Right at Home Louisville, KY

Offers Home Care

78 Reviews
Call (502) 237-7579
Right at Home Louisville, KY (502) 237-7579
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Reviews of Right at Home Louisville, KY

78 Reviews Write a review

Home Care Reviews for Right at Home Louisville, KY

May 24, 2021

By Toy R

I am a current client of this provider

I think everything they do makes life easier! They are always there when they are supposed to be.

May 10, 2021

By Robert A_26

I am a current client of this provider

He makes it more comfortable around the house. I like to know that my husband and house are taken care of.

April 30, 2021

By Louis O_1

I am a current client of this provider

They clean the house, do laundry, feed me, and many other things that I myself can't do. I have had some that were good and others that were bad.

April 16, 2021

By Gladys

I am a current client of this provider

Very appreciative of the amazing service. Thank you Lacey for everything you do.

April 14, 2021

By Rosie R

I am a past client of this provider

One of the aides would read and sing to her. She babied Ruth and Ruth ate it up. I liked the aides that they sent to us, most of them anyway. There were some I could have done without.

April 13, 2021

By Jody H_2

I am a current client of this provider

It has so positively changed our lives, Susan is tremendous. The other caregivers we've had didn't care, Susan cares. From the top down, the quality is amazing. They helped me get help from the VA, I've been working to get this help on my on

April 13, 2021

By MaryAnn B_3

I am a current client of this provider

The agency can make my life easier by sending people to provide the care that we need since we can not do much anymore. When they come and do the service it is very helpful in our daily lives. They do a lot for us. We have had a lot of problems with scheduling because a lot of people quit. We have not had anyone for two weeks because they are unable to provide people. We really like the people they are excellent but they have a problem keeping their people.

April 07, 2021

By Ann M_32

I am a past client of this provider

I was able to go grocery shopping for him and get things we needed in the house. It depends on the caregiver. We had some which were good and some who were poor.

March 08, 2021

By Carl A_2

I am a current client of this provider

Physically we're not able to do a lot so they made our lives a lot better by doing those things we can't. The people that come in to work for us are outstanding. We have no problem with the care itself. We have a problem with scheduling.

March 08, 2021

By Cindy N_1

I am a current client of this provider

The agency can't keep a consistent caregiver. The agency needs to hire people that will stick with the job.

Provider Response

Dear Cindy, We appreciate your feedback as it is valuable to us. At Right at Home, we strive to provide quality and consistent care for our clients. We would really like to have a further discussion with you. Please give us a call to speak directly to our Branch Director. Thank you.

March 08, 2021

By Donald R_6

I am a current client of this provider

The caregivers vacuum, clean bathrooms, and do laundry. They do whatever I need done. This agency sends people out who are well-trained.

March 04, 2021

By Margaret E_7

I am a current client of this provider

I am still able to get around but they help with cleaning the house and doing the laundry. I like the fact that they are very courteous and they are willing to go out of their way for you. They take really good care of you.

February 22, 2021

By Katrina B

I am a current client of this provider

They help me to have less stress. They are right on time and they will be there for you.

February 12, 2021

By Larry F_6

I am a current client of this provider

They have given me information that I need to improve my day to day. I have been satisfied with their services. I like the promptness and courtesy that they show.

February 09, 2021

By Essie S

I am a past client of this provider

We had ones that were good before getting the ones that were not good. The ones that were good interacted with my husband and they would talk to him. They would go and help get him in the shower and bathe him. They straighten up the house. They didn't bathe him. I had to go and help bathe him myself.

February 04, 2021

By Dianna J

I am a current client of this provider

She could do more without me having to ask her. She sits around and plays on her phone. It is not their fault if the caregivers do not do what they are supposed to do. Sometimes the caregivers do not show up and they do not have anyone to replace them with.

