

Lois E_4 2020-01-14 They get me to and from my appointments. They help me around my home, so I can stay in my home. They are dependable. I am a current client of this provider

5 5 1

Monica R_2 2019-12-20 If I send a text to Susan, she does her best to do whatever I need her to do. They are very flexible. They are accommodating and get the tasks done that I ask them to do. I am a current client of this provider

5 5 1

Anonymous_2942 2019-12-18 They help me the most with my showering and making my meals. They could improve the management. I am a current client of this provider

5 4 1

Anonymous_3028 2019-12-11 They have helped the most by being available when I need them. I like that Right at Home helps me with scheduling. I am a current client of this provider

5 5 1

Peter A_2 2019-12-11 I love my caregiver. They help me shower and make sure that it is not to hot and not too cold. I am a current client of this provider

5 4 1

Olen D 2019-11-21 They take me to the hospital and to the clinic and wait for me. Sometimes my caregiver wants to go in with me to talk to the doctor and take notes. They are on time, they get me places on time, they are excellent drivers, and they are prepared. I am a current client of this provider

5 5 1

Eula M 2019-11-12 It was not the caregiver that I chose, my children chose the caregiver that came. I did not like that I had more than one caregiver coming to my home. I am a past client of this provider

5 2 1

James "Jim" Y 2019-11-11 They help with around-the-house kind of things with dusting, dishwashing, and cooking. It comes in handy with my disability, and it helps me keep my life together around the house. I am a current client of this provider

5 5 1

John L_12 2019-10-29 They provide transportation to appointments mostly. I only use them for transportation. I do not know if they even check the driving capabilities of the people they hire. A couple of them have not been that good, but most are okay. I am a current client of this provider

5 5 1

Patty S_5 2019-10-25 If I didn't have this caregiver, I wouldn't have Right at Home. The caregiver does a good job taking care of my mom. They need to lower the price. I am a current client of this provider

5 4 1

Belinda H 2019-10-21 They were the only people he actually got to talk to. The one that came two days a week did a lot of things for him. She would change the sheets and cook him lunch. She is a super nice lady. They are very personable and treat him like a person. I do not have all the good words to say about them. I am a past client of this provider

5 5 1

Lonnie B 2019-10-09 They have helped me the most by doing everything properly and getting everything done. I am very sincere about Right at Home, and as far as I know, it is the best company I have ever been with. I am a current client of this provider

5 4 1

Judy R_10 2019-09-26 They take me to my doctor appointments, that is very important to me. Their caregivers are very caring. I am a current client of this provider

5 5 1

Max F 2019-09-10 She gets my house clean for me. The woman who comes in starts working as soon as she comes and works until she leaves. She is a good worker. I am a current client of this provider

5 5 1

Sharon H_18 2019-09-05 They bring him his lunch, which he really enjoys. They also go grocery shopping. We had trouble a while back, but that was with the old owners. That's been remedied now, though. I am a current client of this provider

5 4 1

Raj171315 2016-10-27 Laura and Lacey were great, very hospital, nice, friendly and professional. Caregivers were also friendly and professional. Owner terry is doing an excellent job of training and hiring professional friendly staff. My mom felt very content. I am a current client of this provider

5 5 1

Harry B 2016-09-27 Really like how above and beyond my caregiver does. She does things for me before I have to request them. She always comes in with a smile and leaves making me smile in return. She brightens my day. The office staff is always so sweet to talk to as well. I am a current client of this provider

5 5 1

Leonard666743 2016-07-29 My caregiver does more than I ever expected: shopping, cleaning, cooking, etc. She treats me like I’m her family member not a client. I am a current client of this provider

5 5 1

Diane B152347 2016-07-29 Susan and team, thank you so much for your support and compassion for our mom. We appreciate your help. I am a current client of this provider

5 5 1

Bill R344100 2016-06-25 Right at Home is the answer to the prayers of many who need assistance with their loved ones. Nelly and Cynthia comforted Lex for his remaining time on earth. I am deeply grateful for your personal care and thoughtfulness throughout. I am a past client of this provider

5 5 1

Client034667 2016-06-25 Right at Home provides excellent care! I am a current client of this provider

