My wife and I had a medical procedure at the same facility on the same day. Due to their policy, we could not provide transportation for ourselves nor use a service like Uber. Austin from Right Home was able to provide courteous, on-time at 6:30 AM service. We will always use them!
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Reviews of Right at Home Louisville, KY
Home Care Reviews for Right at Home Louisville, KY
February 01, 2021
I am a current client of this provider
January 19, 2021
I am a current client of this provider
Each individual helps me in their own expertise.
The people that I work with are good.
January 07, 2021
I am a current client of this provider
I don't think that I could get along too well without them.
I like that they sent someone who comes over and cleans the house for me.
January 07, 2021
I am a current client of this provider
They bathe her.
They could be consistent with the care. They are suppose to be doing certain things, but they don't always do it.
December 19, 2020
I am a current client of this provider
I have had so many surgeries and I can no longer do the things I need to take care of. Having them is really a Godsend.
It is easy to communicate with them. Sometimes I can just tell they are very sincere with caring for people.
December 18, 2020
I am a past client of this provider
I missed my appointments because the agency wouldn't get us a caregiver.
The agency needs to have people to come to work.
December 05, 2020
I am a current client of this provider
I haven't had them that long. All I know is the lady who came to see me and took me to the doctor told me more about the company, and she was very good at telling me more about it. I think they're a great company.
November 25, 2020
I am a current client of this provider
They always do what I ask them to do. They are there to catch him if he falls.
I like the people.
November 20, 2020
I am a current client of this provider
It all depends on their attitude. We mostly have our great caregiver, but every once in a while we get a caregiver who doesn't care.
I appreciate their attentiveness to James.
November 20, 2020
I am a past client of this provider
They came in and cleaned my house. They could've been more reliable.
One day they would show up and the next day they wouldn't. They did a good job, but they just weren't reliable.
November 09, 2020
I am a current client of this provider
My first and second caregivers were not good, but my caregiver now really makes me happy.
I like my caregiver and how helpful they are.
October 28, 2020
I am a current client of this provider
They help me with him, and they have even taken him to the doctor for me.
I like the caregiver. If she has something coming and needs to switch they call and tell me and they tall her.
October 23, 2020
I am a current client of this provider
It is helping me with my needs so much. They do things I am not able to do.
I like my caregiver, she has been with Right At Home for about 6-8 years. They do not have a high turnover rate.
October 09, 2020
I am a past client of this provider
The caregiver went above and beyond for my loved one. They made my life easier by being flexible with me. There was a day where he had fallen and they was able to change his schedule to go in early and help him since I couldn't go in because I was at work.
One of the caregivers was able to help my grandfather and responded well with him.
October 08, 2020
I am a current client of this provider
They provide someone whenever we need them.
I would say more communication with caregivers and more training for the caregivers.
March 23, 2020
I am a current client of this provider
The caregiver knows what I need before I ask.
I like the helper that they've sent me.
March 11, 2020
I am a current client of this provider
When they are here it's good and I'm happy, but when they don't show up I am not very happy.
They need to come here more often.
Provider Response
Dear James A, We want to personally thank you for sharing your feedback. We appreciate that you took the time to share your concerns, and I apologize if our services have not met your expectations. Your feedback was helpful and timely, and I want you to know that we hear you. Our goal at Right at Home is to provide consistent, quality care to each of our clients. We are glad you are happy with our services, and as you mentioned “When they are here it's good and I'm happy, but when they don't show up I am not very happy”. We completely agree, whenever we have a caregiver come in late, or we are aware we strive the call you immediately, and for those days that we are not scheduled to visit you, if you would like to schedule more visits please contact our offices. We want to continue making you happy; if there is anything else we can do to address your concerns, please reach out to us and let us know. Once again, thank you for your feedback. Your comments are important to us, and we hope you will continue to help us to improve our services. All the best, Right at Home Kentuckiana
March 06, 2020
I am a current client of this provider
I can't do a lot because of my MS so she helps clean my house.
The caregiver is good at what she does and is like family to us.
February 25, 2020
I am a current client of this provider
The girl that I have is just really nice. They could get someone here in the morning instead late in the afternoon.
They could have the care for him more often.
February 21, 2020
I am a current client of this provider
I love the great people they send to take care of my dad.
I like the employees and the staff.
February 10, 2020
I am a current client of this provider
It helps him quite a bit to get showered and things.
They are very efficient and are on top of his needs.
January 27, 2020
I am a current client of this provider
The caregiver is a thoughtful person and does a good job.
I like that they are good people.
January 15, 2020
I am a current client of this provider
They help me with my showers and different things.
The man that comes here seems to be alright.
January 15, 2020
I am a current client of this provider
They do the things that I can't do physically.
I've been with the same company now for ten years, and they have always been wonderful. They are there for me with anything I have needed.
January 14, 2020
I am a current client of this provider
They get me to and from my appointments. They help me around my home, so I can stay in my home.
They are dependable.
December 20, 2019
I am a current client of this provider
If I send a text to Susan, she does her best to do whatever I need her to do.
They are very flexible. They are accommodating and get the tasks done that I ask them to do.
December 18, 2019
I am a current client of this provider
They help me the most with my showering and making my meals.
They could improve the management.
December 11, 2019
I am a current client of this provider
They have helped the most by being available when I need them.
I like that Right at Home helps me with scheduling.
December 11, 2019
I am a current client of this provider
I love my caregiver.
They help me shower and make sure that it is not to hot and not too cold.
November 21, 2019
I am a current client of this provider
They take me to the hospital and to the clinic and wait for me. Sometimes my caregiver wants to go in with me to talk to the doctor and take notes.