February 01, 2021

By TV2

I am a current client of this provider

My wife and I had a medical procedure at the same facility on the same day. Due to their policy, we could not provide transportation for ourselves nor use a service like Uber. Austin from Right Home was able to provide courteous, on-time at 6:30 AM service. We will always use them!

January 19, 2021

By Danny C_1

I am a current client of this provider

Each individual helps me in their own expertise. The people that I work with are good.

January 07, 2021

By Howard s

I am a current client of this provider

I don't think that I could get along too well without them. I like that they sent someone who comes over and cleans the house for me.

January 07, 2021

By Anonymous_4476

I am a current client of this provider

They bathe her. They could be consistent with the care. They are suppose to be doing certain things, but they don't always do it.

December 19, 2020

By Josephine A_1

I am a current client of this provider

I have had so many surgeries and I can no longer do the things I need to take care of. Having them is really a Godsend. It is easy to communicate with them. Sometimes I can just tell they are very sincere with caring for people.

December 18, 2020

By Melody R_1

I am a past client of this provider

I missed my appointments because the agency wouldn't get us a caregiver. The agency needs to have people to come to work.

December 05, 2020

By Michael E_3

I am a current client of this provider

I haven't had them that long. All I know is the lady who came to see me and took me to the doctor told me more about the company, and she was very good at telling me more about it. I think they're a great company.

November 25, 2020

By Fannie W

I am a current client of this provider

They always do what I ask them to do. They are there to catch him if he falls. I like the people.

November 20, 2020

By Martin B_3

I am a past client of this provider

They came in and cleaned my house. They could've been more reliable. One day they would show up and the next day they wouldn't. They did a good job, but they just weren't reliable.

November 09, 2020

By Howard T_1

I am a current client of this provider

My first and second caregivers were not good, but my caregiver now really makes me happy. I like my caregiver and how helpful they are.

October 28, 2020

By Patricia A_13

I am a current client of this provider

They help me with him, and they have even taken him to the doctor for me. I like the caregiver. If she has something coming and needs to switch they call and tell me and they tall her.

October 23, 2020

By John E_17

I am a current client of this provider

It is helping me with my needs so much. They do things I am not able to do. I like my caregiver, she has been with Right At Home for about 6-8 years. They do not have a high turnover rate.

October 09, 2020

By Laura H_17

I am a past client of this provider

The caregiver went above and beyond for my loved one. They made my life easier by being flexible with me. There was a day where he had fallen and they was able to change his schedule to go in early and help him since I couldn't go in because I was at work. One of the caregivers was able to help my grandfather and responded well with him.

October 08, 2020

By Bridget A_1

I am a current client of this provider

They provide someone whenever we need them. I would say more communication with caregivers and more training for the caregivers.

March 11, 2020

By James A_6

I am a current client of this provider

When they are here it's good and I'm happy, but when they don't show up I am not very happy. They need to come here more often.

Provider Response

Dear James A, We want to personally thank you for sharing your feedback. We appreciate that you took the time to share your concerns, and I apologize if our services have not met your expectations. Your feedback was helpful and timely, and I want you to know that we hear you. Our goal at Right at Home is to provide consistent, quality care to each of our clients. We are glad you are happy with our services, and as you mentioned “When they are here it's good and I'm happy, but when they don't show up I am not very happy”. We completely agree, whenever we have a caregiver come in late, or we are aware we strive the call you immediately, and for those days that we are not scheduled to visit you, if you would like to schedule more visits please contact our offices. We want to continue making you happy; if there is anything else we can do to address your concerns, please reach out to us and let us know. Once again, thank you for your feedback. Your comments are important to us, and we hope you will continue to help us to improve our services. All the best, Right at Home Kentuckiana

March 06, 2020

By Susan S_29

I am a current client of this provider

I can't do a lot because of my MS so she helps clean my house. The caregiver is good at what she does and is like family to us.

February 25, 2020

By James L_19

I am a current client of this provider

The girl that I have is just really nice. They could get someone here in the morning instead late in the afternoon. They could have the care for him more often.