5 5 1

Olen473816 2016-06-17 They are courteous, caring people. Well mannered when treating clients and when driving me places. They are very great. They are on time for my appointments. I am a current client of this provider

5 5 1

Nancy B413345 2016-06-17 Dear Susan and all of Right at Home, what a lovely way to pay tribute to John and me, as well, by giving to Trees for a Change. John would be so pleased. We appreciate all your help for dad. He loves trees. Thanks for all your diligently faithful years of service. I couldn't do it without you. I am a current client of this provider

5 5 1

T. CatonQACEU 2016-05-10 Everything is fine. I enjoy when the office staff visit and checks on me. I am a current client of this provider

5 4 1

Aloha RosenbaumCDRTN 2016-05-10 Excellent company. May have to look at another company? Too expensive. I am a current client of this provider

5 5 1

Roselle Welch 2015-12-18 Fridays – good person. Thursday/Friday/Saturday/Sunday – good match, creative, safe driver, drives me around. I am a current client of this provider

5 5 1

Chester Cooper 2015-12-16 I highly recommend Right at Home and all of their services. They have done a great job for me over the years. I am a current client of this provider

5 5 1

Thomas31 2014-02-27 Louie is really a great worker and very pleasant. If VA puts me in Rehab for Building my core middle, I want Louie back when I get out on Rehab and move back to my place. Keep your service with great services. Don’t let it fall off. I am a current client of this provider

5 5 1

kpilkenton 2013-05-28 The family is very pleased with the care my father is receiving from Right at home. The one caregiver that we love the most is Margaret. She has been with our father since 2007. In 2011 she was incolved in a real bad accident that had her in the hospital. Instead of retiring, she came back to work for our father in the spring of 2012. My father really enjoys it when he sees Margaret walking in the door. He hates to see Margaret leave when her shift is over. I am a current client of this provider

5 5 1

Michelle16 2013-04-30 Right at Home caregivers were awesome. My mom really liked them and trusted them. She told me several times how friendly and helful they were. I am a current client of this provider

5 5 1

Jeannie2 2013-04-30 The caregivers from Right At Home were Great! my Uncle did not want anyone in his home to begin with, but they soon won him over. He was able to stay in his own home, where he wanted to be, which is what we wanted for him as well. Thank you Right At Home! I am a past client of this provider

5 5 1

Olen1 2013-03-22 The people are cheerful, try to please and get you there on time. I am a current client of this provider

5 5 1

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2017, 2021, 2023

Right at Home Louisville, KY (502) 237-7579

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Reviews of Right at Home Louisville, KY

105 Reviews Write a review

Home Care Reviews for Right at Home Louisville, KY

November 17, 2022

By Anonymous_6685

I am a current client of this provider

My mom really needs someone to help her get up and walk around; and they don't do that much. They need to have a caregiver back-up and let me know when my caregiver won't show up.

November 07, 2022

By Harold M_5

I am a current client of this provider

They take care of my bathing and if they are late they notify me. I like their promptness in time.

October 13, 2022

By John G_47

I am a current client of this provider

It's not just the fact of having someone to clean, but also having someone to talk to while she does it. I like that they stay in touch.

October 06, 2022

By Howard s

I am a current client of this provider

I'm in a wheelchair and there are lots of things I cannot do. They are here to help me do what I can't do. I like that they make sure that I have the person here. If the person isn't someone that is doing right, they will get me someone else.

September 26, 2022

By Shirley W_16

I am a current client of this provider

It helps me to take some load off of me. I like to have some help from the agency. I wish I could get them every day.

September 26, 2022

By Bev M_1

I am a current client of this provider

They do everything I need them to. I like that they are punctual and really help.

September 16, 2022

By Anonymous_6447

I am a past client of this provider

They had problems with keeping employees. Sometimes it was good and sometimes it wasn't. I would have liked more consistent caregivers.

September 08, 2022

By Tammy M_13

I am a current client of this provider

He is a fall risk, so it is helpful that they are with him. They have been very personable and take personal interest in patients.

August 10, 2022

By Maureen F_5

I am a current client of this provider

Promptly respond to calls and they come promptly on time. I suppose increased pay for staff, so they stay longer.