They are on time, they get me places on time, they are excellent drivers, and they are prepared.
November 12, 2019
I am a past client of this provider
It was not the caregiver that I chose, my children chose the caregiver that came.
I did not like that I had more than one caregiver coming to my home.
Provider Response
Dear Eula M, Our goal at Right at Home is to provide consistent, quality care to each of our clients. We take all of our client feedback seriously, and whenever possible we seek to make changes accordingly. While we are unable to promise having the same caregiver visit your home, please know Right at Home strives in creating a caregiving team to help our clients improve their quality of life. This allows us to give the caregiver a work-life balance, and make sure we tailor your care plan based on our caregivers’ talents and their availability. Once again, thank you for your feedback. Your comments are important to us, and we hope you will continue to help us to improve our services. All the best, Right at Home Kentuckiana
November 11, 2019
I am a current client of this provider
They help with around-the-house kind of things with dusting, dishwashing, and cooking.
It comes in handy with my disability, and it helps me keep my life together around the house.
November 11, 2019
I am a current client of this provider
They make sure that I have somebody coming, no matter what.
They seem to have nice people that work for them.
October 29, 2019
I am a current client of this provider
They provide transportation to appointments mostly.
I only use them for transportation. I do not know if they even check the driving capabilities of the people they hire. A couple of them have not been that good, but most are okay.
October 25, 2019
I am a current client of this provider
If I didn't have this caregiver, I wouldn't have Right at Home. The caregiver does a good job taking care of my mom.
They need to lower the price.
October 21, 2019
I am a past client of this provider
They were the only people he actually got to talk to. The one that came two days a week did a lot of things for him. She would change the sheets and cook him lunch.
She is a super nice lady. They are very personable and treat him like a person. I do not have all the good words to say about them.
October 09, 2019
I am a current client of this provider
They have helped me the most by doing everything properly and getting everything done.
I am very sincere about Right at Home, and as far as I know, it is the best company I have ever been with.
September 26, 2019
I am a current client of this provider
They take me to my doctor appointments, that is very important to me.
Their caregivers are very caring.
September 10, 2019
I am a current client of this provider
She gets my house clean for me.
The woman who comes in starts working as soon as she comes and works until she leaves. She is a good worker.
September 05, 2019
I am a current client of this provider
They bring him his lunch, which he really enjoys. They also go grocery shopping.
We had trouble a while back, but that was with the old owners. That's been remedied now, though.
October 27, 2016
I am a current client of this provider
Laura and Lacey were great, very hospital, nice, friendly and professional. Caregivers were also friendly and professional. Owner terry is doing an excellent job of training and hiring professional friendly staff. My mom felt very content.
September 27, 2016
I am a current client of this provider
Really like how above and beyond my caregiver does. She does things for me before I have to request them. She always comes in with a smile and leaves making me smile in return. She brightens my day. The office staff is always so sweet to talk to as well.
July 29, 2016
I am a current client of this provider
My caregiver does more than I ever expected: shopping, cleaning, cooking, etc. She treats me like I’m her family member not a client.
July 29, 2016
I am a current client of this provider
Susan and team, thank you so much for your support and compassion for our mom. We appreciate your help.
June 25, 2016
I am a past client of this provider
Right at Home is the answer to the prayers of many who need assistance with their loved ones. Nelly and Cynthia comforted Lex for his remaining time on earth. I am deeply grateful for your personal care and thoughtfulness throughout.
June 25, 2016
I am a current client of this provider
Right at Home provides excellent care!
June 17, 2016
I am a current client of this provider
They are courteous, caring people. Well mannered when treating clients and when driving me places. They are very great. They are on time for my appointments.
June 17, 2016
I am a current client of this provider
Dear Susan and all of Right at Home, what a lovely way to pay tribute to John and me, as well, by giving to Trees for a Change. John would be so pleased. We appreciate all your help for dad. He loves trees. Thanks for all your diligently faithful years of service. I couldn't do it without you.
May 10, 2016
I am a current client of this provider
Everything is fine. I enjoy when the office staff visit and checks on me.
May 10, 2016
I am a current client of this provider
Excellent company. May have to look at another company? Too expensive.
December 18, 2015
I am a current client of this provider
Fridays – good person. Thursday/Friday/Saturday/Sunday – good match, creative, safe driver, drives me around.
December 16, 2015
I am a current client of this provider
I highly recommend Right at Home and all of their services. They have done a great job for me over the years.
February 27, 2014
I am a current client of this provider
Louie is really a great worker and very pleasant. If VA puts me in Rehab for Building my core middle, I want Louie back when I get out on Rehab and move back to my place. Keep your service with great services. Don’t let it fall off.
May 28, 2013
I am a current client of this provider
The family is very pleased with the care my father is receiving from Right at home. The one caregiver that we love the most is Margaret. She has been with our father since 2007. In 2011 she was incolved in a real bad accident that had her in the hospital. Instead of retiring, she came back to work for our father in the spring of 2012. My father really enjoys it when he sees Margaret walking in the door. He hates to see Margaret leave when her shift is over.
April 30, 2013
I am a current client of this provider
Right at Home caregivers were awesome. My mom really liked them and trusted them. She told me several times how friendly and helful they were.
April 30, 2013
I am a past client of this provider
The caregivers from Right At Home were Great! my Uncle did not want anyone in his home to begin with, but they soon won him over. He was able to stay in his own home, where he wanted to be, which is what we wanted for him as well. Thank you Right At Home!
March 22, 2013
I am a current client of this provider
The people are cheerful, try to please and get you there on time.
About Right at Home Louisville, KY
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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Services and Amenities of Right at Home Louisville, KY
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