February 21, 2020

By Lisa P_12

I am a current client of this provider

I love the great people they send to take care of my dad. I like the employees and the staff.

February 10, 2020

By Wanda F_1

I am a current client of this provider

It helps him quite a bit to get showered and things. They are very efficient and are on top of his needs.

January 27, 2020

By Shakaa Z

I am a current client of this provider

The caregiver is a thoughtful person and does a good job. I like that they are good people.

January 15, 2020

By Anonymous_3111

I am a current client of this provider

They help me with my showers and different things. The man that comes here seems to be alright.

January 15, 2020

By Victoria B_1

I am a current client of this provider

They do the things that I can't do physically. I've been with the same company now for ten years, and they have always been wonderful. They are there for me with anything I have needed.

January 14, 2020

By Lois E_4

I am a current client of this provider

They get me to and from my appointments. They help me around my home, so I can stay in my home. They are dependable.

December 20, 2019

By Monica R_2

I am a current client of this provider

If I send a text to Susan, she does her best to do whatever I need her to do. They are very flexible. They are accommodating and get the tasks done that I ask them to do.

December 18, 2019

By Anonymous_2942

I am a current client of this provider

They help me the most with my showering and making my meals. They could improve the management.

December 11, 2019

By Anonymous_3028

I am a current client of this provider

They have helped the most by being available when I need them. I like that Right at Home helps me with scheduling.

December 11, 2019

By Peter A_2

I am a current client of this provider

I love my caregiver. They help me shower and make sure that it is not to hot and not too cold.

November 21, 2019

By Olen D

I am a current client of this provider

They take me to the hospital and to the clinic and wait for me. Sometimes my caregiver wants to go in with me to talk to the doctor and take notes. They are on time, they get me places on time, they are excellent drivers, and they are prepared.

November 12, 2019

By Eula M

I am a past client of this provider

It was not the caregiver that I chose, my children chose the caregiver that came. I did not like that I had more than one caregiver coming to my home.

Provider Response

Dear Eula M, Our goal at Right at Home is to provide consistent, quality care to each of our clients. We take all of our client feedback seriously, and whenever possible we seek to make changes accordingly. While we are unable to promise having the same caregiver visit your home, please know Right at Home strives in creating a caregiving team to help our clients improve their quality of life. This allows us to give the caregiver a work-life balance, and make sure we tailor your care plan based on our caregivers’ talents and their availability. Once again, thank you for your feedback. Your comments are important to us, and we hope you will continue to help us to improve our services. All the best, Right at Home Kentuckiana

November 11, 2019

By James "Jim" Y

I am a current client of this provider

They help with around-the-house kind of things with dusting, dishwashing, and cooking. It comes in handy with my disability, and it helps me keep my life together around the house.

October 29, 2019

By John L_12

I am a current client of this provider

They provide transportation to appointments mostly. I only use them for transportation. I do not know if they even check the driving capabilities of the people they hire. A couple of them have not been that good, but most are okay.

October 25, 2019

By Patty S_5

I am a current client of this provider

If I didn't have this caregiver, I wouldn't have Right at Home. The caregiver does a good job taking care of my mom. They need to lower the price.

October 21, 2019

By Belinda H

I am a past client of this provider

They were the only people he actually got to talk to. The one that came two days a week did a lot of things for him. She would change the sheets and cook him lunch. She is a super nice lady. They are very personable and treat him like a person. I do not have all the good words to say about them.

October 09, 2019

By Lonnie B

I am a current client of this provider

They have helped me the most by doing everything properly and getting everything done. I am very sincere about Right at Home, and as far as I know, it is the best company I have ever been with.

September 26, 2019

By Judy R_10

I am a current client of this provider

They take me to my doctor appointments, that is very important to me. Their caregivers are very caring.

September 10, 2019

By Max F

I am a current client of this provider

She gets my house clean for me. The woman who comes in starts working as soon as she comes and works until she leaves. She is a good worker.