August 10, 2022

By Tina D_8

I am a current client of this provider

They have a positive attitude. She is reassuring. They have pursued finding the right support person for us.

August 03, 2022

By Patricia A_13

I am a current client of this provider

Right at Home has made my experience positive by sending good caregivers. I like Right at Home because they're always here if I need them.

June 06, 2022

By Katrina B

I am a current client of this provider

They help me the most by helping take care of a disabled person like me. I'd tell a friend that I really like the reliability of the office staff.

May 16, 2022

By Cliff M

I am a current client of this provider

They can do what they are supposed to do. I post a letter on my front door and it explains it to them. They need to follow the list I gave them. They need to do what they are supposed to do when they come.

May 09, 2022

By Toy R

I am a past client of this provider

They helped the most by being here on time. They were there when they were supposed to be there. They were always on time. They are always very nice to deal with.

April 26, 2022

By Donald R_6

I am a current client of this provider

It helps me out a whole lot it takes the burden out of me having to take care of the house. They have been doing pretty good with me, everyone shows up on time and they do a good cleaning job to help you out.

April 26, 2022

By Anonymous_5991

I am a current client of this provider

My daily life has really improved. They help keep the house clean and make my daily life easier. I like their attitude and that they're very personable, friendly people.

April 13, 2022

By Wayne G_3

I am a current client of this provider

I am 71 years old and need help sometimes. My caregiver provides that when she comes. She cleans my apartment and she is very thorough. She sits down and we chat. She runs my errands. I like that if they're going to be late, they call me and let me know my caregiver is running late. My caregiver calls and lets me know too. I have a certain time every week that she shows up. She does her chores and asks me what needs to be done.

April 05, 2022

By Anonymous_5949

I am a current client of this provider

I can't do without it. They need to improve consistency, one person for 3 to four hours and they change people everyday.

March 21, 2022

By Vernon G

I am a current client of this provider

I do not have to tell her what needs to be done, she already knows. I like my helper. She gets the job done.

March 16, 2022

By Robert S_84

I am a current client of this provider

They send out good and caring people. They are very dependable and good at helping us.

March 03, 2022

By John F_26

I am a current client of this provider

They help my mother bathe, which has really helped. I like how the services have been satisfactory.

February 18, 2022

By Judith P_7

I am a current client of this provider

She is very helpful and asks constantly if she can do anything for me. I like the girl who comes here. It took a few people to find one that I liked.

February 14, 2022

By Beverly F_8

I am a current client of this provider

I can't go down the stairs because I broke my leg. They made sure I had clean clothes. I didn't have to worry about anything. The people are very nice and friendly. They listened to me.

February 02, 2022

By Shirley C_13

I am a current client of this provider

They could make it easier by giving me more hours. I like that they are prompt and professional.

January 26, 2022

By Randy N_4

I am a current client of this provider

Every caregiver they have sent has been friendly, competent and my mother loves the communication with them as she is 91 years old. The first caregiver Right at Home offered to us came down with covid and she was so awesome, but they haven't been able to replace her on a consistent basis. We have had 4 or 5 different caregivers since then.

January 19, 2022

By Dawn D_5

I am a current client of this provider

I have a really bad back so I can't bend over but the caregiver wouldn't help me. My caregiver only took me to the doctor, she never would come in and help me with anything else. When I call them half the time they wouldn't follow through with anything.

Provider Response

We have clearly not provided the level of care you need. We also needed to clearly set expectations with our caregivers. I would ask that you call and speak with Lacey and ask them to update the evaluation of your needs. Please share your concerns directly with Lacey so she can make sure we know how to regain your trust. Thank you.

January 19, 2022

By James T_15

I am a current client of this provider

My father is not suffering terribly much and is just old and can not get around very well. He is fairly independent in getting around his home by himself. Right at Home's workers are very helpful in meeting my father's needs and he does not need much assistance beyond getting errands done and house cleaning.

December 22, 2021

By John W_51

I am a current client of this provider

The caregivers cook and clean for me. They also look out for me. I've actually already recommended people. I'm very happy with my caregivers.

