My 94-year old mom is a resident at Town Village Leawood. Below, is an email that I sent the staff to share my delight with the care she is experiencing there:
I just wanted to drop you a note to tell you how happy my mom is to be living at Town Village. When I spoke to her last night, I had tears in my eyes hearing the delight in her voice as she described the live music at the Christmas tree lighting, the amazing holiday light show she attended, the awesome desserts eaten recently, and the many interesting folks she has met there. No kidding, she sounded 15 years younger"¦and at 94, that improvement pushes her back into her 70's!
A widow for 36 years, Mom was always an independent lady, so our family wasn't sure how she would react to such a major life change. It's a cliché, but we all wish she had moved in sooner. In earlier years, she was quite a painter, and our family always encouraged her to keep at it, but it wasn't until she moved into Town Village that she picked up her paint brush for the Saturday class. Her current plan is to sign up for everything she can.
Here were a few issues that Town Village helped our family solve:
1. In her home, Mom wasn't eating well and kept losing weight. Now, she raves about the food in every conversation. Mom looks forward to the Saturday biscuits and gravy, Tuesday and Saturday wine, Sunday brunch, and dessert every night "“ a la mode, of course.
2. Before Town Village, she insisted on driving, which made us all nervous. Since moving in she hasn't driven once. No confrontation or "˜taking of keys' necessary, because she enjoys riding on the bus or getting limo-driven to her doctor's appointments. (Who wouldn't?)
3. Her leg pain forced her to quit acting in her senior acting group about 18 months ago, so at home she had little social interaction "“ spending much of each day alone with Fox News. Now she talks about her many new friends and neighbors "“ and the activities they are doing together.
4. Mom wasn't hearing well, but adamantly refused to consider hearing aids. When she moved into Town Village, she decided that she didn't want to miss the conversations with her new friends, so now she sports two shiny new hearing aids.
5. In her home, if she didn't answer the phone when we called, we worried that she had fallen. Now, if she doesn't answer the phone, we're pretty sure she's out doing something interesting! She saw the movie "˜Lincoln' before I did!
It's evident that this type of success story doesn't happen randomly "“ it takes a detailed plan and many caring, dedicated people. Town Village has all the pieces in place. Your assistance finding the right apartment for Mom, and keeping the move-in smooth, was awesome. It's clear that the staff truly enjoys the residents. You can't fake genuineness. I tell my friends that "“ rather than an "˜old folks home' "“ Town Village feels like an upscale hotel where the residents are appreciated guests.
I tell my friends with aging parents that when it comes to creating a wonderful atmosphere for seniors, that Town Village Leawood "gets it". I don't know exactly what you're doing there, but our family hopes you all will keep doing it!