September 05, 2019

By Sharon H_18

I am a current client of this provider

They bring him his lunch, which he really enjoys. They also go grocery shopping. We had trouble a while back, but that was with the old owners. That's been remedied now, though.

October 27, 2016

By Raj171315

I am a current client of this provider

Laura and Lacey were great, very hospital, nice, friendly and professional. Caregivers were also friendly and professional. Owner terry is doing an excellent job of training and hiring professional friendly staff. My mom felt very content.

September 27, 2016

By Harry B

I am a current client of this provider

Really like how above and beyond my caregiver does. She does things for me before I have to request them. She always comes in with a smile and leaves making me smile in return. She brightens my day. The office staff is always so sweet to talk to as well.

July 29, 2016

By Leonard666743

I am a current client of this provider

My caregiver does more than I ever expected: shopping, cleaning, cooking, etc. She treats me like I’m her family member not a client.

July 29, 2016

By Diane B152347

I am a current client of this provider

Susan and team, thank you so much for your support and compassion for our mom. We appreciate your help.

June 25, 2016

By Bill R344100

I am a past client of this provider

Right at Home is the answer to the prayers of many who need assistance with their loved ones. Nelly and Cynthia comforted Lex for his remaining time on earth. I am deeply grateful for your personal care and thoughtfulness throughout.

June 25, 2016

By Client034667

I am a current client of this provider

Right at Home provides excellent care!

June 17, 2016

By Olen473816

I am a current client of this provider

They are courteous, caring people. Well mannered when treating clients and when driving me places. They are very great. They are on time for my appointments.

June 17, 2016

By Nancy B413345

I am a current client of this provider

Dear Susan and all of Right at Home, what a lovely way to pay tribute to John and me, as well, by giving to Trees for a Change. John would be so pleased. We appreciate all your help for dad. He loves trees. Thanks for all your diligently faithful years of service. I couldn't do it without you.

May 10, 2016

By T. CatonQACEU

I am a current client of this provider

Everything is fine. I enjoy when the office staff visit and checks on me.

May 10, 2016

By Aloha RosenbaumCDRTN

I am a current client of this provider

Excellent company. May have to look at another company? Too expensive.

December 18, 2015

By Roselle Welch

I am a current client of this provider

Fridays – good person. Thursday/Friday/Saturday/Sunday – good match, creative, safe driver, drives me around.

December 16, 2015

By Chester Cooper

I am a current client of this provider

I highly recommend Right at Home and all of their services. They have done a great job for me over the years.

February 27, 2014

By Thomas31

I am a current client of this provider

Louie is really a great worker and very pleasant. If VA puts me in Rehab for Building my core middle, I want Louie back when I get out on Rehab and move back to my place. Keep your service with great services. Don’t let it fall off.

May 28, 2013

By kpilkenton

I am a current client of this provider

The family is very pleased with the care my father is receiving from Right at home. The one caregiver that we love the most is Margaret. She has been with our father since 2007. In 2011 she was incolved in a real bad accident that had her in the hospital. Instead of retiring, she came back to work for our father in the spring of 2012. My father really enjoys it when he sees Margaret walking in the door. He hates to see Margaret leave when her shift is over.

April 30, 2013

By Michelle16

I am a current client of this provider

Right at Home caregivers were awesome. My mom really liked them and trusted them. She told me several times how friendly and helful they were.

April 30, 2013

By Jeannie2

I am a past client of this provider

The caregivers from Right At Home were Great! my Uncle did not want anyone in his home to begin with, but they soon won him over. He was able to stay in his own home, where he wanted to be, which is what we wanted for him as well. Thank you Right At Home!

March 22, 2013

By Olen1

I am a current client of this provider

The people are cheerful, try to please and get you there on time.
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About Right at Home Louisville, KY

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.

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Right at Home Louisville, KY

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