December 14, 2021

By Kenneth K_7

I am a past client of this provider

She did not rush me through my exercises, she was patient and sat with me and let me do it at my own pace. I loved having the caregivers come. I like that they had patients with me.

December 03, 2021

By MaryAnn B_3

I am a current client of this provider

In the past we had issues with getting people to come to the house who would stay and not leave for another job. Finally, they found a woman who is very reliable and does a great job. I like that they are very personal and they seem to care about their clients and helping them meet their needs.

November 19, 2021

By Charlotte T_3

I am a current client of this provider

They've provided a lot of relief and peace of mind. Everyone is very friendly.

November 16, 2021

By Lisa S_28

I am a current client of this provider

I like that they have been very helpful. I appreciate my caregiver. She goes above and beyond in everything she does. Other than the fact that I have trouble with the computer system, it's great.

November 04, 2021

By Larry K_7

I am a current client of this provider

They have been responsive to my needs and my requests. I have been comfortable with the services and if there is a problem they will solve it.

September 28, 2021

By Danny C_1

I am a current client of this provider

It's very helpful because my back is completely out; because I can't do too much housekeeping. The provider that comes in is very good, she takes care of the client and does excellent work.

September 22, 2021

By Donald L_9

I am a current client of this provider

To be there for my dad when I had to leave. The aides would be late or not show up.

September 10, 2021

By Jackie C_14

I am a current client of this provider

It's brought a lot of joy to my dad's life. The home care has kept him from getting sick. They have good employees that work for them.

August 24, 2021

By Anonymous_5114

I am a current client of this provider

It has been a bit unreliable. We have liked some of the people but some are not as reliable. It hasn't done what they said it would do. The employees don't seem to always work the shifts that they are asked to work.

Provider Response

Anonymous_5114 We are always concerned when we do not meet the expectations of our clients. As a current client, we would encourage you to discuss this with our leadership staff by calling and asking for Lacey. You hired and agency to provide employees and it is our job to make sure those employees meet or exceed your needs. Thank you for your business.

July 13, 2021

By Patricia F_12

I am a current client of this provider

My wife is handicapped and we need help on getting her dressed and undressed. We did have our family, but it just depends on who comes and helps.

June 24, 2021

By Winslow F

I am a current client of this provider

They work so much with me. They clean up my house. You always can get help when you need it. They are ready anytime.

June 17, 2021

By Anonymous_4906

I am a current client of this provider

They give him company and they watch over him. They are available when he needs them and they are companions for him.

June 14, 2021

By Wanda Y

I am a past client of this provider

The agency was helpful by giving me some freedom and doing things I am able to do. I liked that they were professional, handled everything well, and provided good quality of care.

June 10, 2021

By Terrance O

I am a past client of this provider

They provided a caregiver who could help me with my personal hygiene. The service was great. My caregiver and I had some of the same things in common.

May 10, 2021

By Robert A_26

I am a current client of this provider

He makes it more comfortable around the house. I like to know that my husband and house are taken care of.

April 30, 2021

By Louis O_1

I am a current client of this provider

They clean the house, do laundry, feed me, and many other things that I myself can't do. I have had some that were good and others that were bad.

April 16, 2021

By Gladys

I am a current client of this provider

Very appreciative of the amazing service. Thank you Lacey for everything you do.

April 14, 2021

By Rosie R

I am a past client of this provider

One of the aides would read and sing to her. She babied Ruth and Ruth ate it up. I liked the aides that they sent to us, most of them anyway. There were some I could have done without.

April 13, 2021

By Jody H_2

I am a current client of this provider

It has so positively changed our lives, Susan is tremendous. The other caregivers we've had didn't care, Susan cares. From the top down, the quality is amazing. They helped me get help from the VA, I've been working to get this help on my on

April 07, 2021

By Ann M_32

I am a past client of this provider

I was able to go grocery shopping for him and get things we needed in the house. It depends on the caregiver. We had some which were good and some who were poor.

March 08, 2021

By Carl A_2

I am a current client of this provider

Physically we're not able to do a lot so they made our lives a lot better by doing those things we can't. The people that come in to work for us are outstanding. We have no problem with the care itself. We have a problem with scheduling.

March 08, 2021

By Cindy N_1

I am a current client of this provider

The agency can't keep a consistent caregiver. The agency needs to hire people that will stick with the job.

Provider Response

Dear Cindy, We appreciate your feedback as it is valuable to us. At Right at Home, we strive to provide quality and consistent care for our clients. We would really like to have a further discussion with you. Please give us a call to speak directly to our Branch Director. Thank you.

March 04, 2021

By Margaret E_7

I am a current client of this provider

I am still able to get around but they help with cleaning the house and doing the laundry. I like the fact that they are very courteous and they are willing to go out of their way for you. They take really good care of you.

February 12, 2021

By Larry F_6

I am a current client of this provider

They have given me information that I need to improve my day to day. I have been satisfied with their services. I like the promptness and courtesy that they show.

February 09, 2021

By Essie S

I am a past client of this provider

We had ones that were good before getting the ones that were not good. The ones that were good interacted with my husband and they would talk to him. They would go and help get him in the shower and bathe him. They straighten up the house. They didn't bathe him. I had to go and help bathe him myself.

February 04, 2021

By Dianna J

I am a current client of this provider

She could do more without me having to ask her. She sits around and plays on her phone. It is not their fault if the caregivers do not do what they are supposed to do. Sometimes the caregivers do not show up and they do not have anyone to replace them with.

February 01, 2021

By TV2

I am a current client of this provider

My wife and I had a medical procedure at the same facility on the same day. Due to their policy, we could not provide transportation for ourselves nor use a service like Uber. Austin from Right Home was able to provide courteous, on-time at 6:30 AM service. We will always use them!

January 07, 2021

By Anonymous_4476

I am a current client of this provider

They bathe her. They could be consistent with the care. They are suppose to be doing certain things, but they don't always do it.

December 19, 2020

By Josephine A_1

I am a current client of this provider

I have had so many surgeries and I can no longer do the things I need to take care of. Having them is really a Godsend. It is easy to communicate with them. Sometimes I can just tell they are very sincere with caring for people.

December 18, 2020

By Melody R_1

I am a past client of this provider

I missed my appointments because the agency wouldn't get us a caregiver. The agency needs to have people to come to work.

December 05, 2020

By Michael E_3

I am a current client of this provider

I haven't had them that long. All I know is the lady who came to see me and took me to the doctor told me more about the company, and she was very good at telling me more about it. I think they're a great company.

November 25, 2020

By Fannie W

I am a current client of this provider

They always do what I ask them to do. They are there to catch him if he falls. I like the people.

November 20, 2020

By Martin B_3

I am a past client of this provider

They came in and cleaned my house. They could've been more reliable. One day they would show up and the next day they wouldn't. They did a good job, but they just weren't reliable.

November 09, 2020

By Howard T_1

I am a current client of this provider

My first and second caregivers were not good, but my caregiver now really makes me happy. I like my caregiver and how helpful they are.

October 23, 2020

By John E_17

I am a current client of this provider

It is helping me with my needs so much. They do things I am not able to do. I like my caregiver, she has been with Right At Home for about 6-8 years. They do not have a high turnover rate.

October 09, 2020

By Laura H_17

I am a past client of this provider

The caregiver went above and beyond for my loved one. They made my life easier by being flexible with me. There was a day where he had fallen and they was able to change his schedule to go in early and help him since I couldn't go in because I was at work. One of the caregivers was able to help my grandfather and responded well with him.

October 08, 2020

By Bridget A_1

I am a current client of this provider

They provide someone whenever we need them. I would say more communication with caregivers and more training for the caregivers.

March 11, 2020

By James A_6

I am a current client of this provider

When they are here it's good and I'm happy, but when they don't show up I am not very happy. They need to come here more often.

Provider Response

Dear James A, We want to personally thank you for sharing your feedback. We appreciate that you took the time to share your concerns, and I apologize if our services have not met your expectations. Your feedback was helpful and timely, and I want you to know that we hear you. Our goal at Right at Home is to provide consistent, quality care to each of our clients. We are glad you are happy with our services, and as you mentioned “When they are here it's good and I'm happy, but when they don't show up I am not very happy”. We completely agree, whenever we have a caregiver come in late, or we are aware we strive the call you immediately, and for those days that we are not scheduled to visit you, if you would like to schedule more visits please contact our offices. We want to continue making you happy; if there is anything else we can do to address your concerns, please reach out to us and let us know. Once again, thank you for your feedback. Your comments are important to us, and we hope you will continue to help us to improve our services. All the best, Right at Home Kentuckiana

March 06, 2020

By Susan S_29

I am a current client of this provider

I can't do a lot because of my MS so she helps clean my house. The caregiver is good at what she does and is like family to us.

February 25, 2020

By James L_19

I am a current client of this provider

The girl that I have is just really nice. They could get someone here in the morning instead late in the afternoon. They could have the care for him more often.

February 21, 2020

By Lisa P_12

I am a current client of this provider

I love the great people they send to take care of my dad. I like the employees and the staff.

February 10, 2020

By Wanda F_1

I am a current client of this provider

It helps him quite a bit to get showered and things. They are very efficient and are on top of his needs.

January 27, 2020

By Shakaa Z

I am a current client of this provider

The caregiver is a thoughtful person and does a good job. I like that they are good people.

January 15, 2020

By Anonymous_3111

I am a current client of this provider

They help me with my showers and different things. The man that comes here seems to be alright.

January 15, 2020

By Victoria B_1

I am a current client of this provider

They do the things that I can't do physically. I've been with the same company now for ten years, and they have always been wonderful. They are there for me with anything I have needed.

January 14, 2020

By Lois E_4

I am a current client of this provider

They get me to and from my appointments. They help me around my home, so I can stay in my home. They are dependable.

December 20, 2019

By Monica R_2

I am a current client of this provider

If I send a text to Susan, she does her best to do whatever I need her to do. They are very flexible. They are accommodating and get the tasks done that I ask them to do.

December 18, 2019

By Anonymous_2942

I am a current client of this provider

They help me the most with my showering and making my meals. They could improve the management.

December 11, 2019

By Anonymous_3028

I am a current client of this provider

They have helped the most by being available when I need them. I like that Right at Home helps me with scheduling.

December 11, 2019

By Peter A_2

I am a current client of this provider

I love my caregiver. They help me shower and make sure that it is not to hot and not too cold.

November 21, 2019

By Olen D

I am a current client of this provider

They take me to the hospital and to the clinic and wait for me. Sometimes my caregiver wants to go in with me to talk to the doctor and take notes. They are on time, they get me places on time, they are excellent drivers, and they are prepared.

November 12, 2019

By Eula M

I am a past client of this provider

It was not the caregiver that I chose, my children chose the caregiver that came. I did not like that I had more than one caregiver coming to my home.

Provider Response

Dear Eula M, Our goal at Right at Home is to provide consistent, quality care to each of our clients. We take all of our client feedback seriously, and whenever possible we seek to make changes accordingly. While we are unable to promise having the same caregiver visit your home, please know Right at Home strives in creating a caregiving team to help our clients improve their quality of life. This allows us to give the caregiver a work-life balance, and make sure we tailor your care plan based on our caregivers’ talents and their availability. Once again, thank you for your feedback. Your comments are important to us, and we hope you will continue to help us to improve our services. All the best, Right at Home Kentuckiana

November 11, 2019

By James "Jim" Y

I am a current client of this provider

They help with around-the-house kind of things with dusting, dishwashing, and cooking. It comes in handy with my disability, and it helps me keep my life together around the house.

October 29, 2019

By John L_12

I am a current client of this provider

They provide transportation to appointments mostly. I only use them for transportation. I do not know if they even check the driving capabilities of the people they hire. A couple of them have not been that good, but most are okay.

October 25, 2019

By Patty S_5

I am a current client of this provider

If I didn't have this caregiver, I wouldn't have Right at Home. The caregiver does a good job taking care of my mom. They need to lower the price.

October 21, 2019

By Belinda H

I am a past client of this provider

They were the only people he actually got to talk to. The one that came two days a week did a lot of things for him. She would change the sheets and cook him lunch. She is a super nice lady. They are very personable and treat him like a person. I do not have all the good words to say about them.

October 09, 2019

By Lonnie B

I am a current client of this provider

They have helped me the most by doing everything properly and getting everything done. I am very sincere about Right at Home, and as far as I know, it is the best company I have ever been with.

September 26, 2019

By Judy R_10

I am a current client of this provider

They take me to my doctor appointments, that is very important to me. Their caregivers are very caring.

September 10, 2019

By Max F

I am a current client of this provider

She gets my house clean for me. The woman who comes in starts working as soon as she comes and works until she leaves. She is a good worker.

September 05, 2019

By Sharon H_18

I am a current client of this provider

They bring him his lunch, which he really enjoys. They also go grocery shopping. We had trouble a while back, but that was with the old owners. That's been remedied now, though.

October 27, 2016

By Raj171315

I am a current client of this provider

Laura and Lacey were great, very hospital, nice, friendly and professional. Caregivers were also friendly and professional. Owner terry is doing an excellent job of training and hiring professional friendly staff. My mom felt very content.

September 27, 2016

By Harry B

I am a current client of this provider

Really like how above and beyond my caregiver does. She does things for me before I have to request them. She always comes in with a smile and leaves making me smile in return. She brightens my day. The office staff is always so sweet to talk to as well.

July 29, 2016

By Leonard666743

I am a current client of this provider

My caregiver does more than I ever expected: shopping, cleaning, cooking, etc. She treats me like I’m her family member not a client.

July 29, 2016

By Diane B152347

I am a current client of this provider

Susan and team, thank you so much for your support and compassion for our mom. We appreciate your help.

June 25, 2016

By Bill R344100

I am a past client of this provider

Right at Home is the answer to the prayers of many who need assistance with their loved ones. Nelly and Cynthia comforted Lex for his remaining time on earth. I am deeply grateful for your personal care and thoughtfulness throughout.

June 25, 2016

By Client034667

I am a current client of this provider

Right at Home provides excellent care!

June 17, 2016

By Olen473816

I am a current client of this provider

They are courteous, caring people. Well mannered when treating clients and when driving me places. They are very great. They are on time for my appointments.

June 17, 2016

By Nancy B413345

I am a current client of this provider

Dear Susan and all of Right at Home, what a lovely way to pay tribute to John and me, as well, by giving to Trees for a Change. John would be so pleased. We appreciate all your help for dad. He loves trees. Thanks for all your diligently faithful years of service. I couldn't do it without you.

May 10, 2016

By T. CatonQACEU

I am a current client of this provider

Everything is fine. I enjoy when the office staff visit and checks on me.

May 10, 2016

By Aloha RosenbaumCDRTN

I am a current client of this provider

Excellent company. May have to look at another company? Too expensive.

December 18, 2015

By Roselle Welch

I am a current client of this provider

Fridays – good person. Thursday/Friday/Saturday/Sunday – good match, creative, safe driver, drives me around.

December 16, 2015

By Chester Cooper

I am a current client of this provider

I highly recommend Right at Home and all of their services. They have done a great job for me over the years.

February 27, 2014

By Thomas31

I am a current client of this provider

Louie is really a great worker and very pleasant. If VA puts me in Rehab for Building my core middle, I want Louie back when I get out on Rehab and move back to my place. Keep your service with great services. Don’t let it fall off.

May 28, 2013

By kpilkenton

I am a current client of this provider

The family is very pleased with the care my father is receiving from Right at home. The one caregiver that we love the most is Margaret. She has been with our father since 2007. In 2011 she was incolved in a real bad accident that had her in the hospital. Instead of retiring, she came back to work for our father in the spring of 2012. My father really enjoys it when he sees Margaret walking in the door. He hates to see Margaret leave when her shift is over.

April 30, 2013

By Michelle16

I am a current client of this provider

Right at Home caregivers were awesome. My mom really liked them and trusted them. She told me several times how friendly and helful they were.

April 30, 2013

By Jeannie2

I am a past client of this provider

The caregivers from Right At Home were Great! my Uncle did not want anyone in his home to begin with, but they soon won him over. He was able to stay in his own home, where he wanted to be, which is what we wanted for him as well. Thank you Right At Home!

March 22, 2013

By Olen1

I am a current client of this provider

The people are cheerful, try to please and get you there on time.

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About Right at Home Louisville, KY

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.

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